Customer Experience
GoToMeeting vs. Zoom - Two Great Providers, One Decision
Today, your technology stack needs to be more than just affordable and efficient. The solutions that you invest in also need to support the rising demand for exceptional experiences, in the workplace, with customers, and more
Rebekah Carter · 2 Jul 2019
UC SWOT - July 2019
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Patrick Watson · 1 Jul 2019
Microsoft Teams vs. Google Hangouts
In the age of team collaboration, there are few things more important than having the right tool to keep your employees connected
Rebekah Carter · 1 Jul 2019
Nextiva vs RingCentral - Which Cloud Communications Provider has it all?
In the new age of UC, there's more to think about than just call quality. You need to ensure that you have an end-to-end solution that provides your employees, business, and customers with the experiences that they need
Rebekah Carter · 28 Jun 2019
92% of CIOs Struggle to Combine New and Old UC
IMImobile finds 92% of CIOs struggle to unite legacy systems and UC, with cloud, low-code and automation in focus.
Rebekah Carter · 28 Jun 2019
June's News Roundup
June’s roundup explains why Enghouse, GCI, Google Glass Enterprise Edition 2 and Cisco Webex Calling matter to buyers.
Patrick Watson · 28 Jun 2019
Microsoft Teams vs. Workplace by Facebook - The Collab Quandary
As we enter the age of UC 3.0, it's time to examine each of the leading options in the marketplace in closer details. Here's your guide to Microsoft Teams and Workplace by Facebook
Rebekah Carter · 28 Jun 2019
Zoom vs. Amazon Chime - Who does Cloud Video Conferencing Best?
Finding the right UC solution for your workforce in today's agile environment means choosing something that can help you to support everything from business growth to customer experience
Rebekah Carter · 27 Jun 2019
Zoom vs. Skype for Business - Dealing with the Dilemma
Why it matters: Zoom and Skype for Business shape UC 3.0 adoption, from Zoom Phone and Zoom Rooms to Office 365, Microsoft Teams and Teams Rooms. Published on U
Rebekah Carter · 26 Jun 2019
Zoom Video and Sennheiser Join Forces
Zoom and Sennheiser unite on video conferencing, headsets and speakerphones, improving HD audio, call control and Zoom Meetings for workplace buyers.
Rebekah Carter · 24 Jun 2019
What if Salesforce Acquired Slack?
Why Salesforce could matter for Slack: a potential acquisition would unite CRM, collaboration and CPaaS. Published on UC Today.
Rebekah Carter · 21 Jun 2019
Unity Agent, One Step Closer to Truly Unified Comms
HTML5 improves upon rich media, video/audio tags, and offline web caching - all elements that contribute to a great CX.
Ian Taylor · 21 Jun 2019
Comparing VoIPstudio to Leading UCaaS Players
Why it matters: VoIPstudio undercuts RingCentral and 8x8 on SMB UCaaS pricing, with Chrome extension, CRM integration, call recording and 24/7 support. Publishe
Ian Taylor · 20 Jun 2019
Maintel Makes Multi-Million Investment into Cloud
Maintel’s £4.5m Technology Centre investment could speed cloud, AI and digital workplace development. Published on UC Today, it supports ICON, contact centre an
Rebekah Carter · 18 Jun 2019
thevoicefactory Rebrands to Evolve IP
Recently, last week I had the opportunity to attend the annual partner event for thevoicefactory, soon to be Evolve IP.
Rob Scott · 18 Jun 2019
Loom Raises $11 Million in Series B Funding Round
Loom has a unique offering in the UC space, they provide efficient bug tracking, client updates, a platform for explaining complicated workflows, product…
Ian Taylor · 13 Jun 2019
Gamma GX Summit ‘19
Gamma GX Summit ‘19 showed why TDM switch-off, SIP, cloud telephony and UCaaS matter for customer experience and UC.
Ian Taylor · 11 Jun 2019
The Call Recording Market is Booming says Tollring
In a world where information and data are crucial, call recording isn't just a compliance consideration anymore.
Rob Scott · 7 Jun 2019
What are the Top Three Mobile Integration Challenges?
Why MVNOs must get carrier contracts, integrations and APIs, and customer onboarding right. 2600Hz’s Patrick Sullivan on KAZOO and mobile service.
Ian Taylor · 7 Jun 2019
Tollring Introduces KPI Insights for SMEs
Tollring’s iCall Suite 3.7 brings KPI insights, SLAs, call recording and productivity dashboards to SMEs. Published on UC Today.
