User Experience
Don't get Overloaded on the Path to the Cloud
We go into enterprise customers where they are asking their staff to use 15-20 apps at any one time. This presents lots of different problems. Mainly time spent navigating is wasted (up to an hour per day) and detrimental effect on hardware
Dominic Kent · 5 Apr 2019
Voxbone Introduces Bespoke Enterprise Platform
Communications as a Service company, Voxbone is now celebrating the introduction of their new enterprise platform - designed to meet the communication…
Rebekah Carter · 5 Apr 2019
Introducing iPECS Cloud UC with VoLTE & 5G
Innovative Unified Communications company Ericsson-LG Enterprise recently announced a new pre-integrated solution for service providers .
Rebekah Carter · 4 Apr 2019
What are Avaya's Available CCaaS Options?
Customers can now go from plan to production in as little as a few days. You can start with a small POC of 100 users then scale to 1000 users on the same environment for real-time use
Dominic Kent · 4 Apr 2019
Video Conferencing - The Right Tools
Why is VC (Video Conferencing) the poor relation when it comes to the efficient deployment of tools?
Guest Blogger · 3 Apr 2019
Watch a Demo of the Nureva HDL300 and Span Workspace Solutions
Nureva’s HDL300 and Span Workspace show how audio pickup and digital whiteboards can improve huddle rooms and meetings.
Patrick Watson · 2 Apr 2019
Hugo Integration with BlueJeans
BlueJeans and Hugo link cloud meetings with real-time notes, helping SMB, mid-market and Fortune 500 teams turn insights into action. Published on UC Today.
Rebekah Carter · 2 Apr 2019
West's Approach to Collaboration
UC Today attended Enterprise Connect 2019 , potentially the biggest unified communications and collaboration event on the planet, to bring you interviews…
Patrick Watson · 2 Apr 2019
Gamma adds Collaboration to its Horizon Cloud PBX
Leading communications provider to the UK business sector, Gamma, has beefed up its Horizon Cloud PBX proposition with the announcement of Horizon Collaborate
Andy Cakebread · 29 Mar 2019
Introducing RingCentral Persist
RingCentral Persist keeps cloud voice, emergency, inbound and outbound calling running during internet outages.
Rebekah Carter · 28 Mar 2019
AMC Technology - New Contact Centre Integrations
In line with AMC Technology's webinar series , the CTI software specialist can now confirm they have launched integrations into leading customer service…
Dominic Kent · 27 Mar 2019
Disjointed Comms Fail Customers
Disjointed comms are costing customers, as RingCentral UK finds bad service drives churn. Published on UC Today, the report highlights AI, team messaging and se
Rebekah Carter · 25 Mar 2019
Getting Ready to Rumpus?
Rumpus - a new visual collaboration application featuring simultaneous screen, content and sentiment sharing
Andy Cakebread · 21 Mar 2019
Benefits of Communications Platform as a Service
Cloud-based "as-a-service" offerings are transforming the communication space. What could CPaaS do for your business?
Rebekah Carter · 20 Mar 2019
StarLeaf: 9/10 People Struggle with Video Calls
StarLeaf says 9 in 10 struggle with video calls, showing why ease of use, reliability and content sharing now matter in enterprise video conferencing. Published
Rebekah Carter · 19 Mar 2019
Avaya Launches Self-Service UCaaS Solution
Everybody is a consumer. If it’s easy to buy technology in the consumer world, the business world should replicate this customer experience
Dominic Kent · 18 Mar 2019
LogMeIn Collaboration has a New Look
LogMeIn’s GoToConnect unifies Jive and GoToMeeting, giving UCaaS buyers all-in-one voice, video and web conferencing at up to 50% less.
Andy Cakebread · 15 Mar 2019
NextPlane Survey Reveals IT Tug-of-War
NextPlane survey shows 82% of end-users push back on collaboration tools, raising security and IT risks for Microsoft Teams and UC buyers
Rebekah Carter · 14 Mar 2019
Angekis Launches New Blade VS
Like the dynamic startup feature, the Blade VS is built with the user experience in mind
Dominic Kent · 14 Mar 2019
Is Talkdesk the CCaaS Unicorn?
How many times have you been on a web chat to a human and been infuriated because it took so long for them to respond? Chatbots powered by machines and artificial intelligence don’t need to type
Dominic Kent · 14 Mar 2019
What’s HOT in Contact Centre with Julien Rio
Messaging is so hot right now. You have all the power when you send a message
Dominic Kent · 13 Mar 2019
Endpoint Wars 2019 – Which is the Best Device?
