Customer Experience
Comcast Business VoiceEdge Review: Incredible Innovation on the Cloud
So, if you’re looking for a cloud-based communication tool that comes with the first phone available free of cost, check out Comcast Business VoiceEdge
Anwesha Roy · 22 Oct 2019
Edify Labs Raises $10 Million in Seed Funding
Why it matters: Edify’s $10 million seed round backs an omni-channel contact centre platform uniting UC, CC and CPaaS. Published on UC Today.
Rebekah Carter · 18 Oct 2019
5G and SD-WAN will Unlock Communications' True Potential
The communications industry is in a state of rapid transformation, driven by the arrival of countless new and improved technologies
Rob Scott · 18 Oct 2019
UC Trends 2020: Customer Experience Roundtable
To help you prepare for a successful 2020, we've spoken to some of the leaders in CX solutions, including Ribbon, Donoma, Tollring, and even Akixi. Here's what today's pioneering brands had to say about the customer experience strategies of tomorrow
Rob Scott · 18 Oct 2019
UC Trends 2020 - UC Market Insights from RingCentral's COO
UC Trends 2020 with RingCentral Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's…
Patrick Watson · 18 Oct 2019
Amazon Connect vs Twilio Flex Comparison 2019
Both Amazon Connect and Twilio Flex offer unique and highly open environments on which you can build the ultimate custom contact centre
Rebekah Carter · 16 Oct 2019
The Back to Front Of Customer Experience
Why aligning the whole business to customer experience matters: Avaya on UC Today links unified communications, contact centre, AI, automation and analytics.
Patrick Watson · 11 Oct 2019
UC Trends 2020 - Head of Workplace by Facebook on Collaboration Market
Collaboration Trends 2020 with Workplace by Facebook Watch the full interview here.
Patrick Watson · 11 Oct 2019
Avaya Launch CCaaS Platform and New Features for UC Porfolio
Why it matters: Avaya and Microsoft launched IX-CC CCaaS on Azure, while IX Workplace gains OneSpace, AI and CRM integrations. Published on UC Today.
Patrick Watson · 10 Oct 2019
Sinch Strengthens SaaS Offering - Acquires MyElefant
Sinch’s MyElefant acquisition boosts SaaS mobile messaging, low-code and analytics for enterprise customer engagement. Published on UC Today.
Rebekah Carter · 10 Oct 2019
Verizon Delivers Supercharged Collaboration for Global Enterprises
Verizon has upgraded Virtual Communications Express with SD-WAN and Cisco Webex Calling, helping global enterprises cut costs and improve UC&C. Published on UC
Rebekah Carter · 9 Oct 2019
UC Trends 2020 - UC Market Insights from 8x8's CEO
UC Trends 2020 with 8x8 Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's leading…
Patrick Watson · 9 Oct 2019
October News Roundup
Why it matters: Avaya-RingCentral, Microsoft Teams and Slack shifts, plus Gartner and Forbes Cloud 100 updates. Published on UC Today.
Patrick Watson · 9 Oct 2019
8x8 X Series Review: Answering Your Unique Comms Needs
No matter the size of your business, there is a version of 8x8 Series that’s perfect for you
Anwesha Roy · 6 Oct 2019
UC Trends 2020 - CCaaS Market Insights from Talkdesk's CEO
CCaaS Trends 2020 with Talkdesk Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's…
Patrick Watson · 4 Oct 2019
UC Trends 2020 - Twilio's CEO on the CPaaS Market
CPaaS Trends 2020 with Twilio Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's…
Patrick Watson · 2 Oct 2019
Pureport Delivers Support for AWS Direct Connect
Pureport adds AWS Direct Connect hosted connections up to 10Gbps, giving buyers faster, private multicloud connectivity via Multicloud Fabric. Published on UC T
Rebekah Carter · 1 Oct 2019
All the UC Events in November: Sensational Sessions for November
With the new year drawing closer, events in the unified communications space start heating up. Here are the expos and exhibitions you shouldn't miss this month.
Rebekah Carter · 1 Oct 2019
Driving Consumption of Enterprise APIs
One particularly interesting panel hosted by Fazil Balkaya, discussed the concept of driving enterprise consumption of APIs. Fazil is an Analyst & Consultant for Cavell Group
Rob Scott · 25 Sept 2019
UC Summit Reveals Launchpad for Tech Startups
To celebrate and support the changing nature of the UC marketplace, we've created a pioneering new event, dedicated to the digital-first environment.
