User Experience
AMC Technology - New Picasso User Interface Generally Available
User experience is constantly recognised as a key factor for pleasing your team & driving a better overall external customer experience.
Dominic Kent · 19 Nov 2018
Westcon Delivers Enterprise Telephony for SMBs
Leading international distributor of communications and business technology, Westcon, recently introduced a new solution for small to mid-sized companies.
Rebekah Carter · 16 Nov 2018
Zoom.ai Review - Add Intelligence to Collaboration Services
Zoom.ai, a chat-based productivity tool that helps employees securely automate everyday tasks - scheduling meetings, searching for files, managing the CRM & generating documents.
Ian Taylor · 16 Nov 2018
RingCentral's Plan for Dimelo Post Acquisition
Rather than focusing on best of breed functionality in one specific silo, Sahil said RingCentral aims to be the perfect storm in the communication and collaboration space.
Dominic Kent · 15 Nov 2018
BroadSoft Connections News: Cisco Concentrating on Collaboration
From Miami, Florida, UC Today bring you all the latest news relating to the Cisco collaboration portfolio.
Patrick Watson · 15 Nov 2018
Workplace to Split from Facebook.com
Workplace by Facebook looks set to finally take on the big boys by putting a firm line between the consumer and business applications.
Dominic Kent · 14 Nov 2018
Judges Announced for Crestron Integration Awards 2019
Applications for the annual competition are now open, and integrators, service providers and consultants within the EMEA region are all eligible to enter.
Ian Taylor · 14 Nov 2018
Optimising UI and UX – The Key to Successful Collaboration
Lyndsay Cook, SVP of Marketing and Demand Generation at PGi discusses how choosing the right, intuitive tools can make all the difference to successful collaboration.
Guest Blogger · 13 Nov 2018
Logitech - The 4K View on Video Conferencing
"Exactly what the analysts predicted has come true, and the huddle room market is still growing".
Dominic Kent · 13 Nov 2018
BroadSoft Connections News: Webex Teams Cloud Calling Confirmation
UC Today bring you all the latest news from BroadSoft Connections 2018, which is taking place in Miami this week.
Patrick Watson · 13 Nov 2018
BlueJeans Video Gateway for Microsoft Teams
The use case for BlueJeans video gateway for Microsoft Teams is pretty self-explanatory. When a business reaches a certain size, scalability of every solution comes under scrutiny.
Dominic Kent · 9 Nov 2018
Software Based Conferencing - Are You Realising the Potential?
A consistent user experience (UX) when mobile, or in the meeting room, aids adoption and utilisation of the technology investment.
Guest Blogger · 7 Nov 2018
VoIPstudio Launches New Smartphone App
VoIPstudio launches new Mobile App amid growing trend to ditch the traditional deskphone within its user base.
Ian Taylor · 26 Oct 2018
Cool Endpoints 2019 - Look who's leading desktop innovation
Introducing some of the most popular brands for endpoints in 2018, and their flagship communication solutions.
Rebekah Carter · 26 Oct 2018
Autopilot, The New Artificial Intelligence Platform Is Announced By Twilio
Twilio launches AI developer platform to allow users to create custom bots and automated assistants in drive for greater customer experience.
Ian Taylor · 25 Oct 2018
Vendor Priorities and the Future of Unified Communications
Whether it's growth through organic means, or development that's been bought, it's time for vendors to figure out what they need to do to win more customers.
Rob Scott · 24 Oct 2018
Comms Chaos: Employees Turn Towards Unapproved Apps
A report recently published by Maintel shows a growing number of employees using unauthorised communication platforms at work.
Rebekah Carter · 24 Oct 2018Out Loud: UC Awards 2018 - Advanced Collaboration with Oblong
As part of our 2018 UC Awards we speak to award nominee Oblong Industries about their last 12 months, and their plans for 2019.
Patrick Watson · 17 Oct 2018
Not a Lot of Change in the Gartner UCaaS Magic Quadrant 2018
We explore the Gartner Magic Quadrant report for Unified Communications as a Service in 2018, complete with Leaders, Challengers, Visionaries and Niche Players.
Rebekah Carter · 16 Oct 2018
Revitalising the Business Endpoint with Avaya
As companies continue to search for more innovation in their communication strategies, Avaya is bringing life back to the endpoint.
Rob Scott · 12 Oct 2018
Zoom Announces Voice at Zoomtopia (and so much more!)
Zoom's annual user conference event "Zoomtopia" delivered a lot more than anyone had bargained for this year.
