Customer Experience
BICS Introduces New Voice APIs
BICS adds voice APIs to its CPaaS portfolio, helping buyers improve customer experience, security and scaling across 200 countries. Published on UC Today.
Rebekah Carter · 18 May 2021
Virtual Reality vs Mixed Reality - Understanding the Difference
Discover all the differences between virtual reality and mixed reality.
Rebekah Carter · 14 May 2021
Cisco Acquires Hybrid Event Platform
Cisco has acquired hybrid event platform Socio Labs to expand Webex’s event capabilities.
Tom Wright · 13 May 2021
Are You Paying Lip Service to Customer Success?
Customer success is shifting from title changes to real revenue retention, and UC Today shows why MSPs need Virsae VSM, AI and machine learning.
Marian McHugh · 13 May 2021
State of Play After The Pandemic
Why integrations now matter for remote work and business continuity: Vonage Business Communications, Contact Center, Teams and Salesforce on UC Today.
Elliot Mulley-Goodbarne · 10 May 2021
PCI Pal Agent Assist Takes Contact Centre Secure Payments to the Next Level
Why secure phone payments matter: PCI Pal Agent Assist helps AvalonBay protect card data, support remote agents and keep PCI DSS compliance. Published on UC Tod
Linoy Doron · 6 May 2021
5 Reasons Why Receptionists and Attendants are Important
Receptionists shape first impressions and call handling, so buyers moving telephony to Microsoft Teams need Luware’s native Attendant Console. Published on UC T
Elliot Mulley-Goodbarne · 5 May 2021
Luware Launches Native Attendant Console for Microsoft Teams
Teams is the go-to, state-of-the-art collaboration platform today. However, many companies struggle to also replace their phone system with Teams as it…
Elliot Mulley-Goodbarne · 30 Apr 2021
Xarios Platform Review - Dimensions Voice
Why workplace buyers should care: Xarios Dimensions Voice brings UCaaS, CPaaS, Microsoft Teams, call recording and analytics to UK resellers. Published on UC To
David Dungay · 29 Apr 2021
Big UC News You May Have Missed
Why it matters: Microsoft Teams, Zoom and RingCentral updates could reshape collaboration. Published on UC Today, with Maintel, Onecom and Gartner.
Marian McHugh · 23 Apr 2021
Meeting the Demands and Expectations of Enterprises during Their Transition to Teams
Teams migration cut visibility for enterprises; Soft-ex adds voice analytics, billing and SBC reporting for Microsoft Teams, UC and hybrid work.
Linoy Doron · 21 Apr 2021
Microsoft Teams Roadmap 2021
Teams buyers should watch Microsoft Ignite updates roll out across 2021. Published on UC Today, the roadmap adds PowerPoint Live, Viva, webinars and security.
Rebekah Carter · 20 Apr 2021
Dubber Introduces Zoom Voice AI and Call Recording
Dubber adds Zoom Voice AI and global call recording, giving enterprise buyers compliance-safe transcriptions, sentiment and search.
Rebekah Carter · 20 Apr 2021
Five9 EMEA Summit is Just around the Corner
After experiencing great success with their LATAM Summit , Five9 will be hosting a nother regional event in EMEA on the 6 th of May 2021 .
Linoy Doron · 19 Apr 2021
The Role of Mixed Reality in the Future of Work
Discover all there is to know about how mixed reality is shaping the future of work.
Rebekah Carter · 16 Apr 2021
The Channel Moves to Deliver a ‘Total Experience’ with Video
Remote working, the hybrid office, and working from home trends are all driving the adoption of video services in businesses of all sizes across the…
David Dungay · 14 Apr 2021
PGi GlobalMeet Collaboration Platform Review
We explore the potential of GlobalMeet from PGi; from the features you can expect, to the most exciting aspects of the product
Rebekah Carter · 13 Apr 2021
Introducing Our New 2021 Market Guides
New 2021 market guides cover UCaaS, Microsoft Teams, collaboration, endpoints, channel and CX for buyers.
Rebekah Carter · 13 Apr 2021
Microsoft Acquires Nuance Communications for $19.7bn
Microsoft’s $19.7bn Nuance deal could reshape healthcare AI and CX, linking Azure, Teams and Dynamics 365. Published on UC Today.
Tom Wright · 12 Apr 2021
‘We’ve innovated at a pace I didn’t know was possible’ – Cisco collaboration GM
Cisco says Webex is evolving fast for hybrid work, with customer experience as a service, contact centre, omnichannel and IMI Mobile. Published on UC Today.
