Global provider of leading software solutions for businesses across the globe, NICE are a brand known for their commitment to top-of-the-range innovation in the marketplace. Over the years, the organisation has received four separate accolades from TMC for its contribution to the customer service environment. Now, NICE are upgrading their AI strategy once again.
Recently, the brand released an announcement outlining a new Optical Character Recognition solution for their Robotic Process Automation (RPA) platform. With the help of ABBYY, a revolutionary software vendor, NICE will be tapping into some of the most advanced OCR on the market, expanding the potential of its Robotic Automation portfolio to include simpler data extraction from images and documents.
In other words, recording, analysing, and storing your data has never been easier.
Why Do We Need Optical Character Recognition?
Today, everyone from large enterprises to government bodies and official networks struggle with a range of challenges when it comes to tapping into the benefits that big data has to offer. One of the most expensive and challenging operational scenarios that many businesses face, comes in the complexity of storing and analysing scanned documents.
While many of the information created today is automatically stored in a digital format, the Institute of Finance and Management suggests that most of the invoices received by over half of the companies operating in the world today are still in hard format. In other words, there's no digital copy available.
The OCR engine by ABBYY works alongside and within the NICE RPA platform, to replace the labour and time-intensive tasks that would otherwise be associated with manually processing these invoices into readable data. The system recognises visual terms, and extracts useful information rapidly, including text and data stored in tables.
How Do the NICE OCR Features Work?
In a world where companies around the world have begun to turn to AI and machine learning for answers to everything from customer satisfaction, to compliance and regulation, the RPA platform created by NICE is a step in the right direction. Their recent decision to adopt ABBYY's OCR feature could mean that customers around the world now have access to a new way of evaluating the huge amounts of hard copy data that exists in the marketplace.
