Microsoft Teams is everywhere in the enterprise world. But when it comes to the contact center, the story hasn’t always been straightforward. A lot of organizations have patched things together, maybe a third-party CCaaS platform on one side, Teams for collaboration on the other, with a few custom connectors in between.
That’s why Microsoft Teams Contact Center vendors have become such a hot topic. Microsoft has been steadily certifying solutions that plug straight into Teams, giving companies a proper, end-to-end Microsoft Teams Contact Center solution. The aim is simple: remove the glue code, make the tools work natively, and give IT leaders, supervisors, and end-users a smoother ride.
Here, we look at the accredited contact center for Microsoft Teams vendors worth watching in 2025. Each brings its own spin: some go all-in on AI and automation, others focus on global voice coverage, while a few double down on tight integration with Microsoft 365. What they share is certification, and that makes all the difference when uptime, compliance, and customer experience are on the line.
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Microsoft Teams Contact Center Vendors
Top Microsoft Teams Contact Center Vendors
Plenty of companies offer contact center integrations for Teams, but only a smaller group has gone through Microsoft’s full certification process. Those are the ones that matter here. Certification means the platform has been stress-tested for reliability, security, and the kind of scale that enterprises need.
Each of the Microsoft Teams Contact Center vendors in this guide has taken a slightly different route. Some built entirely new cloud services on Azure. Others expanded mature CCaaS platforms with direct Teams integration. A few started small, with targeted solutions for specific industries, and are now scaling globally.
Notably, for this guide, we’re not currently featuring any company awaiting certification, but we will update this map as new organizations achieve accreditation.
8×8
8x8 is all about flexibility, simplicity, and customization. Their contact center for Microsoft Teams is about bringing everything under one roof: calls, video, chat, and contact center - all sitting natively inside Teams.
8x8 offers native voice coverage in more than 50 countries, with compliance baked in, so multinationals don’t need to juggle separate carriers in each region. On top of that, their uptime SLA is 99.999%, and they even use machine learning to improve reliability.
For supervisors, 8x8’s analytics are a big draw. Dashboards bring together call quality, usage patterns, and customer engagement trends in one place. AI is part of the package too, helping with things like conversation analysis, quality management, and even agent coaching in real time.
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Anywhere365
Anywhere365 was one the world’s first companies to offer a Microsoft-certified cloud contact center for Teams, and it's still a standout in integrating with the wider Microsoft ecosystem. Offering both the Extend and Connect models, Anywhere365 runs entirely on Azure and works across everything from Dynamics 365 and SharePoint to Power BI and PowerApps.
The Dialogue Studio gives IT a low-code way to build workflows, while intelligent routing means chats, calls, or bots go straight to the right person, based on skills, location, or CRM data.
Users love that agents see the full conversation history, even if it spans bots, email, or Teams chats, they don’t lose context. Add in AI-based translation and multilingual IVR, and supervisors get wallboards and Power BI-driven reporting that play well with existing Microsoft investments.
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AudioCodes
AudioCodes built Voca CIC from the ground up on Azure, using Communication Services to create what’s now one of the few Unify-certified Teams contact center solutions. That means it lives naturally inside Teams Phone, not standing beside it.
It’s lightweight but versatile, covering voice, chat, email, SMS, and sporting drag‑and‑drop call flows, AI-based IVR, multilingual support, real-time dashboards, and CRM hooks wrapped in a pay-as-you-go shell. Plus, AudioCodes supports a range of intelligent routing options for skill-based routing, multi-platform routing, and overflow threshold management. You can even view customer data in Teams in real-time when handling conversations.
AudioCodes also offers built-in conversational AI (powered by Azure), and Microsoft cognitive services, as well as NLU solutions that connect with 14 language options.
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Avaya
Avaya’s long-time strength is in large-scale communications, and now it's earned its stripes as one of the top certified Microsoft Teams contact center vendors, using the “Connect” model for the Enterprise cloud platform built on Azure.
