Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy
Learn how Tango Networks’ Mobile Network as a Service can replace dual UC platforms and POTS lines for cheaper continuity.
Kristian McCann · 28 Jan 2026
How a Florida Bank Achieved Seamless Migration and Full Adoption with Operator Connect by CallTower
Why UC migrations fail: CallTower helped a Florida bank move to Microsoft Teams Operator Connect with zero downtime, UC analytics and full adoption. Published o
Kieran Devlin · 15 Dec 2025
Deskless, Not Disconnected: How to Boost Productivity for Frontline Staff
Workvivo and Tango Networks show why deskless workers need compliant mobile comms, eSIM and UC integration with Teams and Webex.
Kristian McCann · 19 Nov 2025
Microsoft Teams Enterprise Playbook: Driving ROI and Trust
Learn how to maximise Microsoft Teams enterprise ROI with proven strategies for adoption, AI integration, governance and secure collaboration.
Rebekah Carter · 6 Nov 2025
Microsoft Teams Phone System ROI: Unlocking True Business Value for the Enterprise
Discover how Microsoft Teams Phone delivers 143% ROI through cost savings, productivity gains, and unified cloud communications.
Rebekah Carter · 31 Oct 2025
Gamma UCX: Simplifying UC Number Porting with Self-Serve Innovation
Gamma UCX simplifies number porting with self-serve control for Microsoft Teams, Webex and Zoom across Europe.
Kieran Devlin · 7 Oct 2025
Microsoft Teams Contact Center Integration: Connect vs Extend vs Unify
Microsoft Teams contact center integration shifts from Connect to Extend to Unify, shaping AI-driven service, Teams Phone and Azure.
Rebekah Carter · 3 Oct 2025
Multi-UCaaS is a Minefield. Here’s How Channel Partners Can Still Win
In 2025, unified communications can often look anything but unified. Customers are split across Microsoft Teams, Zoom, Cisco Webex and more, creating…
Kieran Devlin · 15 Sept 2025
Why UC Providers Are Rethinking Voice Strategy Around Microsoft Teams
Microsoft Teams has become the epicenter of enterprise collaboration, reaching hundreds of millions of users worldwide.
Christopher Carey · 10 Sept 2025
How Call2Teams is Revolutionizing Microsoft Teams Voice Integration
See how Call2Teams revolutionizes Microsoft Teams voice integration with zero-touch onboarding, UC flexibility, and white-label delivery.
Christopher Carey · 3 Sept 2025
Fast-Track Teams Calling: How Dstny’s Call2Teams is Simplifying Voice Integration for Service Providers
Discover how Dstny's Call2Teams simplifies Teams voice integration for service providers with faster onboarding and scalable direct routing.
Christopher Carey · 29 Aug 2025
Teams Phone Mobile: The Simple Guide for Mobile Teams
Why mobile teams need one number and unified calling: Microsoft Teams Phone Mobile brings BT, EE, Teams, Operator Connect and BYOD to UC Today.
Rebekah Carter · 15 Aug 2025
Haptap's Microsoft Teams Call Manager Hands Resellers the Keys to the SMB Market
Haptap Call Manager simplifies Microsoft Teams Phone with one portal, helping MSPs and resellers serve SMBs via Direct Routing, Operator
Kieran Devlin · 30 Jul 2025
The Top Microsoft Teams Operator Connect Partners Driving Voice Forward
The top Microsoft Teams Operator Connect partners simplify PSTN, calling and mobile in Teams for faster, reliable voice.
Rebekah Carter · 10 Jul 2025
How RingCentral for Enterprise Fits with the Shifting Communications Landscape
Is it time to invest in RingCentral for enterprise? That depends. It’s hard to deny RingCentral’s leadership position in the Unified Communications…
Rebekah Carter · 4 Jul 2025
Data-Driven Teams: The CX Analytics Engine Every Service Provider Needs
Akixi adds CX analytics to Microsoft Teams, helping MSPs, SIs and telcos prove value, optimise PSTN and customer experience.
Kieran Devlin · 1 Jul 2025
Microsoft Teams Contact Center: What Are Your Options?
Compare Microsoft Teams contact centre options, from Teams Phone and Premium Queues to Connect, Extend and Unify with Dynamics 365.
Rebekah Carter · 27 Jun 2025
The CX Differentiator: How Akixi Empowers Service Providers to Win Bigger Deals
Modern businesses don’t want bog-standard cloud-based communications; they want visibility, control, and the ability to improve CX at every touchpoint.
Kieran Devlin · 25 Jun 2025
Surviving and Thriving in Compliance-Heavy Markets with Direct Routing
See why Direct Routing helps Microsoft Teams telephony stay compliant with RAY BAUM’s Act, EECC, PSAPs and emergency calling.
Christopher Carey · 16 Jun 2025
AudioCodes Certified for Microsoft Teams Operator Connect: What Channel Partners Need to Know
AudioCodes has officially joined Microsoft’s Operator Connect Partner (OCP) club, unlocking a streamlined path to Teams Phone deployments and a new…
Christopher Carey · 10 Jun 2025
Microsoft Teams Integrations vs Teams Phone – What’s the Best Fit for Business Calling?
Why it matters: Teams Phone suits basic Microsoft 365 calling, while Intermedia Unite for Teams adds CRM, contact centre, SMS and AI. Published on UC Today.
Kieran Devlin · 28 May 2025
Mobile Teams Phone Now Available on Virgin Media O2 - Indications of a Larger UC Entry?
Virgin Media O2 Business adds Microsoft Teams Phone Mobile, giving large enterprises seamless mobile and desktop calling across Teams. Published on UC Today.
Kristian McCann · 23 May 2025
Why Direct Routing Still Dominates for CSPs
Why Direct Routing still matters for CSPs: Dstny says Microsoft Teams voice, automation and global scale keep it competitive against Operator Connect and Teams
David Dungay · 19 May 2025
AI-Powered Customer Engagement: How to Make Your AI Deployments Matter
AI is rapidly becoming a must-have for businesses seeking a competitive edge. Yet in this race, we are witnessing a rush to adopt AI without necessarily…
Kristian McCann · 19 May 2025
Comparing UC Service Management Providers: Key Considerations
Why UC service management now matters for Teams, Cisco and Zoom buyers: compare IR, NUWAVE, Akkadian Labs, Kurmi, Nectar, VOSS and more. Published on UC Today.
Rebekah Carter · 14 May 2025
Pre-Emptive Customer Service: Dialpad Announce Agentic AI Ambitions and Platform Enhancements
Dialpad has today announced its strategic vision for agentic AI and new platform enhancements.
Kristian McCann · 13 May 2025
The Complete 8x8 Guide for Business Leaders
If you’re tired of running your business with a patchwork of complicated phone systems, messaging apps, and video conferencing tools, this 8x8 guide will…
Rebekah Carter · 13 May 2025
Transforming Legal Communications With SIPPIO: How Cloud Voice Solutions Drive Efficiency and Cost Savings
Communication tools aren't just office necessities in 2025—they're strategic assets that directly impact client service, attorney productivity, and…
Kieran Devlin · 8 May 2025
Skype Signs Off: Microsoft Finally Hangs Up on the Once-Dominant Calling App
Skype shuts down as Microsoft moves users to Teams, highlighting the shift to Microsoft 365, Teams Phone, Direct Routing and Copilot.
Kieran Devlin · 6 May 2025
Microsoft Teams Launches 'Unify' Integration Model
Microsoft has introduced the “Unify” Integration Model, a new approach that enables native development of contact center applications within Microsoft…
David Dungay · 21 Apr 2025
How Does NICE's Omnichannel Capabilities Compare to Genesys?
NICE CXone vs Genesys Cloud CX matters as businesses shift from voice to omnichannel, with AI, analytics and routing.
Kristian McCann · 3 Apr 2025
How Telecoms Can Adapt to a Cloud-First World: Talk with LoopUp CEO
Cloud-first UC is forcing telecoms to integrate with Microsoft Teams and Operator Connect. Published on UC Today, LoopUp’s Steve Flavell explains why.
Kristian McCann · 31 Mar 2025
Boosting Productivity & Voice Connectivity: Tata Communications’ UCaaS Solution for Microsoft Teams
Learn how teams UCaaS helps modern enterprises streamline communication and improve employee engagement seamlessly.
George Malim · 10 Mar 2025
Webex Announce Contact Center Integration to Epic for Enhanced Patient Experience
Why it matters: Webex Contact Center’s Epic integration gives healthcare teams in Epic Systems AI-driven omnichannel support. Published on UC Today.
Kristian McCann · 3 Mar 2025
So Many Microsoft Operators! What’s the Difference?
Operator Connect helps Teams voice buyers avoid Direct Routing complexity. Published on UC Today, see what matters in Microsoft Teams, CallTower, security and s
Rebekah Carter · 10 Sept 2024
Leveraging Operator Connect to Optimize Partner Services
Why partners should care: Operator Connect for Microsoft Teams can cut costs and simplify PSTN calling. Published on UC Today, with Telnyx, DR and OC.
Susie Harrison · 2 Sept 2024
Operator Connect vs Direct Routing - Discussing the Future of UC
Why PSTN still matters: UC Today’s Telnyx CEO interview weighs Operator Connect vs Direct Routing, Teams Phone and channel partners.
Susie Harrison · 30 Aug 2024
Akixi, TekVizion Empower Service Providers With Premium Automated Testing
Akixi and TekVizion add automated testing for Microsoft Teams Voice and CX analytics, giving service providers stronger data integrity. Published on UC Today.
Kieran Devlin · 12 Aug 2024
Microsoft Operator Connect vs Direct Routing
Operator Connect and Direct Routing help buyers voice-enable Microsoft Teams, with PSTN, SBC and legacy systems.
