User Experience
Zoom's New Webinars Solution Hosts Up To 1 Million Attendees
Zoom Webinars now scale to 1 million attendees, helping enterprise buyers run all-hands and virtual events with Event Services, AI and analytics. Published on U
Kieran Devlin · 19 Aug 2024
Summit Fleet Shifts Gears With 8x8's All-in-One Communication Solution
Why it matters: Summit Fleet moved to 8x8 cloud contact centre and UC, including 8x8 Voice for Microsoft Teams, to support hybrid work and reporting. Published
Kieran Devlin · 19 Aug 2024
Extron Streamlines AV Control With New Network Button Panels
Extron’s Flex55 and EU Network Button Panels simplify AV control for workspaces, with PoE, custom buttons and Extron control systems. Published on UC Today.
Kieran Devlin · 19 Aug 2024
Big UC News from Cisco, Google, Avocor, AUO Display and Zoom
Cisco Collaboration Merges With Networking and Security, Orders Grow ‘By Double Digits’ Cisco confirmed that its Collaboration arm will merge with…
Kieran Devlin · 16 Aug 2024
Top 5 Takeaways from UC Today's August Teams Show
Microsoft Teams gets AI, Copilot and Teams Rooms upgrades, with speaker recognition, gallery changes and device end support.
Tom Wright · 16 Aug 2024
Is Zoom Workplace Free? Zoom Workplace Pricing
Is Zoom Workplace free? The simple answer is you can use one version of Zoom Workplace for free, but if you want to access more features and…
Rebekah Carter · 16 Aug 2024
Google Meet Upgraded With New UI And On-The-Go Mode
Google Meet’s new UI, On-the-Go mode and in-call messaging aim to improve mobile video calls for Google workspace users. Published on UC Today.
Kieran Devlin · 15 Aug 2024
Microsoft To Add AirDrop-Like Feature To Windows PCs And Android
Microsoft is bringing an AirDrop-like file-sharing capability for Windows PCs and Android devices.
Kieran Devlin · 15 Aug 2024
ZeeVee Launches 'First of its Kind' AVoIP Management Solution
ZeeVee’s ZMP 4.0 adds VAM for AV over IP monitoring, analysis and security, helping integrators cut downtime; Kramer acquired ZeeVee.
Kieran Devlin · 14 Aug 2024
Bose Professional Serves Up Audio Feast With Sound System For Roe Restaurant
Bose Professional and Marquee AV’s audio system for Roe blends in-ceiling speakers, VB1 and conferencing for Canary Wharf dining.
Kieran Devlin · 13 Aug 2024
Big UC News from Zoom, Cisco Webex, 8x8, and monday.com
Zoom Docs brings AI Companion to Zoom Workplace, while Cisco Webex, 8x8 and monday.com signal shifts buyers should watch. Published on UC Today.
Kieran Devlin · 9 Aug 2024
Slack and Box Team Up to Launch Box AI in Slack
Box AI in Slack gives enterprise buyers secure AI content queries in the flow of work, with Slack, Box and Salesforce integration. Published on UC Today.
Rhys Fisher · 31 Jul 2024
Shure and Neat Join Forces to Enhance Higher Education Experiences
Shure and Neat pair Microflex Wireless neXt 2 and Neat Bar Pro to improve Zoom Rooms audio and video in higher education.
George Malim · 31 Jul 2024
How SMBs can Leverage Affordable Conversational AI
Conversational AI has emerged as powerful tool for businesses, paving the way to enhanced customer experiences, boosted employee productivity, and reduced…
Rebekah Carter · 30 Jul 2024
Evolve IP, Tango Networks' New Solution Empowers Enterprise Mobile Users
Why it matters: Evolve IP and Tango Networks’ Anywhere Mobile brings eSIM, BYOD and UCaaS business calls to personal mobiles, with recording and reporting. Publ
Kieran Devlin · 26 Jul 2024
Big UC News From Salesforce, Google, Wiz, and Slack
Why it matters: Salesforce tightens RTO, Wiz spurns Google’s $23bn bid, and Slack adds iOS widgets. Published on UC Today.
Kieran Devlin · 26 Jul 2024
Asana Boosts Workplace Management With Smart, Weighted Goals
Asana’s smart, weighted goals and AI integrations aim to improve workplace management, capacity planning and Microsoft scheduling. Published on UC Today.
Kieran Devlin · 25 Jul 2024
Slack Boosts Collaboration and Engagement With New iOS Widgets
Slack’s new iOS widgets help keep workers engaged on the go, with Catch Up, Status and Slack Launcher for better collaboration. Published on UC Today.
Kieran Devlin · 23 Jul 2024
How to Generate Business Value with CX Analytics in Microsoft Teams
Microsoft Teams is now one of the world’s most popular platforms for communication, collaboration, and productivity.
Rebekah Carter · 22 Jul 2024
Big UC News from Google, Amazon, RingCentral, Vodafone, Wavenet and Daisy
Google, Amazon, RingCentral, Vodafone, Wavenet and Daisy moves show why cloud security, UCaaS, CCaaS and managed services matter.
Kieran Devlin · 19 Jul 2024
How to Use Meta AI WhatsApp for Business Messaging
Meta AI WhatsApp features have been available for everyday users for a while now.
Rebekah Carter · 19 Jul 2024
Lightware Enhances Hybrid Meetings With Advanced Voice Tracking Solution
Why it matters: Lightware Voice Tracking aims to improve hybrid meetings with Sennheiser and Yamaha audio, VISCA PTZ, and brand-agnostic room control. Published
Kieran Devlin · 18 Jul 2024
How to Clear Microsoft Teams Cache Clutter
Clear Microsoft Teams cache clutter to fix slow chats, meetings and errors. Published on UC Today, covering Microsoft Places, Office 365 and New Teams.
Rebekah Carter · 18 Jul 2024
Anthropic Brings ChatGPT Competitor Claude AI To Android Devices
Anthropic has released an Android app for its flagship AI service and ChatGPT competitor, Claude.
Kieran Devlin · 17 Jul 2024
Almost Half Of Workers Get Stressed By Offices Being Too Loud
New research has found that almost half of knowledge workers get stressed by offices being too loud and can't focus on being productive.
Kieran Devlin · 17 Jul 2024
Callto365 Launches 'World's First' PABX For Microsoft Teams
Callto365’s PABX for Microsoft Teams adds enterprise telephony, IVR, call queuing and CRM integrations.
Kieran Devlin · 16 Jul 2024
Big UC News from Avaya, Vonage, Ericsson, Zoom and Martello
Avaya CEO Alan Masarek To Retire With Chair Patrick Dennis Stepping Up Avaya has announced that its CEO, Alan Masarek , will retire, and the current Chair…
Kieran Devlin · 12 Jul 2024
Barco ClickShare Bar Upgraded With Dual Display Support
Barco’s ClickShare bar gains dual display, stereo sound and Miracast, helping Teams rooms improve hybrid meetings. Published on UC Today.
Kieran Devlin · 12 Jul 2024
Zoom Launches Workflow Automation to Reduce Mundane Tasks
Zoom Workflow Automation cuts repetitive tasks with no-code workflows in Team Chat and Zoom Workplace, plus third-party apps.
Tom Wright · 10 Jul 2024
Retirement of Office 365 Connectors in Teams Leads to User Backlash
Microsoft has been criticised for its decision to retire Office 365 connectors within Microsoft Teams.
James Stephen · 10 Jul 2024
Sennheiser Introduces TeamConnect Bars for Zoom Rooms
Sennheiser’s TeamConnect Bars are now Certified for Zoom Rooms, bringing 4K video, AI framing and plug-and-play hybrid meeting support. Published on UC Today.
James Stephen · 10 Jul 2024
CallTower Expands Operator Connect Offering
CallTower is expanding Microsoft Operator Connect into APAC, helping Teams buyers simplify PSTN voice, compliance and analytics. Published on UC Today.
Gabriel Avner · 9 Jul 2024
Martello Unveils 'Industry First' Copilot 365 Experience Management Service
Martello’s Vantage DX adds Copilot 365 experience management to help enterprises protect ROI across Microsoft Teams Phone and Teams Rooms. Published on UC Today
Kieran Devlin · 8 Jul 2024
Microsoft Teams Camera Not Working? 8 Ways to Fix it
Camera issues can disrupt Teams meetings. Published on UC Today, see 8 fixes for Microsoft Teams, webcams, app updates, cache and permissions.
Rebekah Carter · 5 Jul 2024
Big UC News From Slack, Microsoft, Zoom and Avaya
Slack will delete year-old free data, Microsoft may add Teams mispronunciation detection, Zoom pushes AI-first collaboration and Avaya names a new CPO. Publishe
Kieran Devlin · 5 Jul 2024
Webex Assistant Review: AI Support for Hybrid Work
Cisco’s Webex Assistant brings generative AI to hybrid work, with Microsoft Copilot-style summaries, Webex Meetings and Calling insights.
Rebekah Carter · 4 Jul 2024
The Best AI Meeting Assistant: 12 Options for Productivity
AI meeting assistants now save time on transcription, summaries and action items. Published on UC Today, compare Otter, Fireflies.ai, Zoom and Teams.
Rebekah Carter · 4 Jul 2024
Secure Video Conferencing: The Best Apps and Tips for Teams
Secure video conferencing isn’t just “nice to have” in today’s world; it’s necessary.
Rebekah Carter · 4 Jul 2024
Anthropic Upgrades Claude AI Assistant With Advanced Enterprise Features
Anthropic has announced a significant update to its Claude AI assistant, which has several new enterprise-friendly capabilities.
Kieran Devlin · 3 Jul 2024
Webex Calling: How the Latest Voice Compliance Integration Has Everything Covered
Why it matters: Theta Lake’s new Webex Calling integration adds compliant voice capture, archiving and risk detection for Cisco Webex Go, SMS and CDRs. Publishe
Simon Wright · 3 Jul 2024
Sennheiser's TeamConnect Bars Certified For Microsoft Teams
Why it matters: Sennheiser TeamConnect Bars are now Certified for Microsoft Teams, bringing 4K Ultra HD video, AI, Dante and plug-and-play to meeting rooms.
