User Experience
Avaya ENGAGE Offers Cloud Office UCaaS Preview
Without further ado, here's everything we learned about Avaya Cloud Office powered by RingCentral which will be made generally available in the spring of 2020.
Ian Taylor · 3 Feb 2020
Cisco Live! Barcelona News Round Up
Cisco Live Barcelona spotlights Webex AI, Contact Center Enterprise, Google Contact Center AI, Room USB and security.
Ian Taylor · 31 Jan 2020
Avaya Goes Full-Throttle with Cloud Office UCaaS
Moshe Beauford spoke with Avaya International’s Spokesperson for Cloud & Midmarket, Khalid Khan, in an exclusive UC Today interview
Ian Taylor · 31 Jan 2020
Synergy: Solid CPaaS Outlook 40 Percent YOY Growth
CPaaS growth hit 40% YoY, led by Twilio, Vonage and MessageBird. Published on UC Today, see why APIs and cloud messaging matter to buyers.
Ian Taylor · 31 Jan 2020
Facebook Workplace Expansion
Most media attention focused on the expansion of resources to tackle harmful content, when Facebook recently announced the creation of 1,000 new jobs in the UK
Maya Middlemiss · 30 Jan 2020
Exploring CPaaS APIs with RingCentral
Why CPaaS governance and security matter for CX: RingCentral’s David Lee on APIs, Twilio, Brightlink and MessageBird, published on UC Today.
Ian Taylor · 30 Jan 2020
Cisco Live! Europe 2020 is On
Cisco Live Europe brings Webex Assistant Spanish, transcription, searchable meeting transcripts and Room USB, helping buyers weigh Cisco against Zoom and Micros
Ian Taylor · 28 Jan 2020
Cisco Patches Two High-Risk IOS Software Threats
Cisco this week, reported it spent time patching two high-risk security flaws which appeared in the user interface of Cisco IOS and Cisco IOS XE Software releases earlier than 2019.09.19.1956m. This is, according to an advisory put out by the company
Ian Taylor · 24 Jan 2020
Why is Twilio Dominating the CPaaS Industry?
Why Twilio leads CPaaS: early market entry, strong developer experience and APIs, plus contact centres, 2FA, bots and omnichannel. Published on UC Today.
Ian Taylor · 20 Jan 2020
What Does CPaaS Maturity Look Like?
CPaaS maturity could unlock voice, video and messaging APIs for custom apps, remote work and contact centres. Published on UC Today.
Ian Taylor · 17 Jan 2020
Vonage: Why are Comms APIs so Popular?
Why comms APIs matter: Vonage’s Omar Javaid explains how enterprises use chat, voice, SMS and social messaging to improve customer engagement. Published on UC T
Ian Taylor · 14 Jan 2020
Yeastar: How Much Value Does your UC Stack Offer?
Why UC stacks must now blend voice, video and messaging: Published on UC Today, Yeastar backs SME PBX systems for resellers.
Rob Scott · 13 Jan 2020
Snom Finds 40 Percent of UK Companies Prefer VoIP
Leading enterprise VoIP phone manufacturer Snom surveyed 2,046 employees, managers, and directors across France, Germany, Italy, Spain, and the UK. Almost 2,000 of those surveyed, said they have a fixed-line desk phone
Ian Taylor · 10 Jan 2020
2600Hz: Optimising Your Cloud Experience
Of all the changing trends and technologies in communications, one major initiative continues to gain momentum: The transition from on-prem service offerings to cloud - we discuss with 2600Hz
Rene Millman · 10 Jan 2020
Twilio: AI and Automation Will Dominate 2020
In a recent interview with UC Today, Twilio shared further insight into AI's future in contact centers, and how valuable it will become to enterprises of all sizes moving forward. He also said automation will prove indispensable in 2020
Ian Taylor · 7 Jan 2020
CounterPath Introduces Bria Solo
Pioneering communications and collaboration company, Counterpath Corporation, recently announced the arrival of the new Bria Solo experience.
