8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High
8x8 posted record Q1 FY27 revenue as AI adoption doubled and usage-based services grew to a quarter of service revenue
Marcus Law · 10 Aug 2026
Vonage Gets a New CEO as Ericsson's Own Chief Admits the Business "Has Not Been Contributing"
Christophe Van de Weyer becomes Vonage CEO on 15 August, as Ericsson's Börje Ekholm admits the business "has not been contributing."
Marcus Law · 4 Aug 2026
Cisco Webex vs 8x8: The Enterprise Platform Fight Behind UC and CX
Cisco Webex vs 8x8, which platform should you be choosing if you want a unified ecosystem for unified communications and contact center tools.
Rebekah Carter · 24 Jul 2026
Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
Strong 8x8 Earnings Point to Market Demand for AI-Powered Customer Experience
8x8’s latest earnings point to rapid growth in AI-driven customer experience as enterprises scale self-service, voice AI, and messaging automation
Kristian McCann · 20 May 2026
Twilio Unveils Next-Gen Platform Targeting the "Agentic Era" of Customer Engagement
Twilio has announced four new platform capabilities at SIGNAL 2026 – Conversation Memory, Orchestrator, Intelligence, and Agent Connect
Christopher Carey · 7 May 2026
Beyond Copilots: Why Autonomous AI Is Becoming The New Foundation For UC
UC is now moving beyond copilots toward multi agent systems and autonomous AI. Learn what this means for architecture, safeguards & strategy.
Sean Nolan · 2 Apr 2026
Still Treating UCaaS and CCaaS Separately? Why That Decision Is Costing You in 2026
2026 is the official year of UCaaS CCaaS convergence. If you're still dealing with disconnected tools, you're already falling behind.
Rebekah Carter · 1 Apr 2026
Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration
The new Vonage ServiceNow integration embeds real-time voice and AI directly into enterprise workflows to eliminate manual data entry.
Kieran Devlin · 24 Mar 2026
Wildix Erases the Mobile Communications "Blind Spot": New eSIM Brings the Native Dialer in From the Cold
Wildix mobile communications get a major upgrade with the new eSIM, integrating native dialing into enterprise workflows.
Kieran Devlin · 2 Mar 2026
IT Leaders Must Prepare for the Employee Experience Shift in UC
Employee experience, workplace engagement tech, and employee recognition tools are converging with UC. Rethink integration and governance.
Sean Nolan · 25 Feb 2026
The Employee Recognition Software Features Buyers Can’t Afford to Overlook
Discover how to choose the next-gen employee recognition software that will actually boost engagement, retention, and productivity.
Rebekah Carter · 14 Feb 2026
Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders
WhatsApp calling is now available on the web, bringing secure video and screen sharing to the browser. We analyze the UC, CX and IT impact.
Kieran Devlin · 11 Feb 2026
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future
8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI
Kieran Devlin · 5 Feb 2026
From Collaboration to Execution: UC Platforms Enter the Workflow Automation Era
The ability to deliver workflow automation is now a difference-maker for UC vendors - and buyers are more keen than ever to feel its results.
Sean Nolan · 4 Feb 2026
Vonage, Salesforce Turbocharge CX for Agentforce Marketing with Two-Way Messaging
Vonage has launched Vonage Conversations for Agentforce Marketing, embedding WhatsApp, RCS and SMS into Salesforce.
Kieran Devlin · 19 Jan 2026
Your Ultimate Guide to Enterprise Connect 2026: Navigate Vegas Like a Pro
Complete Enterprise Connect 2026 guide: March 10-12 in Las Vegas. Top AI & CX sessions, keynote speakers, expo hall strategy, and networking tips for IT/AV/CX/UC professionals.
Rob Scott · 17 Jan 2026
Tresic Unveils Intelligence Cloud to Turn Voice into Gold for UCaaS Channel Partners
Tresic launches a white-label AI platform helping channel partners UCaaS offers evolve from connectivity to great conversation intelligence.
Kieran Devlin · 15 Jan 2026
Is Interest in UC Truly Rising? An Expert’s Perspective
Unified communications interest surged in 2025 on Google Trends. An expert explains lifecycle pressure, AI data retention, and UC compliance.
Sean Nolan · 14 Jan 2026
Checking in on the RCS Business Messaging Hype: Is it the Enterprise's New Currency?
New data reveals a 27% engagement uplift for RCS business messaging. We analyze why verified identity is the key to enterprise trust in a post-SMS world.
Kieran Devlin · 13 Jan 2026
Cloud Connections 2026: Your Complete Event Guide for Cloud Communications Leaders
Heading to Cloud Connections 2026? Get the complete guide to agenda highlights, AI strategies, and networking tips for cloud leaders in Delray Beach.
Marcus Law · 8 Jan 2026
8x8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition
8x8 acquires Singapore's Maven Lab to conquer the APAC messaging market. We analyze the strategy and what it means for the market.
Kieran Devlin · 7 Jan 2026
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
The Employee Experience Trends Already Reshaping Retention and AI Strategy
Explore the top employee experience trends for 2026, backed by hard data on hybrid work, AI, wellbeing, security, and compliance.
Rebekah Carter · 5 Dec 2025
Stop Treating CPaaS as a CX Tool - It’s the Secret Weapon in UC
Discover how CPaaS UC can enhance communication strategies and integrate with modern messaging tools for better customer engagement.
Sean Nolan · 26 Nov 2025
Driving Customer Success with Microsoft Teams – UC Roundtable
Boost customer success with Microsoft Teams, AI, Copilot, and CRM integration insights from Solgari, NFON UK, and 8×8.
Christopher Carey · 21 Nov 2025
Meta Says WhatsApp is Close to Third-Party Chat Integration in Europe: Key Takeaways
Meta is launching WhatsApp third-party messaging interoperability across Europe to comply with the EU's Digital Markets Act.
Kieran Devlin · 17 Nov 2025
Why 2026 Will Be the Year of Intelligent Engagement for CPaaS
Rob Kurver discusses how CPaaS intelligent engagement is reshaping communications, practical AI use cases, and compliance guardrails.
Kieran Devlin · 14 Nov 2025
8x8 Earnings Grow Again: How the Company Managed to Break Out of Its Rut
8x8 has delivered its second consecutive quarter of year-over-year revenue growth, with Q2 fiscal 2026 results surpassing expectations and demonstrating…
Kristian McCann · 5 Nov 2025
How Employee Engagement CPaaS Solutions Reduce Burnout and Improve Workflows
Discover how employee engagement CPaaS solutions automate workflows, reduce burnout, and enhance productivity across contact centers, healthcare, and logistics.
Rebekah Carter · 24 Oct 2025
RCS Business Messaging: The Organization Adoption Roadmap
Discover how enterprises can plan, measure, and scale RCS business messaging with CPaaS for richer customer engagement and compliance-ready ROI.
Rebekah Carter · 24 Oct 2025
Wavenet and 8x8 Form Partnership as Cloud Communications Market Matures
Wavenet and 8x8 form a strategic European partnership. Objective analysis of the deal’s implications for enterprise IT leaders.
Christopher Carey · 21 Oct 2025
AI + Programmable Voice: 10 AI-Driven Programmable Voice API Use Cases
Businesses are rediscovering the power of voice, and probably not in the way you’d expect.
Rebekah Carter · 17 Oct 2025
WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX
WhatsApp compliance now shapes contact centre CX: published on UC Today, see how WhatsApp Business API, CPaaS, GDPR, HIPAA, PCI and FINRA matter.
Rebekah Carter · 17 Oct 2025
Closing the Loop with Real-Time Feedback: CPaaS for CX and EX Leaders
CPaaS is turning SMS, RCS, voice and chat into real-time feedback loops for CX and EX leaders.
Rebekah Carter · 10 Oct 2025
How CPaaS is driving workflow automation - UC Roundtable
The communications landscape is evolving at an unprecedented pace, driven by the rise of intelligent platforms that integrate AI, automation, and multichannel messaging.
Christopher Carey · 10 Oct 2025
CPaaS Workforce Engagement: Smarter Alerts for Frontline and Deskless Employees
CPaaS workforce engagement helps frontline teams with SMS, WhatsApp, RCS and voice alerts, cutting missed updates and delays.
Rebekah Carter · 10 Oct 2025
The Practical Side of CPaaS Implementation: Overcoming CPaaS Deployment Challenges
This explains how CPaaS implementation can overcome legacy APIs, vendor lock-in and compliance hurdles to prove ROI with Cisco, Twilio an
Rebekah Carter · 3 Oct 2025
The RCS vs WhatsApp Debate Could Reshape Enterprise Messaging Plans in 2026
RCS and WhatsApp could reshape enterprise messaging in 2026 as Apple support, Meta rules, compliance, CPaaS and security diverge.
Rebekah Carter · 1 Oct 2025
UCaaS Market 2025: Gartner Magic Quadrant Highlights Leaders and Emerging Trends
Gartner notes that UCaaS adoption is being driven by the need for simpler management, enhanced collaboration, and reduced total cost of ownership (TCO).
Christopher Carey · 29 Sept 2025
CASA25: How VCons Will Transform Your Data, Compliance, and CX
Learn how the IETF-backed vCons standard turns conversations into portable, auditable data—boosting CPaaS compliance, governance, and CX analytics across channels.
Kieran Devlin · 26 Sept 2025
CASA25: How “Intelligent Engagement” Elevates Your Business's Communications
Despite more than a decade in the business lexicon, Communications Platform as a Service (CPaaS) still sits in a grey zone for many executives.