Tom Wright · 9 Apr 2021
PCI Pal's Inaugural Payment Security/CX Event was a Big Success
PCI Pal’s virtual event showed why payment security now shapes CX for retailers, with insights from 8x8, Oracle, PayPal and Verizon. Published on UC Today.
Linoy Doron · 8 Apr 2021
Power To The People
Why it matters: Acrobits’ Cloud Softphone lets IT teams build white-label UCaaS or VoIP apps in 24 hours on AWS Chime, for about 10% of the cost.
Simon Wright · 7 Apr 2021
VCaaS and Video Conferencing Round Table
Why video and VCaaS now matter more for hybrid work: UC Today roundtable with RingCentral, PGi, Pexip and Lifesize on 2020 shifts.
Rebekah Carter · 29 Mar 2021
Zoom Video SDK Lets Developers Embed Video and Audio into Apps
Why it matters: Zoom’s Video SDK lets developers embed HD video, audio and chat into apps, with 300-participant sessions and APIs.
Tom Wright · 22 Mar 2021
2600Hz Headlines Cavell’s Cloud Comms Summit Europe 2021
Why service providers should care: 2600Hz backs Cavell’s Cloud Comms Summit Europe 2021 with Patrick Sullivan on UCaaS, APIs, AI, WebRTC and automation. Publish
Joshua Felder · 16 Mar 2021
Wildix Provides the Customer Experience Demanded in the Digital Age
Over the past 12 months we’ve seen a huge shift to digital as businesses were forced to close the door on physical trading.
Christine Horton · 16 Mar 2021
Arrow Targets Public Sector with Complete Networks Acquisition
Arrow’s Complete Networks buy boosts public sector and NHS reach, adding Mitel, Gamma and Entanet WAN and LAN expertise. Published on UC Today.
Marian McHugh · 15 Mar 2021
Evolve IP Introduces Teams Evolved
Teams Evolved closes Microsoft Teams voice gaps with Cisco/BroadSoft integration, Webex support and richer telephony features. Published on UC Today.
Joshua Felder · 15 Mar 2021
Vonage Integrates with Microsoft Teams
Leading cloud communications provider, Vonage, recently announced a new solution for Microsoft Teams.
Rebekah Carter · 10 Mar 2021
Xelion Review - Strong Microsoft Integration and App Marketplace
Xelion’s Microsoft 365 and Teams integration, app marketplace and AWS-hosted cloud telephony help SMEs move faster.
David Dungay · 10 Mar 2021
CX Today Launches with Inaugural Event
Customer Experience is top of mind for every business right now . It doesn’t matter how affordable or innovative your services are, customers want more…
Rebekah Carter · 8 Mar 2021
Dubber and AT&T Join Forces
AT&T has deployed Dubber voice AI and call recording, helping buyers cut legacy costs and improve compliance on Cisco Webex Calling and HVS. Published on UC Tod
Rebekah Carter · 8 Mar 2021
Zoom Now Has More Apps Than Ever
Zoom’s app marketplace now tops 1,000 integrations, helping buyers build a single-pane collaboration hub with Google Calendar, Microsoft
Rebekah Carter · 4 Mar 2021
Fuze Introduces New Vertical Solutions
Fuze has announced the arrival of a new initiative designed to provide bespoke solutions for certain verticals.
Rebekah Carter · 4 Mar 2021
How VCaaS Empowers Digital Transformation Journeys
VCaaS helps digital transformation by improving hybrid work, training, customer service and global collaboration, with cloud video, AI and IoT on UC Today.
Rebekah Carter · 4 Mar 2021
Microsoft Teams March Update (2021)
Watch and subscribe on YouTube . We discuss: Viva - Introducing Microsoft Viva, the Employee Experience Platform in Microsoft Teams - Microsoft Tech…
Rob Scott · 2 Mar 2021
Recent Survey Puts Mitto’s SMS Strategy on Top
Mitto’s survey shows SMS drove revenue growth for 75% of large-enterprise marketers, ahead of chat, voice and email.
Joshua Felder · 2 Mar 2021
Introducing Today Digital
Today Digital now runs UC Today, CX Today and XR Today, helping buyers find trusted UC, collaboration and customer experience insights.
Rob Scott · 1 Mar 2021
Learn to Navigate the Next Normal with SmartCom
SmartCom Summit 2021, published on UC Today, shows why hybrid work, intelligent communications, collaboration and 5G matter for IT leaders.
Rebekah Carter · 1 Mar 2021
How Intelligence Can Transform Responses to Missed Calls
Why missed calls cost sales: Published on UC Today, data and analytics help UK firms improve customer experience, unified communications and call response.
