User Experience
What to Expect from Slack Frontiers 2020
Slack Frontiers kicks off today, Slack's annual consumer conference, and there are a lot of sessions that might interest avid users of the team…
Ian Taylor · 7 Oct 2020
What's the Deal with Microsoft Teams Low-Cost Phones?
Microsoft’s low-cost Teams phones could help SMBs adopt Teams on a budget, with basic IP and USB devices, SIP support and a Teams button. Published on UC Today.
Ian Taylor · 7 Oct 2020
Business Continuity: Staying Cool, Calm, and Connected with Cisco
With the world in turmoil, changes in the way we work are happening at the speed of light.
Guest Blogger · 7 Oct 2020
Slack’s Slipping Again: Slack Down for Hours
Outages are a common problem with cloud-based software solutions – but that doesn’t make them any less frustrating.
Rebekah Carter · 7 Oct 2020
Big News You May Have Missed
Microsoft Teams, RingCentral Video and Ignite updates show why better calling, chat and collaboration matter for UC buyers.
Rebekah Carter · 5 Oct 2020
VanillaIP on Enabling Stable IP Voice Calls On-the-Go
Why mobile-first work needs stable IP voice: Published on UC Today, VanillaIP says its SIM and One Number keep call quality, recordings and analytics intact.
Ian Taylor · 1 Oct 2020
Avaya Brings Cloud Office UCaaS to Ireland
Why it matters: Avaya Cloud Office by RingCentral is now available in Ireland, France and the Netherlands, bringing UCaaS, video and admin tools to SMEs.
Rebekah Carter · 30 Sept 2020
Promoting the new Normal Means Disruptive Software Development
Vonage sped up its software roadmap for remote work, video conferencing and cloud communications as COVID-19 drove a 232% video traffic surge. Published on UC T
Ian Taylor · 29 Sept 2020
Users Take the Wheel on Security With 2FA on Zoom
Why it matters: Zoom adds free optional 2FA for small businesses, schools and nonprofits, with SMS, app and SAML support. Published on UC Today.
Anwesha Roy · 25 Sept 2020
An Important Accessibility Feature for Teams: Live Captions with Speaker Attribution
Technology providers must be conscious of accessibility and inclusive UX design when coming out with new features.
Anwesha Roy · 24 Sept 2020
Say Hello to a Better, Faster, Stronger Calling Experience on Teams
Microsoft is eager to differentiate its Teams offering from a growing crop of virtual collaboration tools and Slack alternatives .
Anwesha Roy · 23 Sept 2020
C3 Partners with CallTower to Bring Voice to Microsoft GCC High Users
Companies that do business with the US government are no strangers to meeting security compliance regulations.
Gabriel Avner · 16 Sept 2020
Microsoft Extends Discounts and Free Services to Enterprises
This week Microsoft announced a series of discounts on meeting and calling experiences in Microsoft Teams.
Ian Taylor · 11 Sept 2020
Here's What's New in Microsoft Teams in September 2020
Microsoft Teams adds Coordinated Meetings for Teams Rooms and Surface Hub, plus Microsoft Lists for Microsoft 365 GCC customers. Published on UC Today.
Ian Taylor · 9 Sept 2020
Slack and Atlassian Tighten Ties Amid Pandemic
Slack and Atlassian deepen ties with passports, rich unfurls and new go-to-market plans, aiming to simplify Jira, Trello and Bitbucket access. Published on UC T
Ian Taylor · 8 Sept 2020
Soluno Believes Partnerships are Everything
Partnerships can profit every aspect of a business including sales execution
Ian Taylor · 4 Sept 2020
Microsoft Teams: Policy-Based Recording
Microsoft Teams policy-based recording adds compliance automation for calls and meetings, with Azure bots, admin policies and GitHub samp
Anwesha Roy · 3 Sept 2020
The Benefits of Enterprise Communications White-Labeling
Since the beginning of business communications, one key element has always existed to assist with getting these technologies into the hands of enterprises across the globe
Ian Taylor · 28 Aug 2020
VoIPstudio on the Post-COVID Future of VoIP
Why desk phones are fading as VoIPstudio sees more softphone migration and remote work demand. Published on UC Today, with Slack and VoIP growth.
Ian Taylor · 27 Aug 2020
Zoom Experiences Partial Outages in US and UK
Zoom outages in the US and UK hit schools and universities, showing why buyers need resilient video conferencing.
Ian Taylor · 25 Aug 2020
Exploring the Mondago, netsapiens, Go Communicator Bond
Hosted PBX and CRMs working together in harmony could be the key to taking customer service and experience to the next leve
Ian Taylor · 21 Aug 2020
Avaya OneCloud: New and Improved Branding
Avaya's undergone a lot of internal and changes in recent years, a sign of the times - adapt or become obsolete in some cases.
Ian Taylor · 19 Aug 2020
Meeting Insights, Taking Productivity to the Next Level
For much of AudioCodes' 30-year history in the enterprise communications business, the company's demonstrated the power of innovation in the space
Ian Taylor · 14 Aug 2020
Zoom, One-Step Closer to Exiting China Altogether?
Why it matters: Zoom is shifting China to a partner-only model, with Bizconf, Suirui Zhumu and Systec Umeet supporting enterprise users. Published on UC Today.
Ian Taylor · 14 Aug 2020
Cisco Debuts Webex Assistant, 4K Desk Pro and More
Cisco updates Webex Assistant, 4K Desk Pro and Control Hub, giving IT better hybrid-work, contact centre and security tools. Published on UC Today.
Ian Taylor · 14 Aug 2020
The UCaaS Market in 2020: UC in the Cloud
Why UCaaS matters now: cloud PBX, SD-WAN, AI and 5G are reshaping unified communications. Published on UC Today.
Rob Scott · 13 Aug 2020
COVID-19's Fast-Tracked UK Business DX by Over Five Years
Leading CPaaS (Communications Platform as a Service) provider, Twilio, recently published the results of a survey that revealed - over one-third of UK…
Ian Taylor · 12 Aug 2020
SignalWire Work - Next-Generation Video Conferencing
While many communications providers have responded quickly to meet growing needs for remote collaboration tools this year, SignalWire have 15 years of…
Maya Middlemiss · 7 Aug 2020
Teams vs Slack? Soluno Says Why Choose?
Says Soluno Spokesperson, Martin Norling, "We don’t want to change our customer's behaviors, but instead, facilitate and enhance what they already use."
Ian Taylor · 7 Aug 2020
WFH Requires Mobile Stability Powered by Cloud
WFH needs stable mobile calling: 2600Hz’s Callthru.us and cloud software link desktop, mobile, video, voicemail and fax. Published on UC Today.
Ian Taylor · 7 Aug 2020
Enterprise Connect 2020 Virtual Event Round Up
Enterprise Connect 2020 went virtual, spotlighting Cisco, Microsoft Teams, Zoom, 8x8, Fuze and CCaaS. Published on UC Today.
Ian Taylor · 6 Aug 2020
Twilio Beats Analysts Expectations, Stealthily Acquires IoT Startup
Twilio beat Q2 earnings forecasts and quietly bought Electric Imp, bolstering IoT and Super SIM for enterprise cloud and connectivity buyers. Published on UC To
Ian Taylor · 6 Aug 2020
Microsoft to Intro New Tools for Scale, Advanced Comms, Calling
Since February 2020, things as we knew it, have never been quite the same. That's around the time most of the world went into lockdown to combat the…
Ian Taylor · 6 Aug 2020
Twilio SDK Exposure and Summer Highlights
Twilio fixed a TaskRouter JS SDK exposure after a Magecart-linked S3 issue, and the CPaaS leader also launched Voice Notifications, APIs and Media Streams. Publ
Ian Taylor · 6 Aug 2020
Microsoft U-Turns on Free Calls for E5 Users
Late in July, Microsoft announced it would give its top Office 365 users in eight countries 120-minutes per month for domestic calling at no extra cost .
Ian Taylor · 5 Aug 2020
Yammer Available on Android, iOS, and Windows Devices
Back in April, Microsoft introduced the full Yammer experience within Microsoft Teams with the Yammer Communities App.
Ian Taylor · 30 Jul 2020
Microsoft Teams to Charge for Call Recording, Contact Center API
Microsoft Teams will charge extra for call recording and contact centre APIs, with Advanced Communications adding costs for E5 buyers. Published on UC Today.
Ian Taylor · 29 Jul 2020
Transforming Chaos into Clarity with Asana Goals
Leading work management platform for today’s distributed teams, Asana, recently announced a brand-new product offering.
Rebekah Carter · 28 Jul 2020
Twilio Powers Telehealth App Used by 100K U.S. Doctors
Twilio’s programmable video is powering Doximity Dialer Video, helping 100,000 US doctors run telehealth visits via smartphones. Published on UC Today.
