Hybrid Work
Hybrid Work Has Changed IT’s Role Forever - Here’s What Comes Next
Hybrid work has pushed IT into employee experience, meeting equity and trust. Published on UC Today, Crestron explores AI, AV, touch panels and hybrid collabora
Kieran Devlin · 25 Nov 2025
Big UC Update: Shure on the Future of AI-Powered Collaboration
Shure’s AI-powered collaboration update shows why poor meetings cost businesses, with Microsoft, IntelliMix Room and hybrid audio.
Kristian McCann · 24 Nov 2025
Psychological Safety at Work Is Cracking Under AI Pressure: Here’s How to Fix It
Discover how to preserve psychological safety at work when agentic AI and automation are contributing to employee "loss of voice".
Rebekah Carter · 21 Nov 2025
Mitel Launches CX 2.0 to Power a More Connected, AI-Driven Enterprise
Mitel CX 2.0 - a hybrid‑friendly, AI‑powered CX platform that unifies virtual agents, workflows and orchestration for large enterprises.
Christopher Carey · 19 Nov 2025
Deskless, Not Disconnected: How to Boost Productivity for Frontline Staff
Workvivo and Tango Networks show why deskless workers need compliant mobile comms, eSIM and UC integration with Teams and Webex.
Kristian McCann · 19 Nov 2025
Defining Hybrid: Beyond the Buzzword in Unified Communications
Hybrid UC now lets enterprises add AI, security and Zoom Workplace to Mitel systems without a full cloud move. Published on UC Today.
Christopher Carey · 19 Nov 2025
Building a Culture of Connection in the Hybrid Workplace With Crestron
Crestron shows how Sightline, intelligent AV and AI-driven meeting room tech can make hybrid collaboration more inclusive and trusted.
Kieran Devlin · 17 Nov 2025
From Pitch to Delivery: Client Collaboration with Microsoft Teams for Professional Services
Microsoft Teams for professional services reduces email sprawl, boosts client collaboration and governance with Copilot, Teams Premium, P
Rebekah Carter · 14 Nov 2025
Connected Collaboration in Microsoft Teams for Automotive Firms: From Factory to Showroom
Why connected Microsoft Teams matters for automotive buyers: unified collaboration for factories, dealerships and service bays, with Dynamics 365, Power BI, Tea
Rebekah Carter · 14 Nov 2025
Smarter Workforces: AI and Automation in Human Capital Management
Discover how AI and automation are transforming Human Capital Management by enhancing employee experience, personalisation & workforce planning.
Alex Cole · 13 Nov 2025
Are Employee Recognition Platforms the Secret to Higher Engagement and Retention?
Discover how recognition platforms such as Workhuman boost engagement, retention, and ROI through data-driven tools
Sophie Wilson · 13 Nov 2025
Neat opens London Experience Centre to power hybrid work and video collaboration growth
Neat launches its London Experience Centre to boost hybrid work and video collaboration, helping IT leaders explore next-gen UC.
Christopher Carey · 13 Nov 2025
AI Is Changing UC – But You Don’t Need to Start from Scratch
As businesses increasingly adopt AI and cloud technologies, many are grappling with the challenge of modernizing communications without replacing their…
Christopher Carey · 12 Nov 2025
Can Unified Communications Actually Improve Employee Engagement ROI?
How to turn employee engagement into measurable ROI
Sophie Wilson · 12 Nov 2025
Apple Vision Pro 2: What Business Leaders Should Know About the Future of Spatial Collaboration
How the Apple Vision Pro 2 could revolutionise businesses' extended reality needs and productivity.
Rebekah Carter · 11 Nov 2025
Are Connected Workspace Platforms the Missing Link in Hybrid Work Engagement?
Discover how connected workspace platforms like Microsoft Viva, Cisco Webex, and Zoom Workplace are transforming hybrid engagement into measurable performance.
Sophie Wilson · 11 Nov 2025
Introducing Digital Silence: Twilio Exec Talks Strategy for Saving Employee Productivity
Twilio's Sam Richardson explains how their study found 40% of workers report that constant notifications disrupt their productivity, and how companies can turn to digital silence policies to help employees reclaim it.
Kristian McCann · 11 Nov 2025
The Business Case For the Galaxy XR: Specs, Software, ROI
Samsung Galaxy XR headsets can revolutionise your business' unified communications needs. Find out now on UC Today.
Rebekah Carter · 10 Nov 2025
How UC and Task Platforms Drive Workforce Intelligence
Discover how unified communications and task platforms create workforce intelligence that optimizes hybrid work and ROI for enterprises.
Rebekah Carter · 10 Nov 2025
Jabra Makes Its Meeting Room Portfolio Smarter With New Jabra Scheduler
Jabra has launched the Jabra Scheduler, a touchscreen panel designed to simplify meeting-room bookings and support hybrid work across modern offices.
Kristian McCann · 10 Nov 2025
Modernize Voice Without Disruption: Legacy Systems Meet Microsoft Teams
Dstny Call2Teams connects legacy PBX and UC to Microsoft Teams, enabling PSTN calling and low-disruption hybrid work modernisation.
Christopher Carey · 7 Nov 2025
What is Employee Engagement? The Ultimate Guide to Managing EE in 2026
Discover how AI collaboration tools are transforming employee engagement, productivity, and trust in the digital workplace.
Sophie Wilson · 6 Nov 2025
Collaboration Burnout: The Hidden Cost of UC Complexity
Collaboration burnout is hurting hybrid work productivity; published on UC Today, Tata Communications and Omdia highlight Teams, Webex, Zoom and UC complexity.
Christopher Carey · 6 Nov 2025
AI and Collaboration: The New Power Duo Transforming Employee Engagement
Discover how AI collaboration tools are transforming employee engagement, productivity, and trust in the digital workplace.
Guest Blogger · 6 Nov 2025
Workers Think AI Will Eliminate the Office—So What Happens Next?
GoTo CEO Rich Veldran explains why workers think the age of the office is ending and what you can do to prepare.
Kristian McCann · 5 Nov 2025
The Voice Layer in the Age of AI: Why Speech Still Matters
Voice is becoming a key AI layer for hybrid work, as Dstny Call2Teams links PBX and Microsoft Teams for richer speech insights. Published on UC Today.
Christopher Carey · 3 Nov 2025
Mastering Mobile Control and Compliance with Integrated UC
Why mobile UC control matters: Tango Networks' Lee Essex explains compliance blind spots, shadow IT and native dialler gaps for mobile-first workplaces. Publish
Kristian McCann · 31 Oct 2025
Microsoft First, But Not Microsoft Only: Simplifying the Modern Meeting Room
In a world where Microsoft Teams dominates but interoperability is non-negotiable, how can IT leaders simplify, secure, and scale their meeting room…
Rob Scott · 30 Oct 2025
Snom Puts Video Front and Centre with V420 4K Camera
Snom launches V420 4K camera with C300, plus A350M and A170C headsets – professional audio and video for hybrid work.
Christopher Carey · 30 Oct 2025
Yealink Expands from Microsoft Teams Rooms to ProAV with End-to-End Ecosystem Play
Yealink is pushing beyond its traditional meeting room stronghold and into the professional AV market, unveiling a suite of intelligent audio, video, and…
Christopher Carey · 29 Oct 2025
Take Back Control: Why Smarter UC Management Is the Key to AI Success
In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS , to discuss how enterprises can reclaim visibility and…
Kieran Devlin · 28 Oct 2025
Legacy Compliance Is Holding You Back from Shifting to Modern Cloud Voice Solutions
Legacy compliance is blocking cloud voice adoption: Published on UC Today, Theta Lake says Teams, Zoom, AI transcription and unified DCGA need cloud-native gove
Rob Scott · 28 Oct 2025
Amazon Lays Off 14,000 Corporate Workers in Reported AI Efficiency Push
Amazon reportedly plans 30,000 layoffs as AI automation reshapes efficiency, culture, and collaboration across the enterprise.
Kieran Devlin · 28 Oct 2025
From Finalist to Front-Runner: How Dstny Reassessed Its Strategy to Lead UCaaS in EMEA
Dstny’s UCaaS win shows why mobile-first, API-first cloud communications matter for hybrid work, partners and customers across EMEA. Published on UC Today.
Christopher Carey · 27 Oct 2025
Mastering Microsoft Teams Management: How IT Leaders Can Regain Control Step By Step
Martello Vantage DX helps IT leaders regain control of Microsoft Teams, Teams Phone, Teams Rooms and Copilot with DEM.
Kieran Devlin · 24 Oct 2025
UCaaS+ in 2026: Why a $595 Billion Managed Services Boom Is Reshaping Enterprise Communications
Discover why UCaaS+ (aka UCaaS Plus) is driving the $595 billion managed services boom in 2026. Learn how MSPs are bundling UCaaS with security and networking to help enterprises navigate cloud communications complexity with Microsoft Teams, Zoom, RingCentral, and Cisco solutions.
Chris Porter · 24 Oct 2025
How Intermedia and LDI Are Redefining Unified Communications and Contact Center Integration for the AI Era
Unified communications and contact centre integration now drives CX ROI. Published on UC Today, Intermedia and LDI show how AI, cloud and omnichannel scale.
Kieran Devlin · 23 Oct 2025
Newline Interactive's Q Pro Elite Board Aims to Elevate Hybrid Collaboration
Discover how the Newline Q Pro Elite Series enables seamless hybrid collaboration for enterprise and classroom environments.
Kieran Devlin · 23 Oct 2025
Microsoft’s Next Teams Update Turns Wi-Fi into Workplace Intelligence Via Office Auto-Detect
Microsoft Teams will soon detect workplace locations automatically via Wi-Fi, transforming hybrid work but raising data privacy questions.
Kieran Devlin · 23 Oct 2025
Why Modern Video Meetings Need AI-Optimized Systems
AI-optimized video meeting systems solve hybrid work challenges by enhancing visibility, audio, and engagement for remote and in-room teams.
Kristian McCann · 21 Oct 2025
From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey
Explore Dstny - UC Today solutions for seamless communication and connectivity in the workplace with advanced telephony integration.
Christopher Carey · 20 Oct 2025
IT Leadership: What Imperial College London Teaches Us About AI in Hybrid Meetings
AI is transforming meetings, but true hybrid equality still depends on people, design and training—not just technology.
Christopher Carey · 16 Oct 2025
How Do We Prepare For the Human Cost of the AI-Powered Workplace?
As AI reshapes work, psychologists warn of burnout, detachment, and identity loss. Is automation freeing us or fracturing the workforce?
Kieran Devlin · 15 Oct 2025
Hybrid UC: Mitel’s Strategy for Evolution, Not Revolution in the AI Era
In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive…
Christopher Carey · 15 Oct 2025
Closing the Loop with Real-Time Feedback: CPaaS for CX and EX Leaders
CPaaS is turning SMS, RCS, voice and chat into real-time feedback loops for CX and EX leaders.
Rebekah Carter · 10 Oct 2025
CPaaS Workforce Engagement: Smarter Alerts for Frontline and Deskless Employees
CPaaS workforce engagement helps frontline teams with SMS, WhatsApp, RCS and voice alerts, cutting missed updates and delays.
Rebekah Carter · 10 Oct 2025
Yealink and Microsoft Celebrate 10 Years of Partnership with Next-Gen AI Meeting Solutions
Ten years after first teaming up on a Lync-certified phone, Microsoft and Yealink are celebrating a decade-long partnership that has helped shape the way…
Christopher Carey · 8 Oct 2025
IT Leadership: Inside Virgin Active’s Tech Transformation, From Smart Urinals to AI Workouts
At UC Expo 2025, Virgin Active’s Louise John reveals how AI, hybrid work, and smart fitness tech are transforming enterprise IT and wellbeing.
Kieran Devlin · 7 Oct 2025
7 Takeaways from WebexOne 2025: The Year Cisco’s AI Got Agentic
Discover the top takeaways from WebexOne 2025 as Cisco unveils Connected Intelligence, Agentic AI, and the future of collaboration technology.
Rob Scott · 7 Oct 2025
UCX London 2025: AI, Contact Centers, and the Future Workplace
UC Today dissects the top trends talked about at UCX London 2025, diving into AI, cybersecurity, hybrid work, and contact center innovations.
Kristian McCann · 6 Oct 2025
7 Ways ChatGPT Can Supercharge Your Teams and Zoom Meetings
Discover 7 ways ChatGPT can transform your Teams and Zoom meetings. From agendas to minutes, see how AI saves time and boosts productivity.
Rob Scott · 3 Oct 2025
The Visibility Effect: How Video Meeting Visibility Doubles Attention and Engagement
Jabra and LSE show visible participants double engagement in hybrid meetings, as PanaCast 40 VBS uses AI and 180-degree video.
Kristian McCann · 3 Oct 2025
WebexOne Rocks Interoperability! Craig Durr Shares His Take on Cisco’s Open Strategy
Interview with Craig, Chief Analyst at The Collab Collective, from WebexOne 2025. Cisco Webex, RoomOS 26, agentic AI, Microsoft Copilot, Zoom, Google.
Rob Scott · 1 Oct 2025
Why IT Leaders Are Prioritising UC-Integrated Mobile Telephony
UC-integrated mobile telephony with Tango Extend and eSIM helps IT control mobile costs, compliance and Microsoft Teams or Cisco Webex.
Kristian McCann · 1 Oct 2025
Workplace Management in Big Tech: Retaining Talent Through Hybrid Workspaces Design
Big Tech’s return-to-office push is failing; published on UC Today, hybrid workspace design, Microsoft Places, Google and Zoom now matter for retention.
Rebekah Carter · 1 Oct 2025
WebexOne 2025: Connected Intelligence Takes Center Stage
UC Today interviews Cisco’s Aruna Ravichandran at WebexOne 2025 in San Diego, exploring the Connected Intelligence theme, agentic AI innovations, key announcements, and highlights including celebrity speaker Ryan Reynolds.
Rob Scott · 30 Sept 2025
WebexOne 2025: Cisco Bets Big on Agentic Collaboration
Discover Cisco’s latest agentic AI innovations from WebexOne 2025. UC Today brings you exclusive interviews, daily roundups, and insights on how Connected Intelligence is reshaping UC and CX.
Rob Scott · 30 Sept 2025
Experience Zoning: Cut Real Estate Costs and Boost Productivity with Adaptive Workplace Design
Experience zoning cuts real estate costs and lifts productivity with adaptive workplace design, sensor data, AI booking and IoT, as seen with Robin and Joan. Pu
Rebekah Carter · 30 Sept 2025
Is the Hybrid Work Model at a Crossroads? Unpacking Owl Labs' 2025 Work Report
Hybrid work is evolving. Owl Labs’ ninth annual State of Hybrid Work Report, surveying 2,000 full-time knowledge workers in the US, finds that while…
Kieran Devlin · 30 Sept 2025
You’re Measuring Employee Experience Wrong. Build a Net EX Score
A Net EX score helps workplace buyers spot engagement, turnover and space issues faster with surveys, sensors, Teams, Slack and Viva.
Rebekah Carter · 30 Sept 2025