Customer Experience
2600Hz and OneBill Partner on Integrated Revenue Management
2600Hz and OneBill have teamed up to automate KAZOO billing, invoicing and taxation, helping UC buyers cut errors and scale globally. Published on UC Today.
Joshua Felder · 1 Oct 2020
Big News You May Have Missed
Why it matters: Microsoft Ignite 2020, Teams breakout rooms, Together mode and Power BI updates, plus ASAPP, Twilio, Cyara and CCaaS. Published on UC Today.
Rebekah Carter · 28 Sept 2020
Big News You May Have Missed
This week’s roundup covers Adobe and Genesys, Cisco Webex Meetings, Google Meet, Forrester Wave CCaaS 2020 and Anywhere Work.
Rebekah Carter · 21 Sept 2020
StarLeaf Announces Poly Collaboration Partnership
StarLeaf, a pioneer in video conferencing and meeting solutions, recently announced a new partnership with Poly.
Rebekah Carter · 8 Sept 2020
How to Update Your Communication Endpoints for Video
Endpoints are a crucial part of the communication stack. When you’re keen to try out the latest software, with virtual backgrounds and smart assistants…
Guest Blogger · 2 Sept 2020
Simplified UCaaS Management Demands Real-time Intelligence
The ability to gain intelligent insights from complex data has now become a vital requirement and organisations are deploying real-time analytics platforms to achieve this
George Malim · 19 Aug 2020
Big News You May Have Missed
Welcome back to another week of news and updates from the Unified Communication, Collaboration, and Customer Experience space.
Rebekah Carter · 17 Aug 2020
The UCaaS Market in 2020: UC in the Cloud
Why UCaaS matters now: cloud PBX, SD-WAN, AI and 5G are reshaping unified communications. Published on UC Today.
Rob Scott · 13 Aug 2020
Tollring Joins Forces with CommsPlus Distribution
Tollring’s exclusive CommsPlus deal brings iCall Suite call recording and analytics to Australian PBX resellers using Avaya, Samsung and
Rebekah Carter · 12 Aug 2020
£30M Merger Builds Next-Gen Cloud Services Company Kerv
£30m merger creates Kerv, a cloud-first MSP combining UC, contact centre, managed services and compliance for UK mid-market buyers. Published on UC Today.
Rebekah Carter · 7 Aug 2020
The Winners Are In: UC Awards 2020
After an incredible response to our UC Awards ceremony in 2019, we brought the experience back for another year in 2020
Rebekah Carter · 7 Aug 2020
Vonage Says Don't Compromise on Enterprise Comms, Use APIs
Customers reap the benefits of advanced features for contact management and call handling, control, as well as real-time logging, which can provide a real boost to a company's bottom line if leveraged with care
Ian Taylor · 7 Aug 2020
Enterprise Connect 2020 Virtual Event Round Up
Enterprise Connect 2020 went virtual, spotlighting Cisco, Microsoft Teams, Zoom, 8x8, Fuze and CCaaS. Published on UC Today.
Ian Taylor · 6 Aug 2020
8x8 and Aryaka Join Forces on Enterprise Communications
Leading cloud-first WAN company, Aryaka, recently joined forces with transformational business communications company, 8x8.
Rebekah Carter · 27 Jul 2020
8x8 vs Avaya Cloud Office: Finding Your UCaaS Solution
In an age of digital transformation, the cloud offers crucial flexibility and scalability.
Rebekah Carter · 24 Jul 2020
Highlights from the UC EXPO Market Insights Report
Why it matters: COVID-19 pushed UC&C, collaboration software, cloud communications and security to the top of buyer priorities. Published on UC Today.
Rebekah Carter · 23 Jul 2020
UC Service Management Round Table 2020
It’s safe to say that the world of UC is becoming more complex. You don’t just have phone calls to keep track of these days.
Rebekah Carter · 23 Jul 2020
Power Up Your Communications with Enhanced WebRTC
See why custom WebRTC matters for VoIP, SIP, SIP/RTP and WebAssembly, improving browser voice, video and chat.
Guest Blogger · 20 Jul 2020
The CPaaS Market in 2020: The Rise of Programmable Comms
CPaaS is reshaping UCaaS with APIs, SDKs and omnichannel comms. Published on UC Today, see why programmable contact centres, SMS and voice matter.
Rob Scott · 16 Jul 2020
Reinventing Agent-Supervisor Collaboration in the Mid-market Contact Centre
Supporting customer-facing agents with collaborative tools and real-time insights will mean that agents of mid-sized businesses can deliver more meaningful experiences with ease. We speak to Tony Martino, CEO of Tollring
Rob Scott · 16 Jul 2020
Introducing Dashbase: A New Remote Worker Solution
For some time now, the demand for remote work has been growing at an incredible pace.