Guest Blogger · 26 Feb 2021
2600Hz Highlights Product Design for a Better Customer Experience
2600Hz says product design drives UCaaS adoption by improving usability, support, and customer experience.
Joshua Felder · 26 Feb 2021
Spearline Launches Voice Assure on the AWS Marketplace
"Our new integration will allow AWS (Amazon Web Services) Marketplace customers to purchase Voice Assure Realtime through the Marketplace.
Ian Taylor · 26 Feb 2021
UC Helps Call Centre Workers Keep Working Productively
One of the greatest success stories of the pandemic has been the way in which the call centre sector has transformed from working in large offices on…
George Malim · 25 Feb 2021
Tech Data Acquires Finance Technology
Tech Data has announced the acquisition of Barcelona-based Finance Technology in a move that enhances its opex capabilities.
Elliot Mulley-Goodbarne · 24 Feb 2021
Top 3 Priorities for IT Leaders
Intrado says IT leaders should prioritise cyber security, remote working and cloud comms to support hybrid work and CX.
Elliot Mulley-Goodbarne · 24 Feb 2021
Unified Communications & UCaaS Round Table 2021
Unified Communications (UC) and Unified Communications as a Service (UCaaS) are poised to take off in a big way this year, as buyers look at consolidating…
Anwesha Roy · 24 Feb 2021
Sinch acquires Inteliquent for $1.14bn
Sinch has bolstered its presence in the US market through the $1.14bn acquisition of Inteliquent.
Tom Wright · 18 Feb 2021
UC Summit Round Up, Week Three: Customer Experience
We've already covered weeks one and two of UC Today's Virtual UC Summit 2021 .
Ian Taylor · 16 Feb 2021
Wildix Review - Comprehensive UC&C with Added Microsoft Teams
Wildix is still a growing name in the UC and Collaboration space, but it’s gaining attention fast.
David Dungay · 10 Feb 2021
Understanding Why Customers Separate from CSPs
Why customers leave CSPs matters: poor service, pricing and flexibility drive churn. Published on UC Today, with APIs, DIDs and omnichannel.
Guest Blogger · 10 Feb 2021
UCaaS Becomes Most Widely Used Comms Platform – Research
UCaaS now leads global comms at 47.3%, so buyers should plan cloud migration, security and CPaaS growth. Published on UC Today.
Tom Wright · 9 Feb 2021
PCI Pal Reveals New Details on 'Payments: The Future of Security and CX' Conference
PCI Pal’s free virtual conference shows why payment security and CX now move together, with Verizon, 8x8, Oracle, NICE inContact and PayPal.
Linoy Doron · 9 Feb 2021
UC Summit Round Up, Week Two: The Future of Collaboration
We wrapped up another week of UC Summit , and if you missed it, you missed a good one.
Ian Taylor · 8 Feb 2021
Big UC News You May Have Missed
This weekly UC round-up covers Sangoma, Star2Star, Microsoft Teams, Microsoft WorkLab, Atos and DXC, and CPaaS.
Rebekah Carter · 8 Feb 2021
What Role do Resellers Play in the Future of UCC?
The process of deploying unified communications and collaboration solutions transformed during the pandemic.
Ian Taylor · 5 Feb 2021
Microsoft Teams February Update (2021)
Why Teams buyers should care: Ribbon Connect, Direct Routing SaaS, Logitech Rally Bar and Dell certified monitors signal faster, simpler Teams calling. Publishe
Rob Scott · 5 Feb 2021
Regulators Tighten Rules for Service Providers on Scam Calling
Why CSPs face tougher scam-calling rules, and why it matters: Tollring adds CLI spoofing and robocalling fraud tools for cloud communications.
Rob Scott · 4 Feb 2021
Microsoft brings Yammer Notifications to Teams
Microsoft brings Yammer notifications into Teams Activity feed, helping frontline and enterprise users track community updates across Microsoft 365. Published o
Tom Wright · 2 Feb 2021
UC Summit Round Up, Week One: Unified Comms
Last year we introduced our inaugural version of UC Summit . It launched with a vision of delivering business leaders the info and insights needed to make…
Ian Taylor · 1 Feb 2021
Microsoft Teams for WFH in 2021: Expert Round Table Part 2
Why Microsoft Teams keeps leading WFH in 2021: published on UC Today, experts from Tollring, VanillaIP, Gamma and more on Teams, Office 365 and remote working.
Anwesha Roy · 29 Jan 2021