PBX vs UCaaS: What’s the Difference?
It is a debate which will run and run in the UC industry. Just a few months ago, UC Today held a very lively forum debate on the merits of cloud communications versus on-premises solutions. It was great to hear so many opinions from the channel on this important topic.
Ian Taylor · 13 Feb 2023
Supporting the Future of Work: The Hybrid Workplace
Why hybrid work needs better UC: Pioneer Group, Google Meet, Logitech and ASUS hardware, plus local support and Google Partner accreditation. Published on UC To
Ian Taylor · 8 Mar 2021
Can Webex Match Teams in Race to Extend Voice, Meetings, and Collab?
Iain Sinnott is VP of Sales at Uboss , an organisation that extends a full API cloud management platform to BroadSoft users.
Ian Taylor · 3 Mar 2021
Acrobits: New Native Desktop Experience now Available
Acrobits adds a native desktop app for Cloud Softphone, bringing Windows, Mac, Apple M1, Jabra, Poly and Sennheiser support.
Ian Taylor · 26 Feb 2021
Spearline Launches Voice Assure on the AWS Marketplace
"Our new integration will allow AWS (Amazon Web Services) Marketplace customers to purchase Voice Assure Realtime through the Marketplace.
Ian Taylor · 26 Feb 2021
UC Summit Round Up, Week Three: Customer Experience
We've already covered weeks one and two of UC Today's Virtual UC Summit 2021 .
Ian Taylor · 16 Feb 2021
Snom to Host Virtual Pub Quiz for Partners
Snom’s virtual pub quiz gives partners networking, prizes and product insight, with Samsung Galaxy Z Fold2 5G on offer.
Ian Taylor · 10 Feb 2021
UC Summit Round Up, Week Two: The Future of Collaboration
We wrapped up another week of UC Summit , and if you missed it, you missed a good one.
Ian Taylor · 8 Feb 2021
What Role do Resellers Play in the Future of UCC?
The process of deploying unified communications and collaboration solutions transformed during the pandemic.
Ian Taylor · 5 Feb 2021
Connex21 Virtual, Presented by Alcatel-Lucent Enterprise
ALE’s virtual Connex21 showed how Alcatel-Lucent Enterprise is shaping its 2021 roadmap, cloud solutions and partner strategy.
Ian Taylor · 4 Feb 2021
Spearline Named one of Ireland's 50 Fastest-Growing Companies
The organisation was recently recognised by Deloitte for positive growth. This marks the seventh consecutive year for the company to receive the…
Ian Taylor · 4 Feb 2021
Voxbit and Snom Unveil Microsoft Teams Integration
Snom says it has renewed a partnership with Voxbit, one of the world's leading providers of internet communications, VoIP phone systems, and supplier of…
Ian Taylor · 4 Feb 2021
UC Summit Round Up, Week One: Unified Comms
Last year we introduced our inaugural version of UC Summit . It launched with a vision of delivering business leaders the info and insights needed to make…
Ian Taylor · 1 Feb 2021
AVANT Examines the State of Disruption
AVANT’s State of Disruption shows why IT buyers should back SD-WAN, MPLS, UCaaS and CCaaS as trusted advisors shape 2021. Published on UC Today.
Ian Taylor · 1 Feb 2021
Wildix Virtual UCC Summit 2021 - Round Up
I caught up with Steve Osler, CEO, Wildix UK Limited , to chat about Wildix's recent digital event.
Ian Taylor · 27 Jan 2021
CES 2021 Virtual: AI, Walkie Talkies, and More
Why CES 2021 mattered: AI, Microsoft Teams, Zoom, Nexvoo and Origami Labs showed how UC can improve virtual meetings and frontline work. Published on UC Today.
Ian Taylor · 21 Jan 2021
Asana: 7-in-10 Workers Experienced Burnout in 2020
Asana’s Anatomy of Work Index 2021 shows burnout, missed deadlines and work coordination drag. Published on UC Today, a buyer concern.
Ian Taylor · 18 Jan 2021
Centile Telecom Applications Rebrands as Enreach
Centile becomes Enreach, boosting UCaaS, FMC and service providers with broader communications and collaboration services.
Ian Taylor · 15 Jan 2021
Enhancing CX with Microsoft Teams and Vonage
There are a lot of integrations created to enhance the Microsoft Teams user and end-user experience.
Ian Taylor · 16 Dec 2020
Reinventing Voice Artificial Intelligence with AudioCodes
AudioCodes Voice.AI uses NLU, NLP, Meeting Insights and Mia for Microsoft Teams to turn text bots into voice bots.
Ian Taylor · 16 Dec 2020
'Coopetition' is the Future of Business Comms
Coopetition is reshaping contact centre tech, cloud and Microsoft Teams integrations as Soluno, Zoom and Mitel push digital-first UC. Published on UC Today.
Ian Taylor · 15 Dec 2020
Why Avaya Redesigned Avaya Vantage During the Pandemic
Why Avaya Vantage redesign matters: a home-office IP phone for remote work, Avaya Spaces, OneCloud, UCaaS, CCaaS and CPaaS. Published on UC Today.
Ian Taylor · 15 Dec 2020
AWS and Zoom Strengthen Ties with Updated Partnership
Zoom deepens its AWS partnership to boost scaling, security and hybrid work, using EC2, WorkSpaces and Amazon Echo Show. Published on UC Today.
Ian Taylor · 14 Dec 2020
Microsoft Teams to End Support for Internet Explorer 11
Microsoft Teams will stop supporting Internet Explorer 11, pushing Microsoft 365 users to Edge and IE mode for legacy apps.
Ian Taylor · 11 Dec 2020
Snom says Security is Not Just Another Buzzword
VoIP security matters for buyers as Snom explains IP phone risks, default passwords and phishing, with Check Point Research findings. Published on UC Today.
Ian Taylor · 11 Dec 2020
GITEX: World's First Tech Conference Using Avaya Spaces
Avaya had the chance to flex its might at the Dubai World Trade Centre (DWTC).
Ian Taylor · 10 Dec 2020
Ingram Micro Acquired for $7.2 Billion
Platinum Equity’s $7.2bn Ingram Micro deal could speed cloud and digital transformation for buyers; Published on UC Today, it retains Irvine HQ.
Ian Taylor · 10 Dec 2020
Cisco Launches Plethora of New Webex Features at WebexOne
Cisco’s WebexOne updates add AI noise cancellation, transcription, real-time translation and Contact Center tools, reshaping hybrid work. Published on UC Today.
Ian Taylor · 8 Dec 2020
Cisco Acquires IMImobile and Slido: Stepping up CX
Cisco is poised to acquire privately-held Slido , a Bratislava, Slovakia-based technology company that fosters higher user engagement levels ―before…
Ian Taylor · 8 Dec 2020
VoIPstudio Looks at What's in Store for 2021
COVID-19 is driving WFH, VoIPstudio says, as buyers prioritise collaboration tools, CX, call queues and distributed comms in 2021. Published on UC Today.
Ian Taylor · 8 Dec 2020
Looking Back at Cloud Comms in 2020 with VanillaIP
Looking back on 2020, Iain Sinnott, Sales and Marketing Director, VanillaIP , said the year was a little bit like being a part of the mission control team…
Ian Taylor · 7 Dec 2020
What's Next for the Microsoft Teams WFH Experience?
WFH buyers need better Teams audio and devices as AudioCodes expands Microsoft Teams deskphones, C450HD trials and C470HD bundles. Published on UC Today.
Ian Taylor · 4 Dec 2020
Salesforce Acquires Slack - Will They Take on UCaaS?
Salesforce’s $27.7bn Slack deal could sharpen its challenge to Microsoft Teams and UCaaS. Published on UC Today, here’s why buyers should care.
Ian Taylor · 2 Dec 2020
Uboss to Launch Webex Teams Integration
Uboss will unveil Webex for BroadWorks at Cisco WebexOne, giving Cisco and BroadSoft users Webex Teams, messaging and flexible bundles. Published on UC Today.
Ian Taylor · 2 Dec 2020
Microsoft Overhauls Teams Calling with Latest Features
Microsoft overhauls Teams Calling with OneDrive, SharePoint, CarPlay, spam call checks and call transfer updates. Published on UC Today.
Ian Taylor · 1 Dec 2020
Microsoft Teams Apps - Catching up to Slack & Zoom?
Microsoft Teams adds meeting apps, Power Automate, Power Virtual Agents and Dataverse, closing in on Slack and Zoom.
Ian Taylor · 30 Nov 2020
Centile Takes on CRMs with ISTRA and Mondago
Centile’s ISTRA 10.2 makes CRM integration easier for SMBs, with Mondago, myIstraCRM, Salesforce, Microsoft Dynamics and CTI tools. Published on UC Today.
Ian Taylor · 30 Nov 2020
Slack: COVID-19 Caused Huge Amount of UK to Work from Home
Slack data shows UK remote work has surged in COVID-19, reshaping office plans and work-life balance. Published on UC Today, it flags Slack Connect.
Ian Taylor · 26 Nov 2020
Workplace Inclusivity Means more Efficient Comms Apps
Poor home broadband is exposing inclusion gaps, so VoIPstudio says WebRTC, Zoom and Microsoft Teams need lighter comms apps.
Ian Taylor · 26 Nov 2020
Webex Flaw Could have Led to Unwanted Meeting Attendees
"A vulnerability in Cisco Webex Meetings and Cisco Webex Meetings Server could have allowed an unauthenticated, remote attacker to join a Webex session…
Ian Taylor · 26 Nov 2020
Disruptive Zoom Users? No Problem - Try these New Features
Zoom adds Suspend Participant Activities, Report by Participants and At Risk Meeting Notifier to curb Zoombombing.
