8x8 has announced a host of new innovations to its XCaaS platform, including Microsoft Teams integrations and new meetings capabilities.
The VoIP product vendor has released its 8x8 Phone App for Microsoft Teams, a video meeting solution, work usability and interference enhancements, and much more.
‘XCaaS’ is an acronym coined by 8x8, which stands for ‘eXperience Communications as a Service’. It combines both its UCaaS, CPaaS, and CCaaS capabilities into a single offering.
Hunter Middleton, Chief Product Officer at 8x8, Inc, spoke about the benefits of its XCaaS offering: “At 8x8 we are committed to providing our customers with a customer engagement, communications and collaboration platform that not only offers the highest levels of innovation, but is reliable and easy to use.
“Our highly tailored and seamless integrated cloud contact centre and unified communications platform, not only improves employee and customer communications and collaboration, but it does away with disjointed, siloed information and resources.
Middleton continued: “Instead, everyone across the entire organization is empowered to provide the best possible experiences for their customers, regardless of whether they sit in the contact centre or elsewhere, which leads to overall happier customers and employees, and positive business growth.”
UCaaS Enhancements
8x8 has announced the 8x8 Phone App for Microsoft Teams, which enables PSTN calling without the need for per-user Teams Phone licences, desktop plugins, or additional software outside of Teams. Using 8x8’s direct routing service, it provides native calling within Teams. According to 8x8, it is simple for IT to deploy and manage, and flexible for organisations to customise licensing costs to meet their business needs.
8x8 has launched video enhancements in the form of a video meeting solution for up to 10,000 participants at events such as town halls, auctions, and other large audience events. 8x8 meetings will also have the option of turning off video hardware acceleration to improve shared content legibility and support for the modern AV1 video codec.
Work usability and interface enhancements include new call recording filters, the possibility of importing personal or company contacts from Office 365 and Outlook into 8x8 Work for desktop, an improved microphone Automatic Gain Control (AGC), and embedded call quality alerts for the status of connections.
CPaaS Enhancements
The 8x8 Omni Shield solution enables companies to protect their customers from fraudulent SMS activity through automated fraud alerts, real-time notifications, live traffic monitoring, and instant phone number assessments.
8x8 Voice allows customers to build automated phone systems to handle routing calls, capturing phone numbers, and more.
Smart Channel Routing locates telecom operators which can provide a more cost-effective alternative to route SMS messages.
8x8 Chat Apps now includes the Zalo Notification Service (ZNS), allowing businesses to send personalised notifications to users in Vietnam.
8x8 Connect has added the capability to let agents track the progress of their SMS Sender ID registration requests.
