IR Connect (formerly IR Summit) held its annual conference in a new format. I'm told the organization's first-ever full-scale virtual event version went off without a hitch for a company focused on helping others maintain and manage mission-critical business systems. At this year's conference, IR launched several new products and announced revamped branding for some of its more seasoned offerings. IR's Chief Marketing and Product Officer, Kevin Ryder, announced the new branding for its products by introducing IR Collaborate, IR Transact, and IR Infrastructure.
"The company's been around for 30 plus years, so we're no stranger to evolution"
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Kevin Ryder[/caption]
IR's Collaborate suite includes support for Microsoft Teams and extends the tools to manage communications as well as collaboration ecosystems. "Powered by the hybrid Prognosis platform, the solution enables cloud insight and for users to manage their migration to Microsoft Teams." It enables remote workforces to connect two of its most valued stakeholders - employees and customers. The Collaborate suite of solutions used to be called Prognosis for Unified Communications, Prognosis for Contact Center, Prognosis StressTest, Prognosis HeartBeat, UC Assessor, and Call Recording Assurance, but that all changed at IR Connect.
Ryder said the platform includes access to real-time performance data on user adoption, device use, as well as service health. It can also track, troubleshoot, and send alerts about issues across a company's full UC ecosystem. He added, "Support for Zoom is on the horizon."
Transact extends tools that help organizational leaders optimize payment environments, analyze transactional data, and payment experiences. The Transact suite of solutions had a different name, Prognosis for Payments, and Transact Payments Analytics. As of today, the duo got rebranded. Infrastructure assists in managing HPE NonStop environments and provides a foundation for critical systems - formerly known as 'Prognosis for Infrastructure.'
Dozens of UC experts were also in attendance, and there was a UC roundtable that explored the challenges faced by those working remote and those who enable it. Hosted by UC Today Publisher, Rob Scott, the panel also featured Steve Macgregor, Digital Workplace Director, BT, and Bill Haskins, Senior Analyst, Wainhouse Research. There were many awards handed out at the event too:
