This Week: Cisco's AI Workplace Push Meets New Devices
Cisco has brought AI agents, room devices and workplace data together at WebexOne, while Microsoft and HP have launched new systems designed for local AI. This week's updates show how workplace technology is becoming more capable, but also more complex for IT teams to manage.
Christopher Carey · 9 Oct 2026
Do Audio-Only Glasses Solve Meta’s ‘Pervert Glasses’ Problem?
Can Meta’s new audio-only AI glasses finally shake off the ‘pervert glasses’ stigma and find a place in the workplace? With no camera, discreet styling, and hands-free AI, they could redefine how we work. But do they solve the privacy problem, or simply make AI surveillance harder to spot?
Rob Scott · 8 Oct 2026
Oracle Turns AI Agents Loose on Talent Management Tasks
Oracle has launched new AI agents for talent management, aiming to automate skills tracking and workforce planning tasks.
Christopher Carey · 13 Aug 2026
EU AI Act Enters Enforcement: What CCaaS Leaders Need To Know
New EU AI Act rules require businesses using AI-powered customer experiences to disclose when customers are interacting with technology rather than humans
Kristian McCann · 3 Aug 2026
Why Microsoft Dominated B2B Brand Visibility in Q2 2026
Techtelligence reveals Microsoft captured over a third of top brand mentions. Explore how Microsoft's AI strategy drove B2B tech visibility.
Sean Nolan · 15 Jul 2026
Service Recovery CX Is Dying in the Handoff — And Disconnected Systems Are the Culprit
Service recovery CX strategies slow down for obvious reasons. You need to fix the issues before they hold your teams back.
Rebekah Carter · 30 Jun 2026
Meta Unveils $299 AI Smart Glasses to Bring Wearable AI to the Mass Market
Meta launches $299 AI smart glasses with Muse Spark, aiming to expand wearable AI adoption and compete in the growing smart eyewear market.
Christopher Carey · 23 Jun 2026
Infocomm 2026: Cisco's Espen Løberg Makes the Case for the Agentic Workplace
Cisco VP and GM of Collaboration Devices Espen Løberg used Infocomm 2026 to argue that AI is only as good as the room it runs in
Christopher Carey · 18 Jun 2026
Employees Are Forming Relationships With AI Agents at Work. That Should Concern Enterprise Leaders
Employees are forming relationships with AI agents at work. Here’s why enterprise leaders need psychological safety.
Sophie Wilson · 20 May 2026
Google Brings Agentic AI Browsing to Android – What IT Leaders Need to Know
Google is rolling out Gemini in Chrome for Android from late June, bringing AI-powered auto browse and agentic browsing to mobile devices.
Christopher Carey · 13 May 2026
Why Digital Twins Could Matter as Much as AI for the Future of Enterprise Communications
Why digital twins and AI could reshape enterprise communications, planning, and business change faster than many leaders expect.
Alex Cole · 6 May 2026
OpenAI releases Intune-managed version of ChatGPT iOS app
OpenAI has released ChatGPT for Intune, an iOS app designed for Microsoft Intune environments, enabling secure enterprise deployment.
Christopher Carey · 5 May 2026
Which AI Productivity Workflows Actually Deliver ROI in 2026?
AI productivity use cases only deliver real value when they remove work, not when they simply decorate it.
Alex Cole · 20 Apr 2026
Apple Bets Big on Agentic AI – But Enterprises Should Watch What It Can't Yet Deliver
Apple agentic AI is gaining momentum, but can it deliver for enterprise IT? Explore the gap between Apple’s hardware strength and AI execution.
Alex Cole · 13 Apr 2026
Is Enterprise Connect Going Through an Identity Crisis?
Enterprise Connect 2026 signals major UC change, from RingCentral AIR Pro to NEAT edge AI and shifting event ROI.
Kieran Devlin · 7 Apr 2026
Enterprise Connect 2026: RingCentral Unveils AIR Pro to Bring Voice Agents to Its CCaaS
RingCentral’s AIR Pro brings voice AI agents to CCaaS, with no-code Studio, multilingual support and healthcare templates.
Kristian McCann · 11 Mar 2026
Is This the Future of Work? Ambient AI, Invisible Hardware, and the Spatial Office
What happens when AI becomes the environment? The future of work may be ambient, device-free, and quietly transformative.
Rob Scott · 27 Feb 2026
Zoom Earnings Analysis: Has Its $5Bn 'System of Action' Pivot Silenced the Skeptics?
Zoom earnings for Q4 FY26 reveal a strategic pivot to a "System of Action," with a strong AI monetization driving a $5 billion outlook.
Kieran Devlin · 26 Feb 2026
Apple’s Next Office Gadget May Be a Tiny AI Assistant You Wear
Apple is developing AI-powered wearables pins to make Siri a reliable workplace assistant for enterprise adoption by 2027.
Christopher Carey · 19 Feb 2026
Enterprise XR Trends 2026: From Pilot to Infrastructure
XR trends 2026: How extended reality is transforming enterprise training, spatial collaboration, and frontline performance at scale.
Alex Cole · 18 Feb 2026
AI Compliance Monitoring in UC: Do You Know What Works, and What Backfires?
AI compliance monitoring tools can be helpful for UC leaders, but there are risks to keep in mind too, before you start automating.
Rebekah Carter · 18 Feb 2026
The Fight for the AI Layer: Why Meta’s WhatsApp Ban Matters to Every Platform Buyer
The EU threatens emergency action against Meta over WhatsApp's AI restrictions. What this means for Teams, Zoom, and every UC platform buyer.
Marcus Law · 12 Feb 2026
Policing in Real Time: Could AI Be the New First Responder?
Inside UK police control rooms, AI chatbots are handling routine queries and automation – freeing officers to focus on human-led policing.
Christopher Carey · 10 Feb 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…
Kristian McCann · 10 Feb 2026
Workday to Cut Around 2% of Jobs in Workforce Reorganization
Workday will cut 400 jobs (2% of its workforce) to realign resources with strategic priorities while planning new hires in key growth areas and facing $135 million in restructuring charges
Kristian McCann · 5 Feb 2026
Microsoft Rolls Out New Defender XDR Alert Tuning to Ease SOC Fatigue
Microsoft’s new Defender XDR alert tuning feature uses intelligent automation to cut through low-value noise, helping Security Operations Centers focus on real threats instead of routine alerts.
Kristian McCann · 5 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future
8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI
Kieran Devlin · 5 Feb 2026
UC Compliance in 2026: Why Emerging Channels and AI are the New Risk Frontier
Organizations face mounting pressure to manage compliance across an ever-expanding landscape of collaboration platforms, messaging apps, and AI-driven…
Christopher Carey · 5 Feb 2026
Workday Unveils Military Skills Mapper to Systematize Veteran Talent Spotting
Workday's new Military Skills Mapper transforms military experience into civilian-ready skills, empowering recruiters to spot and hire top veteran talent more efficiently within its Recruiting platform.
Kristian McCann · 4 Feb 2026
ISE 2026: GoBright's AI-Powered Office Knows When You're Coming and How Much Energy You're Wasting
GoBright's AI-powered workplace platform uses environmental sensors, energy monitoring, and occupancy analytics to help companies save over $1 million annually. Learn how Smart Workplace software transforms office ROI through partner-driven deployment at ISE 2026
Rob Scott · 4 Feb 2026
ISE 2026: Meeting Room Booking Systems Now Use 100x Less Power Than iPads—Here's Why That Changes Everything
Joan Workplace's E-paper meeting room booking displays consume 100 times less power than iPads, install wirelessly with magnets, and integrate with AI agents for frictionless workspace coordination.
Rob Scott · 4 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Zoom Spaces Enjoys Agentic AI Upgrade: All Hail the Intelligent Meeting Room
Zoom Spaces AI transforms hybrid work with agentic scheduling and support. Read how these updates impact IT and AV estate management.
Kieran Devlin · 3 Feb 2026
Most Collaboration Strategies Are Misaligned. Here’s How to Get Yours Right
Why misaligned collaboration slows decisions: Published on UC Today, IDC and Shure map four archetypes and the right AV, BYOD and MTR tools.
Kristian McCann · 3 Feb 2026
AI in HR Is Growing Up: 10 Real Use Cases Actually Worth Your Time in 2026
Ready to start discovering the benefits of AI in HR? Here are the use cases that make the biggest difference for today's teams.
Rebekah Carter · 3 Feb 2026
Gemini in Google Calendar: Why AI Scheduling is the New Productivity Battleground
Google adds Gemini meeting time suggestions in Google Calendar, plus easier rescheduling. Here’s what it means for productivity and Microsoft 365 users.
Marcus Law · 2 Feb 2026
Apple Taps Q.ai Tech – Will Face-Controlled AI Change How We Use Devices?
Apple acquires Q.ai in a $2 billion deal, bringing silent speech AI technology that could let users control Siri through facial micromovements.
Christopher Carey · 2 Feb 2026
Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era
Cisco has launched the Cisco 360 Partner Program after 15 months of partner co-design. Here’s what it means for Cisco channel partners.
Kieran Devlin · 2 Feb 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.
Kieran Devlin · 29 Jan 2026
It's Time For An AI Heat Check: Is the ROI Gap Widening as Patience Thins?
