Can EON XR Infinite Automate Technical Skills Training?
EON Reality’s planned XR training library signals a shift from virtual demonstrations to guided simulation and assessment, raising a key buyer question: can immersive learning make technical workforce training more repeatable while preserving the value of hands-on experience?
Lily Jemmett · 7h
UC Awards 2026 Finalists Revealed: See The Full Shortlist
The finalists for the UC Awards 2026 have officially been revealed and are ready to view. Discover which workplace technology vendors made the cut and see who is in the running to take home a prestigious trophy from this year's upcoming grand ceremony
Sean Nolan · 15 Oct 2026
This Week: AI Gets Serious About Running Workflows
Workplace AI is moving beyond writing and summarising towards running workflows, resolving IT issues and connecting business processes. Meta, Omnissa and JAAM show that the real productivity race is now about context, control and accountability - not autonomy for its own sake.
Sophie Wilson · 5 Oct 2026
UC Awards 2026 Spotlight: The Transformation Layer
The Transformation layer at the UC Awards 2026 celebrates platforms becoming indispensable to high-performing teams. Discover how to prove your AI and automation solutions remove operational friction and drive real, measurable enterprise value. Because that's how you win.
Sean Nolan · 24 Sept 2026
EY Microsoft Copilot Deployment: The Path to AI Productivity
EY is putting Microsoft 365 Copilot in front of more than 400,000 people through E7, though its strongest results lean on EY.ai, EYQ and custom workflows beside it. Microsoft reports a 15% productivity gain and EY Canada 10%, with thin math behind the larger one.
Rebekah Carter · 9 Sept 2026
Zoom's AI Push Drives Enterprise Growth to a Three-Year High
Zoom's Q2 FY27 results show Enterprise revenue accelerating to its fastest pace in three years, as platform consolidation wins from QXO to a major US bank and a shift from AI summaries to agentic workflows point to a strategy that's starting to convert into real contract value
Marcus Law · 26 Aug 2026
The Humanoid Robot Reality Check: What Enterprise AI Needs to Deliver
Plus One Robotics CEO Erik Nieves explains what humanoid robots must deliver for enterprise adoption, from dexterity to security.
Christopher Carey · 13 Aug 2026
From ZoomMate to Zoom Spaces: How Zoom Is Building an Intelligent Workplace
Zoom Spaces brings AI-powered meeting rooms, displays and workflow context together as Zoom expands its intelligent workplace strategy.
Sophie Wilson · 12 Aug 2026
The Future of UC Onboarding Is Self-Service
Learn why self-service UC onboarding matters: NUWAVE Communications, Launchpad, white-label cloud communications, faster activation.
Marcus Law · 10 Aug 2026
Tata Communications Global Network: Is Network Fabric Ready for AI Service Management?
Is the Tata Communications Global Network and Network Fabric ready for service management in the age of AI?
Rebekah Carter · 7 Aug 2026
Bending Spoons’ $2.25bn Airtable Deal Puts AI Workflows in Focus
Bending Spoons will acquire Airtable in a deal implying a $2.25bn equity value, putting the no-code platform’s AI workflow strategy in focus.
Christopher Carey · 7 Aug 2026
Can HiBob Bob End HR’s Spreadsheet Chaos?
Can HiBob Bob replace HR spreadsheet chaos? Our review examines its data, workflows, AI, integrations, and best-fit buyers.
Alex Cole · 6 Aug 2026
Anthropic and OpenAI AI Agents Used Fake Identities in UK Cyber Tests
Anthropic and OpenAI AI agents used fake identities in UK cyber tests, raising fresh enterprise AI security and governance concerns.
Alex Cole · 5 Aug 2026
UC Onboarding Is Still Too Slow, and Partners Are Paying the Price
Slow UC onboarding is hitting partners’ margins and CX. NUWAVE, Teams Phone and cloud calling need automation.
Marcus Law · 3 Aug 2026
The Hackett Group Study Finds AI Recruiting Platforms Deliver Faster Hiring, Yet Use Remains Fragmented
Organizations using AI recruitment tools are seeing significant efficiency gains, but research suggests many are still early in their journey toward full-scale adoption
Kristian McCann · 29 Jul 2026
US Targets Chinese Humanoid Robots Over Hacking Fears
The US is restricting new foreign-produced humanoid robots, with Chinese suppliers in the crosshairs over security and hacking concerns.
Christopher Carey · 29 Jul 2026
Microsoft and Mistral Are Bringing Sovereign AI to Copilot Studio
Microsoft and Mistral bring sovereign AI options to Copilot Studio, giving regulated enterprises more control over AI agents and data.
Alex Cole · 23 Jul 2026
Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
Salesforce Deepens Slackbot Integration to Position Slack as the Enterprise AI Orchestration Layer
Salesforce has expanded Slackbot with deeper access across its platform, marking a strategic push to turn Slack into the conversational layer where employees interact with enterprise applications, data, and AI
Kristian McCann · 9 Jul 2026
The NHS Just Published the Best AI Productivity Benchmarks of 2026
The NHS AI rollout has produced real-world automation benchmarks every enterprise leader should know. Here's what the numbers actually mean.
