Customer Outreach: One Size Doesn't Fit All
One size doesn't fit all in international customer outreach programs, according to Mitto , a leading provider of global omnichannel communications…
Antony Savvas · 5 May 2022
Making Communications Billing Pay
Billing changes can lift margins for resellers and service providers, as Union Street Technologies says automated CDRs, Ofcom compliance and consolidated billin
Antony Savvas · 19 Apr 2022
Callroute: Making its Mark in Reseller Cloud Telephony
Why resellers care: Callroute simplifies cloud telephony for Microsoft Teams, Cisco Webex and Zoom Phone with SIP trunking, a self-service portal and per-line p
Antony Savvas · 9 Mar 2022
Making the Perfect Partner Connection to Microsoft
CPS says Microsoft Teams migrations work better via partners, adding Teams Voice, PBX, contact centre, compliance and support.
Antony Savvas · 2 Mar 2022
It's Time for Conversational Commerce
Conversational commerce could lift sales seven-fold, and buyers should act fast to use Mitto, chatbots, WhatsApp, RCS and Facebook Messenger.
Antony Savvas · 23 Feb 2022
Don't Get Caught Out by the Big Analogue Switch-Off
Why UK buyers should act now: the PSTN and ISDN switch-off threatens analogue lines. Published on UC Today, with VoIP, SIP, PBX, Microsoft Teams and CPS.
Antony Savvas · 18 Feb 2022
Pexip Makes Loss for Year But Sees Recurring Progress
Video communications provider Pexip has reported a 30 percent increase in annual recurring revenue (ARR) in the fourth quarter, although it made a big…
Antony Savvas · 11 Feb 2022
UC Spending Will Continue to Rise Say Firms
UC spending will continue to increase as firms drive their digital transformation strategies post-pandemic, according to the findings of European research…
Antony Savvas · 7 Feb 2022
The Importance of Adoption and Change Management In Microsoft Teams
There is nothing permanent in life but change, a phrase that has proven to be particularly on-the-nose for the business world over the past two years.
Antony Savvas · 4 Feb 2022
ASC and Pure IP Offer Teams Voice Compliance
ASC and Pure IP add Teams compliance recording for Microsoft Operator Connect, helping enterprises and government meet legal requirements
Antony Savvas · 4 Feb 2022
Alianza Improves 911 Emergency Support
Alianza updates Cymbus cloud communications for E911 compliance, helping service providers meet new dispatchable-location rules on UC Today.
Antony Savvas · 2 Feb 2022
Aircall Goes to Market with Deutsche Telekom
Aircall and Deutsche Telekom are bringing cloud business phone and call centre software to German firms, with Salesforce, HubSpot and Zendesk integrations. Publ
Antony Savvas · 19 Jan 2022
Conosco Merges with Bridgeway Security Solutions
Why it matters: Conosco and Bridgeway Security Solutions have merged into Conosco Group, widening cyber security and managed IT services for UCaaS buyers. Publi
Antony Savvas · 19 Jan 2022
Microsoft Appoints Tech Data for HoloLens 2
Microsoft hands HoloLens 2 distribution to Tech Data across 17 EMEA countries, boosting AR/VR, mixed reality and cloud collaboration for buyers. Published on UC
Antony Savvas · 18 Jan 2022
Markee Launches to Take on Slack and Zoom
Markee launches browser-based collaboration to rival Slack, Zoom and Dropbox, with chats, video meetings and file sharing for hybrid teams. Published on UC Toda
Antony Savvas · 17 Jan 2022
Enreach Buys Another Services Company in Spain
European UCaaS and CCaaS specialist Enreach has widened its presence in Spain through acquiring business cloud telephony provider Telsome.
Antony Savvas · 13 Jan 2022
Analytics King Meridix Become's Destiny's Child
Pan-European unified comms and cloud services provider Destiny has acquired Swedish analytics and reporting company Meridix, to help customers get the…
Antony Savvas · 12 Jan 2022
Logicalis Unveils Collaboration Suite As-a-Service
Logicalis launches Collaboration Suite as-a-Service with Cisco and Microsoft to improve digital workplace maturity and user adoption.
Antony Savvas · 11 Jan 2022
Nuvias UC Acquires Germany's Alliance
Pan-European distributor Nuvias UC has acquired unified communications distributor Alliance Technologies of Germany.
Antony Savvas · 10 Jan 2022
Touchcast Offers Free Corporate Metaverse
Mixed reality and artificial intelligence services company Touchcast has launched MCity, an enterprise metaverse where any company can deliver…
Antony Savvas · 7 Jan 2022
Maintel Outsources Inventory Management
Maintel outsources inventory management to Agilitas IT Solutions, using InventoryAssure+ to add automation, cut costs and scale delivery. Published on UC Today.
Antony Savvas · 6 Jan 2022
FluidOne Acquires Hybrid SD-WAN Provider SAS
Cloud solutions provider FluidOne has acquired SAS Global Communications, a provider of hybrid SD-WAN-enabled global networks to customers.
Antony Savvas · 6 Jan 2022
Jabra Showcases Number of New Products at CES
Jabra’s CES launches could help hybrid work buyers upgrade earbuds, hearing tech and video. Elite 4 Active, Elite 7 Pro, PanaCast 20, UC Today.
Antony Savvas · 5 Jan 2022
New Year Brings in New Email Jam in Microsoft Exchange Server
Microsoft patches Exchange Server 2016 and 2019 after New Year date bug blocked messages. Published on UC Today, it matters for admins.
Antony Savvas · 4 Jan 2022
DTEN Brings On Board Marketing Head to Bolster its Global Reach
Rick Corteville has joined video collaboration specialist DTEN as Chief Marketing Officer, as the firm ups its efforts to expand globally.
Antony Savvas · 23 Dec 2021
Microsoft Accused of 'Stealth' Tactics in Giving Teams to NHS for Free
UK probes Microsoft Teams for NHS bundling claims that may have sidelined rivals. Published on UC Today, the case hits Office, Slack and Nuance.
Antony Savvas · 21 Dec 2021
JPL Telecom Releases Latest DECT Headset
JPL Telecom’s JPL-Explore DECT headset adds modular design, Surround Shield noise cancellation and softphone compatibility.
Antony Savvas · 21 Dec 2021
Fuze 7 Desktop App Unveiled for Windows and the Mac
Fuze 7 updates UCaaS and CCaaS on Windows and Mac with faster loading, hybrid work tools and 8x8 deal context. Published on UC Today.
Antony Savvas · 17 Dec 2021
Transparity Makes Acquisition to Boost Microsoft Services Offering
Transparity’s Ballard Chalmers deal expands Microsoft Azure app modernisation and managed services, following Teams, SharePoint and Power Platform growth. Publi
Antony Savvas · 17 Dec 2021
RingCentral Chief Operating Officer Turns Up at Veeam Software
Why it matters: RingCentral’s Anand Eswaran has joined Veeam as CEO, signalling fresh focus on cloud data management, backup, recovery and ransomware protection
Antony Savvas · 16 Dec 2021
Large Companies See UC&C Tools as a Plague on Their Helpdesks
UC&C issues now drive over half of helpdesk tickets at many large firms, so IT buyers must tackle productivity and assurance. Published on UC Today, NETSCOUT re
Antony Savvas · 16 Dec 2021
AV and UC Distributor Exertis Makes Group's Biggest Ever Acquisition with US Capture
Why it matters: Exertis’ US acquisition of Almo creates a $2.4bn Pro AV and UC distributor, adding scale for UC and AV buyers. Published on UC Today.
Antony Savvas · 16 Dec 2021
Jabra and UMA Join Forces to Support the Hybrid Workplace
Hybrid workplace buyers can manage Jabra PanaCast cameras and meeting rooms from UMA’s dashboard, with real-time analytics. Published on UC Today.
Antony Savvas · 15 Dec 2021
Benemen Now Operating Under the Enreach Brand in the Nordics
Benemen has re-branded as Enreach, after being acquired by the pan-European unified communications services group in May this year .
Antony Savvas · 15 Dec 2021
Microsoft's $16bn Nuance Takeover is on Ice After Competition Watchdog Steps in
Microsoft’s $16bn Nuance deal is on ice as the CMA probes competition risks for AI, speech tech and healthcare cloud.
Antony Savvas · 15 Dec 2021
Meta Buying Trademark of Namesake Bank
Meta’s $60m trademark buy from Meta Financial backs its Metaverse push, affecting Quest, Horizon Worlds and VR for business.
