Customer Experience
OpenText Acquires XMedius in Strategic Buy
OpenText buys XMedius to strengthen secure information exchange and unified communications. Published on UC Today, it boosts cloud, hybrid and CEM.
Rebekah Carter · 17 Mar 2020
Unified Communications: 2020 Outlook from Zen Internet
Zen Internet says cloud unified communications can simplify management, improve ROI and ease WLR migration for businesses.
Guest Blogger · 17 Mar 2020
Lifesize and Serenova Join Forces
Lifesize and Serenova merge to unify UCaaS and CCaaS, adding cloud contact centre, video and omni-channel customer engagement.
Rebekah Carter · 10 Mar 2020
Big News You May Have Missed
March has officially arrived, and we’re back with more top stories and insights from the last seven days.
Rebekah Carter · 9 Mar 2020
Customer First, says Tollring
As a market-leading software developer, offering some of the best data visualisation and business intelligence tools in the industry, Tollring knows what it takes to get behind the scenes of customer experience
Rob Scott · 6 Mar 2020
Announcing Best of Enterprise Connect Finalists
Leading conference and expo for enterprise communication and collaboration solutions, Enterprise Connect , has now announced the finalists for the “Best…
Rebekah Carter · 5 Mar 2020
UCaaS 2020 Round Table: The Evolution of UC as a Service
We reached out to representatives from Mitel, LogMeIn, Cisco, and RingCentral for this latest round table, to answer some of your most pressing questions about the future of UCaaS
Rob Scott · 28 Feb 2020
UC Today Trending News Round Up
If you’ve missed out on any of our most exciting stories from the past few weeks – here are some of the highlights to keep you on track
Isabel Blakemore · 21 Feb 2020
Mitel Helps Organisations Improve Security
Global leader in business communication solutions, Mitel, is preparing today’s organisations to respond rapidly to emergency situations.
Rebekah Carter · 21 Feb 2020
3 Technologies to Change Industries in 2020 and Beyond
Why IoT, cloud and mobile matter for healthcare, retail and manufacturing: Published on UC Today, they speed insight, cut risk and improve workflows.
Guest Blogger · 17 Feb 2020
Voxbone Discusses 2020 Cloud Comms Trends
Voxbone, one of the market leaders in cloud communication technology, recently conducted in-depth research into where this new space is heading
Rob Scott · 13 Feb 2020
New Twilio Report Highlights Customer Engagement
Why it matters: Twilio’s State of Customer Engagement report shows customers want real conversations, with email, SMS and opt-out choices. Published on UC Today
Ian Taylor · 11 Feb 2020
Big News You May Have Missed
January is finally over, and the month of love is upon us. So, what does this mean for the arenas of communication, collaboration, and customer…
Rebekah Carter · 10 Feb 2020
ReadSpeaker Introduces VoiceLab for Branded Voice
ReadSpeaker VoiceLab helps brands build custom branded voice with machine learning and Deep Neural Network text-to-speech. Published on UC Today.
Rebekah Carter · 7 Feb 2020
CPaaS or Managed UC? Finding Answers to a Cloudy Question
Compare CPaaS and managed UCaaS to cut complexity, control costs and choose the right cloud, SD-WAN and CCaaS mix.
Guest Blogger · 31 Jan 2020
Simplifying Meeting Rooms with DisplayNote Launcher
Launcher offers quick and easy access to applications, calendars, video conferencing tools and calendars to create a more streamlined experience for everyday meetings. We spoke to Ed Morgan, the COO of DisplayNote, to learn more about the solution
Rob Scott · 29 Jan 2020
Genesys Introduces Experience as a Service
Genesys rebrands PureCloud as Genesys Cloud, adding usage-based pricing and AI, analytics and open APIs for scalable omni-channel contact centres.
Rebekah Carter · 24 Jan 2020
LogMeIn: New Integrations and Marketplace
Leading collaboration brand, LogMeIn, just announced the launch of their new GoTo Marketplace.
Rebekah Carter · 24 Jan 2020
Tollring Tags Graham Evans to Lead APAC Growth
Tollring appoints Graham Evans to lead APAC growth, backing call recording, analytics and anti-fraud as cloud and UC buyers shift in Asia Pacific.
