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8x8 AI Adoption More Than Doubles as Usage-Based Revenue Hits Record Q1 FY27 High

8x8 posted record Q1 FY27 revenue as AI adoption doubled and usage-based services grew to a quarter of service revenue

Cisco Webex vs 8x8: The Enterprise Platform Fight Behind UC and CX

Cisco Webex vs 8x8, which platform should you be choosing if you want a unified ecosystem for unified communications and contact center tools.

8x8: Can Building AI Agents in Plain English Close the Gap Between Ambition and Reality?

8x8 AI Studio is now in early availability, letting any employee build and deploy AI agents in plain language without developers.

8x8 Taps KCOM Infrastructure to Challenge UK Enterprise Comms Market

8x8 teams up with KCOM to provide UK businesses and the public-sector with an integrated, secure, and reliable cloud communications platform.

8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future

8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI

8x8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition

8x8 acquires Singapore's Maven Lab to conquer the APAC messaging market. We analyze the strategy and what it means for the market.

8x8 Earnings Grow Again: How the Company Managed to Break Out of Its Rut

8x8 has delivered its second consecutive quarter of year-over-year revenue growth, with Q2 fiscal 2026 results surpassing expectations and demonstrating…

Wavenet and 8x8 Form Partnership as Cloud Communications Market Matures

Wavenet and 8x8 form a strategic European partnership. Objective analysis of the deal’s implications for enterprise IT leaders.

The Power of Partnerships: How CallCabinet and 8x8 Bridge the Compliance Gap in UC Comms

CallCabinet’s 8x8 partnership closes UC compliance gaps with cloud call recording, AI analytics, Microsoft Teams and secure storage.

The Complete 8x8 Guide for Business Leaders

If you’re tired of running your business with a patchwork of complicated phone systems, messaging apps, and video conferencing tools, this 8x8 guide will…

8x8 Boosts CX Platform With New Features Focusing on Customer and Employee Engagement

8x8 has revealed a series of new enhancements to its 8x8 Platform for CX to boost customer and employee engagement.

Big UC News From Zoom, 8x8 and Sky

Fake Zoom apps spread BlackSuit malware as 8x8 adds UC and CX tools and Sky closes contact centres.

RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8x8 Releases

8x8 launches Engage, JourneyIQ, RCS and AI Orchestrator to cut CX silos, improve journey visibility and multi-vendor AI. Published on UC Today.

8x8 Contact Center Gets Enhancements for Healthcare Use with SpinSci EHR Partnership

8x8 has announced a partnership with SpinSci to deliver a patient care solution that integrates the 8x8 Contact Center with Electronic Health Record (EHR)…

Big UC News From Zoom, Google, 8x8, CallCabinet and Trello

Zoom Workvivo grew 89% as Google faces EU DMA scrutiny, 8x8 adds CallCabinet compliance recording, and Trello rolls out AI and Slack. Published on UC Today.

Inside the 8x8 Playbook: Sam Wilson’s Battle-Tested Strategy for CX Dominance

Exclusive Interview: 8x8 CEO Samuel Wilson – Discover how 8x8 is shifting from traditional tech stacks to outcome-driven solutions, prioritizing integration, ease of use, and real business impact. Read more

CallCabinet Partner with 8x8 to Deliver Recording Compliance Across Its Portfolio

8x8 and CallCabinet add compliance call recording for 8x8 Work, Contact Center and Microsoft Teams, aiding regulated buyers.

8x8 Appoints New Chief Transformation Officer To Oversee Next Growth Stage

Joel Neeb has been named 8x8 's new Chief Transformation and Business Operations Officer to oversee the next stage of the company's CX revolution and…

8x8 Surpasses 500K Microsoft Teams Users

8x8 ’s earnings call for the second quarter of 2025 revealed that half a million Microsoft Teams users are now inside its ecosystem.

Big UC News from Zoom, Cisco Webex, 8x8, and monday.com

Zoom Docs brings AI Companion to Zoom Workplace, while Cisco Webex, 8x8 and monday.com signal shifts buyers should watch. Published on UC Today.

8x8 CEO Swipes at Competitors NICE and RingCentral

8x8 CEO Samuel Wilson swiped at competitors NICE and RingCentral during the company's latest earnings call.

CEO Chat: Is UC Dead? 8x8 CEO Says No!

Why UC is not dead for buyers: 8x8 CEO Samuel Wilson on UC and CC convergence, digital contact centres and generative AI from OpenAI and Google. Published on UC

8x8 Looks To CCaaS And CPaaS For Growth Over 'Stodgy' UCaaS

8x8 looks set to focus more on CCaaS and CPaaS products and services over UCaaS, seemingly asserting they represent better growth avenues.

Big UC News from Zoom, NEC, Slack, 8x8 and Microsoft

Why it matters: Zoom Workplace, Slack AI and 8x8 for Microsoft Teams push AI, cloud UC and PSTN calling forward; NEC exits on-prem UC outside Japan. Published o

8x8 Launches Operator Connect For Microsoft Teams

8x8 has launched Operator Connect for Microsoft Teams for reliable and streamlined enterprise telephony.

Transforming Customer Interactions by Integrating UC and CX with 8x8 - UC Trends 2024

Watch on YouTube. In this session, Dhwani Soni, Global VP of Product Management, Design & Operations, 8x8 , talks to the benefits of a combined UC and CX…

8x8 Adds AI-Boosted Meeting Features to XCaaS Platform

8x8 has added AI-powered video meeting features to its XCaaS communications, collaboration and contact centre platform to enhance productivity and…

Big UC News from X, Zoom, Microsoft and 8x8

Why it matters: X, Zoom, Microsoft Teams and 8x8 are reshaping conferencing, AI summaries, channels and CCaaS, moving workplace comms forward. Published on UC T

CCaaS and CPaaS Take Centre Stage for 8x8

8x8 is shifting from UC-led to contact centre-led as CCaaS and CPaaS drive FY24 Q2 growth, with AI, Omni Shield and Microsoft Teams.

8x8 Releases Wave of XCaaS Innovations

8x8 has announced a host of new innovations to its XCaaS platform, including Microsoft Teams integrations and new meetings capabilities.

8x8 Phone App for Teams Updated to Enhance User Experience

8x8 has launched a "next-gen" version of its Phone App for Microsoft Teams, offering native calling experiences and enhanced user performance.

8x8 Launches UCaaS and CCaaS Enhancements, Expands into South Korea

8x8 has released several UCaaS and CCaaS updates to its XCaaS platform designed to enhance the customer experience.

Big UC News from Microsoft, Zoom, Theta Lake, CallTower and 8x8

Why workplace buyers should care: Microsoft Inspire, Theta Lake-Zoom Contact Centre security, CallTower Solgari for Teams and 8x8 partner ecosystem updates. Pub

8x8 Announces New Technology Partner Ecosystem to Transform CX

8x8 is launching a new technology partner ecosystem to transform the customer experience.

8x8 UC and CC Deployed in Life Saving Operations

The 8x8 Contact Center has been deployed by the Southwest Transplant Alliance to support the recovery of donated tissues and organs for transplant.

8x8 Continues Change at the Top with New CFO

8x8 has appointed Kevin Kraus as its new permanent Chief Financial Officer. Kraus had served as 8x8's interim CFO since November, replacing Samuel Wilson…

Big UC News from 8x8, RingCentral, Slack, Avaya and WhatsApp

8x8 Confirms Samuel Wilson as its New CEO 8×8 has appointed Samuel Wilson as its new Chief Executive Offer this week.

8x8 Confirms its New CEO

8x8 has appointed Samuel Wilson as its new Chief Executive Offer . Wilson had been acting as interim CEO since November 2022, stepping up to the role…

RingCentral and 8x8 Stocks Surge as Acquisition Murmurs Resurface

Sylebra stake filings sent RingCentral and 8x8 higher on merger talk. Buyers should watch UCaaS, CCaaS, AI and Teams 2.0.

Big UC News from Microsoft, RingCentral, 8x8 and Google

Microsoft Copilot expands to 600 businesses, while RingCentral, 8x8 and Google signal UC and AI shifts. Published on UC Today.

8x8 Finishes the Year with a Strong Q4

8x8 has finished the financial year 2023 with a strong fourth quarter, with revenue growing two percent to $184.5 million.

8x8 Deploys Platform-Wide OpenAI Whisper Model for XCaaS

Campbell-based cloud services provider 8x8 has announced it has integrated AI across its products, including OpenAI's Whisper model, throughout its XCaaS…

Big UC News from Microsoft, Zoom, Webex, Google, RingCentral, and 8x8

Microsoft Teams overhaul, Zoom and Webex in Mercedes-Benz, Google Meet backgrounds, RingCentral and 8x8 show what buyers need next.

8x8 Selected by University of Worcester to Streamline Student Onboarding

8x8 XCaaS and 8x8 Voice for Microsoft Teams have been deployed by the University of Worcester to help with its clearing process.

Big UC News from Microsoft, 8x8, Cisco, RingCentral, and Talkdesk

Why buyers should care: Microsoft Teams Premium, 8x8 XCaaS, Cisco Webex interoperability, RingCentral hybrid work and Talkdesk all moved on UC Today.

'Opportunities on Stand-Alone UCaaS Products Are Increasingly Rare' - 8x8 Interim CEO

8x8 says stand-alone UCaaS is fading, pushing buyers toward XCaaS and CCaaS. Published on UC Today, the shift matters for cloud UC and contact centres.

8x8 Voice for Microsoft Teams Review: Industry-Leading Calling and Contact Centre Capabilities are Now on Teams

8x8 is a VoIP company globally recognised for its products in cloud-based voice, unified communication and contact centre segments.

BIG UC News from Microsoft, 8x8, Salesforce, Gartner, and ALE

Why it matters: Microsoft faces an EU Teams probe, 8x8 replaces its CEO, and Salesforce flags a UK digital skills crisis. Published on UC Today.

8x8 'Terminates' CEO's Employment

8x8 has confirmed that it has terminated the employment contract of Chief Executive Officer Dave Sipes with immediate effect.

‘RingCentral Approaches 8x8 about a Take-Over'

RingCentral’s reported 8x8 takeover talks matter for UC buyers watching UCaaS consolidation, as RingCentral and 8x8 weigh valuation, layoffs and growth. Publish

8x8 Strengthens Channel Relationships with New VP

8x8 is bolstering sales channel relationships with the appointment of Claire Snow as Regional Vice President of EMEA Channel Sales.

Cape Air Lands on 8x8 to Improve Communications

8x8 XCaaS and 8x8 Voice for Microsoft Teams have been deployed by Cape Air to improve cloud communications between employees and boost customer…

8x8 XCaaS Deployed by AdvancedMD

8x8 XCaaS (eXperience Communications as a Service) has been deployed by AdvancedMD as the company moves to cloud communications.

Big UC News from Microsoft, Avaya, 8x8, SIPPIO, and Dubber

Why it matters: Microsoft Teams PSTN hits 12 million while Avaya changes CEO, 8x8 targets more Teams users, and SIPPIO, Dubber and NUWAVE expand cloud voice. Pu

8x8 Aims to 10X Teams Users in Two Years

8x8 revealed its plans on its 2023 Q1 earnings call to 10X its Microsoft Teams user number over the next two years.

National Express Deploys 8x8 XCaaS

Why it matters: National Express has chosen 8x8 XCaaS to secure remote contact centre work, Salesforce CRM and phone payments. Published on UC Today.

8x8 Launches No-Code Automation Builder

8x8’s no-code Automation Builder enhances customer and employee experiences. Deployed via 8x8 Connect, the Automation Builder eases the workload for…

8x8 Deploys XCaaS to 1,500 Hounslow Borough Council Employees

8x8 has won a deal that sees its XCaaS platform deployed to 1,500 employees at Hounslow Borough Council.

Big UC News from Zoom, Slack, Konftel, Bandwidth and 8x8

Hybrid work buyers should note Zoom One, Slack Huddles, 8x8, Bandwidth and Konftel updates that simplify UC, Teams and cloud migration. Published on UC Today.

New 8x8 Offering for Microsoft Partners

8x8 has launched a new channel offering for Microsoft Gold Partners which includes 8x8 Voice for Microsoft Teams.