The phrase “AI assistant” still risks sounding like a smarter search box. This week’s announcements are more useful than that.
ServiceNow and Google Cloud want Gemini Enterprise to investigate incidents, assess change risk and trigger work in the service-management platform. HPE wants to recreate an employee’s network experience before that employee tells IT their Teams call has gone wrong. Virima wants smaller IT teams to see which systems and business services are exposed when a vulnerability appears.
None of this removes the work from IT teams. But it does point to a more practical use for AI and automation: finding the issue, understanding what it affects and giving the right people enough context to act.
ServiceNow Connects Gemini to IT Service Workflows
ServiceNow and Google Cloud have expanded their partnership to connect ServiceNow’s Action Fabric to Gemini Enterprise.
The integration is designed to give Gemini Enterprise access to ServiceNow’s operational context and workflows. For IT service and operations teams, that means users can triage incidents, assess change risk, investigate alert storms and trace configuration dependencies from within the Gemini interface.
The connection uses Model Context Protocol servers and Agent2Agent connectivity to link Gemini Enterprise with ServiceNow. ServiceNow says it will publish connectors, joint demonstrations and reference architectures through Google Cloud Marketplace.
The IT service and operations integration is generally available now, alongside retail and customer relationship management workflows. A telecoms integration, covering case triage, investigation, classification and routing, is expected in early 2027.
“Conversational AI is only as useful as the action it drives,” said John Aisien, Senior Vice President of Central Product Management at ServiceNow.
“Combining the workflow orchestration and governance power of the ServiceNow AI Platform with Gemini Enterprise allows teams to execute and resolve mission critical tasks without leaving their chosen AI assistant.”
Gemini is not replacing ServiceNow here. It's becoming another route into ServiceNow’s existing data, permissions and workflows.
HPE Uses Network Twins to Find Problems Earlier
HPE has announced plans to bring EdgeConnect, HPE Mist and HPE Aruba Central together under a shared AI-native operational framework.
The company is combining its SD-WAN, wired and wireless networking, and secure-access products in an effort to give network and security teams a clearer view from office edge to cloud application.
A key part of the update is HPE’s user experience twinning capability. The company says it can model the experience of an employee or device and identify issues without waiting for a user to report them. HPE’s Large Experience Model is also designed to predict and prevent problems affecting applications including Microsoft Teams and Zoom.
