How Gamma's PhoneLine+ Solves Channel Partners' PSTN Problem For Micro-Businesses
Gamma’s PhoneLine+ helps channel partners solve the PSTN switch-off for micro-businesses with VoIP, IVR, SMS, WhatsApp and eSIM.
Kieran Devlin · 19 Jan 2026
Introducing Digital Silence: Twilio Exec Talks Strategy for Saving Employee Productivity
Twilio's Sam Richardson explains how their study found 40% of workers report that constant notifications disrupt their productivity, and how companies can turn to digital silence policies to help employees reclaim it.
Kristian McCann · 11 Nov 2025
Microsoft Scrap Business Discounts for All Online Services: What Enterprises Should Do Immediately
Learn how Microsoft is altering its pricing strategy by eliminating discounts for Online Services, impacting enterprise negotiations.
Kristian McCann · 14 Aug 2025
What is UCaaS? Your Comprehensive Guide
Learn what UCaaS changes for hybrid work: cloud-based calls, meetings, chat, PBX replacement, AI, Teams and Zoom Rooms.
Rob Scott · 15 Jun 2025
Big UC News From Microsoft, Cisco, WhatsApp and BT Wholesale
Microsoft hits 46% of UC&C as Copilot Recall launches, Cisco boosts Webex security, WhatsApp tests web calls and BT Wholesale adds Teams Phone Mobile on UC Toda
Kieran Devlin · 2 May 2025
WhatsApp Teases Web Video & Voice Calls: Is This a Win for SME Comms?
WhatsApp Web could add voice and video calls, giving SMEs a free, simpler UC option on Meta’s platform. Published on UC Today.
Kieran Devlin · 29 Apr 2025
Big UC News From Zoom, Logitech and WhatsApp
Zoom outages hit Meetings and zoom.us, while Kimberly Storin becomes CMO; Logitech withdraws FY2026 guidance and WhatsApp adds Channels video updates.
Kieran Devlin · 18 Apr 2025
Microsoft Announces End of Support That Could Make Some Surface Hubs Obsolete
Microsoft will end Surface Hub Windows 10 Team support on 14 October 2025, cutting Teams app use and forcing buyers to consider Surface Hub 3.
Kristian McCann · 18 Apr 2025
BroadWorks: Will Cisco's Strategy Satisfy Service Providers and End Users?
Cisco’s BroadWorks license stance matters for service providers: it could delay Webex migration while protecting cloud calling, UCaaS and BroadSoft users. Publi
Kristian McCann · 9 Apr 2025
Anxiety for AV: How Will UC’s Most Tariff-Exposed Sector Cope?
If there can already be a word of the year for 2025, it's tariffs. Indeed, the Trump White House has pretty much got the whole world talking about them.
Kristian McCann · 7 Apr 2025
Microsoft Warn Support for Office Will End - Is It Time to Make the Move to 365?
Support for Office 2016 and 2019 ends on 14 October, raising security and compliance risks. Published on UC Today, Microsoft 365, Teams and Copilot are the alte
Kristian McCann · 7 Apr 2025
Snom Technology Announces CEO and MD Stepping down after 9 Years
Snom CEO Gernot Sagl steps down after nine years, as Fabio Albanini takes over EMEA and APAC sales, marketing and operations. Published on UC Today.
Kristian McCann · 1 Apr 2025
AI's New Direction in CCaaS? GoTo Release GoTo Connect AI Receptionist
GoTo Connect AI Receptionist adds generative AI call handling, 24/7 routing and follow-ups for SMBs, echoing RingCentral.
Kristian McCann · 18 Mar 2025
Voice's Future, Tackling Verticals, Data Silos: Top 5 Takeaways from Cavell Summit Europe
Why Cavell Summit Europe matters for UCaaS and CCaaS buyers: data silos, vertical partnerships, 8x8, Gamma, the intelligent workplace and voice trust issues. Pu
Kristian McCann · 13 Mar 2025
Microsoft Teams vs. Zoom: Breaking Down the Opportunities for UC Service Providers
In 2025, UC service providers face a critical decision between Microsoft Teams and Zoom , two of the titans in UC and collaboration.
Kieran Devlin · 12 Mar 2025
5 Years On: GoTo Product VP Explains How the COVID Lockdown Repositioned the UC Market
GoTo’s David Evans says Covid sped UCaaS cloud adoption, boosting Zoom and Microsoft Teams, and pushing unified AI platforms.
Kristian McCann · 10 Mar 2025
How NUSO and Wavecrest’s Partnership Enhances Global Cloud Communications for Modern Businesses
In an increasingly connected world, reliable and cost-effective communication solutions are more critical than ever.
Alex Cole · 9 Mar 2025
MAXHUB Expands Product Presence in UK With Open Reality Partnership
MAXHUB has partnered with IT distributor Open Reality in a move that further opens up its product range to IT channel partners in the UK.
Kristian McCann · 20 Feb 2025
FigJam Review: The Ultimate Collaborative Whiteboard?
FigJam helps hybrid teams move from brainstorming to agile workflows with Figma templates, Asana and GitHub integrations, and AI.
Rebekah Carter · 17 Feb 2025
Fraud and New Entrants: New CCUK Chair on UC/VoIP Sector Challenges
Fraud, AI and new entrants are reshaping UK UC and VoIP; published on UC Today, Tracey Wright and CCUK outline why buyers should care.
Kristian McCann · 12 Feb 2025
Avaya to 'Significantly' Cut UK Staffing - How Will It Affect Its UC Services?
According to a source at the company, rumours of redundancies at Avaya are due to take effect, as it is reportedly in the process of making a "significant…
Kristian McCann · 10 Feb 2025
TeamViewer Integrates Google Meet to Reduce Barriers in Remote Support
TeamViewer has integrated its remote support capabilities directly into Google Meet in efforts to enhance collaboration and simplify its IT…
Kristian McCann · 5 Feb 2025
C-Suite Shakeup Sees FluentStream Appoint New CEO and Chairman
FluentStream is closing off the last days of January with a C-suite shakeup, positioning Kerrin Parker as its CEO and Cass Gilmore as Chairman.
Kristian McCann · 29 Jan 2025
Tactic Booking Software Review: Hybrid Workplace Management
Looking for a better way to manage your teams and resources? The Tactic booking software suite could have everything you need.
Rebekah Carter · 14 Jan 2025
Meta Looks Poised To Bring An AI Revolution To WhatsApp
Meta could add AI-powered chats and custom chatbots to WhatsApp, boosting enterprise communications against Teams and Zoom.
Kieran Devlin · 14 Jan 2025
Should Your Small Business Adopt An MSP For Its UC Needs? The Pros And Cons
Should SMBs use an MSP for UC? Published on UC Today, compare cost, security and scalability for video conferencing, cloud collaboration and messaging.
Kieran Devlin · 13 Jan 2025
Contact Center: How MSPs Can Bag a Big Slice of the Booming SMB Market
MSPs can win SMB demand for simple contact centre tools. Published on UC Today, Kakapo Systems’ Cisco Broadsoft Unity plug-in deploys in minutes.
Simon Wright · 27 Dec 2024
Clerk Chat Empowers SMBs With Secure Business Texting Via Pax8 Marketplace
Clerk Chat joins the Pax8 Marketplace to give MSPs secure SMS, WhatsApp and RCS for Business for SMBs.
Kieran Devlin · 11 Dec 2024
How The Queen Elizabeth II Centre Reigns Supreme In AV Support
Royal demand for reliable hybrid AV at Queen Elizabeth II Centre: Sennheiser, D&B, Yamaha, Panasonic, NEC and more. Published on UC Today.
Kieran Devlin · 21 Nov 2024
CCaaS: Why the SMB Market is an MSP Opportunity
Why SMBs need CCaaS now: Kakapo Systems’ Unity Contact Centre helps MSPs and SIs sell omnichannel voice, email, webchat and reporting. Published on UC Today.
Simon Wright · 24 Oct 2024
Biggest Contact Center Challenges for SMBs (and how to solve them)
SMBs need contact centres that cut cost, reduce abandoned calls and support omnichannel service. Published on UC Today, with Microsoft Teams and Unity.
Rebekah Carter · 22 Oct 2024
Snom Supports Frontline Workers With Robust New DECT Device
Snom’s IP67 M56 DECT phone adds durability, zero-touch provisioning and lone-worker safety for frontline teams.
Kieran Devlin · 1 Oct 2024
Gamma, Cisco Release Horizon With Webex To Elevate SME Comms
Why it matters: Gamma and Cisco have launched Horizon with Webex, bringing Webex Calling and AI-powered collaboration to SME UCaaS buyers. Published on UC Today
Kieran Devlin · 23 Sept 2024
How SMBs Should Navigate the UCaaS-CCaaS Convergence
The transition to the cloud is happening at an accelerated rate. A need for scalability, cost efficiency, and agility in a complex market has pushed…
Rebekah Carter · 28 Aug 2024
Voice for UCaaS: How to Offer Webex Calling and Microsoft Operator Connect
Service providers gain choice and growth by offering Webex Calling and Microsoft Operator Connect via Dstny, with Iristel on UC Today.
Simon Wright · 31 Jul 2024
Australian Cloud 9: ARIA Technologies and ELG's New Journey
ARIA Technologies and Ericsson-LG Enterprise shift Australian SMB UC to iPECS Cloud UCaaS, blending on-prem and subscription models. Published on UC Today.
Linoy Doron · 29 Jul 2024
Cloud PBX: How Affordable Digitization Can Transform SMB Communications
The clock is ticking on the big UK traditional telephony switch-off. As a result, for millions of small businesses, the digitisation of their voice…
Simon Wright · 29 Jul 2024
Tateside Sows AV Upgrade At Organic Farm And Wellness Centre
Why Daylesford Organic’s AV upgrade matters: Tateside deployed Samsung The Wall, Dante, Bose and Martin Audio across Heritage House, Bamford and pubs. Published
Kieran Devlin · 16 Jul 2024
Could Martello's Copilot 365 Monitoring Service Transform AI Management?
