As companies continue to search for more agile and flexible ways of introducing products and services to their user base, "as a service" solutions have grown increasingly popular.
Ribbon Communications, a global software company with expertise in the world of real-time communications, now provides a way for service providers to deploy state-of-the-art applications and features rapidly and cost-effectively. With the /unified-communications/cpaas (Communication Platform as a Service) system "Kandy," Ribbon offers service providers an affordable point of differentiation.The Kandy Communications Platform is a selection of real-time communication software development solutions based on the cloud. With this service, SPs can implement the latest communication and customer support options into web, and mobile devices.
Let's get to know the Kandy Platform a little better.
Benefits of Ribbon's Kandy Platform
Ribbon is an expert in offering state-of-the-art, secure communication services to the modern marketplace. Based on two decades of experience across 25 countries, Ribbon's portfolio makes sure that the contemporary service provider can access real-time communication services that support their customers and empower their teams.
The Ribbon Kandy Platform provides a host of SDKs and APIs which service providers can use to implement relevant comms technology into their applications and technology strategies. This means that each service provider can deliver a unique experience to their end-user. For example, using Kandy, you might give your SIP trunking clients the option to integrate their telephony strategy into a CRM for more context-driven conversations.
Ultimately, the Kandy platform provides a "Do It Yourself" communication strategies for developers. You can:
- Improve customer interactions with real-time contextual conversations on desktop, mobile, and website-based applications. For instance, you might add integrated video shopping to an eCommerce site, or real-time messaging for customer service
- Explore a rich-suite of real-time video, voice, messaging and collaboration features. Service providers can give their end-users the tools they need for better internal, and external connections
- Connect various parts of the end-user workflow, such as CRM and customer service.
- Simplify implementation with Quick Start systems, Ribbon's "Kandy Wrapper" turnkey applications
- Scale as required: The comprehensive Ribbon Platform includes SDKs for iOS, Android, and JavaScript, RESTful APIs and various libraries to browse for. Plus, it all comes with 24x7 support and network monitoring
Features of Ribbon's Kandy Platform
The "build it yourself" nature of the Kandy platform means that the possibilities of this CPaaS system are practically endless. You can set up a self-service portal with your customers through Live Support APIs that integrate with social media, chatbots, and more. You can even implement proven AI solutions like IBM Watson, which accelerate conversations to a human agent when the AI can't answer your customer's questions. Just some of the features of the Kandy Platform include:
Pre-packed "Kandy Wrappers":
- Visual Attendant with self-provisioning web buttons and visual
- Live support with social media connectivity and customisable communication modalities
- Digital Cognitive Agent with integrations to chatbots like IBM Watson
- Truck roll two-way video and content sharing
- Concierge features to reduce cart abandonment
- Business phone provisioning
Turnkey Applications:
- Salesforce integration
- Web collaboration services with HD voice and video, group messaging, and screen sharing.
- Kandy SMB client with location-based services
- KCS client with adaptive codex, and value-added services built-in
UCC Clients:
