8x8 has announced a partnership with SpinSci to deliver a patient care solution that integrates the 8x8 Contact Center with Electronic Health Record (EHR) systems.
"Our partnership with SpinSci Technologies and the integration of its Patient Assist technology with the 8x8 Contact Center represents an innovative solution that redefines how healthcare organizations orchestrate and elevate patient engagement while meeting regulatory compliance requirements,"
Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, said.
The integration sees 8x8 take advantage of the UC software provider's Patient Assist Technology to expand its contact center capabilities to better serve the healthcare sector by ensuring compliance with EHR systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech.
8x8's Healthcare Enhancements
The combined solutions between 8x8 and SpinSci aim to unify care journeys by enabling improved patient engagement, streamlined healthcare workflows, and secure, compliant data management.
SpinSci’s Patient Assist Technology is a comprehensive suite designed to enhance patient engagement and streamline healthcare workflows through deep integration with EHRs. It provides patients with high-touch assistance via any digital channel and gives agents using 8x8’s solutions a 360° view of the patient record.
8x8 analytics complement this by offering a holistic view of all interactions, including speech and sentiment analysis, to ensure compliance and improve performance and patient engagement.
“Since joining the 8x8 Technology Partner Ecosystem, our customers are seeing even more meaningful improvements that positively impact the lives of countless patients,”
Rohit Potaraju, Vice President of Product at SpinSci Technologies, said.
