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Slack Brings AI Automation to Workflow Builder

Slack has launched a Generate AI Response step in Workflow Builder, letting teams summarise, translate and draft automatically.

Google Launches Workspace Studio as Firms Push for Practical AI Automation

Google launches Workspace Studio, a no-code tool for building AI agents across Gmail, Drive and Chat. Early trials show faster workflows.

NICE Launches CXone Mpower Orchestrator: Automation on a Single AI Platform

NICE’s CXone Mpower Orchestrator tackles CX silos with single-platform AI automation, third-party workflows and Enlighten AI. Published on UC Today.

Automation This Week: Agentic AI Is Clocking In for Business

Meta’s Muse and Microsoft Copilot Autopilot signal a shift from chat-based AI to agents that can act across workplace tools. As automation takes on more tasks, businesses must balance productivity gains with clear accountability, controls and human oversight.

Flip Launches Identity and Automation Tools to Enhance Frontline AI Use

Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows

Google’s New AI Inference Chips Could Reshape Enterprise Copilots: What UC and Automation Buyers Need to Know

Google’s new AI inference chips signal a shift toward faster, cheaper enterprise copilots, agents, and workflow automation at scale.

What Is AI Productivity and Automation? A Business Leader’s Guide to Workplace Tools, Team Performance, and ROI

Explore the best AI productivity tools and workplace automation platforms in 2026. Learn how to improve team performance, reduce admin, strengthen governance, and prove ROI.

Voss and Virsae Join Forces to Deliver AI-Powered Automation and Analytics

Virsae and Voss combine technologies to offer AI-driven automation and analytics, giving IT teams predictive insights and visibility.

Smarter Workforces: AI and Automation in Human Capital Management

Discover how AI and automation are transforming Human Capital Management by enhancing employee experience, personalisation & workforce planning.

AI in Unified Communications: How Automation & Insights Are Transforming UC Stacks

AI-ready UC starts with a stack audit and automation. Published on UC Today, VOSS helps assess Microsoft Teams, Zoom and Cisco Webex.

Canva AI 2.0: When a Design Tool Becomes a Workforce Automation Platform

Canva AI 2.0 adds background task scheduling, Slack and Gmail connectors, and agentic workflows to its platform

Why Do So Many AI Productivity Rollouts Stall? How to Turn Copilot and Automation Deployments Into Measurable Results

Why AI productivity rollouts stall and how to improve adoption, governance, ROI tracking, and enterprise-scale results.

Is Zoom Virtual Agent 3.0 the Missing Link Between AI Assistants and Real Enterprise Automation?

Zoom launched Zoom Virtual Agent 3.0 (ZVA) today, building directly on the AI Companion 3.0 architecture released in December 2025.

It's Time for a Digital Labor Reality Check: Why Agentic AI Isn’t an Automation Slam Dunk

Agentic AI promises to revolutionize digital labor, but undocumented processes and "tribal knowledge" are stalling progress.

Google Workspace Pushes Proximity Automation and AI Tooling in Latest Update

Google Workspace rolls out automatic Meet room check‑in, AI video tools, smarter Forms, and new admin controls.

LeapXpert Releases Platform 3.0, Adding AI-Driven Insights And Workflow Automation

LeapXpert has launched Platform 3.0, introducing AI-driven insights, communication workflows, and a consolidated client view.

Phase Two for AI: Why Agent Augmentation Must Follow Automation in Contact Centers

Contact centers, already no strangers to automation, have been some of the biggest wholesale adopters of the technology, with Gartner stating 85% of…

Twilio: AI and Automation Will Dominate 2020

In a recent interview with UC Today, Twilio shared further insight into AI's future in contact centers, and how valuable it will become to enterprises of all sizes moving forward. He also said automation will prove indispensable in 2020

AI in UC Management: The Rise of AI and Automation

Almost every business owner is aware of the impact artificial intelligence is having on communication and collaboration, but what about the potential for…

Meta Muse: What Personal AI Agents Means for Productivity

Meta Muse moves AI beyond chat by taking action across browsers, email, and connected services. Its secure virtual-machine model aims to make personal automation safer, but early testing shows why reliability, access controls, and user trust will determine its value.

AI Is Testing Whether Enterprise Networks Can Deliver

Riverbed, Nokia and Lumen have each introduced new approaches to network operations and connectivity. Their announcements reflect an enterprise challenge: AI workloads demand more visibility, automation and capacity, while teams still need control over how networks perform

Is Enterprise AI Productivity Becoming Operational?

Enterprise AI is moving from personal assistance to coordinated work, but the companies that benefit most will be those that connect trusted data, workflow controls, and clear human accountability before they attempt to scale intelligent automation across their core operations

Dialpad Launches Agentic AI Platform to Boost Customer Service Automation

The announcement marks what the company describes as a generational shift in customer service technology.

Resonate Enhances Teams Contact Centres with Automation and AI Integrations

Achieving excellent contact centre performance has always been about ensuring smooth integrations with adjacent systems that agents utilise to serve…

Can AI Run Your Network Without Taking Control Away?

Network-as-a-service provider Zayo says agentic networking can help teams investigate incidents, correlate network data and streamline operations. But its approach keeps people in charge of network changes as enterprises weigh automation’s benefits against security, integration and governance risks

NICE Brings Advanced OCR Capabilities to its AI Strategy

Leading software company NICE recently announced that they'd be upgrading their Robotic Process Automation platform with top-level Optical Character Recognition capabilities.

Gartner’s Wake-Up Call for PMO Planning: What Deserves Your Money?

Gartner’s 2027 technology trends have plenty to say about smarter automation and decision-making. Its latest CIO research tells a less encouraging story about AI returns. So, which projects are still worth funding, where are teams running short on capacity, and how much will next year’s tools cost?

How Autonomous Should Workplace Technology Really Be?

As smart rooms, connected devices and AI-driven management platforms take on more workplace decisions, where should organisations draw the line? In this interview, Cisco UK & Ireland CTO Rob Lay examines automation’s value – and why privacy, accountability and human oversight still matter

UC Awards 2026 Spotlight: The Transformation Layer

The Transformation layer at the UC Awards 2026 celebrates platforms becoming indispensable to high-performing teams. Discover how to prove your AI and automation solutions remove operational friction and drive real, measurable enterprise value. Because that's how you win.