Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.
Kieran Devlin · 29 Jan 2026
How to Grow your HR Tech with Your Company
Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.
Kristian McCann · 26 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R
Christopher Carey · 22 Jan 2026
IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware
HCL Software CPO Kalyan Kumar explains why enterprise AI stalls in pilots - and how data orchestration and governance unlock business value.
Kieran Devlin · 13 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd
Kieran Devlin · 13 Jan 2026
The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!
Tune in to UC Big News for insights from experts on AI pricing and predictions for unified communications in 2025.
Kieran Devlin · 23 Dec 2025
AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control
In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake , to explore what’s…
Rob Scott · 16 Dec 2025
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
Zoom Unleashes Agentic AI
Zoom’s AI Companion now acts as an agent, helping workplace buyers automate workflows, personalise AI and manage privacy. Published on UC Today.
David Dungay · 20 Mar 2025
How Productised AI Makes Artificial Intelligence Accessible For Everyone
Watch on YouTube. UC Today's Kieran Devlin speaks to Nick Atkin, Head of Solution Architecture at Dubber .
Kieran Devlin · 4 Dec 2023
Was Copilot Studio Microsoft Ignite's Most Exciting Announcement?
Copilot Studio could reshape Microsoft 365 collaboration and AI adoption. UC Today explores Ignite, Copilot use and Microsoft Mesh with SOFTEL.
Kieran Devlin · 29 Nov 2023
Omni-Channel Presents New Opportunities for Businesses
Omni-channel is reshaping communications strategy, from social media to chatbots and AI. UC Today speaks with Computer Talk on what buyers need.
David Dungay · 30 Sept 2022
Servicing Customers with the Cognitive Universe
Why telcos should care: Nuuday is using AI, chatbot, voicebot, IVR and Agent Assist to build a personalised Cognitive Universe. Published on UC Today.
Marian McHugh · 21 Oct 2021
Reinventing Voice with AI
See how conversational AI and Microsoft Teams are reshaping voice, and how AI differs from chatbots for buyers.
David Dungay · 16 Feb 2021
UC Today Trending News Round Up
Microsoft Teams custom backgrounds, Google Cloud virtual agents and Avaya Spaces reshape remote work. Published on UC Today.
Rob Scott · 5 May 2020
UC Today Trending News Round Up
Watch and subscribe on YouTube . WATCH the video, LISTEN to the podcast or READ the text: Welcome to another Unified Communications, Collaboration & CX…
Isabel Blakemore · 26 Mar 2020
UC Today Trending News Round Up
If you’ve missed out on any of our most exciting stories from the past few weeks – here are some of the highlights to keep you on track
Isabel Blakemore · 21 Feb 2020
Unified Communications 101 - Everything You Need to Know About UC
Everything you need to know about unified communications, how it works, and how you can connect your entire company with UC.
Rebekah Carter · 21 Jan 2020
Conversational AI – The Perfect Response from Cirrus
Today’s conversational AI is perhaps even more intelligent than first thought
Dominic Kent · 26 Apr 2019
8x8's Focus on Real World Innovation
Why it matters: 8x8 is using Google integration, AI and machine learning, Jitsi and its single platform to improve contact centre and video services. Published
Patrick Watson · 26 Mar 2019
x.ai Review - Bringing Persona-based Meetings & Schedules Management to the Workplace
Born from a 2013 start-up, x.ai offers two assistant avatars - Amy and Andrew - to streamline your schedule. Arguably, the best part, is that enterprises are only billed for the number of users who’re actually active and not the number of users registered.
Rob Scott · 23 Dec 2018
Zoom.ai Review - Add Intelligence to Collaboration Services
Zoom.ai, a chat-based productivity tool that helps employees securely automate everyday tasks - scheduling meetings, searching for files, managing the CRM & generating documents.
Ian Taylor · 16 Nov 2018
Decoding Clara - Hybrid Bot Powered by Work-from-Home Experts & AI
Thousands of remote professionals answering more complex queries and an AI engine to automate regular tasks - Clara is a hybrid solution made in chatbot heaven.
Rob Scott · 26 Sept 2018
Ribbon Kandy CPaaS Platform Review: Highly Flexible
We explore the benefits of the Ribbon Kandy Platform for real-time communication strategies in the cloud.
Rebekah Carter · 31 Aug 2018
Meet My vPA – Exploring the Impact of Virtual Personal Assistants in Business
Imagine when your virtual Personal Assistant will be able to interact with another virtual Personal Assistant. Will we get twice as much work done? Could we work less hours? Could we take chunks of time out of our day by delegating work to our virtual assistant?
Dominic Kent · 24 Aug 2018
Introducing Ascom's Innovative IP-DECT Offering
We explore the full selection of IP-DECT products available from Ascom and discuss what you can accomplish with them.
Rebekah Carter · 14 Aug 2018
VidyoConnect Review: Making Every Connection Count
An enterprise-level meeting solution for better communication and collaboration, we take a look at the features and solutions that VidyoConnect can offer.
Rebekah Carter · 8 Aug 2018
FCS Makes First Awards of its Mark of Excellence to HighNet and NFON
In a double first, the FCS has awarded its new Mark of Excellence for Regulatory Compliance to HighNet and NFON.
Ian Taylor · 19 Jun 2018
Ever Wanted to Control Your Gadgets with Your Thoughts? Maybe You Can…
If the concept of Alexa listening to your conversations was enough to get you worrying about privacy, how do you feel about mind-reading AI?
Rebekah Carter · 15 Jun 2018
WhatsApp Business Review: The Business App That's Already Customer Approved
The WhatsApp Business app is here, and it comes with the perfect blend of easy-to-use accessibility and forward-thinking productivity features.
Rob Scott · 14 Jun 2018
Google Duplex and The Virtual Meeting
It’s an exciting time to be working in the Unified Comms and Collaboration industry. It’s even more exciting to be buying in the Unified Comms and Collaboration industry.
Dominic Kent · 24 May 2018TECH WATCH: Augmented Reality Headsets Out, Google Smart Contact Lenses In?
Throughout 2017, we have already seen some pretty huge advancements in the world of augmented reality with the Microsoft Hololens and Mixed Reality Headsets leading the charge – but where does it go from here?
Ian Taylor · 24 Nov 2017
AI-Powered Earpiece Ends Language Barriers Across the World
Language barriers have always been a pain, but thanks to the Translate One2One, an AI-driven earpiece that interprets languages in near real-time, bridging those linguistic and cultural gaps can now be accomplished in as little as 5 seconds.
Ian Taylor · 22 Sept 2017
Robotic Kitchen Brings Michelin Star Chefs Into Your Home
In 2017, Moley will release the highly intelligent, fully automated cooking robot that will whip up meals using the same style and finesse as some of the world’s greatest chefs, and will even do all of the washing up for you as you sit back and relax.
Ian Taylor · 8 Sept 2017
TECH WATCH: Government Offers £8.1m Grant to Get AI Lorries on UK Roads
In a bid to get in on the action and capitalise on the growing trend of AI technology, the UK government has just issued £8.1m in funding to get ‘self-driving’ lorries out on motorways across Britain.
Ian Taylor · 1 Sept 2017