In a world where AI, automation, and corporate churn dominate headlines, customer experience can easily lose its human heartbeat. However, in September and November 2025, two intimate, high-impact events will address that very problem.
The Women in CX (WiCX) UnConference series returns, with two global stops: Berlin (23–24 September) and Miami (18–19 November). Limited to just 50 women per city, these 24-hour immersions promise more than networking. They’re fundamentally about rewiring the conversation on CX, and putting women squarely at the centre of the movement.
“This isn’t just another conference — it’s an experience built for women, by women,” said Meg Coates, Head of Operations at WiCX.
Every detail reflects what our members told us they need — time to travel, space to contribute, and moments to connect.”
Why These Two Events Matter for Women Leaders in IT, CX, and Beyond
Forget passive PowerPoints and endless panel queues. The UnConference format means every attendee helps set the agenda. Using Open Space Technology, participants propose the topics, lead the discussions, and co-create the solutions. It’s about collective leadership rather than a set speaker list.
What to expect in Berlin and Miami:
- Curated intimacy: Just 50 women per city, creating high trust and high energy.
- Immersive agenda: 11:30am (Day 1) to 3:30pm (Day 2), giving space for meaningful connection.
- Local flair: Berlin: Riverside garden BBQ and storytelling under the stars. Miami: Rooftop pool party with mojitos, salsa, and skyline views.
- Optional post-event experiences: Berlin: Vabali Spa outdoor wellness retreat. Miami: Private sunset cruise through the Miami River and Biscayne Bay.
- Professional brand boost: Free headshots for attendees.
- Actionable outputs: The WiCX Playbook, capturing the boldest ideas from each event.
Clare Muscutt, Founder and CEO of WiCX, stressed the CX industry is “at a crossroads.” She explained:
