GoTo has announced the launch and general availability of GoTo Connect AI Receptionist, an AI-driven call-handling solution.
"GoTo Connect AI Receptionist isn't just a tool – it's a revolution for SMBs challenged to do more with less,"
Olga Lagunova, Chief Product and Technology Officer at GoTo, said.
This AI receptionist, the first offering in GoTo Connect's new Digital Workforce portfolio, is designed to work alongside human employees.
A fresh announcement, this follows closely after RingCentral's AI Receptionist release that targets the same market sector and offers similar features.
AI Receptionist Examined
GoTo Connect AI Receptionist is a 24/7 always-on smart assistant that helps organizations avoid missing calls.
Using generative AI technology, its aim is to reduce costs and recover lost business that small and mid-sized businesses (SMBs) face when they're otherwise at capacity with human agents.
Part of the GoTo Connect platform, AI Receptionist can use voice to greet callers with human-like conversations in more than 10 languages. Equally, it can intelligently route calls to the right destination and resolve routine inquiries by tapping into knowledge bases and FAQs.
"It provides businesses with an always-on, intelligent virtual receptionist that delivers immediate value to the existing workforce by handling peaks in call volume, supporting agents during off hours, and tackling mundane tasks to leave employees free to focus on the most valuable work,” said Lagunova.
In addition to reducing missed calls and informing and redirecting customers, the additional capabilities include:
