The Fight for the AI Layer: Why Meta’s WhatsApp Ban Matters to Every Platform Buyer
The EU threatens emergency action against Meta over WhatsApp's AI restrictions. What this means for Teams, Zoom, and every UC platform buyer.
Marcus Law · 12 Feb 2026
Policing in Real Time: Could AI Be the New First Responder?
Inside UK police control rooms, AI chatbots are handling routine queries and automation – freeing officers to focus on human-led policing.
Christopher Carey · 10 Feb 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…
Kristian McCann · 10 Feb 2026
Workday to Cut Around 2% of Jobs in Workforce Reorganization
Workday will cut 400 jobs (2% of its workforce) to realign resources with strategic priorities while planning new hires in key growth areas and facing $135 million in restructuring charges
Kristian McCann · 5 Feb 2026
Microsoft Rolls Out New Defender XDR Alert Tuning to Ease SOC Fatigue
Microsoft’s new Defender XDR alert tuning feature uses intelligent automation to cut through low-value noise, helping Security Operations Centers focus on real threats instead of routine alerts.
Kristian McCann · 5 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future
8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI
Kieran Devlin · 5 Feb 2026
UC Compliance in 2026: Why Emerging Channels and AI are the New Risk Frontier
Organizations face mounting pressure to manage compliance across an ever-expanding landscape of collaboration platforms, messaging apps, and AI-driven…
Christopher Carey · 5 Feb 2026
Workday Unveils Military Skills Mapper to Systematize Veteran Talent Spotting
Workday's new Military Skills Mapper transforms military experience into civilian-ready skills, empowering recruiters to spot and hire top veteran talent more efficiently within its Recruiting platform.
Kristian McCann · 4 Feb 2026
ISE 2026: GoBright's AI-Powered Office Knows When You're Coming and How Much Energy You're Wasting
GoBright's AI-powered workplace platform uses environmental sensors, energy monitoring, and occupancy analytics to help companies save over $1 million annually. Learn how Smart Workplace software transforms office ROI through partner-driven deployment at ISE 2026
Rob Scott · 4 Feb 2026
ISE 2026: Meeting Room Booking Systems Now Use 100x Less Power Than iPads—Here's Why That Changes Everything
Joan Workplace's E-paper meeting room booking displays consume 100 times less power than iPads, install wirelessly with magnets, and integrate with AI agents for frictionless workspace coordination.
Rob Scott · 4 Feb 2026
Why 2026 CX Leaders Must Build “One Consistent Conversation” Across Every Channel
Cisco’s Vinod Muthukrishnan explains why AI-first CX requires rebuilding workflows, not bolting on tools, and why trust is a core CX feature.
Kieran Devlin · 4 Feb 2026
Zoom Spaces Enjoys Agentic AI Upgrade: All Hail the Intelligent Meeting Room
Zoom Spaces AI transforms hybrid work with agentic scheduling and support. Read how these updates impact IT and AV estate management.
Kieran Devlin · 3 Feb 2026
Most Collaboration Strategies Are Misaligned. Here’s How to Get Yours Right
Why misaligned collaboration slows decisions: Published on UC Today, IDC and Shure map four archetypes and the right AV, BYOD and MTR tools.
Kristian McCann · 3 Feb 2026
AI in HR Is Growing Up: 10 Real Use Cases Actually Worth Your Time in 2026
Ready to start discovering the benefits of AI in HR? Here are the use cases that make the biggest difference for today's teams.
Rebekah Carter · 3 Feb 2026
Gemini in Google Calendar: Why AI Scheduling is the New Productivity Battleground
Google adds Gemini meeting time suggestions in Google Calendar, plus easier rescheduling. Here’s what it means for productivity and Microsoft 365 users.
Marcus Law · 2 Feb 2026
Apple Taps Q.ai Tech – Will Face-Controlled AI Change How We Use Devices?
Apple acquires Q.ai in a $2 billion deal, bringing silent speech AI technology that could let users control Siri through facial micromovements.
Christopher Carey · 2 Feb 2026
Cisco Launches 360 Partner Program, Sharpening Channel Differentiation in the AI Era
Cisco has launched the Cisco 360 Partner Program after 15 months of partner co-design. Here’s what it means for Cisco channel partners.
Kieran Devlin · 2 Feb 2026
The Big UC Show: The AI Hype Cycle in 2026, Zoom's AI Gold Star, and Checking in on Industry Events
Kieran Devlin and a panel of UC experts unpack the AI value gap, trust, and what 2026 means for collaboration, Zoom, and industry events.
Kieran Devlin · 29 Jan 2026
It's Time For An AI Heat Check: Is the ROI Gap Widening as Patience Thins?
PwC data shows many CEOs see no AI gains. Experts discuss how to achieve AI ROI with governance, training, culture, and better metrics
Kieran Devlin · 29 Jan 2026
Microsoft Earnings Analysis: Copilot Takes Off but AI Bills Keep Rising
Microsoft’s earnings call reveals rapid enterprise adoption of Copilot AI tools – but rising Azure AI infrastructure costs weigh on growth
Christopher Carey · 29 Jan 2026
30 Percent of Companies Are Blocking UC Tools And It's Making Compliance Worse
Unified communications and collaboration platforms were designed to make work simpler.