Rebekah Carter · 6 Jun 2019
NFON to Launch in France
NFON’s France launch and Paris office matter for buyers tracking UCaaS expansion, alongside UK and Italy market insights.
Patrick Watson · 4 Jun 2019
Centile says with FMC, Comes Flexibility & Agility
The latest generation of UC platforms are more adaptable than ever before and can integrate, as well as control a phone’s native SIM, instead of only an app, removing a hefty barrier in the call recordings industry
Ian Taylor · 31 May 2019
Channel Market a Big Target for Centile and Swyx
Centile and Swyx target the channel with ISTRA Connect, combining UC and FMC on a channel-only platform as a service. Published on UC Today.
Patrick Watson · 29 May 2019
PGi's GlobalMeet On Show at UC EXPO 2019
Watch on YouTube here. UC Today were media partners for UC EXPO 2019 , the UK's biggest communication and customer experience focused event, to bring you…
Patrick Watson · 29 May 2019
What is AR? The Market with 42.2% CAGR
AR is reshaping collaboration, remote work and data visualisation as the market grows 42.2% CAGR, with AI, Microsoft HoloLens and Magic Leap.
Rebekah Carter · 28 May 2019
Take a Look at the New Konftel 800
Watch on YouTube here. UC Today were media partners for UC EXPO 2019 , the UK's biggest communication and customer experience focused events, to bring you…
Patrick Watson · 28 May 2019
LogMeIn Target European Expansion with GoTo UCC Platform
Watch on YouTube here. UC Today were media partners for UC EXPO 2019 , the UK's biggest communication and customer experience focused event, to bring you…
Patrick Watson · 28 May 2019
What is Cognitive Collaboration? The Solution to Improve Tasks for 95% of Workers
The modern workflow is growing increasingly complex. We're not just sitting together with our co-workers in the same office anymore.
Rebekah Carter · 25 May 2019
RingCentral Leaving the Legacy Behind
Watch on YouTube here. UC Today were media partners for UC EXPO 2019 , the UK's biggest communication and customer experience focused event, to bring you…
Patrick Watson · 24 May 2019
Dialpad Launch European Expansion
Dialpad’s European expansion matters for buyers seeking AI-powered cloud comms, with London offices and partner channels now targeting the UK and Europe. Publis
Patrick Watson · 23 May 2019
Zoom Phone Makes UK Debut
Watch on YouTube here. UC Today were media partners for UC EXPO 2019 , the UK's biggest communication and customer experience focused event, to bring you…
Patrick Watson · 23 May 2019
Collaboration Market Valuations Are Crazy
Why collaboration valuations are soaring: Zoom, Slack, Microsoft Teams, Fuze, RingCentral, 8x8 and Vonage are driving UC growth, published on UC Today.
Rebekah Carter · 23 May 2019
Arkadin Announce Cisco Webex Calling Provision
Arkadin’s Cisco Webex Calling adds global PSTN telephony via Broadcloud PBX, with NTT voice network and Cisco data centres. Published on UC Today.
Patrick Watson · 22 May 2019
Webex Calling to be Available to Buy Online
Cisco Webex Calling is going online, helping buyers add cloud calling via Webex and Flex Plan. Published on UC Today.
Patrick Watson · 22 May 2019
Strategic Imperatives Makes C-Level Hires
Strategic Imperatives names a new CTO and COO to drive Elevate, CPConnect and SaaS billing growth as 5G and subscription demand rises.
Rebekah Carter · 22 May 2019
Nextiva Disrupts UCaaS with Business Suites
Nextiva Business Suites unifies UCaaS, phone services, AI and automation with NextOS, CRM and customer engagement tools.
Rebekah Carter · 21 May 2019
Westcon-Comstor Delivers EU Ribbon Network Edge
Westcon-Comstor, a well-respected value-added distributor in the digital market, recently added the Ribbon Communications Network Edge Orchestration…
Rebekah Carter · 20 May 2019
All the News from UC EXPO 2019
Arguably, Europe's biggest unified communications industry event concluded this week at ExCeL London.
Patrick Watson · 17 May 2019
Cisco vs. Microsoft - Which Team are you on?
Cisco vs Microsoft Teams: why UC 3.0 matters for UX, CX and collaboration buyers. Published on UC Today, with Webex, Skype for Business and Office 365.
Rob Scott · 17 May 2019
AI in UC - Too Much Information?
We're drowning in data. According to the most recent DOMO report , over 2.5 quintillion bytes of data are created each day.
Rob Scott · 17 May 2019
Watch Our May News Update
Why it matters: UC Today’s May 2019 update tracks Avaya, Mitel, Searchlight Capital Partners, Zoom’s IPO, Slack, Google Voice and Facebook F8.
