BT has struck a partnership with Dubber, that will see it embed the technology as its default recording and conversational intelligence solution in the BT Meetings suite of managed services. These services are based on Microsoft Teams, Zoom and Cisco Webex.
Australia-headquartered Dubber acquired UK-based mobile recording company Speik last year, for $38m.
The BT deal will see the telco deliver unified call recording to multinational organisations globally. BT had already worked with Dubber to implement such services with major financial institutions, and the partners say they are engaged in “significant opportunities globally”.
The multi-year partnership agreement provides an “accretive revenue stream” for Dubber, with additional revenues determined by the uptake of the service by BT customers.
The system helps firms meet their compliance obligations for secure and scalable recording and is provisioned as a scalable software as-a-service. A recording and replay of any conversation, whether voice, video or text, can be provided from mobiles, unified communications and traditional phones.
Steve McGovern, CEO of Dubber, said:
