User Experience
Video Collaboration Trends 2020 - The Rise of Video
Why video-first work matters: UC Today hears from Avaya, Crestron, Enghouse, Vonage, Lifesize and RingCentral on adoption, hybrid rooms and SSO.
Rob Scott · 29 Apr 2020
Workplace from Facebook Adds Safety Alerts and More
Workplace from Facebook adds Safety Alerts, Q&A Posts and Knowledge Library to help remote teams stay informed and connected.
Ian Taylor · 28 Apr 2020
Remote Working in the COVID-19 Era
In a matter of weeks, companies in the unified communications and collaboration industry scaled up to support millions of new remote workers across the…
Ian Taylor · 24 Apr 2020
Avaya Cloud Office UCaaS Soon to Hit UK
After a ton of build-up, Avaya Cloud Office, powered by RingCentral, is today, generally available in the United States, and will hit the UK by summer
Ian Taylor · 24 Apr 2020
Go Communicator and Metaswitch Make Softphones Smarter
In an interview with UC Today, Mondago's North American Director of Sales, Chris Bloom, tells us more about Go Communicator for metaswitch and its tie into Max UC by Metaswitch
Ian Taylor · 24 Apr 2020
Centile Extends Free WFH Software to Customers
The European UC tools developer said it would extend the use of its 'Meetings' offering
Ian Taylor · 24 Apr 2020
Zoom 5.0 Makes Debut with Security Overhauls
Why it matters: Zoom 5.0 tightens video conferencing security with AES 256-Bit GCM encryption, host controls, waiting room, passwords and dashboards. Published
Ian Taylor · 23 Apr 2020
Google Searches for UC 'Surging' in the UK
UK Google searches for video conferencing, audio conferencing and UC surged during COVID-19, showing why cloud collaboration matters for remote work. Published
Ian Taylor · 23 Apr 2020
PGi: Essential Security Considerations for Online Meetings
Now that the world has had to move every business conversation to the online space at least temporarily, there are analogous considerations to explore there too, before jumping on the nearest app just because everybody else uses it
Maya Middlemiss · 23 Apr 2020
Snom Makes Remote Management Simpler
The German IP Phone manufacturer’s secure redirection and provisioning service SRAPS is the focal point of activity for Snom ever since the start of the novel Coronavirus pandemic
Ian Taylor · 23 Apr 2020
Jabra's New Evolve2 Headset Range
Why it matters: Jabra’s Evolve2 headsets boost UC productivity with ANC, clearer voice and Teams support. Published on UC Today.
Rebekah Carter · 22 Apr 2020
Slack Webhooks Exposed as Potential Phishing Hooks
According to Alien Labs, Slack phishing attacks are possible using the company's webhooks.
Ian Taylor · 21 Apr 2020
What is Zoombombing?
With over 190 million new users gained over the past three weeks, Zoom's facing some criticism from the tech community as well as end-users.
Ian Taylor · 17 Apr 2020
Collaboration Vendors Report Major User Upticks
Why it matters: COVID-19 is driving huge spikes in Microsoft Teams, Cisco Webex, Avaya Spaces and Slack usage. Published on UC Today.
Ian Taylor · 16 Apr 2020
Soluno says Stay Relevant by Playing with Others
When Soluno runs into new CRM systems, and customers need them, the UCaaS provider says it is agile and quick to provide integrations - which is key in the enterprise comms industry - if you want to be successful in the long run
Ian Taylor · 9 Apr 2020
Is Zoom Video Conferencing Secure?
Since the world came to a virtual standstill due to forced home-quarantine aimed at fighting the spread of the novel Coronavirus nearly three weeks ago…
Ian Taylor · 7 Apr 2020
Secure Collaboration in Times of Crisis with ALE
UC Today's Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business Division, Alcatel-Lucent Enterprise about staying secure when collaborating
Rob Scott · 7 Apr 2020
Slack Extends VoIP Calling with Teams, Zoom
Slack widens Teams, Zoom, Cisco and RingCentral VoIP calling from Slack, helping buyers centralise UC and remote work comms. Published on UC Today.
Ian Taylor · 2 Apr 2020
Slack to add Microsoft Teams Calling Integration
According to Slack's CEO, Stewart Butterfield (pictured, above), the collaboration company is working on a Microsoft Teams calling integration for the…
Ian Taylor · 1 Apr 2020
Mondago Launches 'Go Integrator' Chrome Extension
Mondago's desktop client has long been its flagship software and has several forward-thinking functionalities, including call control
Ian Taylor · 1 Apr 2020
Partners Will Help Businesses Stay Productive
Mitel says partners can protect productivity as COVID-19 drives remote work, with MiTeam Meetings, UCaaS, cloud video conferencing and security. Published on UC
Rob Scott · 30 Mar 2020
Zoom Intros Referral Program for 'Master Agents'
Zoom expands its Global Channel Partner Program with master agents AVANT, Intelisys, Pax8 and Telarus, boosting Zoom Phone and UCaaS reach. Published on UC Toda
Ian Taylor · 27 Mar 2020
Mobile-First Work is the Future of Europe
One of Soluno's unique advantages, is it resides in one of the most progressive nations in the world, Sweden. For the citizens of the Scandinavian country, particularly those in the enterprise sector, it is fairly common that they have two mobile devices
Ian Taylor · 27 Mar 2020
Snom Offers Tips for Secure Remote Work
Snom explains how VPNs, IP phones and A210 WLAN dongles can secure remote work during COVID-19.