Rob Scott · 11 Oct 2018
Avaya vs. Cisco: Creating Your UC Roadmap
Choosing the right Unified Communications strategy can be hard, here's an insight into the solutions provided by 2 leaders: Cisco, and Avaya.
Rebekah Carter · 8 Oct 2018
Getting Started with Cloud Communications APIs
We caught up with leaders in the CPaaS environment, Telestax to talk about the future of applications and APIs in the communication world.
Rob Scott · 5 Oct 2018How Cloud Comms Simplifies GDPR for Global Businesses
Now GDPR is in force, Curtis Peterson, RingCentral SVP Cloud Operations, ponders the challenge remaining for businesses to properly implement GDPR in the long-term.
Ian Taylor · 2 Oct 2018Out Loud: UC Awards 2018 - StarLeaf, a Partner You Can Rely On
As part of our 2018 UC Awards we speak to award nominee StarLeaf about their last 12 months, and their plans for the future.
Patrick Watson · 2 Oct 2018
Grandstream Announces Portable WiFi IP Phone - WP820
Grandstream, connecting the world with award winning SIP unified communication solutions since 2002, has announced a major new addition to their IP phone portfolio - the WP820.
Ian Taylor · 28 Sept 2018
Yealink Expands Portfolio for Microsoft Teams across Voice and video
Yealink, a global leading unified communications (UC) solution provider, announced it is proud to deliver new audio and video devices for Microsoft Teams.
Ian Taylor · 27 Sept 2018
‘Conversation Intelligence’ Platform Chorus.ai explained
A highly popular sales and communications management, Chorus.ai is chock-full of features. From call transcriptions to performance management and more.
Rob Scott · 27 Sept 2018BlueJeans Increases Meeting Productivity & Collaboration with Microsoft Teams
The first cloud service to connect desktops, mobile devices and room systems in one video meeting, BlueJeans Network has announced a collaboration with Microsoft to help unleash the power of Microsoft Teams.
Ian Taylor · 26 Sept 2018
Crestron Partners with Microsoft to Deliver Simple, Consistent UX
Crestron will welcome guests to their booth at Microsoft Ignite 2018 in Orlando, to see the debut of the Crestron Flex portfolio for the modern workplace with Microsoft Teams.
Ian Taylor · 25 Sept 2018Out Loud: UC Awards 2018 - 43 Billion Minutes with Zoom
As part of our 2018 UC Awards we speak to award nominee Zoom Video Communications about how their 2018 has developed and their plans for 2019.
Patrick Watson · 19 Sept 2018
Avaya J100 Series IP Phones Review: Choosing Your Next Avaya Endpoints
Avaya's J100 Series is an impressive lineup of desk phones intended to enhance and improve your UC experience.
Rebekah Carter · 12 Sept 2018
A Bite Sized Look at the 2018 Gartner Magic Quadrant for Meeting Solutions
Everything you need to know about the latest 2018 Magic Quadrant for Meeting Solutions - who's in and who's out?
Rebekah Carter · 11 Sept 2018
Konftel 300IPx Validated for Tele2 Cloud PBX
Tele2 has worked with Konftel to confirm that the Konftel 300IPx is now fully compatible with Tele2 Växel Allround, a cloud PBX service.
Ian Taylor · 7 Sept 2018Share and Collaborate Without the Headache, with Solstice
We speak to Mersive about their platform Solstice which allows all users in a meeting to freely and easily share content to enhance productivity and collaboration.
Ian Taylor · 28 Aug 2018
NTT Group Achieves Cisco Webex SP Accreditation
In a significant step forward in enterprise cloud collaboration leadership, NTT Group has been awarded the Cisco Webex Service Provider (SP) certification.
Ian Taylor · 21 Aug 2018
The Future is Now: Everything You Need to Know About HoloLens
Enter the world of mixed reality with Microsoft HoloLens. Here's everything you need to know about the futuristic product.
Rebekah Carter · 13 Aug 2018
Plantronics Manager Pro Review: Handling your Headset Investment with Style
We dive into the features and possibilities of Plantronics' innovative headset management system for incredible audio.
Rebekah Carter · 10 Aug 2018
Modality Systems Diagnostics Review: Making the Most of Microsoft
We dive into the potential of the Modality Systems Diagnostics solution to help provide constant improvements to Microsoft collaboration services.
Rob Scott · 10 Aug 2018
Avaya's New Vibe in the Age of Agility
We had the opportunity to go behind the scenes of the R&D department for Avaya, to discover how the brand has evolved in the last year.
Rob Scott · 10 Aug 2018
VidyoConnect Review: Making Every Connection Count
An enterprise-level meeting solution for better communication and collaboration, we take a look at the features and solutions that VidyoConnect can offer.
Rebekah Carter · 8 Aug 2018
Management Challenges with Microsoft Office 365 Enterprise Collaboration
Have you been thinking of moving your communication and collaboration strategy over to Microsoft Office 365, whether Skype for Business, Microsoft Teams or a mix of both?
Rob Scott · 2 Aug 2018
The Future of Outlook: Is it Microsoft Teams?
Will we see Teams in Outlook, Outlook in Teams or something else? What happens if Outlook becomes an add on for Teams? Could email finally be dead? Microsoft Teams replaces Outlook, take a read
Dominic Kent · 31 Jul 2018
Mitel Named a Leader in Gartner MQ for UC for 5th Consecutive Year
For the fifth consecutive year, Gartner has named Mitel a Leader in the Gartner Magic Quadrant for Unified Communications.
Ian Taylor · 31 Jul 2018
The 2018 UC Gartner Magic Quadrant: Your First Look
The complete overview of everything you need to know about the 2018 Gartner Magic Quadrant for Unified Communications.
Rebekah Carter · 30 Jul 2018
Talking Digital Transformation, Comms & Collaboration with Modality
We had a chance to sit down with Modality Systems co-founder and CEO James Rodd, to discuss UC&C, digital transformation, and business evolution.
Rob Scott · 27 Jul 2018Google Cloud Next 2018 Review - Event Roundup
UC Today examine all the news and updates from Google's Cloud Next 2018, which took place in San Francisco.
Ian Taylor · 27 Jul 2018
Talking Team Apps with Fuze: The Rise of Collaboration
As team applications become more of a crucial component in the workspace, we talk to Fuze about their views on collaboration and UC.
Rob Scott · 23 Jul 2018
The UC Renaissance
Due to great marketing and exceptional UX, customers have inherited the right to demand more. More from their employer, more from their comms vendor and more from a suite of comms tools.
Dominic Kent · 19 Jul 2018
Our Top Takeaways from the 2018 Cloud Comms Summit
We were lucky enough to attend the 2018 Cloud Comms Summit this year. Here, we're going to share some of our top takeaways with you!
Rob Scott · 17 Jul 2018
Talking Team Collaboration & Mobility in a Digital World
As the world becomes more collaboration focused, we discuss collaboration, mobility, and team apps with Jean-François Rey - the Product Marketing Manager for ALE.
Rob Scott · 13 Jul 2018
Single Pane in the Ass
We are a generation of high demand, which puts high pressure on Unified Comms and Contact Centre vendors. That’s their problem, not yours.
Dominic Kent · 13 Jul 2018
VOSS Manages Great Momentum with Their Transition Process
VOSS Solutions recently announced the ongoing success of their "H.O.M.E" or HCS Open Management Evolution strategy for Cisco HCS partners.
Rebekah Carter · 12 Jul 2018
First Open-Sourced Encrypted Video Service Introduced by Wire
Wire recently announced their new end-to-end encrypted open source video conferencing services for flexible and simple communications.
Rebekah Carter · 9 Jul 2018
Connecting Cloud Communications and SD-WAN
As the communications world moves rapidly towards the cloud, how can SD-WAN improve your comms deployments
Rebekah Carter · 9 Jul 2018How Failsafe SD-WANs Make UC Apps Dance
In this guest blog, Atchison Fraser from Talari explains how SD-WANs can makes VoIP apps dance and offer a host of benefits.
Ian Taylor · 4 Jul 2018
Collaboration vs Communication in a Digital World
The terms "collaboration" and "communication" are so intertwined today that they're beginning to merge together. So, what's the difference between the two?
Rebekah Carter · 2 Jul 2018
Introducing the Digital Workplace: Why Businesses are "Going Digital"
The workplace is changing. The question is, what is the digital workplace, and how can you implement one?
Rebekah Carter · 28 Jun 2018
US Dept of Defense uses Ribbon App Server for 50,000+ Seat UC Deployment
Ribbon Communications has announced that the US Department of Defense has completed one of the largest VoIP deployments in their history leveraging Ribbon’s JITC-certified App Server.
Ian Taylor · 26 Jun 2018Four Predictions That Will Shape the Way we Work
Paul Cunningham, CMO at Unified Communications provider Unify highlights four advances in unified comms and collaboration technology that could change your job for the better.
Ian Taylor · 22 Jun 2018