Leading commercial vehicle leasing business Summit Fleet has migrated its communications infrastructure to 8x8's contact centre and UC platform.
Summit Fleet intends to support its hybrid workforce, streamline and enhance both worker and customer communications, and offer cost-effective insights into its contact centre by introducing 8x8's platform, as well as 8x8 Voice for Microsoft Teams.
For nearly 30 years, Summit Fleet has been at the forefront of delivering commercial vehicle leasing and comprehensive fleet management solutions to a diverse clientele across Australia. Summit Fleet's clients encompass hospitals, educational institutions, charitable organisations, and multinational corporations. The company ensures each receives specialised fleet vehicles and a commitment to tailored customer service experiences.
Jon Bates, IT Manager at Summit Fleet, commented:
Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey. With 8x8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we’re known for.”
The two businesses underpin that Summit Fleet's legacy on-premises phone system was inadequate for managing its evolving hybrid workforce and maintaining robust engagement with suppliers and customers. The company says it selected 8x8's cloud-based contact centre and UC platform for its sophisticated reporting capabilities, user-friendly yet potent features, and competitive pricing.
The entire transition to the new system was accomplished in less than six weeks, facilitated by an 8x8 project manager who oversaw and directed the migration process for the employee team.
Moreover, 8x8 Voice for Microsoft Teams integrates with Summit Fleet's operations, allowing employees to operate within a familiar interface regardless of their work location. 8x8's robust backend system ensures reliability. The advanced reporting tools provided by 8x8 empower Summit Fleet supervisors to manage workloads effectively, oversee call quality and employee performance, and rapidly address any caller issues as they arise.
