User Experience
Crestron Integrates Sensors to Improve UC Strategy
Crestron’s sensor-led UC strategy unifies analytics, AI and APIs for zero-touch meeting room automation, smarter space use and workplace planning.
Joshua Felder · 11 Dec 2020
VoIPstudio Looks at What's in Store for 2021
COVID-19 is driving WFH, VoIPstudio says, as buyers prioritise collaboration tools, CX, call queues and distributed comms in 2021. Published on UC Today.
Ian Taylor · 8 Dec 2020
Zero Trust, Total Verification with Core
Zero trust now matters as remote work expands the attack surface. Published on UC Today, Core and Microsoft show how biometric, device and session verification
Maya Middlemiss · 7 Dec 2020
Colt Launch SD-WAN 2.0
Colt SD-WAN 2.0 adds WAN optimisation, SASE, AI/ML analytics and self-install CPE, helping enterprises support remote work. Published on UC Today.
Elliot Mulley-Goodbarne · 4 Dec 2020
What's Next for the Microsoft Teams WFH Experience?
WFH buyers need better Teams audio and devices as AudioCodes expands Microsoft Teams deskphones, C450HD trials and C470HD bundles. Published on UC Today.
Ian Taylor · 4 Dec 2020
The 12 Predictions of Christmas 🎁
12 leaders predict more Microsoft Teams, Slack and RingCentral use, with unified apps, security and interoperability.
Rob Scott · 3 Dec 2020
8x8 Voice for Microsoft Teams is Gaining Popularity
Leading integrated cloud communications solution provider, 8x8, recently announced exciting news.
Rebekah Carter · 2 Dec 2020
Microsoft Overhauls Teams Calling with Latest Features
Microsoft overhauls Teams Calling with OneDrive, SharePoint, CarPlay, spam call checks and call transfer updates. Published on UC Today.
Ian Taylor · 1 Dec 2020
Zoom Phone Now has 400+ Features: Here’s What’s New
Over the last year, Zoom has quickly emerged as a household name for many countries.
Rob Scott · 1 Dec 2020
Microsoft Teams Apps - Catching up to Slack & Zoom?
Microsoft Teams adds meeting apps, Power Automate, Power Virtual Agents and Dataverse, closing in on Slack and Zoom.
Ian Taylor · 30 Nov 2020
Microsoft Bakes Deep App Integrations into Teams
Microsoft Teams adds deep app integrations, with Monday.com, Asana, Slido and Forms, helping workplace buyers make meetings more productive. Published on UC Tod
Rebekah Carter · 27 Nov 2020
Will Nreal Deliver the Next Level of Smart Glasses?
Nreal, a company that wants to make mixed reality experiences available to everyone, announced it’s Light MR glasses at CES 2019.
Rebekah Carter · 26 Nov 2020
Disruptive Zoom Users? No Problem - Try these New Features
Zoom adds Suspend Participant Activities, Report by Participants and At Risk Meeting Notifier to curb Zoombombing.
Ian Taylor · 24 Nov 2020
Fuze productfest 2020 Unveils New Solutions and Previews Future Innovations
Fuze recently hosted its productfest 2020, which showcased newly launched products and revealed future innovations.
George Malim · 24 Nov 2020
Poor Audio Quality the Biggest Frustration for Virtual Meeting Participants
Poor audio is ending meetings early, so Shure says enterprises should invest in clearer virtual meeting experiences. Published on UC Today, it covers Microflex
George Malim · 23 Nov 2020
Workplace from Facebook Focused on Diversity and Inclusion During Pandemic
Workplace from Facebook adds Dark Mode, Areas and a knowledge library, boosting accessibility, remote collaboration and inclusion.
Ian Taylor · 19 Nov 2020
What to Expect at the Upcoming Avaya Partner Summit
Three years ago, Avaya began its trek to the cloud, evolving from selling primarily legacy technologies to enabling digital transformation for its customers
Ian Taylor · 18 Nov 2020
The New Normal Entails a Renewed Approach to UC Billing Communications
Why billing now matters: UC providers need cross-platform analytics for remote work. Published on UC Today, Soft-ex helps with Zoom, Teams and Cisco.
Linoy Doron · 17 Nov 2020
Future-Proofing the Workplace with VanillaIP
It all starts with a discussion with your customers about their needs, according to Iain Sinnott, Sales and Marketing Director, VanillaIP
Ian Taylor · 17 Nov 2020
Shure Launches Microflex Advance MXA710 for HQ Sound in Smaller Rooms
Shure launches the Microflex Advance MXA710 for smaller meeting rooms, with Steerable Coverage, Autofocus and IntelliMix DSP.
George Malim · 16 Nov 2020
Panopto Upgrades Platform with Webex Meetings Integration
Panopto’s Webex Meetings integration in Cisco Webex App Hub lets enterprises search, share and analyse recordings. Published on UC Today.