Christopher Carey · 29 Jan 2026
MoltBot: The Open-Source Agent Rewriting Enterprise Productivity Rules
Open-source agent MoltBot automates workflows across platforms—but with OS-level access, it creates new security challenges for UC teams.
Marcus Law · 28 Jan 2026
ISE 2026 Interview: How UC and AV Convergence Is Changing the Industry
ISE managing director Mike Blackman explains why the show is putting greater emphasis on strategy, security and real-world deployment.
Christopher Carey · 27 Jan 2026
Claude MCP Apps: Why Enterprise AI Agents Need Governance
Claude adds interactive MCP apps for Slack and Canva. But enterprise AI agent governance is the real challenge: identity, permissions & audit trails.
Marcus Law · 27 Jan 2026
Workday Bets Big on Canadian Tech Talent with CAD $1bn Investment
Workday is ramping up its Canadian presence with a CAD $1 billion investment to tap into the country’s fast-growing tech talent pool.
Kristian McCann · 27 Jan 2026
The Cost of Doing Nothing: Why Collaboration Spending Is Essential for Tech ROI
Global IT spending is growing at two times the rate of GDP growth in 2025 as companies invest heavily in AI-powered tools, unified communications…
Kristian McCann · 27 Jan 2026
Google Didn’t Win UCaaS — But It Could Still Win the AI Orchestration Layer
UCaaS is becoming commodity infrastructure as agentic AI shifts value to an orchestration layer. Here’s how Google could win with Gemini—and what governance and data readiness decide.
Rob Scott · 27 Jan 2026
Microsoft Planner Gets AI Boost and Compliance Upgrades as Copilot Integration Deepens
Microsoft Planner gets major updates including Copilot AI integration, enterprise security controls, and Teams chat features.
Marcus Law · 26 Jan 2026
How to Grow your HR Tech with Your Company
Learn how Rayburn Electric scaled HR technology with employee-driven tools, smart integrations, and a future-ready approach.
Kristian McCann · 26 Jan 2026
AI Colleague Risks: The New Insider Threat in UC and Collaboration
Introducing machine employees into the workplace comes with its own share of dangers. Here are the AI colleague risks you need to know about
Rebekah Carter · 25 Jan 2026
Is AI Ruining Your Meetings? How Smart Companies Are Redesigning Meeting Culture
With AI in meetings, designing meeting culture carefully is more important than ever. Here's how business leaders can get it right.
Rebekah Carter · 24 Jan 2026
Shadow AI in Collaboration Is Already Hiding in Your UC Stack
Shadow AI in collaboration is the new major threat facing businesses today. Here's how you can protect your data, and your teams.
Rebekah Carter · 23 Jan 2026
Goodbye Per-Seat Pricing: Why Outcome-Based AI Pricing Is Reshaping Monetization for MSPs and UC Providers
er-seat pricing breaks as AI completes more real work. Here’s why MSPs and UC providers are shifting to outcome-based AI pricing that buyers can forecast, approve, and budget.
Rob Scott · 23 Jan 2026
From Fog to Focus: 10 Takeaways from Cloud Connections 2026
Cloud Connections 2026 shows why UCaaS and CCaaS buyers should care: AI, RAG, compliance, trust and UX now decide winners. Published on UC Today.
Marcus Law · 23 Jan 2026
How Virtualware’s VIROO 2026 Roadmap Is Finally Making XR Work at Enterprise Scale
Why enterprise XR is finally scaling: Virtualware’s VIROO 2026 roadmap adds IaC, VIROO Cloud, device-agnostic support, AI and ISO 27001. Published on UC Today.
Christopher Carey · 22 Jan 2026
Turning Compliance Into Competitive Advantage: Inside Metrigy’s UC&C Study
Why UC&C compliance now drives risk and value: Metrigy’s study shows Teams, WhatsApp, SMS and AI assistants raising issues. Published on UC Today, with Global R
Christopher Carey · 22 Jan 2026
Legion Partners with Rebus to Bridge the Gap Between Warehouse and Workforce
Legion and Rebus have joined forces to connect real-time warehouse analytics with AI-driven workforce management, giving operators a faster path from insight to action.
Kristian McCann · 21 Jan 2026
The AI Compliance Blind Spot: When UC 'Helpful' AI Becomes an Audit Risk
EU AI Act rules raise the bar for compliance, but gaps persist around technical documentation for transcription, sentiment, and moderation.
Kieran Devlin · 21 Jan 2026
Zoom Claims AI Crown with Benchmark Victory Over OpenAI and Google
Zoom's federated AI scored 53.0 on Humanity's Last Exam benchmark, beating OpenAI's GPT-5.2 Pro and Google's Gemini. How the multi-model strategy won.