Ian Taylor · 24 Nov 2020
Soluno Builds Trust with 'Trust Distribution' in the UK
Soluno has a stronghold on the European market, Northern Europe in particular, but it recently moved into the UK and works with Trust Distribution
Ian Taylor · 24 Nov 2020
Workplace from Facebook Focused on Diversity and Inclusion During Pandemic
Workplace from Facebook adds Dark Mode, Areas and a knowledge library, boosting accessibility, remote collaboration and inclusion.
Ian Taylor · 19 Nov 2020
Zoom Settles with FTC, Continues Beefing up Security
Zoom settles with the FTC over security claims, as it expands encryption, bug bounty and Zoombombing protections. Published on UC Today.
Ian Taylor · 18 Nov 2020
What to Expect at the Upcoming Avaya Partner Summit
Three years ago, Avaya began its trek to the cloud, evolving from selling primarily legacy technologies to enabling digital transformation for its customers
Ian Taylor · 18 Nov 2020
Future-Proofing the Workplace with VanillaIP
It all starts with a discussion with your customers about their needs, according to Iain Sinnott, Sales and Marketing Director, VanillaIP
Ian Taylor · 17 Nov 2020
Panopto Upgrades Platform with Webex Meetings Integration
Panopto’s Webex Meetings integration in Cisco Webex App Hub lets enterprises search, share and analyse recordings. Published on UC Today.
Ian Taylor · 11 Nov 2020
The Future of the Channel in a Microsoft Teams-Centric World
Although Coronavirus has presented companies that develop collaboration tools with various roadblocks such as outages and security concerns, our reliance on said tools shows no signs of slowing down
Ian Taylor · 11 Nov 2020
COVID-19 has Brought Niche Markets to the Vanguard
From contact centers to telehealth visits with doctors via video chat, the cloud communications landscape is permanently altered because of the pandemic.
Ian Taylor · 11 Nov 2020
Live Video Captioning for Zoom Calls with Otter.ai
Otter.ai adds live video captions for Zoom meetings and webinars, helping accessibility, ADA compliance and collaboration for remote teams.
Ian Taylor · 10 Nov 2020
Following a Ruling of $2bn in Fines, Cisco Requests New Trial
Cisco seeks a new trial after a nearly $2bn Centripetal Networks patent ruling, following the first Zoom virtual trial and Webex security concerns. Published on
Ian Taylor · 4 Nov 2020
Zapier Sues Zoom for Using 'Zapps'
Why it matters: Zapier’s suit against Zoom over Zapps could reshape app integration branding, with implications for Zoomtopia, third-party workflow tools and en
Ian Taylor · 3 Nov 2020
Sangoma Kicks off AstriCon Virtual with Product Updates
Asterisk 18 adds video conferencing, WebRTC, STIR/SHAKEN and E911, simplifying UCaaS for buyers. Published on UC Today, via Sangoma’s AstriCon virtual event.
Ian Taylor · 3 Nov 2020
Talking Channel Strategy with Vonage's Channel Chief
Today there's a breadth of new delivery models, like the Vonage Communications Platform - a powerful combination of unified communications, contact center solutions, and communications APIs
Ian Taylor · 3 Nov 2020
Security Updates and More at Cisco Partner Summit Digital 2020
Cisco’s Partner Summit Digital 2020 adds Intersight, Nexus Dashboard and ISE, helping buyers automate, secure and simplify hybrid cloud. Published on UC Today.
Ian Taylor · 28 Oct 2020
Microsoft Teams Hits Another All-Time High, 115M DAU
Microsoft Teams hit 115M daily active users, showing why workplace buyers should track Microsoft 365, Azure and Zoom competition. Published on UC Today.
Ian Taylor · 28 Oct 2020
Remote Work is Testing the Business Comms Ecosystem
Rob Seymour, Marketing Director, VoIPstudio , sat down with me to discuss the past nine months of dealing with the novel Coronavirus pandemic as a…
Ian Taylor · 28 Oct 2020
Why Pair Centile's ISTRA Platform with Microsoft Teams?
Centile’s ISTRA and Microsoft Teams integration adds PBX, CLI presentation, call forking and voice continuity for SMBs.
Ian Taylor · 27 Oct 2020
IR Connect 2020 Brings New Products and Branding
Why it matters: IR Connect 2020 unveiled IR Collaborate, Transact and Infrastructure, with Microsoft Teams, Zoom, HPE NonStop and cloud CX updates. Published on
Ian Taylor · 26 Oct 2020
What Challenges Have Telcos Faced During COVID-19?
Why telcos had to boost capacity and resilience during COVID-19 as Teams, Zoom, WebEx, VoIP and UCaaS usage surged. Published on UC Today.
Ian Taylor · 23 Oct 2020