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ServiceNow is connecting Gemini Enterprise to IT service workflows, while HPE is using digital twins to find network problems before users report them. Virima has also launched a service-mapping plan that links vulnerabilities to the affected assets and business services
From smart-glasses privacy to regulated workforce training, this week’s enterprise XR news shows the market maturing beyond hardware. For B2B buyers, success will depend on governance, trusted deployment partners, measurable outcomes, and technology that fits established operational workflows
Enterprise technology sprawl is making it harder to trace data across systems, while AI agents add new layers of complexity and accountability, leaving companies under growing pressure to map critical processes, strengthen oversight, and establish the visibility needed for explainability
Enterprise AI is being asked to do more than draft a useful reply. OpenAI, Oracle, ServiceNow, Microsoft and Google are pushing it into workflows, persistent tasks and data analysis - but the winners will make its work easy to govern, audit, challenge and trust.
Microsoft is rolling out AI-powered phishing detection in Teams that reads the context of chats from new external contacts, targeting the fake IT help desk scams that Arctic Wolf has linked to more than 400 incidents, with worldwide availability due in December
Microsoft’s October earnings and monday.com’s Elevate announcements are putting a month of AI work-management promises to the test. For leaders weighing 2027 renewals, the useful evidence is simpler: what actually ships, whether it helps protect deadlines, and what completed project work costs.
enableUC's Kevin Kieller told UC Today he expects AI assistants to pull users out of vendors' apps, as Microsoft gave no Copilot seat update, ServiceNow and Dayforce took their workflows into ChatGPT, Gemini and Claude, and Neat shipped an emergency certificate fix
Oracle has launched eight HR apps on its new Fusion Claw agent engine and says customers pay for finished work, not AI tokens. Its contract meters Claw by the token at up to 20 times the standard rate, and only one of the eight apps appears in its next update's documentation.
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