Rebekah Carter · 23 Jan 2020
Avaya Appoints New UK Managing Director
Starting the new year on a positive note, the Avaya company is ready to launch into continued growth and new opportunities with Steve Joyner as its new Managing Director for the UK and Ireland
Rebekah Carter · 22 Jan 2020
Cloud Communications for 2020
To get a better insight into the evolution of the cloud, and to explore where communications are heading in 2020, UC Today spoke to BICS, a leading international communications provider
Rob Scott · 22 Jan 2020
Number Porting? There’s a Blockchain Solution for that
Diverse use cases for Blockchain include logistics, supply chain, and identity — but attention is now turning to potential within the sphere of unified communications.
Maya Middlemiss · 17 Jan 2020
Weave Comms System Review: No-Brainer for Healthcare Providers
There are no two ways about it – if you’re in the healthcare segment, Weave’s communication system is in a class of its own
Anwesha Roy · 16 Jan 2020
Carriers Regaining Lost Ground with CPaaS
Globally, the telecommunications industry is at an inflection point. With the shift in consumers’ buying behaviour and aggressive competition from Over…
Guest Blogger · 14 Jan 2020
Vonage: Why are Comms APIs so Popular?
Why comms APIs matter: Vonage’s Omar Javaid explains how enterprises use chat, voice, SMS and social messaging to improve customer engagement. Published on UC T
Ian Taylor · 14 Jan 2020
CPaaS 101 (Communications Platform as a Service)
Everything you need to know about communication platforms as a service and what they should mean to your company going forward.
Rebekah Carter · 14 Jan 2020
2600Hz: Optimising Your Cloud Experience
Of all the changing trends and technologies in communications, one major initiative continues to gain momentum: The transition from on-prem service offerings to cloud - we discuss with 2600Hz
Rene Millman · 10 Jan 2020
The Channel Opportunity Within Customer-Facing Teams
We spoke to Carl Boraman, Director of Strategic Alliances at Tollring, to learn more about what informal call centres are, and the opportunities that they can represent to the changing channel market
Rob Scott · 9 Jan 2020
Virsae Monitoring Tips Half a Billion Calls Per Month
Virsae tops 500 million calls a month as VSM AI flags declining UC and contact centre quality over public internet.
Rebekah Carter · 9 Jan 2020
UCaaS 101 (Unified Communications as a Service)
Everything you need to know about the current unified communications as a service marketplace, and what it means to your business.
Rebekah Carter · 8 Jan 2020
What is Ambient Computing Anyway?
Ambient computing could cut friction in workplace tech by linking AI, machine learning, IoT and chatbots across devices, data and collaboration tools.
Rebekah Carter · 8 Jan 2020
Enterprise Mobility and Millennials in the Workplace?
Enterprise mobility helps millennials work anywhere, boost productivity, win talent, improve customer service and tighten EMM security.
Guest Blogger · 7 Jan 2020
Big News You May Have Missed
It’s been another cold but exciting week here at UC Today , with a slew of thrilling stories to sort through for all of our passionate journalists.
Rebekah Carter · 16 Dec 2019
Hype vs Reality: Tollring Talks 2020 Tech Trends
As we head into the new year, it seems like everyone is talking about what the next disruptive technology will be in the UC and collaboration market.
Rob Scott · 13 Dec 2019
UCaaS & CCaaS will Reign in 2020, says Formation Tech
According to Formation Tech, the market is reporting an appetite in the enterprise for over-the-top (OTT) communications, which is helping to drive average seat count numbers up at an exponential rate
Ian Taylor · 11 Dec 2019
Node4: The Future of Collaboration is Calling
Why 2020 matters for UC buyers: Node4 sees video, AI, mobility and easier API integration reshaping Cisco Webex, SIP and cloud collaboration. Published on UC To
Guest Blogger · 9 Dec 2019
ALE is Driving the Future of Smart Transport
One of the most significant areas where ALE has had an impact lately is on the smart transport environment. We caught up with ALE's Enrique Bolívar, to learn more about how these intelligent transportation solutions are driving us into the future
Rob Scott · 2 Dec 2019
Big News You May Have Missed
Over the last seven days, we’ve delivered a number of exciting reports on everything from Cisco’s revenue decline, to the arrival of Microsoft Teams real-time direct routing
Rebekah Carter · 2 Dec 2019
Top 10 UC Takeaways from 2019
We teamed up with leading UC and collaboration provider PGi, to create this top 10 list of the biggest UC Takeaways from 2019 so that you can prepare adequately for the rise of new trends in 2020
Rob Scott · 29 Nov 2019
Our 10 Favourite UC Stories from 2019 (So Far…)
The UC industry is one of the most interesting and dynamic in the world today.
Rebekah Carter · 27 Nov 2019
5G: Addressing the Challenges, Building on the Opportunity
5G’s lower latency and edge computing promise new retail, financial services and IoT use cases, but Opengear says smart OOB management is vital.
