UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
The Future Is Multimodal: How AI Is Redefining Business Conversations
Multimodal AI is lowering costs and improving voice, text and visual support. Published on UC Today, Telnyx CEO David Casem explains why.
Susie Harrison · 6 May 2025
Big UC Update: 8x8
8x8’s channel-first UC update shows why buyers want integrated CX, AI, UC, contact centre and CPaaS, not vendor noise.
Susie Harrison · 28 Apr 2025
Michels on Zoom's Agentic AI Story, Slido, Attacking Avaya's Base & RCS
Dave Michels says Zoom’s agentic AI could reshape workflows, while Slido, Avaya, TeKnowledge, Genesis, RCS and Microsoft all matter.
David Dungay · 16 Apr 2025
Big UC Update: Yeastar
Yeastar’s cloud PBX shift shows why channel-focused UC buyers should care: new Yeastar-hosted and self-hosted options, CRM and ERP integrations, and AI roadmap.
Kristian McCann · 9 Apr 2025
Tata Communications on AI, Collaboration and The Future of Unified Communications - Big UC Update
AI is reshaping collaboration, and Tata Communications says enterprises need secure UCaaS, CPaaS and cloud-first global connectivity. Published on UC Today.
David Dungay · 4 Mar 2025
Why Cavell is Bringing its Renowned Summit to APAC in 2025
APAC cloud communications are surging, and Cavell’s new Sydney Summit could help buyers spot the shift. Published on UC Today, with 8x8 and New Wave.
Rob Scott · 11 Feb 2025
Navigating the Future of Cisco Collaboration: A Conversation with Anurag Dhingra
Cisco’s new collaboration chief Anurag Dhingra outlines AI, Webex Suite, CPaaS and Microsoft partnership priorities.
Dave Michels · 9 Sept 2024
Elevate Customer Support with CPaaS Integration - UC Trends 2024
CPaaS can lift customer support with RingCentral, instant messaging, voice and video. Published on UC Today, see UC Trends 2024.
David Dungay · 22 Jan 2024
The Roadmap for a Successful Cloud Migration
Watch on YouTube UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant .
Kieran Devlin · 17 Nov 2023
UC Partner Awards 2023 Winners Revealed
The UC Partner Awards 2023 reveal winners across Webex, Zoom, Cisco, 8x8 and more, highlighting channel innovation.
Tom Wright · 16 Nov 2023
How do we Securely Use Data to Inform AI?
Why secure data use is key to generative AI adoption. Published on UC Today, Jon Arnold weighs ChatGPT, Microsoft Copilot, Zoom AI Companion, Google Duet AI, LL
Kieran Devlin · 11 Oct 2023
UC Awards 2023 Winners Revealed!
UC Awards 2023 winners revealed on UC Today, with Webex by Cisco, Zoom, RingCentral and Dialpad recognised for UC, AI and hybrid workplace tools.
Tom Wright · 27 Jul 2023
Inside the CPaaS Market with HORISEN's CEO
Why CPaaS buyers should care: HORISEN CEO Fabrizio Salanitri explains enablers vs providers, growth trends and the company’s bets. Published on UC Today.
Tom Wright · 2 May 2023
How CPaaS is Transforming CX
Why CPaaS matters for CX: UC Today talks Webex CPaaS, low code and ChatGPT, and how enterprises can improve customer experience.
Jonny Wills · 31 Jan 2023
Solving IT Management Challenges with Alcatel-Lucent Enterprise
UC Today’s David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy.
David Dungay · 10 Jan 2023
TOKU Gets Personal with CCaaS & CPaaS
Why CCaaS and CPaaS together matter for customer engagement: Toku’s Thomas Laboulle explains the difference, the use cases and packaging on UC Today.
Rob Scott · 15 Dec 2022
How Companies Can Benefit from Conversational Messaging
See why conversational messaging matters for CX-focused companies, with Webex CPaaS and its channels explained by UC Today.
James Stephen · 2 Nov 2022
Coolwave Partners with Callroute to Automate Voice Services
Coolwave and Callroute automate SIP trunking, BYOC and voice provisioning for Microsoft Teams and Webex, cutting setup time.
James Stephen · 7 Oct 2022
What is Wrong with your Digital Engagement Strategy?
Why digital engagement strategies miss the mark, and how Syniverse CPaaS, voice and non-voice channels can help. Published on UC Today.
David Dungay · 2 Sept 2022
UC Awards 2022 WINNERS
UC Awards 2022 winners named on UC Today, with Talkdesk, Webex, Dialpad, RingCentral and Avaya recognised across AI, UCaaS and collaboration.
Ryan Smith · 29 Jul 2022
Why is Ericsson Acquiring Vonage?
Ericsson’s Vonage deal could strengthen 5G and CPaaS for workplace buyers. Published on UC Today, it also affects Vonage Enterprise UCaaS.
Tom Wright · 24 Nov 2021
BIG UC NEWS from Zoom, Dialpad and Google
Why buyers should care: Zoom launched Video Engagement Center, Dialpad bought Kare Knowledgeware, and Google added Meet hardware. Published on UC Today.
Marian McHugh · 17 Sept 2021
Introducing Your UC Awards 2021 Winners 🏆
UC Awards 2021 names Zoom, Webex by Cisco, RingCentral and Neat winners, highlighting key UC, UCaaS and collaboration products published on UC Today.
Rob Scott · 30 Jul 2021
The UC Awards 2021 Finalists
UC Awards 2021 finalists show why it matters for UC buyers: BlueJeans, Zoom, Cisco, RingCentral and more compete across UCaaS, AI and security. Published on UC
Rob Scott · 9 Jul 2021
CPaaS Vendors and Tech to Watch in 2021
CPaaS is reshaping messaging, voice, video and 2FA in 2021. Published on UC Today, analysts name the vendors and tech buyers should watch.
Rob Scott · 19 Feb 2021
The Future of Integrated Communications
Why integrated communications is shifting fast: UC Today speaks with Fuze CEO Brian Day on CPaaS growth and market disruption.
David Dungay · 16 Feb 2021
Sinch Delivers Business Value Through Conversational Messaging
Watch and subscribe on YouTube . UC Today's Editor-in-Chief, David Dungay, welcomes Jonathan Bean, Chief Marketing Officer at Sinch .
David Dungay · 22 Jan 2021
Microsoft Teams October Update 2020 - MS Ignite Special
Microsoft Teams Ignite 2020 adds OneDrive, SharePoint recordings, Cisco interoperability, SBA, Azure Communication Services and webinars.
Rob Scott · 1 Oct 2020
Cisco Live! Brings New Wave of Innovation for Cisco
Cisco Live’s digital shift brings Webex security, AES 256-GCM encryption, Control Hub analytics and Box integration. Published on UC Today.
Ian Taylor · 16 Jun 2020
CPaaS Continues to Enable a Seamless Customer Experience
UC Today's Rob Scott hosts SAP Digital Interconnect and in this talk, we discuss how CPaaS helps to enable seamless customer experience
Rob Scott · 4 Jun 2020
Applications for UC Awards 2020 are Now Open!
Applications for UC Awards 2020 are now open - download the application kit today
Rob Scott · 4 May 2020
UC Today Trending News Round Up
Watch and subscribe on YouTube . Welcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter &…
Isabel Blakemore · 9 Apr 2020
UC Market 2020 Update - What's Trending?
UC market trends for 2020: why rising demand for digital transformation is boosting UCaaS, Teams, CPaaS, VCaaS, collaboration and CCaaS. Published on UC Today.
Rob Scott · 18 Mar 2020
UC Today Trending News Round Up
Watch on YouTube WATCH the video, LISTEN to the podcast (this edition coming soon) or READ the text: It’s been an exciting couple of weeks here in the…
Isabel Blakemore · 4 Mar 2020
UC Today Trending News Round Up
If you’ve missed out on any of our most exciting stories from the past few weeks – here are some of the highlights to keep you on track
Isabel Blakemore · 21 Feb 2020
VoIPstudio on the Increased Popularity of UCaaS
Rob Seymour, Marketing Director, VoIPstudio, told me, VoIP is experiencing an evolution of sorts, and customers crave more features that help them stay competitive
Ian Taylor · 14 Feb 2020
UC Today Trending News Round Up
Welcome to another Unified Communications, Collaboration & CX Tech News round up hosted by Isabel Blakemore, Presenter & Tech Journalist at UC Today
Isabel Blakemore · 7 Feb 2020
Unified Communications 101 - Everything You Need to Know About UC
Everything you need to know about unified communications, how it works, and how you can connect your entire company with UC.
Rebekah Carter · 21 Jan 2020
UC Today Trending News Round Up
Welcome to another Unified Communications, Collaboration & CX Tech News round up hosted by Isabel Blakemore, Presenter & Tech Journalist at UC Today
Isabel Blakemore · 17 Jan 2020
CPaaS 101 (Communications Platform as a Service)
Everything you need to know about communication platforms as a service and what they should mean to your company going forward.
Rebekah Carter · 14 Jan 2020
UCaaS 101 (Unified Communications as a Service)
Everything you need to know about the current unified communications as a service marketplace, and what it means to your business.
Rebekah Carter · 8 Jan 2020
Exploring the Rise of the Smart City with ALE
The rise of new technology around the world isn't just changing the way that we work; it's also having a significant impact on the way that we live too
Rob Scott · 3 Oct 2019
UC Trends 2020 - Twilio's CEO on the CPaaS Market
CPaaS Trends 2020 with Twilio Watch the full interview here. UC Trends 2020 is our series bringing you insight and analysis from some of the world's…
Patrick Watson · 2 Oct 2019
Ribbon's Faith in WebRTC Pays Off
WebRTC and CPaaS are paying off for Ribbon as Kandy gains traction with service providers. Published on UC Today, see why it matters.
Patrick Watson · 30 Sept 2019
Voxbone - The Industry's Hidden Gem?
Watch the video here. UC Today attended Cloud Comms Summit 2019 which concluded in Washington earlier in September .
Patrick Watson · 27 Sept 2019
Ditch the Switch with Alianza
Why service providers should ditch the box: Alianza’s API-enabled cloud platform unifies CPaaS and UCaaS. Published on UC Today.
Patrick Watson · 27 Sept 2019
Bandwidth Explain Number Porting Enhancements
Bandwith's number porting API cuts time and effort for enterprise and service providers. Published on UC Today, with John Bell at Cloud Comms Summit.
Patrick Watson · 24 Sept 2019
How is CPaaS Transforming the Enterprise?
Why CPaaS matters for enterprise comms: see how Bandwidth Inc and UC Today show communications-platform-as-a-service is reshaping business processes.
Patrick Watson · 9 Sept 2019
What's Next for Vonage and their API Roadmap?
Vonage is one of the leaders in the API revolution today, driving innovation with Nexmo, the Vonage API Platform, and a highly customisable range of solutions for contact centres and unified communications
Rob Scott · 19 Jul 2019
2600Hz Gearing up for KAZOOcon 2019
KAZOO is the brainchild of 2600Hz and is an open-source software platform. The platform provides carrier-grade VoIP functionalities that enable developers, system administrators, and telecoms engineers to create reliable services using KAZOO APIs
Ian Taylor · 2 May 2019
Ribbon Kandy CPaaS Platform Review: Highly Flexible
We explore the benefits of the Ribbon Kandy Platform for real-time communication strategies in the cloud.
Rebekah Carter · 31 Aug 2018
Introducing Amazon's Two-Way Text Messaging for AWS
Amazon recently announced the development of their new "Pinpoint" tool for global two-way text messaging services.
Rebekah Carter · 6 Oct 2017