Kieran Devlin · 23 Sept 2025
Women in CX to Redefine the Future of Customer Experience at 2025 UnConference in Berlin & Miami
WiCX’s Berlin and Miami UnConference puts women at the centre of CX as AI and automation reshape service models. Published on UC Today.
Kieran Devlin · 11 Aug 2025
The UC Awards 2025 Winners Are Here!
The UC Awards 2025 winners show why buyers should track Zoom, RingCentral, Dstny, Tata Communications and more across UCaaS, CPaaS and AI
John Davis · 7 Aug 2025
8x8's Q1 Results Show a Return to Growth – and a Bet on AI and CPaaS That's Starting to Pay Off
8x8 first quarter fiscal 2026 results have marked a return to year-over-year revenue growth for the first time in nine quarters.
Christopher Carey · 7 Aug 2025
CASA25: Where the Future of CPaaS Takes Centre Stage in Amsterdam
In an era where programmable communications are wholly rewriting enterprise playbooks, CASA25 lands in Amsterdam at just the right moment.
Kieran Devlin · 29 Jul 2025
How to Capture a Vertical: 8x8 Talks Becoming "Top" Tech Supplier to UK's Billion Pound Public Sector
Explore how 2% of companies gain 84% of all UK public sector tech spending with our interview with 8x8's Maxine Eunson
Kristian McCann · 25 Jul 2025
AI Voice Assistants in UC: Build, Buy, or Bridge?
Why workplace buyers should care: Bandwidth’s Maestro and AI Bridge let UC teams plug AI voice assistants into Teams, Zoom and Cisco without lock-in. Published
Rebekah Carter · 25 Jul 2025
The UC Awards 2025 Finalists Announced
UC Awards 2025 finalists revealed, spotlighting 8x8, Cisco, RingCentral, Zoom, AI, Teams and UCaaS innovation. Published on UC Today.
John Davis · 24 Jul 2025
Public Sector Communications: Mission-Ready Messaging
Public sector alerts need secure, compliant scale. Published on UC Today, Syniverse explains mission-ready messaging across SMS, RCS and WhatsApp.
Rebekah Carter · 17 Jul 2025
Top UCaaS Platforms 2025: Zoom, Google, Cisco & Microsoft Lead Forrester Rankings
Forrester’s Wave report for UCaaS reveals clear front-runners in an increasingly competitive market: Zoom, Google, Cisco, and Microsoft.
Christopher Carey · 15 Jul 2025
The Benefits of White-Label UC for Regulated Industries
Why regulated firms need compliant UC: white-label CPaaS from Skyvera and Kandy adds encryption, audit trails, 2FA, SIP and hybrid cloud. Published on UC Today.
Rebekah Carter · 11 Jul 2025
The Unified Communications Market Boom: Stats, Trends, and Leading Vendors
The UC market is booming as Microsoft, Zoom, Google and Cisco add AI to UCaaS, hybrid cloud and telephony.
Rebekah Carter · 10 Jul 2025
The Top CCaaS Providers in 2025: The Ultimate Contact Center Showdown
Contact centers aren’t just support lines anymore, they’re battlegrounds for customer satisfaction, loyalty, and brand impact.
Rebekah Carter · 30 Jun 2025
The Top Hybrid Meeting Platforms for 2025: Your Shortcut to Smarter Collaboration
Hybrid meetings now shape collaboration, so buyers need the right platform. Published on UC Today, compare Microsoft Teams, Slack, Zoom, RingCentral and Cisco W
Rebekah Carter · 27 Jun 2025
The Top CPaaS Providers for Next-Gen Communications Flexibility
Compare top CPaaS providers as enterprise buyers weigh SMS, voice, video and APIs from AWS, Twilio, Vonage and Infobip.
Rebekah Carter · 26 Jun 2025
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
It wasn’t that long ago that unified communications meant a patchwork of systems bolted together: one platform for calls, another for video, a few more…
Rebekah Carter · 22 Jun 2025
What is CPaaS? Communication Platforms as a Service
What is CPaaS, and why has its value for enterprises skyrocketed over the years?
Rebekah Carter · 16 Jun 2025
The Ultimate Unified Communications Buyer’s Guide - Powering Productivity in 2026
If you've landed on UCToday.com its probably best you know what Unified Communications is, our site is dedicated to UC technology news and reviews so here's our easy to understand article on 'what is Unified Comms'
Thomas Walker · 14 Jun 2025
The Power of Partnerships: How CallCabinet and 8x8 Bridge the Compliance Gap in UC Comms
CallCabinet’s 8x8 partnership closes UC compliance gaps with cloud call recording, AI analytics, Microsoft Teams and secure storage.
Kristian McCann · 10 Jun 2025