Rebekah Carter · 30 Jul 2024
CallTower Continues Global Operator Connect Expansion
CallTower expands Operator Connect globally as demand shifts from Direct Routing, with William Rubio on differentiation.
Tom Wright · 29 Jul 2024
Elevating Contact Centres To The Next Level With Conversant C360
Ads Khan explains how Conversant C360 can help contact centres tackle 2024 challenges with flexible contact centre modules.
Kieran Devlin · 15 Jul 2024
How Operator Connect Makes Global Collaboration Seamless Across Both Teams and PSTN
The evolving workplace, defined by agile work models (remote and hybrid work), transforming technology, and changing employee and customer expectations…
Rebekah Carter · 24 Jun 2024
What Teams Phone License do you need for Operator Connect or Direct Routing?
In an ever-evolving workplace, defined by hybrid and remote work, technological innovation, and dynamic growth, platforms like Microsoft Teams have become…
Rebekah Carter · 18 Jun 2024
How MSPs can Bill the Future of Microsoft Services
Watch on YouTube UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs…
David Dungay · 7 Jun 2024
How to Navigate the PSTN Switch-Off: The Step-by-Step Guide
Why the PSTN switch-off matters: UK buyers must assess telephony, SIP trunking, SOGEA, VoIP, PBX and Microsoft Teams before 2025. Published on UC Today.
Rebekah Carter · 28 Mar 2024
Global UCaaS Market To Surpass 131M Users By 2028
The global UCaaS market is expected to surpass 131 million users by 2028, new research by Cavell suggests.
Kieran Devlin · 26 Mar 2024
Transforming Microsoft Teams into an Opportunity for Partners and Service Providers
Microsoft Teams has emerged as a prominent platform for communication and collaboration, especially in the wake of remote work becoming the new norm.
Tom Wright · 22 Mar 2024
Tollring’s Adds Call Analytics and Recording to PingCo’s Platform
Why it matters: PingCo’s TCAP Services Hub now adds Tollring Analytics 365 call analytics and call recording for Microsoft Teams Voice, Operator Connect and Dir
James Stephen · 15 Mar 2024
SIPPIO Unveils Microsoft Teams Phone Service Upgrade
SIPPIO upgrades Microsoft Teams Phone with reporting, call recording, AI insights and messaging for global enterprises.
Kieran Devlin · 13 Mar 2024
Reinvent Introduces NetSapiens’ UC&C Platform to Reseller Partners
Reinvent adds NetSapiens UC&C to reseller portfolio, giving MSPs and telecom partners cloud-native white-label UCaaS, video and contact centre options. Publishe
James Stephen · 11 Mar 2024
CallTower Expands Operator Connect Telephony Across EMEA
CallTower expands Operator Connect for Microsoft Teams across EMEA, adding PSTN voice, Direct Routing and telephony for Teams.
Kieran Devlin · 6 Mar 2024
The Hottest Trends in CCaaS and UCaaS Platforms for 2024
Why it matters: CCaaS and UCaaS convergence is cutting costs and stack sprawl. Published on UC Today, see 2024 trends in Microsoft Teams, AI, CPaaS, security an
Rebekah Carter · 4 Mar 2024
Using Microsoft Teams in Omnichannel Environments
Microsoft Teams can anchor omnichannel with Direct Routing, Operator Connect, SMS, social media and contact centre integrations.
Rebekah Carter · 21 Feb 2024
Microsoft Expands Teams Cloud Calling to India
Microsoft has partnered with local operators to offer Teams customers in India the option to implement Teams cloud calling.
James Stephen · 8 Feb 2024
8x8 Adds AI-Boosted Meeting Features to XCaaS Platform
8x8 has added AI-powered video meeting features to its XCaaS communications, collaboration and contact centre platform to enhance productivity and…
Kieran Devlin · 19 Jan 2024
Gamma Bolsters Channel Portfolio With EnableX Acquisition
Gamma’s EnableX deal expands channel UCaaS, Ericsson-LG Enterprise, iPECS Cloud and cloud communications for UK resellers.
Kieran Devlin · 8 Jan 2024
Conversant C360 Platform Review: Simplifying Connectivity
Why it matters: Conversant C360 simplifies Microsoft Teams UCaaS and CCaaS with direct routing, Roger365, Oak, analytics, recording and reporting.
Rebekah Carter · 5 Jan 2024
Unleashing the Potential of SBC: From Necessary Evil to Revenue Enabler
Traditionally, Session Border Controllers (SBCs) were designed to keep IP networks from being exposed to the public internet, functioning as firewalls.
Linoy Doron · 3 Jan 2024
Operator Connect and Conversation Intelligence: What’s in it For Service Providers?
Operator Connect plus Dubber conversation intelligence in Microsoft Teams helps service providers cut churn, boost ROI and compliance.
Rebekah Carter · 19 Oct 2023