Companies that already run Avaya can keep that infrastructure intact, while giving agents a seamless way to use it from Teams. There’s full access to enterprise-grade features, robust compliance, deep security, and flexible routing.
Avaya’s conversational AI solutions are available too. They own patents for real-time speech recognition and intent tracking, powering smarter supervision and insights. Plus, everything is manageable through a centralized admin portal.
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Bright Pattern
Bright Pattern’s CCaaS is all about seamless connection, with a native platform that includes ACD, AI, and WFM. It’s fully certified by Microsoft, meaning it's passed the testing barriers that signal true alignment with Teams architecture.
The all-in-one intelligent contact center gives businesses virtual agents, transcription, summarization, note-taking, and an agent assist solution. Plus, with WFM, businesses can easily tap into forecasting, scheduling, intraday management, and real-time adherence reports.
Plus, it’s built for enterprise patterns: Entra ID SSO, Azure hosting, CRM screen pops, full omnichannel history. There’s even a convenient integration layer so teams can add in the tools they use every day for customer relationship management and reporting.
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CentrePal
CentrePal is one of the few Microsoft Teams contact center vendors currently offering the Unify model, alongside a complete suite of contact center capabilities. It gives organizations all of the key contact center tools they need in one place, from interaction timelines, to advanced routing, callback options, reporting tools, and wallboards.
It keeps things simple: one view for agents, timeline-based interaction history, custom supervisor profiles, and flexible security strategies. There are built-in tools for interaction recording for compliance, and automated call wrap up solutions. Plus, you can even automatically send surveys to customers to track satisfaction scores.
CentrePal also integrates with a range of CRMs and other business tools. It also offers an “Extend” model alternative, for companies that want more variety.
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Cisco Webex
Building on an ongoing partnership with Microsoft, Cisco offers hardware and software solutions through the Webex brand. The Webex Contact Center, certified for Microsoft Teams, is an AI-powered solution combining self-service options, intelligent analytics, AI coaching and real-time insights.
It’s not just a connector, it brings full omni-channel capabilities into Teams: with voice, chat, social, email, even outbound campaign tools, all running with skill-based routing and rich reporting.
From an agent’s perspective, collaboration is seamless. Need a subject-matter expert during a call? Presence sync means they appear directly in Teams, making expert hand-offs fast and context-rich. Under the hood, it handles both Microsoft PSTN and third-party direct routing, and it plays well with certified SBCs.
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Cirrus
One of the newer additions to the list of Microsoft Teams contact center vendors in 2025, Cirrus uses the Connect model to deliver a comprehensive CCaaS platform to enterprises. The system connects omni-channel support (voice, SMS, chat, email, social), AI-enhanced routing and automation, plus analytics and workforce optimization.
With real-time visibility and insights, cutting-edge security, and an easy way to connect various other apps, from CRM to ERP systems, Cirrus offers a lot of flexibility. Beyond features, they clearly play to real-world needs. Their UI is accessible, hybrid-ready, and designed to feel intuitive, even for those working remotely or with assistive tech.
Cirrus also offers external solutions for secure payment management, and accessibility, as well as end-to-end support for enterprises migrating to the cloud.
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ComputerTalk
ComputerTalk’s ice Contact Center is among the earliest movers in Microsoft’s certification program - part of the Connected Contact Center initiative. That means it's been vetted for reliability, security, and performance. It was also one of the first solutions to begin exploring the Unify model.
This native all-in-one cloud contact center can flexibly integrate with a range of existing applications and legacy tools. It also supports non-Teams users with a native softphone and legacy PBX solutions. The omnichannel contact center offering includes in-depth insights into customer journeys and KPIs, provides access to voice disaster recovery, and enables comprehensive reporting.
Companies can also take advantage of valuable business and agent management tools, like silent monitoring and coaching capabilities. ComputerTalk also offers recording options, AI solutions, an outbound dialler, and an interaction workflow designer.