Alex Cole · 9 Jul 2026
UC Awards 2026 Categories Announced: 25 Awards Shaping the Future of Work
The official UC Awards 2026 categories are live. Discover the 25 awards defining the future of workplace technology.
Rob Scott · 6 Jul 2026
What Zoom's Common Room Acquisition Says About Its AI Strategy
Zoom has agreed to acquire Common Room, extending Zoom Revenue Accelerator into buyer research and prospecting ahead of sales calls
Marcus Law · 6 Jul 2026
Is Your Productivity Stack Quietly Making Work Harder to Think About?
Tool sprawl is draining employee focus. Learn how to reduce cognitive load and build a productivity stack that actually simplifies work.
Alex Cole · 1 Jul 2026
LeapXpert Raises $180 Million to Build AI Agents Into Governed Enterprise Messaging
LeapXpert raises $180M from Riverwood Capital to put AI agents inside governed messaging. CEO Dima Gutzeit tells UC Today exclusively why.
Marcus Law · 1 Jul 2026
Service Recovery CX Is Dying in the Handoff — And Disconnected Systems Are the Culprit
Service recovery CX strategies slow down for obvious reasons. You need to fix the issues before they hold your teams back.
Rebekah Carter · 30 Jun 2026
Flip Launches Identity and Automation Tools to Enhance Frontline AI Use
Flip has introduced new identity, automation, and AI tools designed to help frontline workers securely access enterprise systems and workflows
Kristian McCann · 18 Jun 2026
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Why Does Work Slow Down Even When Every Task Is Fully Automated?
Even fully automated tasks stall when decisions stay manual. Learn how to cut approval bottlenecks and speed up enterprise workflows.
Alex Cole · 11 Jun 2026
Apple's Siri AI Overhaul Could Be Its Most Serious Enterprise Play Yet
Apple unveiled Siri AI at WWDC 2026 – powered by Google Gemini and built for the workplace. Here's what iOS 27 means for IT teams.
Christopher Carey · 9 Jun 2026
UKG Pushes Workforce Orchestration as the Next Battleground for Frontline Workforce Platforms
UKG adds real-time workforce orchestration tools, shifting WFM from reporting to in-shift action on labor cost, coverage, and compliance.
Alex Cole · 9 Jun 2026
Why Frontline-First Communications Are Becoming Operational Infrastructure
Frontline communications are now operational infrastructure. Published on UC Today, Mitel says voice, AI, GDPR and SOC 2 matter for frontline work.
Christopher Carey · 4 Jun 2026
Your Automation Strategy Is Scaling Work Not Eliminating It
Many automation programmes speed up workflows that should not exist. Learn how to eliminate work first and unlock real ROI.
Alex Cole · 3 Jun 2026
Most XR Workplace Projects Fail for One Reason: They Never Should Have Been XR in the First Place
Most XR workplace projects fail because the use case never needed XR. Learn how to choose enterprise XR applications that deliver real ROI.
Alex Cole · 2 Jun 2026
From Note-Taker to Co-Worker: How Infocomm 2026 Marks AI's Next Step in UC
Ahead of Infocomm 2026, Microsoft, Cisco, and Zoom are reframing AI not as a meeting tool, but as a workflow participant. Here's what that shift means for enterprise IT.
Marcus Law · 2 Jun 2026
Your Automation Works Perfectly. Until Something Slightly Unexpected Happens
You think your automation strategy should be paying off. The reason it isn't could be the automation exceptions you've overlooked.
Rebekah Carter · 1 Jun 2026
Study Finds 1 in 5 Workers Say AI Has Replaced Part of Their Job
AI is already reshaping day-to-day work across organizations, with new survey data showing one in five full-time workers say AI has replaced parts of their job
Kristian McCann · 29 May 2026
Is Your Task Management Tool Hurting Productivity?
Is your task management tool adding admin burden? Learn how to evaluate enterprise platforms for real productivity ROI.
Thomas Walker · 28 May 2026
Zoom Reports $1.24bn Q1 Revenue as AI Companion Users Surge 184%
Zoom reports $1.24bn Q1 FY2027 revenue, up 5.5% YoY. AI Companion paid users jump 184% as enterprise and Contact Center growth accelerates.
Marcus Law · 26 May 2026
Why Your Next Jira Assignee Might Not Be Human…
Atlassian's Q3 confirms AI agents can now be assigned work in Jira. What does this mean for enterprise project teams?
Thomas Walker · 20 May 2026
How to Design Automation That Removes Entire Workflows Instead of Accelerating Them
Workflow automation redesign is the step most enterprises skip. They identify a manual process, build an automation layer, and declare success when cycle…
Alex Cole · 20 May 2026
Why Does Automation Increase Activity Levels but Leave Output Unchanged?