Rob Scott · 24 Sept 2019
Slack Launches Online Classroom
Slack, one of the world's best-known collaboration apps and unicorn startups, has always said that its ease of use is one of the biggest reasons for its…
Rebekah Carter · 24 Sept 2019
How Long Before the Cloud Blocks Out the Sun?
We spoke to Colin Mann, the UCaaS Cloud Channel Marketing Director for Mitel, to see what he thinks about this change in the channel model
Rob Scott · 20 Sept 2019
Discussing Cloud Insights for Service Providers
To discuss the paths ahead for service providers and resellers in the current cloud environment, we caught up with Iain Sinnott, the Vice President of Sales at UBOSS
Rob Scott · 20 Sept 2019
Top 10 UC Companies in Forbes Cloud 100
Last week, leading business publication and industry analyst Forbes announced its picks for the 100 top businesses in the cloud environment. We were thrilled to see that 10 exceptional cloud comms companies made the cut
Rob Scott · 20 Sept 2019
Digital Comms to Overtake Voice for Customer Engagement?
As omni-channel customer experience solutions gain traction, organisations need to think carefully about how voice communication fits into their pre- and…
Rob Scott · 13 Sept 2019
AI in the Contact Centre - Round Table Discussion
In the CC environment, AI can enhance customer support, drive better client experiences, and even open the door for more efficient self-service. We spoke to industry insiders to gather their insights on how AI is affecting the contact centre
Rob Scott · 13 Sept 2019
Vonage: The Mid-Market & Programmable Comms
We caught up with Alan Masarek, the CEO of Vonage, to discover what it means to support the current mid-market customer
Rob Scott · 11 Sept 2019
Gartner UCaaS Magic Quadrant: 2019 Round Table
The question is, what does the changing Magic Quadrant report mean to the UCaaS industry and the vendors that excel in it? We spoke to some of the market leaders to featured in the report this year, to find out more
Rob Scott · 10 Sept 2019
Take a Look Inside Avaya's Customer Experience Centre
Presenter Patrick is joined by Richard Buckley, Digital Transformation Technical Sales and Services Leader, Avaya .
Patrick Watson · 5 Sept 2019
Introducing UC Summit 2020
UC Today are pleased to announce their debut virtual expo and conference. Set to be the most accessible unified communications event in the world. Join us at UC Summit 2020, register today
Rob Scott · 3 Sept 2019
CounterPath Enhances Visitor Management Experience
Leading unified communications solutions provider, CounterPath, recently announced that it has been working with WinTech, a global technology solution…
Rebekah Carter · 30 Aug 2019
NFON Talks about Distribution and Agent Models
NFON’s partner-led cloud PBX strategy shows why resellers, IT service providers and channel partners should care. Published on UC Today.
Rob Scott · 30 Aug 2019
8x8 Has The X Factor
With so many different companies in the communication world today, what does it take to stand out as a genuinely transformative brand?
Rob Scott · 29 Aug 2019
Discussing the Rise of XaaS with Frost & Sullivan
Frost & Sullivan says XaaS is reshaping UCC, with cloud, hybrid, UCaaS, SDN, AI and IoT driving buyer demand. Published on UC Today.
Rob Scott · 28 Aug 2019
All the UC Events in October: Fall into UC This Autumn
The end of the year is an incredible time for the Unified Communications space. Have you booked your tickets for these fantastic events yet?
Rebekah Carter · 27 Aug 2019
Avaya Reveals Exciting Q3 Financial Results
Leading communications company, Avaya, recently announced the financial results for their third quarter, ending June 30 th , 2019.
Rebekah Carter · 20 Aug 2019
Four Tips to Get the Most Value from CPaaS
CPaaS helps smaller enterprises scale voice, SMS, analytics and SIP trunks without a large API team. Brightlink.
Guest Blogger · 20 Aug 2019
ServTech Delivers AR to the Logistics Industry
ServTech and Vection Italy launch AR picking tools for Alfacod in logistics, cutting errors and boosting warehouse efficiency. Published on UC Today.
Rebekah Carter · 19 Aug 2019
UC Today Summer News Summary
Why it matters: Gartner’s 2019 UCaaS Magic Quadrant, Microsoft Skype for Business Online retirement, Slack IPO and UC Awards 2019 shape UC buying decisions. Pub
Patrick Watson · 15 Aug 2019
Intuitive Design, the Importance of Voice & Fighting Complexity
Foehn says intuitive Voxivo, VoxivoCX and open source cloud communications beat complexity and help Genesys and VoIP buyers.