Rebekah Carter · 20 Dec 2019
Local Channel Support is Key to IP Migration
In an exclusive interview with UC Today, Snom CEO, Gernot Sagl, explains his views on how to reach local channels. His take - by speaking to them in the language and terms they use
Ian Taylor · 18 Dec 2019
VoIPstudio Now Has Over 100,000 End Users
With powerful integrations with popular work automation platform Zapier, world-leader in CRM technology, Zoho, updated wallboard technology, and a new analytics offering, VoIPstudio seems hyper-focused on catapulting its brand into a growing global market
Ian Taylor · 17 Dec 2019
Enterprise Collaboration Outlook to 2024
The enterprise collaboration market has transformed a lot this year. It is slated for further transformation in the coming years as well. A recent report by Research and Markets shed some light on what we should expect from the market by the year 2024
Ian Taylor · 10 Dec 2019
Node4: The Future of Collaboration is Calling
Why 2020 matters for UC buyers: Node4 sees video, AI, mobility and easier API integration reshaping Cisco Webex, SIP and cloud collaboration. Published on UC To
Guest Blogger · 9 Dec 2019
Centile + Swyx = Reseller Gold
Ever since Centile teamed up with Swyx and Enreach, the group's been on a quest of sorts. A crusade to become the European UCaaS market leader
Ian Taylor · 6 Dec 2019
CPaaS is Where the Magic Happens says ALE
One of the leading providers of CPaaS solutions, ALE (Alcatel-Lucent Enterprise), believes that CPaaS is the future of more flexible and innovative environments for customer satisfaction and user experience
Rob Scott · 5 Dec 2019
Mitel & AWS Team Up for Next-Gen Collaboration
Mitel recently announced they are Amazon's first customer to use its Chime software development kit. The kit enables developers to add real-time comms to several applications
Ian Taylor · 2 Dec 2019
Slack says 'OK, Boomer' to Microsoft
Making fun of Microsoft's senior status in the collaboration field, Slack called Microsoft out on its ads in a recent Tweet, where they used a term rising in popularity amongst Millennials, "Ok, Boomer"
Ian Taylor · 29 Nov 2019
Top 10 UC Takeaways from 2019
We teamed up with leading UC and collaboration provider PGi, to create this top 10 list of the biggest UC Takeaways from 2019 so that you can prepare adequately for the rise of new trends in 2020
Rob Scott · 29 Nov 2019
UC Trends 2020: IP Phone and Headset Strategies
To help give you an insight into where the endpoint environment is heading in 2020, we spoke to some of the market leaders from the industry, including AudioCodes, Cisco, Poly, Snom and Yealink. Here’s what our experts had to say
Rob Scott · 29 Nov 2019
Cisco Shares 2020 Collaboration Predictions
Aruna Ravichandran is CMO of Collaboration Business at Cisco. She's all-too-familiar with collaboration trends, and recently shared some of her 2020 predictions with UC Today
Ian Taylor · 27 Nov 2019
Cisco & Zoom - It’s Not All Rainbows & Sunshine in Collab
In a blog post titled, "Our focus on security in an open collaboration world," Sri Srinivasan, SVP/GM, Team Collaboration Group, Cisco called out another Zoom vulnerability
Ian Taylor · 26 Nov 2019
VoIPstudio to Strengthen Offering with Analytics
VoIPstudio is all about customer feedback. They’ve proven that over and over this year, launching integration after integration with key cloud-based systems
Ian Taylor · 22 Nov 2019
Soluno: Digital Transformation Means Future-Proof
Soluno doesn’t stop at offering simple activation, the ability to manage calls, and billing all for a fixed price - they take it a step further
Ian Taylor · 22 Nov 2019
Which Room Kit System is Right for You?
With an estimated 50 million huddle rooms to equip globally, today's businesses don't have the time to find all the monitors, cameras, speakerphones, and…
Rebekah Carter · 21 Nov 2019
NTT First to Deliver Cloud Connected Webex Calling
NTT is first in EMEA to offer Cisco Webex Calling via cloud-connected PSTN, cutting on-prem costs and widening cloud calling.
Rebekah Carter · 20 Nov 2019
New BlueJeans Agreement Equals 5G Mobile Conferencing
Samsung, Verizon, and Blue Jeans teamed up to create a new video business application for teams and enterprise users.
Ian Taylor · 15 Nov 2019
Moving Enterprise Collab To Microsoft Teams
With the potential of a recession in the U.S., IT leaders are starting to worry about their budgets. This is, according to Hunter Willis, Product Marketing Manager at AvePoint
Ian Taylor · 14 Nov 2019
AWS Reports Weak Q3, Stocks Take Dive
AWS Q3 growth slowed to 35% and stock fell 9%. Amazon ChatOps, Chime and Slack matter for cloud and developer productivity.
Ian Taylor · 14 Nov 2019
Slack Introduces New and Improved App Toolkit
Slack recently announced that 12 million people are now using the app on a daily basis.
Rebekah Carter · 12 Nov 2019
Formation Tech on the Avaya-RingCentral Alliance
In four years, Formation Tech has racked up some impressive accolades. They have also seen explosive growth and achieved Avaya 'Diamond Cloud Integrator' status
Ian Taylor · 12 Nov 2019
The Channel’s Role in SD-WAN Implementation
SD-WAN is one of the fastest-growing segments within the network infrastructure market.
Guest Blogger · 7 Nov 2019
Twilio 'Math Error' Prompts Stock Decline
Twilio’s earnings math error hit shares, but the CPaaS leader says CX growth, Flex and revenue momentum remain intact. Published on UC Today.