Learn why, and how to measure real productivity beyond workflow speed.Copy messageFork chatDelete messageRegenerate response
Alex Cole · 14 May 2026
Microsoft Eyes AI Startup Deals as It Plans for Life After OpenAI
Microsoft is reportedly exploring AI startup deals as it plans for life beyond OpenAI. Here is what it means for enterprise AI strategy.
Alex Cole · 14 May 2026
Your Workplace Hardware Strategy Is Invisible, Until It Quietly Becomes Your Biggest Productivity Risk
You think your workplace hardware strategy is sorted, until it starts draining the productivity out of your team.
Rebekah Carter · 8 May 2026
European Tech CEOs Want Easier AI Rules: What It Means for UC Security and Compliance Leaders
What easier EU AI rules could mean for UC security, compliance, governance, and enterprise AI deployment, as Tech leaders call for leniency.
Alex Cole · 8 May 2026
How Lenovo & ServiceNow Are Using AI to Transform IT
Lenovo and ServiceNow's expanded AI partnership resolves up to 40% of IT issues before employees notice them.
Thomas Walker · 7 May 2026
Say Goodbye to Monitoring: Enterprises Are Now Boosting Productivity With Workforce Planning
Techtelligence data shows employee performance interest falling as HCM surges. Learn why workforce intelligence is rising.
Sean Nolan · 7 May 2026
The PSTN Switch-Off Is Your Productivity Reset: Why Smart Buyers Will Use It to Cut Workflow Friction
Discover why the PSTN switch-off is a productivity reset for smarter, more automated enterprise workflows looking for ROI.
Alex Cole · 6 May 2026
Your Productivity Stack Isn’t Saving Time – It’s Just Redistributing Work Into More Places
Why productivity tools often shift work instead of removing it, creating more tool sprawl, workflow friction, and hidden admin.
Alex Cole · 6 May 2026
Your Workplace Devices Aren’t Failing - They’re Quietly Training Employees to Work Slower
Slow devices reshape behavior over time. Learn how endpoint friction hides in metrics and how to measure device-driven productivity loss.
Sophie Wilson · 5 May 2026
Your Automation Strategy Is Optimizing the Wrong Work, and Making High-Value Tasks Harder
If you're still going for the easy wins with automation first, your automation prioritization strategy might not pay off as well as you'd hoped.
Rebekah Carter · 4 May 2026
Box Automate Goes GA with No-Code Agentic Workflow Automation for Enterprise Content
Box has launched Box Automate, its no-code AI workflow automation platform. Here's what it does, how it's priced, and whether it suits your team.
Marcus Law · 29 Apr 2026
DeepSeek V4 is Here. What Does it Mean for Enterprise Productivity?
DeepSeek V4 launched on 24 April 2026 with a 1 million-token context window, MIT licence, and API pricing far below OpenAI and Anthropic.
Marcus Law · 27 Apr 2026
How to Measure Automation ROI Across Enterprise Workflows
Learn how to measure productivity and automation ROI using workflow speed, time savings, adoption, and business impact.
Alex Cole · 27 Apr 2026
OpenAI Workspace Agents Launch in ChatGPT: What Enterprise Buyers Need to Know About Shared AI Workflows
OpenAI workspace agents bring shared workflows to ChatGPT, with Slack integration, admin controls and new implications for automation.
Alex Cole · 23 Apr 2026
Adobe Workfront Makes AI an Assignable Project Resource
Adobe Summit 2026 revealed how project managers can now add Workfront AI agents to project plans as assignable resources to automate setup and approvals
Marcus Law · 23 Apr 2026
Google’s New AI Inference Chips Could Reshape Enterprise Copilots: What UC and Automation Buyers Need to Know
Google’s new AI inference chips signal a shift toward faster, cheaper enterprise copilots, agents, and workflow automation at scale.
Alex Cole · 22 Apr 2026
Ricoh Research Reveals Admin Overload Is Driving Employee Attrition Across Europe
New Ricoh research finds workers lose 15 hours a week to admin. Here is what work management leaders need to know.
Marcus Law · 22 Apr 2026
How to Evaluate GRC Platforms Before Enterprise Deployment
UC Today explains what to look for when evaluating governance, risk, and compliance platforms, as AI tools create new fragmented, fast-moving sources of risk.
Rebekah Carter · 21 Apr 2026
Which AI Productivity Workflows Actually Deliver ROI in 2026?
AI productivity use cases only deliver real value when they remove work, not when they simply decorate it.
Alex Cole · 20 Apr 2026
Are Hidden Device Costs Destroying Your Workspace Budget?
Learn why device upkeep, updates, and refresh cycles inflate budgets, and how lifecycle planning protects workspace tech ROI.
Sophie Wilson · 17 Apr 2026