Customer Experience
Microsoft Lists for Microsoft Teams: Like a To-Do App, But Way Better
UC Today looks at Microsoft Lists, the free task-tracking app for Microsoft account holders that goes well beyond a simple to-do list.
Rebekah Carter · 9 Dec 2022
Moving into the New Age of Collaboration with Cisco’s Dedicated Instance and Webex Calling
With many organizations navigating over to virtual work environments, the hunt for the best cloud communication tools is on the rise.
Rebekah Carter · 9 Dec 2022
What is Collaboration Analytics? Analysing Collaboration
UC Today reports on the latest technology news from around the globe. Read more about collaboration analytics here
Rebekah Carter · 9 Dec 2022
How net2phone Keeps Churn Down with Proactive CS
The author James Nathan Miller said, "There is no such thing as a worthless conversation, provided you know what to listen for.
Tom Wright · 5 Dec 2022
Vodafone Picks Dubber for UK and European Business Strategy
Vodafone’s Dubber deal matters because it expands UK and Europe business recording and AI, with unified recording for Teams, Cisco Webex and RingCentral. Publis
Chris Porter · 1 Dec 2022
Gartner UCaaS Magic Quadrant 2022: Teams is Top
Why it matters: Gartner’s UCaaS Magic Quadrant 2022 keeps Microsoft Teams, RingCentral, Zoom and Cisco ahead as buyers weigh PSTN, AI and contact centre options
James Stephen · 30 Nov 2022
The Benefits of a Composable Enterprise and Democratized IT for Customer Experience
Composable enterprise and democratised IT can speed CX. Published on UC Today, Webex Connect low-code tools help business users innovate faster.
James Stephen · 30 Nov 2022
8x8 Customer Service Chief Details How UC Providers Can Differentiate
UC providers often talk in terms of the differentiated customer experience they deliver to their customers, but often UC services adopt a simple…
George Malim · 28 Nov 2022
'Phones Will Still Be a Primary Business Communication Tool' in 2023 - RingCentral Report
A report published by RingCentral shows the seven business communication trends that the company expects to see during 2023.
Ryan Smith · 24 Nov 2022
How to choose your Global Enterprise Voice Supplier
How global enterprises should choose a voice supplier with SIP network coverage, reliability, support, security and scalability.
Rebekah Carter · 23 Nov 2022
Yealink Opens First Self-Owned Office and Showroom in London
Yealink , a leading global provider of u nified communication and collaboration solutions, is proud to announce the opening of its first self-owned office…
Elliot Mulley-Goodbarne · 22 Nov 2022
How Pridis’s Connecsy Cloud Enhances the User Experience
When is a contact centre not a contact centre? Maybe when it’s an attendant solution with some specific enhancements designed to provide just enough of…
Simon Meredith · 22 Nov 2022
iPECS Cloud by Ericsson-LG Enterprise Reaches 100K Subscribers in the UK
IPECS Cloud hits 100,000 UK subscribers as Pragma’s channel-only model, Ericsson-LG Enterprise and WebRTC boost UCaaS and CX.
Linoy Doron · 18 Nov 2022
What is Direct Routing? Voice for Microsoft Teams
Read our Microsoft Direct Routing Guide to find our how Direct Routing for Microsoft Teams can benefit your business
Rebekah Carter · 17 Nov 2022
CBTS Selects Ribbon to Deploy Operator Connect Accelerator
CBTS chooses Ribbon's Operator Connect Accelerator for Microsoft Teams, speeding service-provider rollout, portal admin and billing. Published on UC Today.
Ryan Smith · 15 Nov 2022
Gamma Launches Dubber’s Intelligent Call Recording for Teams
Gamma adds Dubber intelligent call recording and conversational AI for Microsoft Teams, giving channel partners compliant voice AI. Published on UC Today.
James Stephen · 15 Nov 2022
Avaya Simplifies UCC For Small Businesses
Harrison Drury is an award-winning law firm with seven offices across the north-west in Preston, Kendal, Lancaster, Garstang and Clitheroe.
John Flood · 15 Nov 2022
The State of Unified Communications in Retail 2022
The retail landscape is evolving at an incredible pace. Companies are spending more time interacting with consumers outside of the store through a…
Rebekah Carter · 7 Nov 2022
Big UC News from Google, HP, GoTo, Ribbon, and CallTower
Hybrid work buyers should note HP-Poly, Google Chat, GoTo Connect, CallTower and Ribbon updates that shift UC, telephony and Microsoft Cloud tools. Published on
James Stephen · 4 Nov 2022
GoTo Aims to Drive Productivity with Connect Updates
GoTo has enhanced its Connect platform with new releases to help drive productivity and reliability in a hybrid work environment.
Ryan Smith · 4 Nov 2022
Healius Deploys RingCentral’s UC-CC Platform in Australia
Healius is upgrading Australia-wide patient and doctor communications with RingCentral UC-CC, boosting analytics, ServiceNow and Salesforce integration. Publish
James Stephen · 4 Nov 2022
Lumen Agrees $1.8B Sale of EMEA Business to Colt Technology Services
Lumen Technologies has agreed to sell its EMEA business to Colt Technology Services for $1.8bn with an expected completion date of late 2023.
James Stephen · 3 Nov 2022
What are the Benefits of Enterprise CPaaS?
Why enterprise CPaaS matters: Webex Connect speeds CX, automation and scaling across voice, WhatsApp and SMS with APIs and no-code tools. Published on UC Today.
James Stephen · 2 Nov 2022
Mobile Intelligence: How Usage Insight is the Latest Enabler of Enhanced Customer Engagement
Mitto’s mobile intelligence shows how usage insight, SMS routing and number verification can improve engagement, security and ROI.
Simon Wright · 2 Nov 2022
Top UC Vendors majoring in Manufacturing for 2022
The manufacturing world is evolving at an incredible rate. Industry 4.0 is introducing brands to disruptive new concepts like artificial intelligence and…
Rebekah Carter · 27 Oct 2022
Luware - Forget Features, It's All About Experience
Watch on YouTube. UC Today's David Dungay hosts Oliver Lifely, Partner Manager at Luware .
David Dungay · 26 Oct 2022
How Spectralink is Transforming Retail Through Unified Communications
Spectralink’s rugged mobile devices and Microsoft Teams integration help retailers improve omnichannel retail, BOPIS and productivity.
Jess Middleton · 26 Oct 2022
Choosing the Right Conversational Analytics Vendor in 2022
Conversational analytics can improve CX and hybrid work, so choosing the right vendor matters. Published on UC Today, compare AI, NLP, Microsoft Teams and RingC
Rebekah Carter · 25 Oct 2022
Cloud Comms: How Investing in EX Can Take Hard Work Out of Growth
NFON UK shows why investing in employee experience can boost productivity, hybrid working, recruitment and retention.
Simon Wright · 20 Oct 2022
Helping Solve the Healthcare Crisis with Deltapath Acute
Deltapath Acute could help ease healthcare staff shortages by unifying nurse call, push-to-talk and alerts in one app. Published on UC Today.
James Stephen · 19 Oct 2022
How Buzzeasy’s Flexible Reporting Makes Everything Possible
When organisations select a contact centre solution, reporting should top the list of must-have features.
Simon Meredith · 18 Oct 2022
River Island Deploys Teams to Boost Customer Experience
River Island’s Scandit and Samsung rollout of Microsoft Teams on rugged Galaxy XCover phones cuts device clutter and improves store service. Published on UC Tod
Ryan Smith · 14 Oct 2022
UCX is Coming to the United States of America
UCX USA arrives in Austin to fill a US UC&C event gap, with 40+ brands, 50 speakers and hybrid work content. Published on UC Today.
Ryan Smith · 12 Oct 2022
Titan Workspace Launches Workflow Automation for Microsoft Users
Titan Workspace launches no-code workflow automation for SharePoint, Power Automate, Microsoft 365 and Teams to cut cost and training.
James Stephen · 10 Oct 2022
Five Ways to Improve your Sales with Chatbots
Chatbots and conversational AI can lift sales by automating the funnel, upselling, reducing cart abandonment and boosting loyalty.
Rebekah Carter · 10 Oct 2022
Most Innovative Conversational Analytics Vendors to Watch in 2022
Conversational analytics from RingCentral, Microsoft Teams, Avaya, Vonage, Zoom and Cisco helps buyers boost CX and EX.
Rebekah Carter · 6 Oct 2022
Essential Conversational Analytics Events for Your Calendar in 2022 and 2023
Why conversational analytics matters for CX and hybrid work buyers: UCX, DTX, Cloud Comms Summit, Zoomtopia, AWS re:Invent and more.
Rebekah Carter · 5 Oct 2022
Bandwidth, Resonate, CallCabinet, Deltapath, and Gamma on Microsoft Teams Bootcamp
Why Teams matters for UC buyers: Resonate, Gamma, Deltapath, Bandwidth and CallCabinet weigh Microsoft Teams, BYOC, Operator Connect, compliance and migration.
James Stephen · 5 Oct 2022
Avaya, Mida Solutions, Deltapath and Dubber on Conversational Analytics
1. What are the benefits of conversational analytics for enterprises? Attilio Licciardello, General Manager and Founder at Mida Solutions : “ Constantly…
James Stephen · 3 Oct 2022
BT Group Deploys AI Accelerator for Faster Rollouts
BT Group’s AI Accelerator cuts AI rollout from six months to six days, helping buyers track ML-Ops, Google Cloud and responsible data use. Published on UC Today
James Stephen · 3 Oct 2022
DTEN Gears Up For First UC Expo Europe Event
DTEN ’s attendance at UC Expo Europe , taking place on October 12 th -13 th , couldn’t come at a better time for the US-based video conferencing &…
Linoy Doron · 3 Oct 2022
Chatbots: How Customisation and Automation are Boosting the Service Provider Offering
Why MSPs, VARs and System Integrators should care: Dstny’s white-labelled Faqbot adds automated branding, machine learning and drag-and-drop setup.
Simon Wright · 30 Sept 2022
Tips for Choosing The Best Contact Center Headsets
UC Today reports on the latest technology news from around the globe. Read more on contact center headsets here
Rebekah Carter · 29 Sept 2022
Cape Air Lands on 8x8 to Improve Communications
8x8 XCaaS and 8x8 Voice for Microsoft Teams have been deployed by Cape Air to improve cloud communications between employees and boost customer…
Ryan Smith · 27 Sept 2022
Billing Software: How Self-Service Can Be Key to Locking Out the Competition
Self-service is now a billing differentiator. Published on UC Today, Union Street Technologies’ aBILLity Billnow portal boosts telecoms UX, reporting and SIM sw
Simon Wright · 27 Sept 2022
Creating an Agile Environment with Apps, Automation and Analytics
Why it matters: low-code makes agility cheaper and faster. Published on UC Today, Resonate uses Microsoft Power Platform, Teams, Power BI and automation.
James Stephen · 23 Sept 2022
Three Analyst: The Recent Soft-ex-Three UK Launch Represents a Wider Trend
A little over a month ago, Analytics & Billing as a Service (ABaaS) provider Soft-ex launched its new Three Analyst platform together with major UK Telco…
Linoy Doron · 22 Sept 2022
Real-Time Voice Analytics Boosts the Value of Customer Sentiment
Why contact centres need real-time voice analytics: Jabra AI Engage and audEERING turn call sentiment into live coaching, better CX and sales.
Simon Wright · 15 Sept 2022
Virsae, Voss, Kurmi, Pexip and Unisys on Managing Teams in Multi-Vendor Environments
Why Teams in multi-vendor UC gets hard: Virsae, Voss, Kurmi, Pexip and Unisys on end-to-end management, CQD, SBCs and hybrid work.
James Stephen · 15 Sept 2022
Syniverse Helps Struggling Airlines Improve Customer Experience
Syniverse’s omnichannel mobile program could help airlines improve customer experience with RCS, mobile notifications and self-service. Published on UC Today.
James Stephen · 14 Sept 2022
What is a Session Border Controller? (SBC)
UC Today reports on the latest technology news from around the globe. Read similar SBC content and more about the UC market here
Rebekah Carter · 13 Sept 2022
RingCentral, Bandwidth, and Toku on Cloud Calling and BYOC
Why cloud calling and BYOC matter: RingCentral, Bandwidth and Toku say flexibility, security and global PSTN help enterprises move off on-premises.
James Stephen · 9 Sept 2022
A New Work hub for Improved Engagement
NextivaONE tackles app overload with one work hub for collaboration, UCaaS, CCaaS, threaded conversations, and screen pop.
Guest Blogger · 8 Sept 2022
Microsoft Teams: A New Painless Route to Connecting All Workers and Modernizing Systems
Most companies rely on several different types of roles and workers to ensure that their services or product reach their customers: retailers have…
Guest Blogger · 2 Sept 2022
Dialpad Offers License-Free Routing for Teams
Dialpad’s Microsoft Teams License-Free Routing cuts Teams Phone licensing complexity for PSTN calls, with AI and Google Cloud.
James Stephen · 1 Sept 2022
Toku for Salesforce brings Contact Centre Functionality into the CRM
Why it matters: Toku for Salesforce brings CTI into Salesforce Lightning and Classic, streamlining agent workflow, call recording and omni-channel.
Linoy Doron · 31 Aug 2022
Top 5 Use Cases for UC in Professional Services for 2022
Why UC matters for professional services in 2022: UCaaS, cloud migration, AI, video conferencing and collaboration improve productivity and CX.
Rebekah Carter · 30 Aug 2022
Most Popular UCaaS/CCaaS Technology Reviews 2022
These UCaaS and CCaaS reviews explain why Teams, Vonage, ComputerTalk, Mitel, NEC Univerge Blue, 8x8 and Avaya matter.
Rebekah Carter · 25 Aug 2022
A Winning Partnership
Why it matters: Telness Tech is using iotcomms.io's cloud-native voice and media platform for white-label PBX, speeding SaaS telco launches. Published on UC Tod
Simon Meredith · 19 Aug 2022
TD SYNNEX and CallTower Launch Strategic Partnership
TD SYNNEX and CallTower are expanding Cisco and Microsoft reseller growth, giving UCaaS, CCaaS and Teams buyers new sales and training support.
Ryan Smith · 18 Aug 2022