Haptap has introduced a new service intended to make Microsoft Teams Phone management far less painful and far more lucrative for telecom resellers.
The new Haptap Call Manager for Microsoft Teams is a portal-based management tool designed specifically for the needs of MSPs, VARs, and resellers targeting small and mid-sized business clients. It automates much of the setup and day-to-day admin of Teams Phone Systems, aiming to enable partners to roll out managed services quickly, affordably, and at scale without the need for deep Microsoft expertise.
“Haptap Call Manager helps resellers deliver top-quality Teams Phone solutions as a managed service to SMBs and mid-size businesses, affordably and at scale through one portal,” said Mark Herbert, CEO of Haptap Limited. “By simplifying the current approach of using Teams Admin Centre, we let partners focus on growth and lower their cost of delivering great service for these customers.”
Everything runs through a single interface, which means no hunting through multiple customer portals or juggling authentication logins. The tool supports Direct Routing, Operator Connect, and Microsoft Calling Plans, and is built to provision systems in minutes. Crucially, Haptap stresses that it's designed to feel more like managing a traditional phone system than navigating Microsoft’s layered admin tools, helping generalist support teams hit the ground running.
For resellers, this should translate into less time spent configuring Teams and more time delivering high-value services and, naturally, getting paid for them. Haptap’s managed service model supports ongoing revenue through support, feature management, and customer success, not just initial setup.
Haptap is also offering training, marketing support, and flexible licensing options through its partner programme, giving resellers the tools they need to market these services in a way that fits their business.