Ian Taylor · 11 Nov 2020
Can we Expect Team Apps to be Social Environments?
The humble chat app has come a long way in the business collaboration and communication world.
Rob Scott · 11 Nov 2020
Vyopta & Microsoft Teams: A Heightened Collaboration Experience
2020 has seen a rapid rise in collaboration technology adoption. Collaboration platforms have become mission-critical since remote work is now the primary method companies have adopted to promote social distancing while continuing to achieve business goals
Joshua Felder · 11 Nov 2020
The Future of the Channel in a Microsoft Teams-Centric World
Although Coronavirus has presented companies that develop collaboration tools with various roadblocks such as outages and security concerns, our reliance on said tools shows no signs of slowing down
Ian Taylor · 11 Nov 2020
UC Trends 2021 - UC Endpoints Round Table
As the world we live and work in continues to evolve, the tools we rely on for communication and collaboration are transforming too.
Rebekah Carter · 10 Nov 2020
Live Video Captioning for Zoom Calls with Otter.ai
Otter.ai adds live video captions for Zoom meetings and webinars, helping accessibility, ADA compliance and collaboration for remote teams.
Ian Taylor · 10 Nov 2020
Ideas to Consider for a Great FMC User Experience
Whether a tech-savvy partner or an end-user business new to the topic, it can be hard to get a clear grasp of exactly what all the FMC options are, and…
Guest Blogger · 9 Nov 2020
Tata Communications is Automating Direct Routing Transformation for Microsoft Teams
Tata Communications automates Microsoft Teams direct routing transformation, cutting legacy voice provisioning from months to minutes.
Gabriel Avner · 4 Nov 2020
UC Trends 2021 - Collaboration Round Table
Collaboration with colleagues was always central to how we traditionally worked 'in real life', and 2020’s COVID-19 crisis has pushed collaboration to the…
Anwesha Roy · 3 Nov 2020
BT adds Zoom to Digital Workplace Solutions
BT adds Zoom to Digital Workplace Solutions, giving enterprises managed Zoom Meetings, Zoom Rooms and Zoom Phone with secure connectivity. Published on UC Today
Rebekah Carter · 3 Nov 2020
Talking Channel Strategy with Vonage's Channel Chief
Today there's a breadth of new delivery models, like the Vonage Communications Platform - a powerful combination of unified communications, contact center solutions, and communications APIs
Ian Taylor · 3 Nov 2020
Workplace from Facebook Paves the Way for 70% Employee Engagement
BT’s Workplace from Facebook drove 70% employee engagement, with Teams kept for collaboration. Published on UC Today, it shows why internal comms buyers care.
Elliot Mulley-Goodbarne · 3 Nov 2020
Security Updates and More at Cisco Partner Summit Digital 2020
Cisco’s Partner Summit Digital 2020 adds Intersight, Nexus Dashboard and ISE, helping buyers automate, secure and simplify hybrid cloud. Published on UC Today.
Ian Taylor · 28 Oct 2020
Microsoft Teams Hits Another All-Time High, 115M DAU
Microsoft Teams hit 115M daily active users, showing why workplace buyers should track Microsoft 365, Azure and Zoom competition. Published on UC Today.
Ian Taylor · 28 Oct 2020
2600Hz Has Evolved UC Automation in Four Major Ways
Why it matters: 2600Hz is cutting UC costs and speeding rollout with automation for AWS deployments, phone provisioning, number porting and QR authentication. P
Joshua Felder · 28 Oct 2020
Remote Work is Testing the Business Comms Ecosystem
Rob Seymour, Marketing Director, VoIPstudio , sat down with me to discuss the past nine months of dealing with the novel Coronavirus pandemic as a…
Ian Taylor · 28 Oct 2020
IR Connect 2020 Brings New Products and Branding
Why it matters: IR Connect 2020 unveiled IR Collaborate, Transact and Infrastructure, with Microsoft Teams, Zoom, HPE NonStop and cloud CX updates. Published on
Ian Taylor · 26 Oct 2020
Anywhere Workspaces will Trend in 2021
For years we’ve been musing about the potential future of the workspace. A few years ago, everyone was talking about the “ open office ” trend and more…
Rob Scott · 26 Oct 2020
What is Mobile UC? The Basics
Mobile UC brings voice, VoIP, IMS, VoLTE, messaging and collaboration into one stack for mobile workers and BYOD.
Rebekah Carter · 26 Oct 2020
SCB Global Optimises Collaboration Experiences with OPTO4Edge SD-WAN Capability
Software-defined wide area networking (SD-WAN) has been hyped in the marketplace for several years now with the result that many organisations recognise…
George Malim · 23 Oct 2020
CPaaS Flourishes as Enterprises Reap Rewards, says SAP Digital Interconnect
Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable…
George Malim · 23 Oct 2020
How iotum’s Callbridge is Enabling Global Partner Success
Iotum’s Callbridge helps Phone.com win with programmable voice and video APIs, WebRTC, GDPR and HIPAA compliance.