Patrick Watson · 16 May 2019
ALE Places CPaaS at the Heart of Digital Transformation
CPaaS strategies allow organisations to quickly build and deploy the solutions that they need to engage in an agile world, without having to rip and replace existing technology and processes
Rob Scott · 15 May 2019
Cisco Contact Centre vs Microsoft Teams - Exploring Enterprise CX
Why CX buyers should care: Cisco Contact Centre offers CCaaS, AI routing and analytics, while Microsoft Teams still relies on third-party integrations. Publishe
Rob Scott · 13 May 2019
Microsoft Teams vs. Cisco Webex Teams: Final Thoughts
Hopefully by now you've read our Cisco vs Microsoft Smart Guide , if not you can download it using the link. Here's some final thoughts...
Rob Scott · 13 May 2019
Cisco Webex Teams vs. Microsoft Teams Administration
Why UC admins need control, compliance and adoption: Cisco Webex Teams and Microsoft Teams administration, security, APIs, pricing and licensing, Published on U
Rob Scott · 13 May 2019
Cisco Webex Meetings vs. Microsoft Teams Meetings
Cisco Webex Meetings vs Microsoft Teams Meetings shows how UC 3.0 features, AI, WebRTC and Outlook integration affect enterprise collabor
Rob Scott · 13 May 2019
RingCentral Promises an Amazing Show at UC EXPO
As part of their UC EXPO plan this year, RingCentral will be introducing attendees to technology that will allow them to better align their UCaaS and CCaaS strategies, for complete end-to-end experience management
Rebekah Carter · 10 May 2019
UC EXPO - What's HOT at This Year's Big UC Event?
Europe’s leading UC&C event is back to showcase the latest contact centre and unified communications technologies to accelerate digital transformation .
Guest Blogger · 9 May 2019
Exploring Hybrid Cloud Call Analytics with Tollring
"Our cloud product is the same as the hybrid solution. It is multi-tenant and feels completely the same. The way that they access the system and the features available are identical."
Rob Scott · 9 May 2019
Making a Case for Extraordinary Business Communications
Why it matters: UCaaS and CPaaS are shifting ALE’s Alcatel-Lucent Enterprise customers from CapEx to cloud, AI and IoT. Published on UC Today.
Rob Scott · 9 May 2019
Red Box Voice Capture Empowering AI
Capturing conversations across the entire business should be a no brainer if you serve a customer at any point. This is the starting point as the business outcomes delivered by AI are only as good as the data that feeds it
Dominic Kent · 3 May 2019
Centile Takes Reseller Value to the Next Level
When considering UK market expansion, Centile found the UCaaS service provider marketplace to be over-saturated with resellers struggling to make a margin
Ian Taylor · 3 May 2019
All the UC Events in June: The Hottest Expos this Summer
Want to make sure you're on the cutting edge with the unified communications industry? Check out these must-see events in June 2019
Rebekah Carter · 2 May 2019
Sennheiser Century SC 660 ANC USB Review
For office teams and call centre employees that can't afford to compromise on quality or comfort, the Sennheiser Century SC 660 ANC USB headset is an excellent choice
Rebekah Carter · 2 May 2019
2600Hz Gearing up for KAZOOcon 2019
KAZOO is the brainchild of 2600Hz and is an open-source software platform. The platform provides carrier-grade VoIP functionalities that enable developers, system administrators, and telecoms engineers to create reliable services using KAZOO APIs
Ian Taylor · 2 May 2019
Mitel Report Highlights UCaaS Adoption
Mitel notes that “as platforms prove their security credentials, businesses across Europe are becoming increasingly confident in using them to modernise their information systems”
Rob Scott · 1 May 2019
Vonage Reports 22% Revenue Growth
In 2018, Vonage reported business revenues of $608 Million, a 22% increase over 2017.
Ian Taylor · 30 Apr 2019
How to Evaluate API Providers in Enterprise CloudComms
As the enterprise cloud communications industry continues to evolve, one thing has become crystal clear: application programmer interfaces (APIs) are…
Guest Blogger · 29 Apr 2019
MangoApps Review: Seamless Team Collaboration
MangoApps helps dispersed teams collaborate with intranet, chat and AI features. Published on UC Today, it also supports Office 365, APIs and integrations.
Rebekah Carter · 27 Apr 2019
Conversational AI – The Perfect Response from Cirrus
Today’s conversational AI is perhaps even more intelligent than first thought
Dominic Kent · 26 Apr 2019