Ian Taylor · 27 Mar 2020
The True Impact of Microsoft Teams on Enterprise IT Management
In this session, Rob Scott is joined by Core who share their real-world experiences and uncover the key challenges that are keeping CIO's up at night
Rob Scott · 26 Mar 2020
Slack Delivers its Biggest Redesign to Date
Slack’s biggest redesign improves navigation, sidebar, search and onboarding, helping teams using Cisco Webex Meetings and Freshdesk work faster. Published on U
Ian Taylor · 26 Mar 2020
Microsoft Teams and Cortana Updates for March 2020
Why it matters: Microsoft Teams is getting Cortana productivity features, Surface Earbuds support and Play My Emails, while outages hit heavy traffic. Published
Ian Taylor · 24 Mar 2020
Fuze: Getting Started with Enterprise Cloud Comms
Many organisations should decide whether they will deploy a unified communications solution and applications on-premises or in the cloud. There are a great many reasons to choose cloud, from lower deployment costs to the diversity of features available in a cloud-based platform
Rene Millman · 20 Mar 2020
Microsoft Teams Hits 44 Million Daily Active Users
Microsoft Teams hits 44 million daily active users as COVID-19 drives remote work, with noise suppression, Business Voice and devices.
Ian Taylor · 19 Mar 2020
StarLeaf Huddle Review: Simple Collaboration Hubs
If you’re looking for a way to harness the simplicity and convenience of smaller meeting rooms for your team, then StarLeaf Huddle can help you to accomplish your goals with ease
Rebekah Carter · 18 Mar 2020
Microsoft Teams Lets Down Remote Workers Worldwide
Microsoft's flagship collaboration tool is down for the count. Just as millions logged on for their coronavirus-prompted work-from-home arrangements, the…
Ian Taylor · 16 Mar 2020
Room Utilisation Will be a Major UC Data Trend in 2020
Amanda Etheridge, Senior Product Manager at Lifesize, said that when companies purchase video conferencing or collaboration suites, they want to know how it is being used across the organisation
Rene Millman · 12 Mar 2020
How to Develop a Winning UC Adoption Strategy
Watch and subscribe on YouTube . In this video, Host, Rob Scott, speaks to a panel of UC experts about how to develop a winning UC adoption strategy.
Rob Scott · 10 Mar 2020
Most Popular RingCentral Articles from Last Year
RingCentral’s 2019 partnerships with Ericsson and Avaya shaped cloud communications buyers’ options. Published on UC Today, see the top stories.
Anwesha Roy · 8 Mar 2020
Logitech Delivers New Zone Wired Headset
Why it matters: Logitech is expanding into personal workspace audio with the Zone Wired headset, Microsoft Teams and UC versions, USB-A/C and webcam bundle. Pub
Rebekah Carter · 6 Mar 2020
What's Next for Unified Comms and Collab?
Microsoft Teams, Zoom and Slack show why UCC is growing. Published on UC Today, Kara Korte says proper deployment of video conferencing and UCaaS drives product
Ian Taylor · 6 Mar 2020
Coronavirus is Causing Tech Event Cancellations
Why event shifts matter: Cisco, Google, Facebook and Microsoft are moving tech conferences to virtual formats, highlighting UC and collab tools. Published on UC
Ian Taylor · 5 Mar 2020
Removing the Complexity in Business Communication
Shams Khan, Solutions Consultant at SCB Global, told us “…businesses, in order to take out the complexity of corporate communications, need to take a crawl, walk, and run” approach and cut down on the duplication of platforms
Rene Millman · 5 Mar 2020
WhatsApp Business Adds New Feature and Updates
WhatsApp Business adds Catalogs and dual account support, helping SMBs showcase products and manage chats. Published on UC Today, with UX updates.
