8x8 has announced a strategic partnership with CallCabinet to integrate its compliance call recording with the 8x8 Platform for CX.
"By seamlessly integrating with 8x8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels,"
Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, said.
In addition to a direct integration with 8x8 Work and 8x8 Contact Center, the partnership sees CallCabinet offer compliance call recording with the 8x8 for Microsoft Teams portfolio of integrated solutions.
Examining the Offering
Call compliance is critical for organizations to adhere to legal and regulatory standards when recording customer interactions, particularly in industries like finance, healthcare, and customer service.
It ensures that sensitive data—such as payment details, medical records, or personal information—is captured securely and ethically, minimizing risks of fines, legal disputes, or reputational damage.
Compliance recording also serves as a safeguard for businesses, providing audit trails to resolve disputes, demonstrate accountability, and meet requirements like PCI DSS, HIPAA, or GDPR.
With regulators increasing oversight on voice communications—resulting in over $4 billion in fines globally—this partnership arrives at a critical time.
Through this partnership, 8x8 is opening up its Work and Contact Center solutions to a number of companies who operate in industries where compliance is key.
"By partnering with CallCabinet, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform," Belfor said.
"Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8x8 portfolio."
