Cloud Voice Can Go Wrong Long Before the First Call
Cloud voice transformation can create new operational and compliance risks when governance is treated as an afterthought. Enterprises need to understand number management, regulation, provider responsibilities and fraud protection before services are rolled out at scale.
Christopher Carey · 29 Sept 2026
What Channel Partners Need to Know Before Gammaverse ’26
Ahead of Gammaverse 2026, Christopher Carey talks to Will Morey, Managing Director of Gamma Business Channel, about why legacy thinking is a bigger risk to partners than legacy revenue, where AI and CX offer near-term value, and what real vendor support looks like.
Christopher Carey · 25 Sept 2026
The Cloud Voice Migration Trap Most IT Teams Still Miss
Choosing a cloud voice platform is often the easiest part of modernisation. The harder part is understanding legacy estates, user needs, infrastructure, local requirements and resilience before a business can create an operating environment that works at scale
Christopher Carey · 22 Sept 2026
Why Legacy Thinking Is a Bigger Risk for Channel Partners
SME customers increasingly want technology partners to solve business problems, not simply supply products. Will Morey, Managing Director of Gamma Business Channel, explains why listening, timing and practical delivery matter more than chasing the latest technology trend
Christopher Carey · 18 Sept 2026
Gamma Communications Agrees £1.08bn Takeover by Epiris
Gamma Communications has agreed to go private in a £1.08bn deal with Epiris, ending a four-month bidding war that also involved Providence Equity Partners and an Oakley Capital and Giacom consortium, and marking the largest UK telecoms deal of the year so far
Marcus Law · 1 Sept 2026
Why Your Contact Center Stack Wasn't Built for AI
For years, organisations have been layering telephony vendors, CCaaS platforms, CRM systems, and AI tools on top of each other. Most leaders are only now realising the architecture they built was optimised for humans stitching pieces together, not for AI.
Marcus Law · 27 Aug 2026
Zoom's AI Push Drives Enterprise Growth to a Three-Year High
Zoom's Q2 FY27 results show Enterprise revenue accelerating to its fastest pace in three years, as platform consolidation wins from QXO to a major US bank and a shift from AI summaries to agentic workflows point to a strategy that's starting to convert into real contract value
Marcus Law · 26 Aug 2026
Why the Contact Center Stack You Built Is Blocking Your AI Strategy
Fragmented telephony, CCaaS, and CRM stacks were built for humans, not AI and it's costing more than licensing fees. Microsoft's Alpana Bajaj explains why bolting AI onto siloed systems creates conflicting answers, slower resolutions, and stalled innovation.
Marcus Law · 25 Aug 2026
GoTo CX Complete: Is GoTo Building the SMB AI-Powered UC+CC Layer Before Rivals Catch Up?
GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.
Rebekah Carter · 13 Aug 2026
Is Webex Cisco's Growth Story Again? Collaboration Just Had Its Best Quarter in Seven Years
Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing
Marcus Law · 13 Aug 2026
The Future of UC Onboarding Is Self-Service
Learn why self-service UC onboarding matters: NUWAVE Communications, Launchpad, white-label cloud communications, faster activation.
Marcus Law · 10 Aug 2026
8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 posted record Q1 FY27 revenue as AI adoption doubled and usage-based services grew to a quarter of service revenue
Marcus Law · 10 Aug 2026
Who Are Gartner's 2026 UCaaS Magic Quadrant Leaders, and Who Just Got Cut?
Cisco, Microsoft, RingCentral and Zoom retain Leader status in Gartner's 2026 UCaaS Magic Quadrant, as the vendor field narrows to nine
Marcus Law · 4 Aug 2026
UC Onboarding Is Still Too Slow, and Partners Are Paying the Price
Slow UC onboarding is hitting partners’ margins and CX. NUWAVE, Teams Phone and cloud calling need automation.
Marcus Law · 3 Aug 2026
Gamma Communications’ UCaaS Innovation Arc: From Cloud Phones to AI-Ready Operations
Gamma Communications UCaaS is giving the UK UCaaS market a way forward in 2026, here's why it's worth paying attention to the pitch
Rebekah Carter · 30 Jul 2026
Cisco Webex vs 8x8: The Enterprise Platform Fight Behind UC and CX
Cisco Webex vs 8x8, which platform should you be choosing if you want a unified ecosystem for unified communications and contact center tools.
Rebekah Carter · 24 Jul 2026
Sinch Q2 Earnings: API Momentum Builds As Verification Churn Weighs On Europe
Sinch reported stronger Q2 API growth in the Americas, but verification product churn in Europe and issues in India limited growth.
Christopher Carey · 23 Jul 2026
8x8 Launches Small Business Plan to Help Partners Win More Through SMB Flexibility
8x8’s new consumption-based offering removes fixed commitments for smaller businesses while giving resellers a more flexible way to win and support SMB customers
Kristian McCann · 21 Jul 2026
Quantum Resilience: How to Defend Against 'Store Now, Decrypt Later' Threats
Store now, decrypt later attacks are already underway. See how Cisco, Zoom, and Cellcrypt are building quantum resilience within enterprises.
Sean Nolan · 20 Jul 2026
Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
RingCentral's Secure UCaaS Platform Keeps Evolving. Its Fast-Growing AI Portfolio Is the Proof
Is RingCentral Secure UCaaS still enough when AI enters the ecosystem? Here's everything you need to know about the portfolio.
Rebekah Carter · 16 Jul 2026
Zoom Warns of Critical Windows Vulnerability: What Enterprises Need to Know
Zoom has released urgent security updates after uncovering a critical Windows vulnerability that could enable account takeover
Kristian McCann · 16 Jul 2026
Big UC Update: Gamma's Managing Director Will Morey on AI, the Channel and Why Simplicity Wins
Will Morey on Gamma’s channel-first AI, data sovereignty, PSTN switch-off and UC for SMEs.
Christopher Carey · 15 Jul 2026
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
Is Your Productivity Stack Quietly Making Work Harder to Think About?
Tool sprawl is draining employee focus. Learn how to reduce cognitive load and build a productivity stack that actually simplifies work.
Alex Cole · 1 Jul 2026
Is Your Workplace Communication Mutating Every Time It Passes Between Teams?
Your workplace communication strategy has a problem. Every time a message goes somewhere new, the meaning changes.
Rebekah Carter · 25 Jun 2026
The Webex by Cisco Compliance Blueprint
Early compliance sign-off keeps Webex deployments moving and unlocks ROI. Published on UC Today, Theta Lake and Cisco cover retention, supervision and AI.
Marcus Law · 24 Jun 2026
InfoComm 2026: Why St. Thomas Chose Panasonic for Its New Arena
St. Thomas chose Panasonic Projector & Display Americas for a new arena, showing why pro AV supports sport, campus events and 24/7 use.
Marcus Law · 24 Jun 2026
InfoComm 2026: Microsoft's Keynote, AI, and the Rise of UC
InfoComm 2026 shows Microsoft Teams, Copilot, Logitech, Zoom and Webex driving UC, AI and interoperability in meeting rooms.
Marcus Law · 19 Jun 2026
AO Offshores Bulk of Customer Service Jobs to South Africa in Savings Drive
AO World is moving up to 200 customer service roles to South Africa as it targets £4m in annual savings despite reporting a sharp rise in profits
Kristian McCann · 19 Jun 2026
Why Enter The UC Awards 2026? Where Workplace Technology Outcomes Are Proven
Register for the UC Awards 2026 to showcase how your technology drives workplace productivity and elevates the employee experience.
Rob Scott · 18 Jun 2026
The IT Leader's Checklist for Upgrading to Native UC Mobility (Without Expanding Your Risk Profile)
For organizations with both desk and deskless workers, native UC mobility has moved from a future roadmap item to an active deployment priority.
Kristian McCann · 17 Jun 2026
Microsoft Teams Is Getting a Dedicated Meeting Recap App This Month. Here's What IT Teams Need to Do Before It Arrives.
Teams gets a dedicated Meeting Recap app this month alongside Video Recap and AI recap without transcript. Here's what IT teams need to review before it rolls out.
Marcus Law · 15 Jun 2026
Why Is Your UC Reliability Only as Strong as the Weakest Network You Don’t Own?
Discover how third-party network visibility and a UC observability strategy reduce enterprise connectivity risk and stop the IT blame game.
Sean Nolan · 11 Jun 2026
Beyond the App: How eSIM and Network-Level Spam Blocking Are Redefining Secure Communications
Why it matters: CallTower’s eSIM for Microsoft Teams Mobile and Webex Go adds network-level spam blocking and secure native dialling, published on UC Today.
Kristian McCann · 10 Jun 2026
Salesforce Summer '26: Slack Is Now the Default for Every New Customer. Here's What That Changes.
Salesforce Summer '26 makes Slack the default for all new Enterprise and Unlimited orgs. Here's what that means for IT buyers already running Teams or Zoom.
Marcus Law · 10 Jun 2026
Conflict and the Cloud: Why Geopolitics Is Forcing a Communications Resilience Rethink
As geopolitical instability begins to impact physical cloud infrastructure, enterprises are being forced to rethink long-held assumptions about business continuity, resilience, and the risks of relying too heavily on centralized hyperscale platforms for critical communications services
Kristian McCann · 9 Jun 2026
UC Awards 2026 - Recognizing the Future of Work
UC Awards 2026 returns to recognize the platforms, leaders, and innovations shaping workplace technology, employee experience & modern work.
Rob Scott · 8 Jun 2026
Frontline-First Communications: Connecting the Workforce Where It Matters Most
Frontline-first voice communications now matter for safer, faster work. Published on UC Today, Mitel CTO Luiz Domingos covers AI, hybrid and edge.
Christopher Carey · 28 May 2026
Salesforce Q1 Earnings: Revenues Surge but Stocks Slide
Salesforce topped Wall Street expectations and continued pushing its AI growth story, but weaker forward guidance and mounting SaaS-sector concerns still sent shares lower after earnings
Kristian McCann · 28 May 2026
Zoom Reports $1.24bn Q1 Revenue as AI Companion Users Surge 184%
Zoom reports $1.24bn Q1 FY2027 revenue, up 5.5% YoY. AI Companion paid users jump 184% as enterprise and Contact Center growth accelerates.
Marcus Law · 26 May 2026
Is Your UCaaS Platform Creating More Noise Than Signal?
Is your UCaaS amplifying noise? Learn how to measure and improve enterprise communication clarity fast.
Thomas Walker · 25 May 2026
Gamma Communications: The £1 Billion Battle for Britain's UCaaS Backbone
Three private equity firms are racing to acquire Gamma Communications. Here's what the bids reveal about the future of UK UCaaS infrastructure.
Marcus Law · 20 May 2026
Strong 8x8 Earnings Point to Market Demand for AI-Powered Customer Experience
8x8’s latest earnings point to rapid growth in AI-driven customer experience as enterprises scale self-service, voice AI, and messaging automation
Kristian McCann · 20 May 2026
How to Build a Risk Model That Reflects Real Exposure Instead of Theoretical Threats
Upgrade your enterprise risk modeling strategy today. Move from theoretical threats to real time risk visibility and protect your business.
Sean Nolan · 18 May 2026
Mastering Zoom Compliance Through Certified Integration
For regulated organisations, a compliance programme is only as strong as its weakest point.
Marcus Law · 7 May 2026
AI Risk Mitigation Due Diligence: The IT and CX Leader Checklist
The business tech space is currently awash with breathless promises around AI's possibilities.
Kieran Devlin · 5 May 2026
How to Prove ROI on Collaboration Platforms Without Guesswork
Prove collaboration ROI with CFO-ready cost models, consolidation savings, and unified communications ROI metrics.
Thomas Walker · 30 Apr 2026
Microsoft Earnings: AI Business Hits $37Bn Run Rate as Copilot Passes 20 Million Seats
Microsoft's Q3 2026 earnings beat expectations with $82.9B revenue and a $37B AI run rate. Here's our analysis.
Kieran Devlin · 30 Apr 2026
Microsoft Faces Fresh UK Antitrust Challenge From Slack Over Teams Bundling
Slack has sued Microsoft over Teams bundling in London's High Court. Here's what enterprise buyers need to know about the antitrust case.
Kieran Devlin · 29 Apr 2026
Zoom Phone Mobile Launches in UK, Empowering Business Communications With AI-First Calling
Zoom Phone Mobile is now available in the UK, bringing enterprise calling, AI summaries, and compliance controls to native mobile dialers.
Kieran Devlin · 28 Apr 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
BT Launches 'First Full Suite of Sovereign' Voice, AI and Cloud Solutions in UK: Key Takeaways
BT UK launches the first full sovereign cloud, AI, voice, and connectivity portfolio. Here's what enterprise and UC buyers need to know.
Kieran Devlin · 28 Apr 2026
Microsoft Offers First-Ever Voluntary Buyout to Employees: Key Takeaways
Microsoft has launched its first-ever voluntary employee buyout, offering exit packages to up to 8,750 US workers.
Kieran Devlin · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
8×8 Takes Aim at Retail's Frontline Workers Communications Gap With UK Launch
8×8 launches Retail Nationwide in the UK, a frontline workers communications platform built for shared devices and multi-site retail.
Kieran Devlin · 24 Apr 2026
Should Enterprises Standardize or Diversify Collaboration Platforms?
Should you standardize or diversify enterprise collaboration platforms? Here's how you figure it out without getting confused.
Rebekah Carter · 23 Apr 2026
Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations
Why it matters: AI is moving Cloud UC and Microsoft 365 ops from reactive tickets to predictive control. Published on UC Today, it uses VOSS and Copilot for dri
Kieran Devlin · 21 Apr 2026
Twilio Contact Center to Cure App Fatigue, Moving Inside Comms and the CRM
The Twilio contact center is shifting from a standalone app to an embeddable SDK to function within business CRMs and collaboration apps.
Kieran Devlin · 21 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026