The 8x8 Contact Center has been deployed by the Southwest Transplant Alliance to support the recovery of donated tissues and organs for transplant.
8x8 XCaaS (eXperience Communications as a Service), 8x8 Voice for Microsoft Teams, and 8x8 Contact Center for Microsoft Teams have been integrated into the entire organisation, including its customer service department.
Southwest Transplant Alliance (STA) is a non-profit organisation based in Texas, serving 10 transplant centres, over 270 hospitals, and 10.5 million residents across Texas and Arkansas.
Alex Headley, Donor Services Manager at Southwest Transplant Alliance, said: “When we say that the phone ringing is the difference between a life-or-death situation, we’re not exaggerating,
“Calls require immediate action, organizing transplants and donations.
"In choosing 8x8, we have a cloud contact centre and communications solution that offers the capabilities, flexibility, and resiliency we need to quickly manage life-giving interactions for donors, families, hospitals, and our care team around the country.
“Additionally, 8x8’s reporting and analytics, along with its customizable reporting capabilities, really stands out as a differentiator among other vendors helping us to accurately determine service levels.”
STA has chosen 8x8 to meet its need for an integrated contact centre and unified communications platform that is able to ensure complete reliability and transfer call capabilities for their 24/ inbound call centre.
Following expert advice from the IT consultant Softchoice, 8x8 is implementing 8x8 XCaaS as a means of simplifying communications and customer interactions between its teams, clients, donors, and hospitals.
8x8 can help managers to enhance workflows, assist and train staff, and provide real-time reporting across the organisation.
STA can also continue to use the familiar Teams interface via 8x8 XCaaS’s Microsoft Teams Phone solution and its certified contact centre.
As part of a single-vendor offering, 8x8 XCaaS has a cloud contact centre, video meetings, business phone, team chat, and SMS capabilities.