Guest Blogger · 21 Nov 2019
Big News You May Have Missed
We're almost in the middle of November, and though the temperatures are dropping, there's still plenty of hot news in the Unified Communication…
Rebekah Carter · 18 Nov 2019
Twilio: Change Software to Meet Business Comms Needs
Twilio says customer experience should drive digital transformation, using Studio to orchestrate business communications and simplify contact centre work. Publi
Rene Millman · 18 Nov 2019
Out Loud: More Bridges and No Islands in Our Cisco Collaboration Update
Cisco’s latest Webex, Voicea and Microsoft Teams moves could reshape collaboration, from transcription to HaaS. Published on UC Today.
Patrick Watson · 15 Nov 2019
Formation Tech on the Avaya-RingCentral Alliance
In four years, Formation Tech has racked up some impressive accolades. They have also seen explosive growth and achieved Avaya 'Diamond Cloud Integrator' status
Ian Taylor · 12 Nov 2019
Big News You May Have Missed
Why it matters: Poly Zoom Room bars, Microsoft’s record-breaking year, Cisco Webex with Teams and 8x8’s knowledge study shape UC. Published on UC Today.
Rebekah Carter · 11 Nov 2019
The Top 10 Vendor Partnerships of 2019 (so far…)
Now that we're heading rapidly into 2020, it's the perfect time to look back and celebrate some of the biggest partnerships from 2019
Rebekah Carter · 8 Nov 2019
The Channel’s Role in SD-WAN Implementation
SD-WAN is one of the fastest-growing segments within the network infrastructure market.
Guest Blogger · 7 Nov 2019
UC's Top Performing Companies from 2019
Money makes the world go around - so they say, but it's also a good indicator of where the market is heading.
Rebekah Carter · 7 Nov 2019
UC Trends 2020: The CPaaS Roundtable
We caught up with some of the leaders in the CPaaS realm, including Alcatel-Lucent Enterprise, Ribbon, and Voximplant, to discuss where the industry is heading as we approach 2020
Rob Scott · 1 Nov 2019
RingCentral to Headline UC Summit 2020
As the leading Unified Communications, Collaboration, and Customer Experience tech publication online, the whole team at UC Today is delighted to announce…
Rob Scott · 1 Nov 2019
Kakapo Systems Launch SMS Integration
Available through Kakapo Systems' desktop suite, the new SMS integration lets enterprise end users send/receive SMS messages from the Unity console. The Unity SMS connector is only available in the United States
Ian Taylor · 1 Nov 2019
UC Trends 2020 - Industry Analysis from Zoom CEO Eric Yuan
An exclusive interview as part of our Silicon Valley tour for the UC Trends 2020 series with CEO of Zoom Video Communications, Eric Yuan
Patrick Watson · 30 Oct 2019
CPaaS: Sharpest Tool in the CIO’s CX Toolbox?
CPaaS could help CIOs fix siloed legacy systems, low-code customer journeys and end-to-end automation across voice, webchat, RCS and Apple Business Chat. Publis
Guest Blogger · 28 Oct 2019
Big News You May Have Missed
This week, we got a deep-dive look at the CCaaS Magic Quadrant from Gartner, and we shared our very own UC trends roundtable on the evolving state of customer experience. We also took you on a tour of Zendesk's Sunshine conversations and introduced the new CCaaS platform from Avaya
Rebekah Carter · 28 Oct 2019
UC Trends 2020: Avaya on the Road Ahead
Listen to the roundtable discussion here. Recorded - as part of UC Trends 2020 - during GITEX 2019 Patrick was joined by special guests Nidal Abou-Ltaif…
Patrick Watson · 28 Oct 2019
Service Provider 2020: Staying Relevant with Tollring
We spoke to Tony Martino, the CEO of Tollring, to discuss the current and future trends affecting today's service providers and channel partners in their bid to stay relevant in 2020
Rob Scott · 25 Oct 2019
UC Trends 2020 - UC Market Insights from Dialpad's CSO
UC Trends 2020 with Dialpad Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's leading…
Patrick Watson · 25 Oct 2019
What is Dark Data and How Can You Use It?
The world currently has an expanding interest in data - in all of its forms. In the age of experience, we're discovering that the only way to design more…
Rebekah Carter · 23 Oct 2019
UC Trends 2020 – GM of Microsoft Teams on Collaboration Market
Collaboration Trends 2020 with Microsoft Teams Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of…
Patrick Watson · 23 Oct 2019