Ian Taylor · 7 Nov 2019
MS Ignite: Microsoft Announces Teams-Cisco Webex Collaboration
Microsoft Teams will interoperate with Cisco Webex video devices, bridging collaboration gaps and improving remote work for enterprise bu
Ian Taylor · 5 Nov 2019
RingCentral to Headline UC Summit 2020
As the leading Unified Communications, Collaboration, and Customer Experience tech publication online, the whole team at UC Today is delighted to announce…
Rob Scott · 1 Nov 2019
What is the Digital Workplace? Going Digital 101
The future of work, according to today's market leaders, is defined by flexibility and scalability. The companies that succeed are the ones that can empower their employees to work anywhere, from any device, with the right selection of immersive tools
Rob Scott · 1 Nov 2019
Kakapo Systems Launch SMS Integration
Available through Kakapo Systems' desktop suite, the new SMS integration lets enterprise end users send/receive SMS messages from the Unity console. The Unity SMS connector is only available in the United States
Ian Taylor · 1 Nov 2019
SkySwitch Transforming SIP Trunk Sales & Adds Virtual Concierge
Why it matters: SkySwitch has upgraded channel-only UCaaS and CCaaS with Advanced SIP Trunking and a Virtual Concierge. Published on UC Today.
Patrick Watson · 30 Oct 2019
VoIPstudio Poised to Launch Zapier Integration
Through Zapier, VoIPstudio will provide advanced telephony features like call recording, conference calling, and IVR. The most priceless of them all is something I haven't mentioned yet - the ability to manage calls using the systems SMBs rely on
Ian Taylor · 30 Oct 2019
UC Trends 2020 - Industry Analysis from Zoom CEO Eric Yuan
An exclusive interview as part of our Silicon Valley tour for the UC Trends 2020 series with CEO of Zoom Video Communications, Eric Yuan
Patrick Watson · 30 Oct 2019
Inside Centile's Any³ Architecture
Any service, over any network, on any terminal. This is how Centile addresses the needs of mobile operators and enterprises who want to deliver advanced enterprise-grade communications
Ian Taylor · 25 Oct 2019
Soluno: Mobile First is Key to Cloud PBX Success
With a particular focus on enterprise telephony, Soluno's solutions offer flexibility, cost-savings, and integrations that make call handling more manageable
Ian Taylor · 24 Oct 2019
Keeping Your Collaboration Secure
Cequence Security is a US-based security startup that pays extra attention to the security of applications, researchers there designed and automated a bot…
Ian Taylor · 24 Oct 2019
Why IS Device Management Important?
Device management helps IT spot meeting room and BYOD issues early, push security updates, and protect enterprise devices with MDM. Published on UC Today.
Ian Taylor · 15 Oct 2019
Zoho Brings Context to Business Communications
Zoho One’s PhoneBridge adds contextual telephony and 50+ vendor integrations, helping contact centres with CRM and cloud UC.
Ian Taylor · 14 Oct 2019
Cisco UC-One SaaS Now Supported by Webex Teams
Cisco UC-One SaaS now uses Webex Teams messaging, team spaces and branding tools, giving service providers new UC and collaboration value. Published on UC Today
Rebekah Carter · 11 Oct 2019
Verizon Delivers Supercharged Collaboration for Global Enterprises
Verizon has upgraded Virtual Communications Express with SD-WAN and Cisco Webex Calling, helping global enterprises cut costs and improve UC&C. Published on UC
Rebekah Carter · 9 Oct 2019
AudioCodes Introduces Room Experience Suite
We recently visited one of Israel’s hubs of innovation, AudioCodes HQ, just outside of Tel Aviv to sit down with Nimrode Borovsky
Ian Taylor · 9 Oct 2019
Workplace by Facebook Soars to 3 Million Paid Users
Workplace by Facebook has managed to earn a community of over 3 million paid users in only 3 years since its launch. This means that the collaborative tool has gained more than a million users over the last 8 months
Rob Scott · 8 Oct 2019
Snom Boosts M-Series DECT Range
Along with adding a multi-cell base station to its already successful M Series, Snom's M70, M80, and M90 all share a sleek design
Ian Taylor · 8 Oct 2019
New Smart Meetings by BlueJeans
BlueJeans Smart Meetings uses transcription, highlights and notes to cut meeting waste and improve workplace productivity.
Ian Taylor · 7 Oct 2019
8x8 X Series Review: Answering Your Unique Comms Needs
No matter the size of your business, there is a version of 8x8 Series that’s perfect for you
Anwesha Roy · 6 Oct 2019
Soluno Integrates Cloud PBX with Microsoft Teams
Soluno adds Cloud PBX to Microsoft Teams, boosting telephony, skill-based routing and UCaaS for Nordic buyers.
Ian Taylor · 4 Oct 2019
LogMeIn Overhauls GoToMeeting Platform
LogMeIn has launched a revamped version of its GoToMeeting platform, offering an enhanced video-first meeting experience for users, as well as improved management and security features for IT administrators
Rene Millman · 3 Oct 2019