User Experience
UCaaS Starts with UX
Why UCaaS adoption depends on UX: Published on UC Today with PGi, this webinar covers user experience, user interface and emerging tech.
Patrick Watson · 2 Oct 2019
Introducing UC Trends 2020 - Silicon Valley Tour
UC Trends 2020 spotlights Twilio, Zoom, Microsoft and more from Silicon Valley, helping UC and CX buyers track 2020 collaboration, CPaaS and CX shifts. Publishe
Rob Scott · 1 Oct 2019
Three Bright Ideas in Microsoft Teams
Back in July, we reported Microsoft Teams had 13 million active daily business users .
Ian Taylor · 24 Sept 2019
An Enterprise Guide to UC Management – Part 2
In part 1 of this blog post , I introduced the concept of UC management. In this post, we dive into more detail about the value that a UC management can…
Guest Blogger · 19 Sept 2019
Fuze and Slack Collaborate
Slack and Fuze have linked video meetings, screen sharing and calendar tools, helping remote teams work better. Published on UC Today.
Rebekah Carter · 17 Sept 2019
GoTo Research: Increasingly Connected and Convergent UCC
Recent findings from leading tech research firm Ovum Research conducted on behalf of GoTo, found that their sample of 2100 IT buyers and leaders…
Maya Middlemiss · 9 Sept 2019
Oblong Designs Cisco-First UI for Mezzanine
Oblong’s Cisco-first Mezzanine UI brings multi-share to Cisco Meeting Room, with up to 10 live streams and the Cisco Global Price List.
Rebekah Carter · 5 Sept 2019
VoIPstudio Launches Spanish and German Support
"There is very little local language support offered amongst providers, and we noticed a gap in the market for those who don't have English as a second language"
Ian Taylor · 4 Sept 2019
Perfect Partnerships for Optimal UC Provision
The latest executive briefing from Frost and Sullivan, Shifting Market Dynamics Require The Right Service Provider Partner , takes a timely look at the…
Maya Middlemiss · 4 Sept 2019
Introducing UC Summit 2020
UC Today are pleased to announce their debut virtual expo and conference. Set to be the most accessible unified communications event in the world. Join us at UC Summit 2020, register today
Rob Scott · 3 Sept 2019
Cisco Delivers Webex Teams Design Update
Cisco updates Webex Teams with a new UI, light theme and co-branding options, giving buyers a more consistent meeting, messaging and calling experience. Publish
Rebekah Carter · 29 Aug 2019
The Latest Updates to Microsoft Teams
Microsoft Teams Rooms adds AI content cameras, UI updates and new certified kit from Logitech, Crestron, Yealink, Jabra and Sennheiser.
Rebekah Carter · 29 Aug 2019
TeleSign Expands Services with RCS Messaging
Since 2005, TeleSign has been at the forefront of innovation in the CPaaS arena.
Ian Taylor · 28 Aug 2019
Star2Star Makes UCaaS Solution Citrix Ready
Leading provider of communication solutions for businesses around the world, Star2Star, recently announced an exciting new update to its UCaaS solution.
Rebekah Carter · 28 Aug 2019
ClearOne Enhances Cloud Collaboration Platform
ClearOne upgrades COLLABORATE Space with multi-screen classroom support, stronger security and 100-user meetings, helping education buyers. Published on UC Toda
Rebekah Carter · 23 Aug 2019
MessageBird Enhances Two-Way-Business Texting
MessageBird’s Programmable Conversations unifies WhatsApp, WeChat, Facebook Messenger and SMS, helping contact centres cut CX friction. Published on UC Today.
Ian Taylor · 23 Aug 2019
It's a Wrap: Our Roundup of Twilio SIGNAL
Last week, we attended Twilio's customer and developer conference SIGNAL in San Fransisco - this is our roundup of what happened
Ian Taylor · 16 Aug 2019
Lifesize Delivers Enhanced Cloud Features
Lifesize adds cloud, mobile and desktop features, Outlook, Office 365 and G Suite integrations, plus Admin Console controls.
Rebekah Carter · 16 Aug 2019
Mersive Solstice v4.0 and Gen3 Pod Review
In a world where collaboration is mandatory to running a successful business, the Mersive Solstice 4.0 software and Gen3 Pod provide everything that today's teams need to work effectively together
Rebekah Carter · 16 Aug 2019
Twilio to Bring Transparency to Business Calls
At this year's SIGNAL, Twilio launched 'Twilio Verify' to provide customers with verified information about who is calling and why
Ian Taylor · 15 Aug 2019
Phone Masking: Q&A with a 2600Hz Architectural Engineer
His official title is Architectural Engineer at 2600Hz , and given his background, James Aimonetti lives up to that title.