As the AI revolution and evolution continue to accelerate apace, the nascent technology's business users are gradually adjusting to leveraging it in their…
Kieran Devlin · 9 Jul 2024
How This Environmental Services Firm Offers A Roadmap For Microsoft Teams Integration
Why Microsoft Teams integration succeeds: Republic Services shares AV integrator, support and AI lessons for Teams Rooms, devices and governance. Published on U
Kieran Devlin · 17 Jun 2024
How This UC Technology Helps Make Kids' Dreams Come True
Why UC matters: Avaya CM10, Unified Communications, contact centre and SENTRY from 911Secure help Give Kids The World Village modernise and protect guests. Publ
Kieran Devlin · 22 May 2024
Microsoft Teams Ecosystem: The Channel Opportunity
Why it matters: Teams is shifting channel demand to value-added services. Published on UC Today, Voiceflex backs partners with Direct Routing, Operator Connect,
Tom Wright · 20 May 2024
The Latest News from Enterprise Connect, RingEX, Microsoft Teams Mobile & Microsoft Decouples 365
Enterprise Connect, RingEX and Microsoft Teams Mobile show why UC buyers should track new devices and Microsoft decouples 365 and Teams globally. Published on U
David Dungay · 9 Apr 2024
UC Round Table: UCaaS and CCaaS
Why UCaaS and CCaaS integration matters: better CX and EX, simpler support and AI-driven workflows. Published on UC Today with Zoom, Avaya and Vonage.
Kieran Devlin · 14 Mar 2024
How MAXHUB is Boosting Its European Expansion
MAXHUB’s European push adds Microsoft Teams Rooms-certified XCore Kit, AV partnerships and easy BYOD solutions for huddle rooms.
Kieran Devlin · 26 Feb 2024
Google Unveils Gemini Business and Enterprise AIs for Workspace
Google’s Gemini Business and Enterprise bring Ultra to Workspace, giving buyers AI writing, Sheets, Slides and secure enterprise chat. Published on UC Today.
Kieran Devlin · 22 Feb 2024
The Latest Big News on Microsoft Copilot, New Vonage CEO, Tech Narratives from ISE
Watch on YouTube In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the…
David Dungay · 31 Jan 2024
Big UC News from Microsoft, Slack, Salesforce, Poly and Project Audio Visual
Microsoft Opens Up Copilot 365 To Businesses of Any Size Microsoft has removed the seat minimum for Copilot for Microsoft 365, opening up its…
Kieran Devlin · 19 Jan 2024
Big UC News from Microsoft, RingCentral and OpenAI
Microsoft Teams Lands on Android Auto Soon, While Microsoft and OneMeta Partner on Teams Translation Service Microsoft Teams is coming to Android Auto in…
Kieran Devlin · 12 Jan 2024
OpenAI Launches ChatGPT Team to Target SMBs
OpenAI launches ChatGPT Team for SMBs, bringing GPT-4, DALL-E 3, custom GPTs and shared workspace; Published on UC Today.
Kieran Devlin · 11 Jan 2024
Why AI Makes Sense for SMBs: The Benefits of AI
Artificial Intelligence (AI) has fundamentally changed the way we live and work.
Rebekah Carter · 20 Dec 2023
Sangoma, Sol Distribution Partner to Accelerate UK Digital Transformations
Sangoma has partnered with networking infrastructure distributor Sol Distribution to accelerate the digital transformations of UK businesses.
Kieran Devlin · 4 Dec 2023
5 Takeaways From Our Ignite Teams News Special
Ignite pushed Microsoft Teams Premium, Copilot, Mesh and BYOD room features, signalling higher costs and clearer collaboration choices.
Tom Wright · 24 Nov 2023
RingCentral, Vodafone Launch UC and Collaboration Solution in Spain
RingCentral and Vodafone launch One Net Unite in Spain, bringing cloud UCaaS, messaging, video and collaboration for hybrid work.
Kieran Devlin · 1 Nov 2023
Big UC News from Cisco Webex, Microsoft, Zoom and Ooma
Cisco Webex, Microsoft Teams, Zoom and Ooma moves show how AI, UCaaS and cloud collaboration are shifting buyer priorities. Published on UC Today.
Kieran Devlin · 27 Oct 2023
Zoom and Walmart Business Partner on Zoom One Pro Deal
Zoom and Walmart have partnered to offer Walmart Business+ customers 40 percent off Zoom One Pro Annual.
Kieran Devlin · 18 Oct 2023
How AI Is 'Energizing' This Wedding Vendor Business
The Knot Worldwide says Google Duet AI is speeding sales, marketing and customer care, while shaping AI search and vendor tools.
Kieran Devlin · 9 Oct 2023
What are Best Practices for Teams Migration Journeys?
Why Teams migration matters now: Gamma shares best practices for legacy telephony, Microsoft Teams calling, ISDN and PSTN switch-off ahead of 2025. Published on
Kieran Devlin · 5 Oct 2023
Lake Ridge Bank Enhances CX With 8x8's XCaaS Platform
Lake Ridge Bank’s move to 8x8 XCaaS shows why integrated cloud contact centre and UCaaS matter: better CX, efficiency and lower costs. Published on UC Today.
Kieran Devlin · 18 Sept 2023