PwC data shows many CEOs see no AI gains. Experts discuss how to achieve AI ROI with governance, training, culture, and better metrics
Kieran Devlin · 29 Jan 2026
Microsoft Earnings Analysis: Copilot Takes Off but AI Bills Keep Rising
Microsoft’s earnings call reveals rapid enterprise adoption of Copilot AI tools – but rising Azure AI infrastructure costs weigh on growth
Christopher Carey · 29 Jan 2026
30 Percent of Companies Are Blocking UC Tools And It's Making Compliance Worse
Unified communications and collaboration platforms were designed to make work simpler.
Christopher Carey · 29 Jan 2026
MoltBot: The Open-Source Agent Rewriting Enterprise Productivity Rules
Open-source agent MoltBot automates workflows across platforms—but with OS-level access, it creates new security challenges for UC teams.
Marcus Law · 28 Jan 2026
ISE 2026 Interview: How UC and AV Convergence Is Changing the Industry
ISE managing director Mike Blackman explains why the show is putting greater emphasis on strategy, security and real-world deployment.
Christopher Carey · 27 Jan 2026
Claude MCP Apps: Why Enterprise AI Agents Need Governance
Claude adds interactive MCP apps for Slack and Canva. But enterprise AI agent governance is the real challenge: identity, permissions & audit trails.
Marcus Law · 27 Jan 2026
Workday Bets Big on Canadian Tech Talent with CAD $1bn Investment
Workday is ramping up its Canadian presence with a CAD $1 billion investment to tap into the country’s fast-growing tech talent pool.
Kristian McCann · 27 Jan 2026
The Cost of Doing Nothing: Why Collaboration Spending Is Essential for Tech ROI
Global IT spending is growing at two times the rate of GDP growth in 2025 as companies invest heavily in AI-powered tools, unified communications…
Kristian McCann · 27 Jan 2026
Google Didn’t Win UCaaS — But It Could Still Win the AI Orchestration Layer
UCaaS is becoming commodity infrastructure as agentic AI shifts value to an orchestration layer. Here’s how Google could win with Gemini—and what governance and data readiness decide.
Rob Scott · 27 Jan 2026
Microsoft Planner Gets AI Boost and Compliance Upgrades as Copilot Integration Deepens
Microsoft Planner gets major updates including Copilot AI integration, enterprise security controls, and Teams chat features.
Marcus Law · 26 Jan 2026
How to Grow your HR Tech with Your Company
Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.
Kristian McCann · 26 Jan 2026
AI Colleague Risks: The New Insider Threat in UC and Collaboration
Introducing machine employees into the workplace comes with its own share of dangers. Here are the AI colleague risks you need to know about
Rebekah Carter · 25 Jan 2026
Is AI Ruining Your Meetings? How Smart Companies Are Redesigning Meeting Culture
With AI in meetings, designing meeting culture carefully is more important than ever. Here's how business leaders can get it right.
Rebekah Carter · 24 Jan 2026
Shadow AI in Collaboration Is Already Hiding in Your UC Stack
Shadow AI in collaboration is the new major threat facing businesses today. Here's how you can protect your data, and your teams.
Rebekah Carter · 23 Jan 2026
Goodbye Per-Seat Pricing: Why Outcome-Based AI Pricing Is Reshaping Monetization for MSPs and UC Providers
er-seat pricing breaks as AI completes more real work. Here’s why MSPs and UC providers are shifting to outcome-based AI pricing that buyers can forecast, approve, and budget.
Rob Scott · 23 Jan 2026
From Fog to Focus: 10 Takeaways from Cloud Connections 2026
Cloud Connections 2026 shows why UCaaS and CCaaS buyers should care: AI, RAG, compliance, trust and UX now decide winners. Published on UC Today.
Marcus Law · 23 Jan 2026
How Virtualware’s VIROO 2026 Roadmap Is Finally Making XR Work at Enterprise Scale
Why enterprise XR is finally scaling: Virtualware’s VIROO 2026 roadmap adds IaC, VIROO Cloud, device-agnostic support, AI and ISO 27001. Published on UC Today.
Christopher Carey · 22 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R
Christopher Carey · 22 Jan 2026
Legion Partners with Rebus to Bridge the Gap Between Warehouse and Workforce
Legion and Rebus have joined forces to connect real-time warehouse analytics with AI-driven workforce management, giving operators a faster path from insight to action.
Kristian McCann · 21 Jan 2026
The AI Compliance Blind Spot: When UC 'Helpful' AI Becomes an Audit Risk
EU AI Act rules raise the bar for compliance, but gaps persist around technical documentation for transcription, sentiment, and moderation.
Kieran Devlin · 21 Jan 2026