Ian Taylor · 7 Aug 2019
Twilio Launches AI-Centric APIs to Enhance CX
Twilio flexed its AI muscles early at this year's SIGNAL conference in San Fransisco, showing how it intended to further differentiate its offering on day one
Ian Taylor · 6 Aug 2019
Sennheiser Finds 29 Percent of Workers Use Audio to Focus
Sennheiser finds 29% of workers use headsets to focus, underlining demand for MB 360 UC Bluetooth headset and ANC.
Rebekah Carter · 2 Aug 2019
Yeastar Partner Vocaltel on Cloud PBX Success
Vocaltel says Yeastar Cloud PBX and Xcelerate help UK partners move small business customers faster with flexible UC tools.
Ian Taylor · 1 Aug 2019
Pexip: Free Cloud Video Interop for Microsoft Teams
Pexip, a company committed to simplifying complex video conferencing environments, recently announced that it will be offering Cloud Video Interop…
Rebekah Carter · 31 Jul 2019
West Gains Upper Hand in International Telecoms
With their recent expansion of international coverage, West brings the use of Cloud-based local and toll-free numbers to more than 160 countries.
Ian Taylor · 31 Jul 2019
UCaaS Differentiation Means Giving Resellers Control
Centile aim to turn resellers into service providers, and in doing so, their UCaaS offering is simple to differentiate, especially amongst a sea of solutions that for the most part appear the same
Ian Taylor · 30 Jul 2019
Wrike Review: A Cloud-Based Solution to Better Work Management
Finding the right collaboration tool for your team isn't easy. Here, we'll examine the features and benefits of Wrike, a cloud-based app for better workflow, to help you make an informed decision
Rebekah Carter · 24 Jul 2019
Does BYOD Pose Security Risks When Sharing Files?
BYOD raises file-sharing and API security risks as UC Today reports NetMotion on video conferencing, collaboration tools, firewalls and Wi-Fi.
Ian Taylor · 23 Jul 2019
Slack Announces Enhanced Desktop Experience & Responds to Outages
Slack rebuilt its desktop app to launch 33% faster and use up to 50% less memory, after outages raised reliability concerns for buyers. Published on UC Today.
Patrick Watson · 23 Jul 2019
Collaboration Platforms at Risk of Security Flaws
Recently, there have been a number of reports about communications platforms having significant security vulnerabilities associated with storage or access to user data
Rene Millman · 18 Jul 2019
Out Loud: How to Leverage the Power of Emerging Technologies
Why UCC buyers should care: LogMeIn’s GoTo uses AI and machine learning to cut noise, reduce distractions and unify meet, call, chat. Published on UC Today.
Patrick Watson · 17 Jul 2019
Templafy: Document Collaboration Made Simple
After Slack announced it reached 10 million daily users , many questioned the longevity of email as the grandfather of workplace communication.
Ian Taylor · 16 Jul 2019
LogMeIn Introduces Grasshopper Connect
LogMeIn’s Grasshopper Connect gives small businesses a unified inbox for calls, texts, emails and voicemails, with no hardware.
Rebekah Carter · 16 Jul 2019
Teams: The Future of UC?
Why Teams matters: it unifies UC&C, collaboration, CRM, contact centre, APIs, AI and video conferencing in one hub. Published on UC Today.
Rebekah Carter · 12 Jul 2019
Moving into The Future with Mitel
To drive the best results for all of its customers, Mitel relies on an incredible partner network
Rob Scott · 12 Jul 2019
Bringing More Power to Provisioning with Swoop
The creators of the ForgeServe multi-tier IP provisioning and service management platform, Swoop Datacom has changed the way their users think about provisioning
Rob Scott · 11 Jul 2019
Who's Top in Team Collaboration? (& Who's Tailing)
However, as the demand for Teams tools continues to ramp up, the number of competing vendors on the market is increasing. How do you decide which software you should be investing in?
Rebekah Carter · 10 Jul 2019
Cisco Webex Teams vs. Google Hangouts
Cisco Webex Teams vs Google Hangouts helps buyers weigh collaboration, video conferencing, chat, G Suite, SharePoint and OneDrive.
Rebekah Carter · 9 Jul 2019
GoToMeeting vs GoToWebinar
Companies of all sizes are on a quest to find the best communication strategies in the modern business environment.
