The Future of UC Onboarding Is Self-Service
Learn why self-service UC onboarding matters: NUWAVE Communications, Launchpad, white-label cloud communications, faster activation.
Marcus Law · 10 Aug 2026
Who Are Gartner's 2026 UCaaS Magic Quadrant Leaders, and Who Just Got Cut?
Cisco, Microsoft, RingCentral and Zoom retain Leader status in Gartner's 2026 UCaaS Magic Quadrant, as the vendor field narrows to nine
Marcus Law · 4 Aug 2026
UC Onboarding Is Still Too Slow, and Partners Are Paying the Price
Slow UC onboarding is hitting partners’ margins and CX. NUWAVE, Teams Phone and cloud calling need automation.
Marcus Law · 3 Aug 2026
Sinch Q2 Earnings: API Momentum Builds As Verification Churn Weighs On Europe
Sinch reported stronger Q2 API growth in the Americas, but verification product churn in Europe and issues in India limited growth.
Christopher Carey · 23 Jul 2026
8x8 Launches Small Business Plan to Help Partners Win More Through SMB Flexibility
8x8’s new consumption-based offering removes fixed commitments for smaller businesses while giving resellers a more flexible way to win and support SMB customers
Kristian McCann · 21 Jul 2026
Zoom Warns of Critical Windows Vulnerability: What Enterprises Need to Know
Zoom has released urgent security updates after uncovering a critical Windows vulnerability that could enable account takeover
Kristian McCann · 16 Jul 2026
Big UC Update: Gamma's Managing Director Will Morey on AI, the Channel and Why Simplicity Wins
Will Morey on Gamma’s channel-first AI, data sovereignty, PSTN switch-off and UC for SMEs.
Christopher Carey · 15 Jul 2026
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
The Webex by Cisco Compliance Blueprint
Early compliance sign-off keeps Webex deployments moving and unlocks ROI. Published on UC Today, Theta Lake and Cisco cover retention, supervision and AI.
Marcus Law · 24 Jun 2026
InfoComm 2026: Why St. Thomas Chose Panasonic for Its New Arena
St. Thomas chose Panasonic Projector & Display Americas for a new arena, showing why pro AV supports sport, campus events and 24/7 use.
Marcus Law · 24 Jun 2026
InfoComm 2026: Microsoft's Keynote, AI, and the Rise of UC
InfoComm 2026 shows Microsoft Teams, Copilot, Logitech, Zoom and Webex driving UC, AI and interoperability in meeting rooms.
Marcus Law · 19 Jun 2026
AO Offshores Bulk of Customer Service Jobs to South Africa in Savings Drive
AO World is moving up to 200 customer service roles to South Africa as it targets £4m in annual savings despite reporting a sharp rise in profits
Kristian McCann · 19 Jun 2026
The IT Leader's Checklist for Upgrading to Native UC Mobility (Without Expanding Your Risk Profile)
For organizations with both desk and deskless workers, native UC mobility has moved from a future roadmap item to an active deployment priority.
Kristian McCann · 17 Jun 2026
Microsoft Teams Is Getting a Dedicated Meeting Recap App This Month. Here's What IT Teams Need to Do Before It Arrives.
Teams gets a dedicated Meeting Recap app this month alongside Video Recap and AI recap without transcript. Here's what IT teams need to review before it rolls out.
Marcus Law · 15 Jun 2026
Beyond the App: How eSIM and Network-Level Spam Blocking Are Redefining Secure Communications
Why it matters: CallTower’s eSIM for Microsoft Teams Mobile and Webex Go adds network-level spam blocking and secure native dialling, published on UC Today.
Kristian McCann · 10 Jun 2026
Salesforce Summer '26: Slack Is Now the Default for Every New Customer. Here's What That Changes.
Salesforce Summer '26 makes Slack the default for all new Enterprise and Unlimited orgs. Here's what that means for IT buyers already running Teams or Zoom.
Marcus Law · 10 Jun 2026
Conflict and the Cloud: Why Geopolitics Is Forcing a Communications Resilience Rethink
As geopolitical instability begins to impact physical cloud infrastructure, enterprises are being forced to rethink long-held assumptions about business continuity, resilience, and the risks of relying too heavily on centralized hyperscale platforms for critical communications services
Kristian McCann · 9 Jun 2026
Frontline-First Communications: Connecting the Workforce Where It Matters Most
Frontline-first voice communications now matter for safer, faster work. Published on UC Today, Mitel CTO Luiz Domingos covers AI, hybrid and edge.
Christopher Carey · 28 May 2026
Salesforce Q1 Earnings: Revenues Surge but Stocks Slide
Salesforce topped Wall Street expectations and continued pushing its AI growth story, but weaker forward guidance and mounting SaaS-sector concerns still sent shares lower after earnings
Kristian McCann · 28 May 2026
Strong 8x8 Earnings Point to Market Demand for AI-Powered Customer Experience
8x8’s latest earnings point to rapid growth in AI-driven customer experience as enterprises scale self-service, voice AI, and messaging automation
Kristian McCann · 20 May 2026
Mastering Zoom Compliance Through Certified Integration
For regulated organisations, a compliance programme is only as strong as its weakest point.
Marcus Law · 7 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
Microsoft Earnings: AI Business Hits $37Bn Run Rate as Copilot Passes 20 Million Seats
Microsoft's Q3 2026 earnings beat expectations with $82.9B revenue and a $37B AI run rate. Here's our analysis.
Kieran Devlin · 30 Apr 2026
Microsoft Faces Fresh UK Antitrust Challenge From Slack Over Teams Bundling
Slack has sued Microsoft over Teams bundling in London's High Court. Here's what enterprise buyers need to know about the antitrust case.
Kieran Devlin · 29 Apr 2026
Zoom Phone Mobile Launches in UK, Empowering Business Communications With AI-First Calling
Zoom Phone Mobile is now available in the UK, bringing enterprise calling, AI summaries, and compliance controls to native mobile dialers.
Kieran Devlin · 28 Apr 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
BT Launches 'First Full Suite of Sovereign' Voice, AI and Cloud Solutions in UK: Key Takeaways
BT UK launches the first full sovereign cloud, AI, voice, and connectivity portfolio. Here's what enterprise and UC buyers need to know.
Kieran Devlin · 28 Apr 2026
Microsoft Offers First-Ever Voluntary Buyout to Employees: Key Takeaways
Microsoft has launched its first-ever voluntary employee buyout, offering exit packages to up to 8,750 US workers.
Kieran Devlin · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
8×8 Takes Aim at Retail's Frontline Workers Communications Gap With UK Launch
8×8 launches Retail Nationwide in the UK, a frontline workers communications platform built for shared devices and multi-site retail.
Kieran Devlin · 24 Apr 2026
Should Enterprises Standardize or Diversify Collaboration Platforms?
Should you standardize or diversify enterprise collaboration platforms? Here's how you figure it out without getting confused.
Rebekah Carter · 23 Apr 2026
Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations
Why it matters: AI is moving Cloud UC and Microsoft 365 ops from reactive tickets to predictive control. Published on UC Today, it uses VOSS and Copilot for dri
Kieran Devlin · 21 Apr 2026
Twilio Contact Center to Cure App Fatigue, Moving Inside Comms and the CRM
The Twilio contact center is shifting from a standalone app to an embeddable SDK to function within business CRMs and collaboration apps.
Kieran Devlin · 21 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
Zoom Names Ex Microsoft Exec Russell Dicker as Chief Product Officer to Lead AI Charge
Zoom is progressing its AI product strategy by appointing former Microsoft Teams executive Russell Dicker as Chief Product Officer.
Kieran Devlin · 16 Apr 2026
The Intelligent Control Plane: Why Cloud UC and Microsoft 365 Operations Must Move From Automation to Autonomy
The modern digital workplace functions as a critical utility. When UC and collaboration platforms falter, enterprise productivity grinds to an immediate…
Kieran Devlin · 15 Apr 2026
From Archive to Governance Platform: Rethinking Compliance in UC
Why UC compliance needs a governance platform: Global Relay’s archive centralises supervision, surveillance and oversight across email, chat, text and voice.
Christopher Carey · 15 Apr 2026
HP Reveals Poly Edge V Series Desk Phones to Elevate Frontline, Hybrid Work Environments
The HP Poly Edge V Series shows why desk phones remain a critical, secure, and AI-ready investment for modern hybrid and frontline workspaces
Kieran Devlin · 14 Apr 2026
The Great Migration Resource Drain: Is Your Team Ready for the 2026 Crunch?
Why the 2026 migration crunch matters: Gamma says PSTN switch-off, price rises and multi-vendor UC estates are straining channel margins. Published on UC Today.
Kieran Devlin · 13 Apr 2026
CallTower Elevates Mobility and Security With Microsoft Teams, Webex eSIM Access
CallTower enhances security and Microsoft Teams and Webex mobility with free eSIMs and Mutare-powered network-edge voice spam blocking.
Kieran Devlin · 10 Apr 2026
How AI Is Quietly Reshaping Unified Communications
AI is shifting UCaaS from dashboards to proactive operations, improving call quality, governance and compliance for Tata Communications buyers. Published on UC
Christopher Carey · 9 Apr 2026
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press
Kieran Devlin · 8 Apr 2026
UniVoIP, BridgePointe Unveil Alliance to Democratize Microsoft Teams Calling
A new strategic partnership brings UniVoIP Microsoft Teams voice solutions to Bridgepointe Technologies' enterprise clients.
Kieran Devlin · 8 Apr 2026
RingCentral, Cox Business Unveil New AI-Powered Contact Center to End the CX Compromise
Cox Business and Ringcentral launch a new omnichannel AI-powered contact center, bringing CX and UCaaS convergence to the market.
Kieran Devlin · 7 Apr 2026
Anthropic Expands Claude Microsoft 365 Integration for All User Plans
Anthropic is making its Claude AI assistant more accessible by opening Microsoft 365 integration to every user plan, from Free to Enterprise
Kristian McCann · 6 Apr 2026
CallTower Changes Hands as Court Square Steps In to Fuel Growth
Court Square Capital Partners has acquired CallTower from BV Investment Partners, with the new backing tipped to support the UC provider’s next phase of growth
Kristian McCann · 6 Apr 2026
Microsoft Hit With Fresh Probe by UK's Competition Regulator Over AI and Software Business
The UK's Competition and Markets Authority has launched a new probe into Microsoft, targeting its software and AI ecosystem.
Kieran Devlin · 3 Apr 2026
Why Ecosystem‑Led UC Is Replacing the One‑Platform Model
Ecosystem-led UC helps enterprises mix Microsoft, Cisco, Zoom and Google with one managed layer for voice governance.
Christopher Carey · 2 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat
Christopher Carey · 1 Apr 2026
Still Treating UCaaS and CCaaS Separately? Why That Decision Is Costing You in 2026
2026 is the official year of UCaaS CCaaS convergence. If you're still dealing with disconnected tools, you're already falling behind.
Rebekah Carter · 1 Apr 2026
26North Acquires Intermedia In Major Shakeup of Cloud Comms Market
As 26North acquires Intermedia, it means a shake-up in the cloud comms market. Here's what this $430M ARR deal means for enterprise IT.
Kieran Devlin · 31 Mar 2026
Subphonic Acquires Oak Innovation to Elevate Secure Call Recording With AI
The Oak Innovation Subphonic acquisition merges AI-driven conversational intelligence with rigorous compliance recording.
Kieran Devlin · 31 Mar 2026
Evolve IP Supercharges Microsoft Teams Voice Worldwide With Operator Connect Offering
Evolve IP's global launch of Microsoft Teams Operator Connect transforms cloud telephony with carrier-grade resilience and AI insights.
Kieran Devlin · 26 Mar 2026
Why Enterprise UC Is No Longer a One‑Platform Decision
Why enterprise UC now needs multiple platforms: Tata Communications explains governance, regulation and a managed layer across Microsoft, Cisco, Zoom and Google
Christopher Carey · 26 Mar 2026
Google Meet Launches Update to Better Screen Suspicious Bots
Google Meet is rolling out a new update that helps hosts spot and manage suspicious bots before they enter meetings
Kristian McCann · 25 Mar 2026
8,000 Staff. Custom AI Agents. Is Your Microsoft 365 Copilot Strategy This Far Along?
Manchester University NHS Foundation Trust is rolling out Microsoft 365 Copilot to 8,000 staff and building its own AI agents in-house.
Marcus Law · 25 Mar 2026
Avaya's Nexus Aims to Bridge Legacy Communications and Cloud Voice for Regulated Sectors
Avaya unveils its new communications solution, Nexus , to bring AI and zero-downtime reliability to mission-critical environments.
Kieran Devlin · 23 Mar 2026
Workday Launches Sana AI Agent Platform to Automate HR and Finance Workflows
Workday has launched Sana, its agentic AI platform, for all 11,500+ customers worldwide. Here's what it means for HR and workforce leaders.
Marcus Law · 18 Mar 2026
AI Is Already in Your Enterprise - The Real Risk Is Not Governing It
AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are…
Rob Scott · 18 Mar 2026