Rob Scott · 15 Aug 2019
APIs in Action with Tollring
For a view into how APIs work in practice, we spoke to Tony Martino, CEO of Tollring, about how his customers are using and benefiting from APIs
Rob Scott · 13 Aug 2019
3 Easy Steps to Migrate a Toll-Free Number to the Cloud
The second challenge in our series is a problematic implementation caused by hesitancy and half-measures. It’s what happens when well-intended caution backfires
Guest Blogger · 13 Aug 2019
Aragon 2019 Research Globe Revealed
Aragon’s UC&C Globe shows Cisco, Microsoft and Google driving cloud, UCaaS, CPaaS, APIs, AI and collaboration.
Rebekah Carter · 9 Aug 2019
Add Customer-Centric Power to Service Management
ITIL 4 and VSM bring Agile, DevOps and AI to UC service management, improving voice quality, uptime and CX.
Guest Blogger · 1 Aug 2019
Small Business Agility with VoIPstudio
As digital transformation continues in the communication landscape, we've noticed a gap between small and larger companies.
Rob Scott · 1 Aug 2019
G3 Merger: When CX and UC Combine the Customer Wins
Why CX and UC buyers should care: G3 Comms and Connect Managed Services merge into a £50m UK offering with Microsoft, Cisco, Avaya and Amazon Connect. Published
Maya Middlemiss · 31 Jul 2019
West Gains Upper Hand in International Telecoms
With their recent expansion of international coverage, West brings the use of Cloud-based local and toll-free numbers to more than 160 countries.
Ian Taylor · 31 Jul 2019
Out Loud: UCaaS and the Future of Work
UCaaS cuts hardware complexity and boosts resilience, CX and employee experience with cloud platforms like PGi GlobalMeet. Published on UC Today.
Patrick Watson · 26 Jul 2019
Edify Labs Announces New Edify Huddle Platform
Edify Labs launches Edify Huddle, unifying UC, contact centre software and real-time communications APIs. Published on UC Today.
Rebekah Carter · 19 Jul 2019
Special Report: Behind the X with 8x8
With the X Series, businesses can finally eliminate information silos and access real-time intelligence in any environment, all while paying for only the tools they need to use - we speak in-depth with 8x8's Bryan Martin
Rob Scott · 19 Jul 2019
Cognitive Collaboration and the New Webex
Remote collaboration has transformed beyond recognition over recent years, and the technologies which enable it have removed much of the friction for…
Maya Middlemiss · 17 Jul 2019
Verint Appears in Gartner Customer Engagement MQ
Verint’s Gartner MQ listing shows why buyer interest is rising: stronger customer engagement and WEM across CRM, CX and self-service. Published on UC Today.
Rebekah Carter · 10 Jul 2019
Cisco Webex Teams vs. Google Hangouts
Cisco Webex Teams vs Google Hangouts helps buyers weigh collaboration, video conferencing, chat, G Suite, SharePoint and OneDrive.
Rebekah Carter · 9 Jul 2019
GoToMeeting vs GoToWebinar
Companies of all sizes are on a quest to find the best communication strategies in the modern business environment.
Rebekah Carter · 8 Jul 2019
Microsoft Teams vs. RingCentral Glip
As the modern workplace continues to evolve, driven by globalisation and remote working, companies everywhere are searching for the right collaboration…
Rebekah Carter · 5 Jul 2019
The Cloud Promise with Cisco
For many companies, delivering the meaningful moments that clients need is a process that begins with embracing a more agile and flexible approach to…
Rob Scott · 4 Jul 2019
Cisco Webex Teams vs. Slack
Cisco Webex Teams vs Slack shows why buyers should compare cloud collaboration, Webex hardware, integrations and Enterprise Grid.
Rebekah Carter · 4 Jul 2019
GoToMeeting vs. Cisco Webex
We're living in a world where it's becoming increasingly common for people to work remotely or operate outside of the office. This means that if companies want to remain as productive as possible, they need a way to keep their teams connected
Rebekah Carter · 3 Jul 2019
Talking Transform 2019 with Workplace by Facebook
We caught up with Geoff Perfect, the Global Sales Director at Workplace by Facebook, to learn about the outcomes of the event, and where the collaboration app is heading next
Rob Scott · 2 Jul 2019
Envoy + Microsoft and Azure AD are Now a Reality
Envoy’s Microsoft Teams and Azure AD integrations streamline visitor management, alerts and guest access, helping workplaces in UC Today cut admin.
Ian Taylor · 2 Jul 2019