Maya Middlemiss · 23 Oct 2020
What Challenges Have Telcos Faced During COVID-19?
Why telcos had to boost capacity and resilience during COVID-19 as Teams, Zoom, WebEx, VoIP and UCaaS usage surged. Published on UC Today.
Ian Taylor · 23 Oct 2020
Automating Cisco Deployment through a Single-Pane-of-Glass
Kurmi automates Cisco HCS onboarding and MACD, cutting costs and errors with CUCM, CUCDM, Webex Hybrid and multivendor provisioning. Published on UC Today.
Maya Middlemiss · 23 Oct 2020
Hoot Meetings Review: The Rookie with Oodles of Possibility
If you’re considering a switch from your existing meeting room provider – or want a solution that comes with domestic number sets out of the box – Hoot Meetings definitely deserves a look
Anwesha Roy · 22 Oct 2020
Expanding on New Microsoft Teams Phones Features
Microsoft Teams Phone gets a new home screen, auto-accept meetings and Better Together mode, helping buyers improve collaboration. Published on UC Today.
Rebekah Carter · 21 Oct 2020
Mondago Takes Top Prize at Cloud Comms Summit Shark Tank
UC Today caught up with Lee Mansell, Head of Product Management, Mondago Ltd, who told us about the company's recent attendance at Cavell Group's Digital Cloud Comms Summit 2020
Ian Taylor · 21 Oct 2020
Twilio to Buy Customer Data Platform 'Segment' for $3.2 Bn
Twilio’s $3.2bn Segment buy could cut data silos and sharpen customer engagement across CPaaS, Flex and analytics. Published on UC Today.
Ian Taylor · 19 Oct 2020
Cisco Intros Touchless Headset Log-in and Out
Cisco adds touchless headset log-in for CUCM 12.5, letting hot-desking users sign in and out on IP Phone 7800 and 8800 series.
Ian Taylor · 16 Oct 2020
Soluno Takes the Path to the Cloud with T-Mobile
UC Today sat down with the head of business development at Soluno, Paul Smissaert, to get his take on cloud migration
Ian Taylor · 16 Oct 2020
Google Cloud's Latest AI, ML Updates and More
Artificial intelligence is used in loads of business scenarios. In some instances, organizations use data and machine learning to solve some of their most…
Ian Taylor · 16 Oct 2020
Zoom Goes Large at Zoomtopia
Why Zoomtopia matters: Zoom adds end-to-end encryption, SDKs and Zapps, plus Zoom Cares sustainability updates for workplace buyers.
Rob Scott · 15 Oct 2020
Cisco Webex Classrooms is Jam-Packed with Capabilities
Cisco Webex Classrooms adds secure hybrid learning, breakout rooms and Webex Assistant. Published on UC Today, it integrates with Moodle, Blackboard and Canvas.
Ian Taylor · 15 Oct 2020
Zoom to Launch OnZoom and Zapps at Zoomtopia 2020
Zoomtopia 2020 brings OnZoom and Zapps, giving workplace buyers new virtual events, apps and integrations from Zoom.
Ian Taylor · 14 Oct 2020
Yeastar P-Series PBX System Review - PBX Plus more
With the Yeastar P-Series PBX, Yeastar is giving SME companies access to a flexible and diverse solution that goes beyond the standard PBX
Rebekah Carter · 14 Oct 2020
Amazon Takes Top Prize at Interspeech 2020
According to Arvindh Krishnaswamy, Principal Scientist & Senior Manager, AWS Audio/Video Technology , and Services , a team of Amazon scientists recently…
Ian Taylor · 14 Oct 2020
AudioCodes Expands Microsoft Teams Video Room Solutions
In a recent interview, Andy Elliot, VP Marketing EMEA, AudioCodes , familiarized me with the various enhancements to the company's Room Experience (RX)…
Ian Taylor · 13 Oct 2020
TeamsFest Turns One and Celebrates with October Event
TeamsFest just celebrated its first 'birthday.' The event's first-ever iteration happened before the pandemic hit in October 2019.
Ian Taylor · 9 Oct 2020
Snom Survey Sheds Light on COVID-19's Impact on Enterprise Comms
Snom’s survey shows COVID-19 is accelerating unified communications, softphones, desk phones and conferencing as WFH exposes audio and co
Ian Taylor · 9 Oct 2020
Google G Suite Becomes Google Workspace
Google has been helping teams be more productive for over a decade now. G Suite is one of the best-known productivity platforms in the world.
Rebekah Carter · 8 Oct 2020