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ContactCenter4All
ContactCenter4All has kept things simple with CC4Teams: it’s a fully certified Microsoft Teams Contact Center, built on the Extend model, that lives inside the platform your people already know. Like many Microsoft Teams contact center vendors, this company focuses on user experience.
The focus here is on giving agents and supervisors tools that feel lightweight but still enterprise-ready. Agents get skill-based routing and easy warm or cold transfers, while supervisors see live dashboards and wallboards that make it easy to spot trends as they happen. If you need more depth, CC4Teams connects straight into Power BI for richer reporting.
Built on Azure and ISO 27001 certified, it’s designed for organizations that want the comfort of a secure, cloud-native service without overcomplicating the rollout. For IT leaders, that means quicker deployments. For frontline teams, it means less training and faster adoption.
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Content Guru
Content Guru quietly set a high bar early, storm INTEGRATE was among the first to get the Microsoft Teams Connected Contact Center certification, and it’s still turning heads today, particularly with the introduction of new AI features.
Agents using the storm platform can transfer calls directly into Teams, seeing who’s available in real time without switching apps, or losing context. Compliance is easy to manage too. Built-in screen and call recording via storm RECORDER ensures everything's auditable.
Plus, there are countless options to extend and customize the storm ecosystem with leading integrations. Content Guru also promises companies 99.999% reliability, and limitless scalability worldwide.
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Enghouse Interactive
Building on their longstanding relationship with Microsoft, Enghouse offers a collaborative Microsoft Teams contact center, with advanced interaction handling capabilities. The solution was one of the first to be certified for use with Microsoft Teams and includes access to a range of features, including advanced routing to help users manage call queues and screen pops for CRM records.
Like some other top Microsoft Teams contact center vendors, Enghouse goes big on collaboration. Agents see presence, can pull in back-office experts fast, and use skills-based routing all inside the Teams UI. There are plenty of additional services to explore too.
Business leaders can turn to Enghouse for compliant call recording solutions, end-to-end migration support, and advanced AI-enabled solutions.
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Five9
Five9 takes a forward-looking, AI-centric approach as one of the leading Microsoft Teams contact center vendors. Their integration for Teams is all about blending contact center routing with familiar collaboration workflows and intelligent tools.
Agents get click‑to‑call from Teams, smart directory filters, on-net calling and transferring, conferencing, and you can connect to both the Teams back-end and your own carrier. They also build in omnichannel touches for chat, email, social, and more, with AI components where possible.
Five9’s Microsoft Teams solution includes intelligent redirecting capabilities, toll-free on-net calling and conferencing options, and support for both AI and automation capabilities. Plus, companies can align their Five9 offering with workforce management tools, and other business integrations. Five9 can even assist companies with optimizing and configuring their Teams contact center.
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Genesys
Genesys is a name most people in CX know, with a strong solution for Microsoft Teams. The Genesys Cloud integration lets Teams users tap into the full Genesys orchestration engine right from within their hub. Agents can collaborate with colleagues, tap into intelligent routing, and escalate channels, across voice, chat, or email, with just a click.
It runs under the Connect integration model, meaning it uses certified SBCs and Direct Routing to deliver Teams-native calling. Enterprises get Genesys-class contact center muscle like AI-assisted workflows, omnichannel orchestration, and analytics, without dragging agents out of Teams.
IT teams will appreciate the flexibility, especially around “bring your own carrier” (BYOC) voice options and seamless call handling. Genesys is also experimenting with agentic AI solutions, via the Genesys Cloud AI Studio.
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Heedify
Heedify offers a contact center and attendant console for Teams that feels friction free. Enterprises can get agents and reception routing set up in under an hour, with no IT help. For agents everything from queues, IVR, call transfers, and even caller context, is just part of the Teams cockpit. Supervisors get live dashboards, Power BI reporting, and wallboards that are central to the experience.