Marcus Law · 21 Jan 2026
Who’s Watching the Watchers? The Invisible AI Workforce That Nobody Can See
AI agents act across systems at machine speed—but their decisions can be invisible. Here’s what AI observability means, why traditional monitoring fails, and how to build audit-ready control.
Rob Scott · 20 Jan 2026
University of Manchester Deploys Microsoft 365 Copilot For All Staff and Students: Key Lessons for IT Leaders
The University of Manchester will roll out Microsoft Copilot AI to 65,000 people with training. Here’s what enterprise IT can learn.
Kieran Devlin · 20 Jan 2026
UC Identity Risks are Poisoning Communications: Deepfakes, Impersonation, and UC-Based Fraud
With machine colleagues and human staff now sharing digital workspaces, it's time to rethink how you approach UC identity risks.
Rebekah Carter · 18 Jan 2026
Your Ultimate Guide to Enterprise Connect 2026: Navigate Vegas Like a Pro
Complete Enterprise Connect 2026 guide: March 10-12 in Las Vegas. Top AI & CX sessions, keynote speakers, expo hall strategy, and networking tips for IT/AV/CX/UC professionals.
Rob Scott · 17 Jan 2026
Why 2026 is the Year Work Management Shifts from Efficiency to Effectiveness
Monday.com's Ben Barnett explains why 2026 is the year work management shifts from efficiency to effectiveness.
Marcus Law · 15 Jan 2026
Yealink Debuts T7/T8 Desk Phones with New Security Architecture and AI Audio
Yealink has introduced its new T7 and T8 desk phone series, adding a redesigned security framework, AI-based noise cancellation, and a refreshed interface…
Christopher Carey · 15 Jan 2026
Workday Reveals Why Most Companies Are Leaving AI Value on the Table
New Workday research reveals 40% of AI time savings are lost to rework. Learn why AI productivity gains aren't translating to real business value.
Marcus Law · 14 Jan 2026
Workday Faces Landmark Lawsuit Over AI Hiring Feature: What HR Leaders Need to Know
Workday faces a landmark US lawsuit over alleged AI hiring discrimination that could expand legal accountability for third-party HR AI providers.
Kristian McCann · 14 Jan 2026
IT Leadership Interview: Will AI Revolutionize the Legal Sector?
Discover how AI in the legal sector is evolving in 2026. Litera CEO Avaneesh Marwaha reveals why firms are shifting to integrated workflows.
Kieran Devlin · 14 Jan 2026
IT Leadership Interview: Why Enterprise AI Fails and How to Scale With HCLSoftware
HCL Software CPO Kalyan Kumar explains why enterprise AI stalls in pilots - and how data orchestration and governance unlock business value.
Kieran Devlin · 13 Jan 2026
Salesforce Launches Slackbot as Personal AI Agent to Eliminate Context-Switching
Salesforce launches Slackbot as AI agent that automates documents, scheduling, and search. Available now for Business+ and Enterprise+ customers.
Marcus Law · 13 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd
Kieran Devlin · 13 Jan 2026
The End of ‘Busy’: How to Use Task Management Apps to Improve Team Productivity
Discover how task management apps improve team productivity in 2026. Expert insights from ClickUp, Monday.com, Asana, and Atlassian on automation, workflow optimization, and eliminating work sprawl.
Marcus Law · 12 Jan 2026
Microsoft Unveils External Collaboration Admin Role For Teams: Key Takeaways For IT Leaders
A specialized Microsoft Teams administrator role arrives in Jan 2026. Discover how the External Collaboration Administrator improves security
Kieran Devlin · 12 Jan 2026
Cloud Connections 2026: Your Complete Event Guide for Cloud Communications Leaders
Heading to Cloud Connections 2026? Get the complete guide to agenda highlights, AI strategies, and networking tips for cloud leaders in Delray Beach.
Marcus Law · 8 Jan 2026
OpenAI’s Sam Altman Warns of Rising Cyber Risks from AI Agents
OpenAI CEO Sam Altman has cautioned that increasingly autonomous AI agents could expose organizations to new cybersecurity risks as their capabilities rapidly advance.
Kristian McCann · 8 Jan 2026
The Automation Fabric for the Digital Workplace: Bringing Connected Automation to UC, Security, and Collaboration
VOSS unifies automation, monitoring, analytics and AI across Microsoft Teams, Zoom, Cisco Webex, UC and security.
Kieran Devlin · 8 Jan 2026
CES 2026: Can New Tech Actually Fix Productivity, Or Just Add Complexity?
Discover the top CES 2026 productivity tools designed to eliminate meeting delays and manual tasks. Explore 6 innovations that actually fix work friction.
Marcus Law · 7 Jan 2026
Oracle NetSuite Expands AI Development Tools: What It Means for HR Systems
Oracle NetSuite’s latest SuiteCloud updates introduce AI tools that promise smarter, faster, and more integrated HR management through its SuitePeople platform.
Kristian McCann · 7 Jan 2026