Endpoint wars 2019 shows why Grandstream, Avaya, Cisco, Yealink and Plantronics matter for UC, SIP, Teams and headsets.
Dominic Kent · 13 Mar 2019
CCaaS Success Toolkit
Just because you’ve introduced a CCaaS solution with all the bells and whistles doesn’t mean your customers are going to ring them
Dominic Kent · 12 Mar 2019
Top CCaaS Providers 2019
It can be a minefield when breaking down who to even approach. And that needs to happen a long time before you start seeing demos and producing requirements
Dominic Kent · 12 Mar 2019
Video Conferencing Trends 2019
In a world defined by dispersed workforces and global communication, video conferencing has emerged as an increasingly popular collaborative tool.
Rob Scott · 7 Mar 2019
2600Hz to Launch Cloud Comms Platform
2600Hz to launch a cloud comms platform and app store, helping carriers and enterprises with PBX, API integration and lower costs. Published on UC Today.
Ian Taylor · 7 Mar 2019
UC Headset Trends 2019
If you’ve ever worked at a call centre, you understand the importance of clear and concise communication with customers on the other end.
Ian Taylor · 4 Mar 2019
Slack's Block Party - You're Invited!
Have you been hoping and wishing for an easier and more flexible way to build apps in Slack?
Rebekah Carter · 1 Mar 2019
8x8 Launches PartnerXchange Platform
Leading provider of cloud communication and collaboration solutions, 8x8 recently announced the launch of their PartnerXchange solution.
Rebekah Carter · 1 Mar 2019
Collaboration Trends 2019: Industry Leader Insights
Why collaboration tools now need cloud, AI and interoperability. Published on UC Today, insights from Avaya, Zoom, Yamaha UC, StarLeaf and LogMeIn.
Rob Scott · 1 Mar 2019
Fuze Redefines Flexibility with Flex Summit
Leading cloud communication and collaboration platform provider, Fuze, recently announced the development of a pioneering new event.
Rebekah Carter · 27 Feb 2019
Gartner MQ for Workforce Engagement Management
Gartner’s new WEM Magic Quadrant shows which vendors matter for agent and employee experience, with NICE, Verint, Calabrio, Genesys, OpenText and Zoom on UC Tod
Rebekah Carter · 26 Feb 2019
Enghouse Interactive Get Realistic with Chatbots
Why chatbots fail without purpose: Enghouse Interactive says contact centre buyers need training data, up-to-date knowledge bases and strategy. Published on UC
Dominic Kent · 22 Feb 2019
Nuvias Hub Platform Gets Major Upgrades
Unified Communications solution provider Nuvias, recently announced a slew of updates to the popular Hub and Dovetail platforms.
Rebekah Carter · 20 Feb 2019
Pexip Ranks at No.1 in New NPS Survey
Leading provider of flexible video conferencing solutions, Pexip, recently announced their number 1 position in a new Wainhouse Research report.
Rebekah Carter · 19 Feb 2019
Plantronics Polycom Habitat Soundscaping In Action!
Plantronics Polycom’s Habitat Soundscaping at ISE 2019 shows how natural noise can reduce distraction in open-plan offices.
Patrick Watson · 18 Feb 2019
Logitech Transforms Meeting Room Control
Logitech Tap simplifies meeting room control for Google Hangouts Meet, Zoom Rooms and Microsoft Teams Rooms with one-touch video.
Rebekah Carter · 18 Feb 2019
Out Loud: Cisco's Cognitive Collaboration
Back in 2019 is our expert Cisco guest Jonathan George, who is a Pre-sales Consultant at MeetingZone , joining Patrick to preview the new year in world of…
Patrick Watson · 15 Feb 2019
Cloud PBX Review: Yeastar Management Plane for Service Providers
Yeastar Management Plane gives service providers scalable Cloud PBX, Linkus UC app, AWS and Google Cloud control.
Rebekah Carter · 15 Feb 2019
Snom Launches New User Interface
Snom version 10 brings a redesigned UI, QuickLookUp and SmartLabels with ambient light sensing, helping buyers simplify desk phones and setup. Published on UC T
Dominic Kent · 14 Feb 2019
In The Spotlight: ISE 2019
ISE 2019 showed why AV, Microsoft Teams, Cisco Webex Teams and Zoom Rooms matter to UC buyers, with Crestron, Logitech and Polycom.
