UC&C24 Apr 2020 · 3 min read

Go Communicator and Metaswitch Make Softphones Smarter

In an interview with UC Today, Mondago's North American Director of Sales, Chris Bloom, tells us more about Go Communicator for metaswitch and its tie into Max UC by Metaswitch

Ian Taylor

Remote work is probably the hottest topic right now, both for the advantages and disadvantages it offers. So naturally, there is a demand for a technological component in society that makes the lives of remote workers a lot simpler. Go Communicator for Metaswitch, developed in conjunction with Metaswitch, is one such solution, and the company has just released a new version. I caught up with the company that produced the software and learned more about the latest capabilities of the unified communications tool.

In an interview with UC Today, Mondago's North American Director of Sales, Chris Bloom, told me more about Go Communicator for Metaswitch and its tie-in to MaX UC by Metaswitch. Go Communicator for Metaswitch gained several new capabilities recently. In the new version, when you log into MaX UC, it now goes into companion mode, meaning the client determines which device you're using as your primary device, such as a softphone or handset.

One of the differences in the latest version is that it ties the company's more than 200 CRM integrations into the MaX UC client, including Salesforce and Microsoft Dynamics 365. It also allows users to access advanced click-to-dial functionality from a variety of browser types, along with caller ID preview capabilities.

Chris Bloom

Now, more than six weeks ago, there is a greater need for softphones. Scaling up to the numbers we're experiencing presently would have been previously more challenging to achieve. Today, that process is a lot simpler, and it creates a more seamless experience for the end user, Bloom added.

He continued, telling me it should be easy to power on a client and a softphone and have the two connect with no effort. This simplifies the experience for everyone, including partners, which Bloom said is one of the many selling points of the intelligent CTI client.

The company stumbled upon something great back in 2018 when it paired with Metaswitch. Mondago handles the CRM integration side of things, and Metaswitch takes care of the advanced telephony side of the partnership, creating a combination of technology that is valuable for every business.

Bloom shared plenty of thoughts about the timing of the release but did not believe it was a coincidence, telling me:

It was a neat feature six weeks ago, and now it is necessary.

He also said partners had been asking about the feature for the past year, hoping it would come. Once it was available, he told me, they deployed the software for testing and began to quickly roll it out for customers.

Many businesses will benefit from this update, which creates such a seamless experience. The number of seats on the Metaswitch platform continues to grow each day, and the need for CRM integration continues to grow rapidly, too. In response to COVID-19, Mondago is offering its softphone free for thirty days, and the download is available on its website.