Ian Taylor · 5 Mar 2020
Snom Academy - Future Proofed for Resellers
In an interview with Snom, Simon Eckmiller, Knowledge Manager, told me the company's expanded its learning platform Snom Academy
Ian Taylor · 5 Mar 2020
Avaya Spaces Makes its UK Debut
Avaya today announced the launch of Avaya Spaces in the UK. We spoke with Steve Joyner, Managing Director, Avaya U.K. & Ireland about the release
Ian Taylor · 4 Mar 2020
Zoom Expands International Reach of Zoom Phone
Zoom's UCaaS offering, 'Zoom Phone' is now generally available in 11 additional countries in EMEA: Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden, and Switzerland
Ian Taylor · 4 Mar 2020
Slack Launches Visual Development Tool App Home
Slack recently rolled out 'App Home,' a new feature that takes the text-based process of coding, makes it visual as well as accessible to coders.
Ian Taylor · 3 Mar 2020
UCaaS 2020 Round Table: The Evolution of UC as a Service
We reached out to representatives from Mitel, LogMeIn, Cisco, and RingCentral for this latest round table, to answer some of your most pressing questions about the future of UCaaS
Rob Scott · 28 Feb 2020
Socitm and Core Announce Strategic Partnership
Core Technology Systems and Socitm partner to boost Microsoft 365 deployment and public sector digital transformation. Published on UC Today.
Rebekah Carter · 27 Feb 2020
Workplace from Facebook adds Insights Panel
Why it matters: Workplace from Facebook’s new Insights Panel gives admins usage data on employees, groups, posts and connections. Published on UC Today.
Ian Taylor · 26 Feb 2020
Crestron: The Meeting Room Experience
With an 18-year relationship with Microsoft as both a customer and a partner Crestron have plenty of history and insight to draw on to create this reality, but their open UC platform means greater flexibility from the moment the meeting room door opens
Maya Middlemiss · 21 Feb 2020
Microsoft Crushes Revenue & Guidance Expectations
Microsoft beat revenue and guidance expectations on Azure, Office, LinkedIn and Dynamics growth. Published on UC Today, why buyers should care.
Ian Taylor · 21 Feb 2020
Soluno and HFO Telecom Partner for German Expansion
In an interview with UC Today, Richard Smeets, Soluno's Country Manager for Germany and Oliver Schuster HFO Telecom's Head of Cloud, opened up about the new partnership
Ian Taylor · 19 Feb 2020
Logitech and Crestron Join Forces on Collaboration
Crestron and Logitech have partnered on room control, video conferencing and meeting management, pairing Flex with Rally for Microsoft Teams and Zoom Rooms. Pub
Rebekah Carter · 17 Feb 2020
Pexip Brings AI-Powered Auto Framing to Meetings
Pexip, a company committed to simplifying video conferencing tools for the sake of empowered teams, recently announced adaptive composition.
Rebekah Carter · 17 Feb 2020
Analyst says Twilio Should be a UCaaS Vendor
On February 5, 2020, Twilio reported fourth-quarter earnings for 2019. Despite surpassing analysts' expectations the CPaaS provider's stocks still fell…
Ian Taylor · 14 Feb 2020
Rounding Up ISE: Bringing AV into the UC World
As an official sponsor of the event, UC Today was keen to get involved with yet another fantastic year, featuring hundreds of exhibitors, attendees, and excited system integrators. Here’s what I experienced at ISE 2020
Rob Scott · 14 Feb 2020
VoIPstudio on the Increased Popularity of UCaaS
Rob Seymour, Marketing Director, VoIPstudio, told me, VoIP is experiencing an evolution of sorts, and customers crave more features that help them stay competitive
Ian Taylor · 14 Feb 2020
Poly Lens: Focus on Cloud-based Insights and Endpoint Management
Available now as a fully supported preview, the seamless management and updating tools embedded in Poly Lens enable insight and control, not just for IT departments, but for all managers who value oversight into resource deployment
Maya Middlemiss · 13 Feb 2020
Soluno and T-Mobile Netherlands Join to Enhance FMC
Soluno's strength lies in its mobile-first method, which now makes it straightforward for T-mobile customers to activate new lines, as well as manage features like call routing, queuing, and billing
Ian Taylor · 13 Feb 2020
New Twilio Report Highlights Customer Engagement
Why it matters: Twilio’s State of Customer Engagement report shows customers want real conversations, with email, SMS and opt-out choices. Published on UC Today
Ian Taylor · 11 Feb 2020
New Ways to Work: The World is Ready
Organisations are increasingly making the shift in mindset to embracing cloud-based collaboration, and the education they need now is in how to implement it
Maya Middlemiss · 11 Feb 2020
UC Today’s Avaya ENGAGE 2020 News Roundup
'Transformation' seemed to be the theme of this year’s Avaya ENGAGE, and that was established on day one when Avaya CEO, Jim Chirico, took to the stage at the UC giant's keynote address in Arizona
Ian Taylor · 5 Feb 2020
Metaswitch Discusses Successful Growth in the UC Space
We caught up with the Metaswitch team and Chris Carabello, Senior Director, Product Marketing, to learn more about how Metaswitch has evolved over the years, and what the company is striving to accomplish toda
Rob Scott · 4 Feb 2020