Rebekah Carter · 8 Jul 2019
Poly’s Polycom Studio Review: Built for Big Ideas
Affordable and easy to use, Polycom Studio just makes modern conferencing work. Let's learn a little more about it
Rebekah Carter · 8 Jul 2019
Microsoft Teams vs. RingCentral Glip
As the modern workplace continues to evolve, driven by globalisation and remote working, companies everywhere are searching for the right collaboration…
Rebekah Carter · 5 Jul 2019
Cisco Webex Teams vs. Slack
Cisco Webex Teams vs Slack shows why buyers should compare cloud collaboration, Webex hardware, integrations and Enterprise Grid.
Rebekah Carter · 4 Jul 2019
GoToMeeting vs. Cisco Webex
We're living in a world where it's becoming increasingly common for people to work remotely or operate outside of the office. This means that if companies want to remain as productive as possible, they need a way to keep their teams connected
Rebekah Carter · 3 Jul 2019
VoIPstudio to Add Screen and File Sharing
It's clearto VoIPstudio after condicting a survey, that their customers craved features like screen/file sharing, so they began working on enhancing their collaboration suite that already included real-time IM, Chat, and presence indicators
Ian Taylor · 3 Jul 2019
GoToMeeting vs. Zoom - Two Great Providers, One Decision
Today, your technology stack needs to be more than just affordable and efficient. The solutions that you invest in also need to support the rising demand for exceptional experiences, in the workplace, with customers, and more
Rebekah Carter · 2 Jul 2019
Microsoft Teams vs. Google Hangouts
In the age of team collaboration, there are few things more important than having the right tool to keep your employees connected
Rebekah Carter · 1 Jul 2019
Nextiva vs RingCentral - Which Cloud Communications Provider has it all?
In the new age of UC, there's more to think about than just call quality. You need to ensure that you have an end-to-end solution that provides your employees, business, and customers with the experiences that they need
Rebekah Carter · 28 Jun 2019
There's No U in Teams
Gradually, we've moved away from an environment filled with individual desk phones and devices in closed-off cubicles. Now, we're discovering that teams can get more done and accomplish more when they're connected in a truly unified and cohesive environment
Rebekah Carter · 28 Jun 2019
Vonage & Callsign Bring the Fight to Fraudsters
In the ongoing arms race between online security and the criminals who seek to compromise it, the user experience has occasionally seemed like collateral…
Maya Middlemiss · 28 Jun 2019
Microsoft Teams vs. Workplace by Facebook - The Collab Quandary
As we enter the age of UC 3.0, it's time to examine each of the leading options in the marketplace in closer details. Here's your guide to Microsoft Teams and Workplace by Facebook
Rebekah Carter · 28 Jun 2019
Zoom vs. Amazon Chime - Who does Cloud Video Conferencing Best?
Finding the right UC solution for your workforce in today's agile environment means choosing something that can help you to support everything from business growth to customer experience
Rebekah Carter · 27 Jun 2019
Fuze Proves Peak Productivity is Powered by Tech
World-leading cloud communications and collaboration software platform, Fuze, recently published the results of their latest study into workplace…
Rebekah Carter · 27 Jun 2019
Don't Get your Huddle in a Muddle
Poly says huddle rooms need simple, interoperable video and audio for Microsoft Teams, Zoom and BlueJeans in flexible workplaces.
Rob Scott · 27 Jun 2019
Slack 'Alternative' Mattermost Raises $50M
Mattermost’s $50m Series B from Y Combinator, Battery Ventures and Redpoint speeds open source, security and Slack alternative features for enterprises.
Ian Taylor · 26 Jun 2019
Slack's Explosive IPO & the Value of UX
Following Zoom's incredibly successful entry into the public trading market, Slack - the world's best-known collaboration tool, has now completed its own IPO
Rebekah Carter · 24 Jun 2019
Zoom Video and Sennheiser Join Forces
Zoom and Sennheiser unite on video conferencing, headsets and speakerphones, improving HD audio, call control and Zoom Meetings for workplace buyers.
Rebekah Carter · 24 Jun 2019
Slack Teases New Tools for Work Productivity
Recently, Slack announced a range of new updates to the user experience, intended to give people more control over their productivity experience
Rebekah Carter · 21 Jun 2019
Unity Agent, One Step Closer to Truly Unified Comms
HTML5 improves upon rich media, video/audio tags, and offline web caching - all elements that contribute to a great CX.
Ian Taylor · 21 Jun 2019
Poly G7500 Provides All-in-One Conferencing Solution
Poly G7500 brings 4K video, audio and content collaboration into one device. Published on UC Today, it supports Zoom, Teams and GoToMeeting.
Rebekah Carter · 21 Jun 2019