Kieran Devlin · 3 Jul 2024
Slack Will Soon Delete Data for Free Users
Slack has revealed plans to delete data that is one year old for free users. As it stands, free users have access to data that is 90 days old, while older…
Tom Wright · 2 Jul 2024
CPaaS: Why Enhanced Collaboration Capability Increases Customer Satisfaction
Why it matters: CPaaS, UCaaS and Lynes unify voice, video, chat, CRM and AI to boost collaboration, agent productivity and customer satisfaction. Published on U
Simon Wright · 2 Jul 2024
Hybrid Meeting Rooms: 6 Reasons to Invest in 2024
The hybrid meeting room continues to evolve as companies and employees prioritize flexible work.
Rebekah Carter · 2 Jul 2024
How to Compare Hybrid Meeting Solutions in 2024
Hybrid meeting rooms now need the right mix of hardware, Microsoft Teams Rooms, Zoom Rooms, BYOM and security. Published on UC Today.
Rebekah Carter · 2 Jul 2024
How Prioritizing Voice can Optimize your CX
The way companies deliver exceptional customer experiences has changed significantly in recent years.
Rebekah Carter · 1 Jul 2024
net2phone Unite Review: Affordable Unified Communications
Affordable UCaaS matters for growing firms: net2phone Unite bundles cloud calling, video, SMS/MMS and Microsoft Teams integrations. Published on UC Today.
Rebekah Carter · 28 Jun 2024
Google Workspace And Gmail Upgraded With New Gemini Features
Google Workspace and Gmail gain Gemini side panels with Gemini 1.5 Pro for Docs, Sheets, Slides, Drive and email.
Kieran Devlin · 25 Jun 2024
Alcatel-Lucent Enterprise Brings Rainbow Hub To Brazil, Singapore and Canada
Why it matters: ALE expands Rainbow Hub UCaaS to Brazil, Singapore and Canada, bringing cloud comms, telephony, messaging and video to buyers. Published on UC T
Kieran Devlin · 25 Jun 2024
How Operator Connect Makes Global Collaboration Seamless Across Both Teams and PSTN
The evolving workplace, defined by agile work models (remote and hybrid work), transforming technology, and changing employee and customer expectations…
Rebekah Carter · 24 Jun 2024
Zoom Empowers The Channel With Workvivo Resale Offering
Zoom’s Workvivo resale offer gives channel partners new routes to market, as Meta Workplace migration, Zoom Workplace and employee experience converge. Publishe
Kieran Devlin · 24 Jun 2024
Big UC News From Zoom, Meta, Simpplr, NVIDIA, Microsoft, TD SYNNEX and Pexip
Simpplr’s Meta Workplace migration programme challenges Zoom Workvivo, while UC buyers track NVIDIA, Microsoft Mesh, TD SYNNEX and Pexip. Published on UC Today.
Kieran Devlin · 21 Jun 2024
The Benefits of an Informal Contact Center for Microsoft Teams
Informal contact centres on Microsoft Teams and Azure cut costs, add CRM and AI tools, and improve customer service.
Rebekah Carter · 21 Jun 2024
CallTower Continues EMEA Expansion With Major Leadership Hires
Why it matters: CallTower is deepening EMEA growth with new Sales Directors and Sales Ops leadership for Microsoft Teams, Zoom and Cisco. Published on UC Today.
Kieran Devlin · 20 Jun 2024
Study: Link Between Higher Worker Retention And Camera Use in Hybrid Meetings
Vyopta links higher camera use in hybrid meetings with stronger retention, as Microsoft Teams, Webex and Zoom data shows.
Kieran Devlin · 20 Jun 2024
Microsoft To Introduce AI-Optimised Avatars To Mesh For Teams
Microsoft has announced that it is introducing AI-optimised avatars to its extended reality meeting solution, Mesh for Teams.
Kieran Devlin · 19 Jun 2024
Simpplr Rivals Zoom Workvivo With Meta Workplace Migration Program
Simpplr has launched a Workplace by Meta migration programme to rival Workvivo By Zoom , which was selected as Meta's preferred migration partner.
Kieran Devlin · 19 Jun 2024
Kramer Unveils TBUS Series For Landmark Meeting Room Connectivity
Kramer’s TBUS series streamlines meeting room connectivity with single-cable charging, AV and USB modules. Published on UC Today.
Kieran Devlin · 18 Jun 2024
Appspace Boosts Collaboration With Microsoft Teams Rooms Integration
Appspace’s Microsoft Teams Rooms integration turns idle room displays into signage hubs, helping workplace buyers boost engagement, alerts and collaboration. Pu
Kieran Devlin · 17 Jun 2024
Meta Workplace Alternatives: Choosing Your New Intranet
Meta Workplace is shutting down, so buyers must migrate early to avoid disruption. Published on UC Today, compare Workvivo by Zoom, Microsoft Viva, SharePoint a
Rebekah Carter · 14 Jun 2024