Healius has chosen to implement RingCentral’s unified communications (UC) and contact centre (CC) platform across Australia with a view to enhancing doctor and patient experiences.
The platform will provide the leading Australian healthcare provider with a communications upgrade to its pathology and diagnostic imaging practices, beginning with voice and expanding into other communication channels in the future.
Healius also expects the solutions to increase workforce and operational efficiency via the platform's analytics and insights capabilities.
Arjun Narang, General Manager, Operations Transformation at Healius Limited, said: “RingCentral provides us with the ideal integration of communications infrastructure and applications into a single service, which we evaluated through successful trials of their solution at two of our sites in Sydney.
“Those trials demonstrated the capabilities of the RingCentral platform to our team, and the analytics and reporting generated by the RingCentral platform gave us invaluable insights into the operations of the Healius business.
“We are also looking forward to ongoing innovation and technology evolution from RingCentral as our long-term partner.”
RingCentral and Healius have agreed to a five-year contract. As well as the UC-CC platform, RingCentral has also agreed to provide the devices and project services needed for the platform deployment.
The contract also includes 500,000 toll-free calling minutes per month, a service desk integrated with Healius’ ServiceNow, and e-fax functionality on all numbers.
The roll-out is due to be completed across all 260 of Healius’ sites by early 2023.
John Poli, Industry Principal, Healthcare at RingCentral, said:
"Healthcare companies RingCentral is working with globally are constantly seeking new ways to increase growth, productivity, and efficiency, at the same time delivering quality, affordable, secure, and accessible services to their patients.
“To achieve this, these companies are embracing new technologies to enable more dynamic business operations, outcomes-driven measurement and a focus on the patient, doctor, and employee experience - in that order.”