Ian Taylor · 27 Jul 2020
Omnichannel Interactions for Omnipresent Times
As interactions become more digital and efforts to transform digitally gather pace, customer expectations are increasing. They now want to communicate with organisations via their chosen method, whether that’s via phone, email, SMS, or other forms of messaging
George Malim · 24 Jul 2020
Alcatel-Lucent Enterprise Rainbow Takes on Zoom and Microsoft Teams with New UX
Alcatel-Lucent Enterprise (ALE), one of the market leaders in cloud communication solutions, recently announced an exciting update for its flagship collaboration platform, Rainbow
Rob Scott · 24 Jul 2020
Microsoft Inspire 2020: A Journey of Digital Transformation
A few days ago was Microsoft Inspire, a two-day event. This year, held online, collaboration giant Microsoft announced new 'Teams Rooms' offerings.
Ian Taylor · 23 Jul 2020
What are Google Verified Calls?
Google Verified Calls could help businesses prove identity and call reason in the Google Phone app, cutting scam risk. Published on UC Today.
Ian Taylor · 23 Jul 2020
Avaya Cloud Office vs Fuze: Which UCaaS?
Why UCaaS buyers care: Avaya Cloud Office and Fuze differ on cloud calling, video, messaging and flexibility. Published on UC Today.
Rebekah Carter · 22 Jul 2020
G Suite Debuts Unified Interface, Enhanced Security
In a blog post, Google Cloud addressed the now more than 50 percent of Americans who work from home due to the novel Coronavirus pandemic.
Ian Taylor · 22 Jul 2020
Workplace Transform - Event Round Up
Remote work is driving Workplace from Facebook’s push on video, chat and automation. Published on UC Today, the EMEA event covered Rooms, Oculus VR and more.
Ian Taylor · 21 Jul 2020
Wrapping up Week One, Google Cloud Next ’20
Google Cloud Next ’20 launched BigQuery Omni, Confidential VM and Assured Workloads for Government. Published on UC Today, why it matters for cloud buyers.
Ian Taylor · 20 Jul 2020
Power Up Your Communications with Enhanced WebRTC
See why custom WebRTC matters for VoIP, SIP, SIP/RTP and WebAssembly, improving browser voice, video and chat.
Guest Blogger · 20 Jul 2020
Introducing 'Slack Certified' for Admins
Slack Certified and new admin tools help buyers boost adoption, analytics and channel management across Oracle, IBM and Verizon. Published on UC Today.
Ian Taylor · 16 Jul 2020
Amazon's Honeycode No-Code App Builder, Cha-Ching
Back in 2015, Amazon competitor Microsoft released PowerApps to enable citizen developers.
Ian Taylor · 10 Jul 2020
Commsverse 2020, What Did I Miss?
Commsverse 2020 showed why Microsoft Teams matters for remote work, with Jeff Teper, SharePoint and OneDrive, plus Power BI, BlueJeans and Yealink.
Ian Taylor · 9 Jul 2020
Slack Acquires Enterprise Directory Startup Rimeto
Slack acquires Rimeto to add enterprise directory profiles, subject-matter experts and contextual search for remote work.
Ian Taylor · 9 Jul 2020
Microsoft Teams Unveils a Host of WFH Features
Microsoft Teams adds Together mode, dynamic view and larger meetings, helping buyers cut fatigue and support hybrid work, Published on UC Today.
Ian Taylor · 8 Jul 2020
Workplace from Facebook July Updates
Workplace from Facebook adds Areas, Action Item Posts and Achievement Posts to help frontline workers, teams and Rooms collaboration.
Ian Taylor · 8 Jul 2020
Zoom Wraps Up 90-Day Security and Privacy Agenda
Zoom’s 90-day security and privacy plan has ended, with AES 256 GCM encryption, bug bounty, Keybase and transparency steps that matter to UC buyers. Published o
Ian Taylor · 7 Jul 2020
How Workplace Helped Moneypenny Support Their Remote Staff
Moneypenny uses Workplace from Facebook to support remote staff, boost engagement and monitor wellbeing with bots and chats.
Gabriel Avner · 3 Jul 2020
VoIPstudio Announces New Pricing Structure
VoIPstudios' new 2K bundle now extends the use of 2,000 internal minutes at a flat rate on a per-user base. Seymour said it is a better deal all around because customers get more value for their spending
Ian Taylor · 3 Jul 2020
Microsoft Certifies Cisco Session Border Controls
Microsoft certifies Cisco CUBE and Session Border Controllers for Teams Direct Routing, improving interoperability for enterprise buyers. Published on UC Today.
Ian Taylor · 2 Jul 2020
Not Normal: Call Quality in the New Normal
Call quality has exposed remote UC risks, so buyers need data-driven fixes for Zoom, Webex and cloud contact centres. Published on UC Today.
Guest Blogger · 2 Jul 2020
Avaya Cloud Office is Now Available in the UK
In a live virtual press conference, Avaya have announced the commercial availability of the Avaya Cloud Office by RingCentral solution
Ian Taylor · 1 Jul 2020