Patrick Watson · 12 Feb 2019
Skype Rooms Becomes Microsoft Teams Rooms
Why it matters: Microsoft has rebranded Skype Rooms as Microsoft Teams Rooms, adding One Touch Join, proximity detection and dual screens. Published on UC Today
Rebekah Carter · 31 Jan 2019
Out Loud: Examining Metaswitch's New MaX UC Platform
Patrick is joined by special guest Chris Carabello, who is Senior Director of Product Marketing at Metaswitch Networks .
Patrick Watson · 31 Jan 2019
Take 5 UC Trends with Nuvias
Having been in the Unified Communications market since its very early days and witnessed over-enthusiasm and false starts, I am always careful in making…
Guest Blogger · 31 Jan 2019
Dealing with Collaboration Overload
Foehn says simpler communications can cut collaboration overload as Slack, Trello, Basecamp, Dropbox, Zoom and Salesforce pile up.
Dominic Kent · 24 Jan 2019
ALE Rainbow: Old Dogs, New Tricks
ALE Rainbow shows why mature UC vendors can compete in CPaaS, with 200 APIs, partner-led integrations and vertical focus. Published on UC Today.
Dominic Kent · 23 Jan 2019
Gamma Roadshow - "The Sound of Gamma"
Gamma’s UK roadshow launches Horizon Collaborate and channel advice on cloud PBX, SIP trunking and digitisation for partners.
Ian Taylor · 11 Jan 2019
Nestlé Selects Workplace by Facebook for Collab
Nestlé’s Workplace by Facebook rollout shows why company-wide collaboration matters: 210,000 staff, higher mobile engagement and live video. Published on UC Tod
Dominic Kent · 11 Jan 2019
AMC Technology Launches DaVinci Webinar Series
AMC Technology is starting 2019 with a webinar series to deep dive into various CRM and CSM business applications and how to make the most of your contact centre integration.
Dominic Kent · 11 Jan 2019
Rocketbook Everlast Review
Rocketbook Everlast promises reusable note-taking for Slack, Google Drive and Microsoft tools, but scanning speed matters.
Dominic Kent · 11 Jan 2019
Exploring Gesture Control for AR Applications
Why it matters: Crunchfish and Lenovo New Vision are testing gesture control for AR smart glasses, aiming to make workplace use hands-free. Published on UC Toda
Rebekah Carter · 9 Jan 2019
InGenius Talks Dynamics and AI
InGenius and Microsoft add CTI integration to Dynamics 365 Channel Integration Framework, boosting omnichannel AI and customer experience
Dominic Kent · 13 Dec 2018
Videxio Introduces Scan-to-Join Meetings
Videxio, the video conferencing company soon to finalise a merger with Pexip, recently announced their innovative scan to join functionality for video…
Dominic Kent · 13 Dec 2018
Catching Up with Videxio Mid-Merger
Videxio and Pexip’s merger could broaden channel video conferencing and cloud as-a-Service, while Meeting Connect adds QR code joins for
Dominic Kent · 11 Dec 2018
The Philosophy to Enable AI with Fuze
Fuze says the real AI win is a solid UCaaS foundation for business transformation, user experience and future insight.
Dominic Kent · 11 Dec 2018
Service Management Trends 2019
As communication environments grow increasingly complex, service management software is on the rise. We spoke to market leaders about the future of SM software.
Rob Scott · 10 Dec 2018
CallTower Delivers Optimised Internet Performance with CT Cloud Boost
Global leader in cloud-based enterprise-class UC and collaboration solutions, CallTower, recently announced their updated Cloud Boost Solution for stronger internet performance.
Rebekah Carter · 7 Dec 2018
Collaboration Software – Lessons to Learn from the Small Business
Foehn says small businesses lead collaboration software design. Learn why simple, connected cloud tools beat Microsoft, Avaya, IBM and Ci
Guest Blogger · 6 Dec 2018
Making the User the Hero of Microsoft Teams
Ensure a successful digital transformation by making the end-user the hero of your Microsoft Teams experience with the help of Arkadin’s change management tips.
Guest Blogger · 20 Nov 2018
Avaya Announces Platform Agnostic Desktop Experience Devices
Providers need to evolve from offering only phones with voice calling features to smart devices.
Dominic Kent · 20 Nov 2018