User Experience
New Features in GlobalMeet Reduce Virtual Distance
With working from home the new day-to-day for growing numbers of knowledge workers worldwide, the choice of technology we use to collaborate and…
Maya Middlemiss · 1 Jul 2020
Vonage: Don't Compromise Security, Use WebRTC
We sat down with Omar Javaid, President, API Platform Group, Vonage, in the company's very-own virtual meeting space, Vonage Meetings, a platform jam-packed with collaboration features
Ian Taylor · 26 Jun 2020
SMS is Key to COVID-Era Business Survival
2600Hz shows why SMS matters for customer updates, no-contact service and workflows, with API-driven UC and Twilio.
Ian Taylor · 26 Jun 2020
Redefining Collaboration for the @home Worker
Growing out a history of audio conferencing, GlobalMeet’s philosophy has always been to ensure its technology is easy to use and aligned intuitively with user needs
Maya Middlemiss · 25 Jun 2020
Slack Connect Could Replace Email, Are We Ready?
Slack Connect could replace email for partners and suppliers, with enterprise security, compliance, EKM and calendar scheduling. Published on UC Today.
Ian Taylor · 24 Jun 2020
End-to-End Troubleshooting for Telcos
Why telcos need end-to-end troubleshooting: Dashbase and PortaOne add single-UI visibility across PortaSwitch, VoIP systems and CSP networks. Published on UC To
Maya Middlemiss · 23 Jun 2020
Channels-based Messaging Unlocks Collaboration in the New Normal
Why channel-based messaging matters now: Slack’s surge during COVID-19 shows how collaboration is shifting. Published on UC Today.
Rob Scott · 22 Jun 2020
Lifesize Introduces End-to-End Encryption for Everyone
Lifesize brings end-to-end encryption to all video calls, helping buyers secure cloud meeting rooms, desktop, web and mobile on UC Today.
Rebekah Carter · 22 Jun 2020
Mitigating Risk in the “New Normal”
To support the transition back to the future of work Core have been running a series of webinars, as part of their ongoing service to CIOs and decision-makers grappling with circumstances they never expected to face
Maya Middlemiss · 19 Jun 2020
Google Cloud Partners with UK Government
Google Cloud is already available in over 150 countries, and the U.K. is the latest addition to that list, with the company announcing the signing of a…
Ian Taylor · 19 Jun 2020
Introducing Asana for Microsoft Teams
Microsoft Teams now integrates with Asana, one of the world's leading work management platforms.
Ian Taylor · 18 Jun 2020
Zoom Extends End-to-End Encryption to All
Zoom reversed its free-user encryption ban, extending end-to-end encryption to all accounts. Published on UC Today, it boosts privacy and security.
Ian Taylor · 18 Jun 2020
BlueJeans Delivers Enhanced Secure Video Calling
BlueJeans, one of the market leaders in video conferencing, recently announced a new selection of features for users.
Rebekah Carter · 17 Jun 2020
Cisco Live! Brings New Wave of Innovation for Cisco
Cisco Live’s digital shift brings Webex security, AES 256-GCM encryption, Control Hub analytics and Box integration. Published on UC Today.
Ian Taylor · 16 Jun 2020
What's Next for Zoom Following its 90 Day Plan?
Zoom’s 90-day plan is sharpening security, privacy and safety, with admin controls, waiting room updates, MFA, SSO and encryption. Published on UC Today.
Ian Taylor · 16 Jun 2020
Slack, AWS Set to Take on Microsoft Teams
Slack and AWS deepen integrations for enterprise collaboration, AWS resource management, Amazon Chime and EKM, as Slack takes on Microsoft Teams. Published on U
Ian Taylor · 15 Jun 2020
Facebook Enhances Oculus Business VR Capabilities
Facebook expands Oculus for Business as demand for VR training and meetings grows, with Quest, Workplace, MobileIron and VMware support. Published on UC Today.
Ian Taylor · 15 Jun 2020
Snom Adds the D335 IP Deskphone, Equipped with Proximity Sensor
Snom's D335 desk phone combines a range of functions with a modern design, and it has a unique, innovative, smart feature - the proximity sensor
Ian Taylor · 12 Jun 2020
Centile: 'The Industry’s Tipping Point has Arrived'
Digital Transformation has always been inevitable, but it's happened at rapid-speed over the past few months. Today, millions of knowledge workers across the globe know a new reality, their work environment which is their home
Ian Taylor · 12 Jun 2020
Mio Creates Intercompany Collaboration for Microsoft Teams
Microsoft Teams users can now invite external contacts to join universal channels from any Microsoft Teams tenant or Slack workspace
Rob Scott · 12 Jun 2020
Here's What's New on Workplace from Facebook
Why it matters: Workplace from Facebook is adding Rooms, Live Producer and Portal TV as remote work surges. Published on UC Today.
Ian Taylor · 12 Jun 2020
Highfive Preps for Expansion with Orange Deal
Orange’s Highfive deal could give buyers a secure, reliable WebRTC video conferencing option, with AWS, GCP and GDPR support. Published on UC Today.
Rob Scott · 11 Jun 2020
Should Slack Acquire Fuze? Analyst says 'Yes'
Slack could widen its appeal by acquiring Fuze and adding video, calling and full-stack UC features, says ZK Research’s Zeus Kerravala. Published on UC Today.
Ian Taylor · 10 Jun 2020
Microsoft Teams Set to Feature 49 On-Screen Participants
Why it matters: Microsoft Teams will support 49 on-screen participants, helping it compete with Zoom as UC Today tracks Teams, video calls and collaboration.
Ian Taylor · 5 Jun 2020
Fuze Success Plans Launched to Drive UCaaS Adoption
UCaaS in the enterprise has changed significantly from the traditional PBX days when companies just wanted something that worked and technical readiness was the priority
George Malim · 5 Jun 2020
AudioCodes Makes Move into Video Following Strong Q1
On a recent call regarding the company's first-quarter briefing with investors, AudioCodes President and CEO Shabtai Adlersberg said, its Q1 revenue had increased by nearly 12 percent year-over-year to $52 million
Ian Taylor · 5 Jun 2020
RingCentral Unified Desktop Promises Productivity Gains
The value UC has provided in the early weeks of the pandemic is now starting to be offset by inconvenience as users juggle between multiple applications and devices
George Malim · 5 Jun 2020
Avaya's Subscription Model is 'Booming'
We now live in a new reality, one with a new and unusual set of challenges for businesses. We live in the age of hybrid cloud communications, and we've seen years’ worth of digital transformation take place in a matter of months
Ian Taylor · 5 Jun 2020
The Business Endpoints Market: Finding The Right Hardware
Download the Endpoints Market Guide It’s easy to get caught up focusing on software in today’s digitally-transforming communication landscape.
Rob Scott · 4 Jun 2020
COVID-19's Transformed Zoom into a Powerhouse
On a recent call with investors, Zoom Founder and CEO, Eric Yuan, said the video conferencing development company produced a fruitful first quarter.
Ian Taylor · 4 Jun 2020
What Does Facebook Buying GIPHY Mean for Teams Users?
Facebook buying GIPHY affects Microsoft Teams users: Published on UC Today, what changed, API access, messaging policies, and privacy concerns.
Ian Taylor · 4 Jun 2020
How to Migrate your Enterprise UC to Microsoft Teams
UC Today's Rob Scott hosts Jason Wyatt, UC Consultant for EMEA, Scott Middlebrooks, UC Consultant for North America and Shane Hoey, UC Consultant & Microsoft MVP, for APAC
Rob Scott · 4 Jun 2020
AWS Makes it Easier to Find SaaS Partners
AWS SaaS Competency helps buyers find validated SaaS partners for AWS cloud builds, with AllCloud and ClearScale published on UC Today.
Ian Taylor · 2 Jun 2020
Mondago Launches Go Integrator for Webex Calling
Mondago's on a quest, so it seems. A quest to release some of the most useful features and integrations that cater to the specific needs of companies
Ian Taylor · 29 May 2020
VoIPstudio Survey Hints at Competitors Being Misleading
VoIPstudio recently conducted a survey of its customers known to have come from competitors. The company's goal, to find out what caused customers to make the switch in the first place
Ian Taylor · 29 May 2020
Avaya Reports $682 Million in Revenue, Fueled by Software
Over the past few years Avaya's undergone a lot of transformation. The company's since dipped its toes deeper into the SaaS pool, and today, Avaya boasts…
Ian Taylor · 28 May 2020
Analytics Round Table 2020: Diagnosing Data
Today, data is the key to your company’s survival. The more data you have, the more you know about your customers, policies, procedures, and business.
Rob Scott · 28 May 2020
Microsoft Acquires Metaswitch to Boost UCaaS
Microsoft’s Metaswitch buy could strengthen UCaaS, Teams and Azure 5G as it expands cloud-native telecoms capabilities. Published on UC Today.
Ian Taylor · 28 May 2020
The Quest for Collaboration Security
Why collaboration security now shapes user experience and enterprise planning. Published on UC Today, with best practices for collaboration platforms.
Rob Scott · 28 May 2020
Verint Launches Compliance Recordings for Microsoft Teams
Verint adds Microsoft Teams compliance recordings, helping regulated firms capture voice, chat and meetings for GDPR, MiFID II and PCI. Published on UC Today.
Ian Taylor · 27 May 2020
Twilio Beats Q1 Expectations and Guidance
Twilio beat Q1 estimates as COVID-19 boosted telehealth and home-working contact centres. Published on UC Today, with Epic and Nye Health.
Ian Taylor · 27 May 2020
3x3 for Microsoft Teams is Now Available
Microsoft Teams now shows nine participant video feeds, improving remote meetings. Includes Microsoft 365, Power Platform and Outlook.
Ian Taylor · 26 May 2020
Zoom Acquires Keybase to Beef Up Encryption
Zoom recently reached another significant milestone on its 90-day quest to clean up its security for users, with the acquisition of Keybase
Ian Taylor · 22 May 2020
Clearing the Vision for the Move to UC and Collaboration Tools
As Unified Communications becomes ever more unified in terms of functionality, it’s fair to say that the key differentiating factor of user experience becomes increasingly important, for determining satisfaction
Maya Middlemiss · 22 May 2020
Sustainability and Profitability, Synonymous with Relevancy
Coronavirus has exposed an elephant in the room, one that's been there for some time, but we've only begun to see
Ian Taylor · 21 May 2020
2600Hz Intros Beta Softphone & Video Conferencing
The companies that have seen the most success during the COVID-19 period are mainly those in the cloud space, or at least those most willing to migrate critical collaborations and communications to the cloud
Ian Taylor · 20 May 2020
StarLeaf Enhances Huddle Room Meetings
StarLeaf Huddle adds plug-and-play huddle room kits, helping buyers turn any space into secure video meetings with camera, touchscreen and mic. Published on UC
Rebekah Carter · 19 May 2020
Coming Soon to Microsoft Teams
Why Teams buyers should care: Microsoft is adding nine-person video view, multi-window chat, multiple accounts and new Teams devices. Published on UC Today.
Ian Taylor · 15 May 2020
Twilio Powers New Telehealth Solution
Twilio Programmable Video powers Epic telehealth, helping providers launch secure video visits and update records. Published on UC Today.
Ian Taylor · 15 May 2020
Helping Communication Service Providers to Deliver on Quality
When all of your conversations and connections are delivered intuitively through a single user interface, it’s easy to overlook the incredible complexity required to make that happen and deliver real-time communications on a global level
Maya Middlemiss · 15 May 2020
Zoom Security Issues - Latest Updates, Highs and Lows
I've followed Zoom's security issues for some time now, and what I've learned is that the company welcomes constructive criticism.
Ian Taylor · 14 May 2020
Slack Enhances Android, iOS Mobile Experience
Slack has improved iOS and Android mobile navigation, shortcuts and calling as remote work grows. Published on UC Today, it matters for mobile collaboration.
Ian Taylor · 13 May 2020
Let's Settle This, Teams and Slack ARE Rivals
In an interview with CNBC, Slack CEO, Stewart Butterfield , said once more, Microsoft Teams is not a Slack competitor.
Ian Taylor · 12 May 2020
What is Video Conferencing as a Service? Big Features and Big Benefits
VCaaS, or Video Conferencing as a Service is the new solution that allows individuals and groups to communicate through instant HD video at the click of a button.
Rebekah Carter · 10 May 2020
Twilio, Nye Health Scale Remote Comms for NHS
Twilio and Nye Health scale NHS remote video and phone consultations nationwide, helping 10m UK patients with secure, compliant care. Published on UC Today.
Ian Taylor · 7 May 2020
WHAT Word Costs Your Business the Most?
Have you thought about the cost of misunderstandings you don’t even know about, such as frustrated clients, lost opportunities, and breaks in productivity and concentration?
Maya Middlemiss · 7 May 2020
Working in a Post-COVID-19 Society
We sat down with Vonage's VP of Product and Solutions Marketing, Brian Gilman, to chat about what the workplace might look like in a post-COVID-19 society
Ian Taylor · 6 May 2020
Microsoft Teams Skyrockets to 75 Million DAUs
Microsoft Teams hit 75 million DAUs as custom backgrounds, raise hand and AI noise suppression boost collaboration.
Ian Taylor · 4 May 2020
Webinar: Preparing for a Future World of Video Conferencing
The global response to the health crisis has seen an overnight shift to video conferencing as the cornerstone of day-to-day conversations, not just in…
Maya Middlemiss · 4 May 2020
How to Empower Happy Partners with Soluno
We caught up with Mattias Ohde, CEO, Soluno BC (pictured, above), for an exclusive UC Today interview
Ian Taylor · 30 Apr 2020