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Gartner’s 2027 technology trends have plenty to say about smarter automation and decision-making. Its latest CIO research tells a less encouraging story about AI returns. So, which projects are still worth funding, where are teams running short on capacity, and how much will next year’s tools cost?
Freshworks plans to extend Freshservice into software and AI-spend governance through its acquisition of Torii, while Lumen and Snowflake are targeting private connections between data and AI workloads. USU has also launched an IT service-management platform built around governed AI agents
Enterprise XR is moving from promising pilots to practical workplace tools. This week’s stories show how AR wayfinding, AI-powered guidance, reusable 3D data and enterprise device management are reshaping the role immersive technology could play in frontline operations
AI may be getting faster, but work is becoming harder to design. Workday’s task-level workforce intelligence, Josh Bersin’s new HR partnership and Anthropic’s internal data point to the same uncomfortable truth: saved time is not productivity until leaders decide what people do next.
UNLEASH Paris arrives as HR leaders move from AI experiments to harder questions about skills, governance, job design, and human agency. With 8,500-plus attendees expected, UC Today heads to the event for the first time to explore what leaders can take back to work.
At UCX London, TTEC Digital's Chris Goodwill explains why Microsoft's relentless release cycle is forcing partners to rethink go-to-market, how Teams consolidation and AI agents are giving workers time back, and why there is no single answer for Microsoft CX
Workday's getting more ambitious about what its HR agents should handle. Sana coordinates the work, Work Intelligence looks at jobs task by task, and new safeguards keep agents in check. Rising 2026 gave buyers plenty to consider, although what shipped and what it's worth are different.
Apple has unveiled HomeView, a $299 shared display that combines Siri AI, video calling and environmental controls, while Integrated Research has launched a tool to help IT spot device and call issues before employees do. Logitech is also taking its collaboration portfolio into government workplaces
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