Antony Savvas · 14 Dec 2021
Teams Bug Can Block 911 Calls on Android Devices
Why it matters: Microsoft Teams can block 911 calls on Android 10+ devices, prompting Google and Microsoft fixes. Published on UC Today.
Antony Savvas · 13 Dec 2021
BICS Acquires Indian CPaaS Player
BICS buys 3m Digital Networks to expand CPaaS, AI voice, RCS and messaging, boosting customer engagement as APAC demand grows. Published on UC Today.
Antony Savvas · 10 Dec 2021
Zoom Dishes Out More Cash From App Fund
Zoom expands its Apps Fund to 25 companies, backing Allo, Avoma and more as buyers weigh new collaboration, AI and CRM tools on UC Today.
Antony Savvas · 10 Dec 2021
RingCentral Loses COO
Cloud communications provider RingCentral is losing its President and Chief Operating officer Anand Eswaran (pictured), less than two years after he was…
Antony Savvas · 9 Dec 2021
Content+Cloud acquired by Nordics player Advania
Why it matters: Advania’s Content+Cloud deal brings Microsoft Teams, Azure and Dynamics expertise into the UK, expanding cloud services and digital transformati
Antony Savvas · 9 Dec 2021
Workplace Boss Departs
Why it matters: Facebook’s Workplace VP has left for Felix Capital as Workplace from Meta deepens Microsoft Teams collaboration. Published on UC Today.
Antony Savvas · 8 Dec 2021
Sinch Completes its Acquisition of Email Specialist Pathwire
Mobile customer engagement provider Sinch has completed the $925m plus shares acquisition of Pathwire, first announced this September .
Antony Savvas · 8 Dec 2021
Alcatel-Lucent Enterprise Launches CCaaS Platform
ALE Connect adds hybrid CCaaS with AKIO, giving enterprises omnichannel voice, digital and social routing while protecting existing Alcatel-Lucent investments.
Antony Savvas · 7 Dec 2021
NEC Merges UCaaS and CCaaS Technologies to Deliver Ease of Use
NEC unifies UNIVERGE BLUE CONNECT and ENGAGE, merging UCaaS and CCaaS for single-app collaboration and customer care. Published on UC Today.
Antony Savvas · 7 Dec 2021
South Yorkshire Council Chooses 8x8 to Improve Citizen Comms
Rotherham Metropolitan Borough Council in South Yorkshire, England is aiming to improve its communications with its 260,000 residents with a new system…
Antony Savvas · 6 Dec 2021
BT Strikes Global Dubber Conversation Recording Deal
BT’s Dubber deal makes call recording default in BT Meetings, helping multinationals meet compliance on Microsoft Teams, Zoom and Cisco Webex. Published on UC T
Antony Savvas · 3 Dec 2021
CPaaS revenues to reach $15bn in North America alone
North America’s CPaaS market is set to hit $15bn by 2026, driven by SMS, mobile voice and messaging. Published on UC Today.
Antony Savvas · 3 Dec 2021
AVC One Acquires Invicta Telephone Sales
Comms managed service provider AVC One has acquired Invicta Telephone Sales (ITS) for an undisclosed sum.
Antony Savvas · 3 Dec 2021
LiveVox Extends Contact Centre Reach with AppSmart Deal
LiveVox’s AppSmart deal opens omnichannel cloud contact centre tools to 5,500 advisors and 100,000 businesses.
Antony Savvas · 2 Dec 2021
Alcatel-Lucent Enterprise Climbs on NaaS Bandwagon
ALE launches NaaS to help buyers scale network infrastructure with low upfront cost, using OmniSwitch, OmniAccess Stellar, OmniVista Cirrus and SD-WAN.
Antony Savvas · 1 Dec 2021
EET Changes Private Equity Ownership
EET’s Pamplona-backed PE deal signals growth for UC and AV buyers, with 1,100 brands across 24 countries.
Antony Savvas · 30 Nov 2021
Bamboo Technology Group acquires TechTeam
Bamboo boosts its MSP footprint with TechTeam, adding cloud and connectivity services for SMBs. Published on UC Today, it widens Microsoft, Apple, HP and Cisco
Antony Savvas · 30 Nov 2021