Rebekah Carter · 15 Jul 2020
Big News You May Have Missed
Welcome back to another weekly roundup of our top stories for the week. There’s been plenty of buzz in the unified communication, collaboration, and…
Rebekah Carter · 13 Jul 2020
The Speech Technologies Market: The Future of CX
Download the CX Market Guide Communication comes in many different forms today.
Rob Scott · 10 Jul 2020
Shure and Logitech Partner on New Room Experience
Shure and Logitech team on room audio and video via the Collaboration Program, pairing Microflex Advance, IntelliMix and Rally for meetings. Published on UC Tod
Rebekah Carter · 9 Jul 2020
Business Continuity with Collaboration Solutions: Building an Agile Enterprise for the New Normal
The digital workplace will never be the same again. Not only is technology having an increasing impact on how we live and work, but our socio-economic fabric has also been attacked by the global COVID-19 pandemic
Guest Blogger · 3 Jul 2020
Maintel Widens Channel Reach with ICON Cloud Services
Maintel widens channel reach with ICON cloud services, giving resellers Mitel, Avaya and Microsoft Teams calling without capex. Published on UC Today.
Ian Hunter · 1 Jul 2020
Sinch Snaps Up ACL Mobile in India Expansion
Why it matters: Sinch is expanding in India with ACL Mobile, gaining SMS, WhatsApp and cloud communications reach across 500 enterprises. Published on UC Today.
Rebekah Carter · 1 Jul 2020
MessageBird Plans “GoldRush” IPO Strategy
MessageBird’s planned IPO shows CPaaS is a gold rush, as enterprise communications shift to WhatsApp, Slack and Salesforce. Published on UC Today.
Rebekah Carter · 30 Jun 2020
Big News You May Have Missed
Cisco, Microsoft Teams, Asana and Google Cloud updates show why hybrid work buyers need stronger UC, collaboration and cloud tools.
Rebekah Carter · 29 Jun 2020
Vonage: Don't Compromise Security, Use WebRTC
We sat down with Omar Javaid, President, API Platform Group, Vonage, in the company's very-own virtual meeting space, Vonage Meetings, a platform jam-packed with collaboration features
Ian Taylor · 26 Jun 2020
Team Collaboration Trends Round Table 2020
With COVID-19 pushing even more companies to leave the old ways of work behind, it seems clear that team collaboration tools aren’t going anywhere. We spoke to leaders to give you an insight into the future of Team collaboration
Rob Scott · 26 Jun 2020
End-to-End Troubleshooting for Telcos
Why telcos need end-to-end troubleshooting: Dashbase and PortaOne add single-UI visibility across PortaSwitch, VoIP systems and CSP networks. Published on UC To
Maya Middlemiss · 23 Jun 2020
BlueJeans Delivers Enhanced Secure Video Calling
BlueJeans, one of the market leaders in video conferencing, recently announced a new selection of features for users.
Rebekah Carter · 17 Jun 2020
Microsoft Teams Console; First Impressions Really DO Count say Luware
In psychology, a first impression is the event when one person first encounters another person and forms a mental image of that person
Ian Hunter · 12 Jun 2020
SAP Digital Interconnect CPaaS Enables Seamless CX
CPaaS can play an important role by providing a fabric to bring together different apps and integrate the various communications channels customers and workers use to enable a seamless experience
George Malim · 12 Jun 2020
Tollring Initiates Persona-Driven Call Analytics and Call Recording
Tollring’s persona-driven call analytics and call recording cuts complexity for UC partners, with Essentials, Advanced and Ultimate plans. Published on UC Today
Rob Scott · 10 Jun 2020
Staging Your Recovery to Bounce Back into Business
Things are starting to change. The UK government has announced dates for getting business and the social structures of society back to some form of…
Ian Hunter · 10 Jun 2020
CPaaS Continues to Enable a Seamless Customer Experience
UC Today's Rob Scott hosts SAP Digital Interconnect and in this talk, we discuss how CPaaS helps to enable seamless customer experience
Rob Scott · 4 Jun 2020
Big News You May Have Missed
It’s not just the weather that’s heating up lately – but the UC&C world too. Despite a confusing start to the year, we’ve encountered some incredible…
Rebekah Carter · 1 Jun 2020
Cisco Webex May Collaboration News Updates
Cisco Webex adds admin update controls, mobile calling, voicemail and Jira bot updates as adoption surges for hybrid work.
Ian Taylor · 29 May 2020
Analytics Round Table 2020: Diagnosing Data
Today, data is the key to your company’s survival. The more data you have, the more you know about your customers, policies, procedures, and business.
Rob Scott · 28 May 2020
NFON Announce Online Conference for Channels
Amid the Government COVID-19 UK Lockdown, NFON UK Managing Director, Myles Leach, has announced an online virtual expo event for new and existing channels entitled ‘Smarter Working Now’
Ian Hunter · 21 May 2020
Critical Metrics: Managing a Business, Retaining Customers in a Pandemic
Tony Martino, CEO of Tollring, heads up a global operation of nearly 100 people delivering call analytics and call recording via iCall Suite, its cloud solution
Rob Scott · 15 May 2020
Helping Communication Service Providers to Deliver on Quality
When all of your conversations and connections are delivered intuitively through a single user interface, it’s easy to overlook the incredible complexity required to make that happen and deliver real-time communications on a global level
Maya Middlemiss · 15 May 2020
Introducing Market Guide 2020 - Get Your Free Copy
UC Today is a publication committed to sharing the widest selection of industry-leading and thought-provoking content we can.
Rob Scott · 13 May 2020
Endpoints 101 - Navigating Your Way Around the Market
Why endpoints matter: Published on UC Today, this guide covers headsets, desk phones, room kits, video, Zoom, Microsoft Teams and CCaaS.
Rob Scott · 13 May 2020
Big News You May Have Missed
May has arrived, and we’re gearing up for another fantastic month here in the Unified Communications, Collaboration and Customer Experience market.
Rebekah Carter · 11 May 2020
UC Today Trending News Round Up
Microsoft Teams custom backgrounds, Google Cloud virtual agents and Avaya Spaces reshape remote work. Published on UC Today.
Rob Scott · 5 May 2020
Applications for UC Awards 2020 are Now Open!
Applications for UC Awards 2020 are now open - download the application kit today
Rob Scott · 4 May 2020
Helping Small Business to Compete and Win with 8x8
UC Today's Rob Scott hosts Chris Angus, Senior Director at 8x8 to discuss how 8x8 are addressing the small business marketplace with their latest technology
Rob Scott · 4 May 2020
RingCentral and NICE inContact Join Forces
RingCentral and NICE inContact launch a cloud contact centre and UCaaS offer with CXone@Home for remote work.
Rebekah Carter · 29 Apr 2020
What Opportunities Could You Unlock with CPaaS?
ALE, one of the market leaders in the CPaaS environment, recently published an eBook designed to introduce companies to the incredible array of use cases for CPaaS in the new experience-driven landscape
Rob Scott · 28 Apr 2020
Team Collaboration 101 - Working In Virtual Spaces
The world of teamwork is changing. Here's everything you need to know about the new definition of team collaboration, and what it means to your company.
Rebekah Carter · 20 Apr 2020
Overcoming Healthcare Issues with Tollring CallConnect GP
Tollring, a market leader in communications analytics, introduced an upgrade to their CallConnect GP healthcare solution (formerly Patient Assist), which provides telephony integration for clinical systems, as the coronavirus hit British shores
Rob Scott · 17 Apr 2020
Enterprise Connect Awards Announces Winners
Enterprise Connect went virtual and named winners as buyers look to Journey, Genesys, Pexip, Theta Lake, Avaya, Kramer Electronics, RingCentral and Embrava. Pub
Rebekah Carter · 8 Apr 2020
Blurred Lines of Comms Make CPaaS a Game Changer for CC
The way we communicate in our personal lives has an impact on the way we like to interact with brands.
Guest Blogger · 6 Apr 2020
Big News You May Have Missed
It’s been another unusual week in the Unified Communication and Collaboration space.
Rebekah Carter · 6 Apr 2020
RingCentral Launch Contact Centre Virtual Expo
RingCentral, one of the market leaders in cloud communications, is taking advantage of our virtual venue to deliver an exclusive new experience to the landscape
Rob Scott · 3 Apr 2020
Zendesk Reveals State of Messaging 2020 Report
Zendesk’s State of Messaging 2020 shows why WhatsApp, live chat and Sunshine Conversations matter as enterprise CX shifts to conversational commerce. Published
Rebekah Carter · 23 Mar 2020
Yeastar: It’s Not Just a Cloud PBX Play Anymore
Resellers can now rediscover what unified communications is all about, by actively bringing multiple channels together in the same single pane of glass environment for their end-users
Rob Scott · 19 Mar 2020