User Experience
Fuze Review: Enterprise Collaboration in a Comprehensive UCaaS Solution
Fuze. Named a leader in Gartner's 2016 UCaaS Magic Quadrant report, Fuze very much has its sights set on the future of UC solutions and, indeed, the future of how people work. It believes firmly that communications technology is a great driver and enabler.
Ian Taylor · 4 Aug 2017
Plantronics - Habitat Soundscaping Solves Noise and Distraction Problems
The Habitat Soundscaping service incorporates biophilic science, the innate tendency of humans to seek connections with nature, as an essential element of the solution.
Ian Taylor · 31 Jul 2017
Polycom Provides New UC Software for VVX Business Media Phones
Polycom has released a new update for its range of Polycom VVX Business Media Phones. Polycom UCS 5.6.0 is the telecommunications industry’s broadest and most feature-rich software for IP-enabled devices running Open SIP or Skype for Business environments.
Ian Taylor · 28 Jul 2017
LoopUp - Unparalleled Ease & Mobile Experience on Conference Calls
LoopUp, the premium remote meetings company, today released the latest version of its mobile app for iPad, iPhone and Android - also adding SSO for even easier access to remote meetings.
Ian Taylor · 26 Jul 2017
Collaboration Courtship: Are Cisco and Apple Tying the Knot?
Cisco and Apple recently confirmed that they would be working together even more closely on some new and exciting projects.
Rebekah Carter · 24 Jul 2017
Yamaha YVC-1000MS Gets Skype for Business Certification
Yamaha announced that their USB speakerphone solution, the YVC-1000MS, recently received the Skype for Business Certification
Rebekah Carter · 21 Jul 2017
A Natter on the Phone: One Company’s Quest to Improve Business Telephony Via the Cloud
For all the talk of multi-platform, multi-modal technologies in UC these days, there are still those who firmly believe the telephone remains top of the business telecoms tree.Once such company is Natterbox. We chat with them.
Ian Taylor · 19 Jul 2017
Why UCaaS Makes Perfect Sense for Digital Transformation
Lots of different phrases get bandied around the UC industry which all boil down to more or less the same thing - adopting the latest technology. Digital transformation is one. Cloud migration is another.
Ian Taylor · 17 Jul 2017
New Plantronics Voyager 8200 UC Headset Makes Noise & Distraction History
Designed for professionals who need to collaborate anywhere, anytime, Voyager 8200 UC is the first fully-manageable business stereo headset with a boomless design and dual-paired omni-directional microphones.
Ian Taylor · 13 Jul 2017Is Contextual Communications the Promised Land for UC?
While most of the attention in Unified Communications industry is, understandably, on present and future forms of communication - the Cloud, multimedia applications, social media - the man who founded British vendor IPCortex believes we shouldn’t lose sight of the the lessons offered by a much older type of technology.
Ian Taylor · 12 Jul 2017
People are Really Hating the New Microsoft Skype Redesign
After rebuilding the Skype app from "the ground up", Skype is facing serious backlash from users calling in the bulldozers. We consider the feedback from many unhappy users.
Rebekah Carter · 11 Jul 2017
Bringing It All Together: Why Fuze Believes the Industry Needs UCaaS
Fuze is not a company content with just supplying hosted UC services. It strives hard to position itself as a leader in the industry, a recognition it achieved last year in Gartner’s UCaaS Magic Quadrant 2016.
Ian Taylor · 7 Jul 2017
A Spark in the Cloud: Why Cisco is Putting Its Money on Service Agility
Historically one of the global leaders in the manufacture and supply of business communications and networking hardware, the Silicon Valley-based corporation has in the past decade also been at the forefront of the Cloud revolution which has swept through the industry.
Ian Taylor · 6 Jul 2017
ShoreTel Will Soon Offer SMS APIs through Google Cloud
ShoreTel recently announced that it had become a Google Cloud Technology partner, available to offer SMS API solutions through the Cloud.
Rebekah Carter · 5 Jul 2017
Fuze Review: Getting Things Done, the Cloud Way
Founded in 2006 in the USA, Fuze has become a major force in the global UCaaS market. It views its mission in simple terms - to leverage the power of virtualised Cloud environments to help people in business ‘get things done’, regardless of where they are and who they need to speak to.
Ian Taylor · 5 Jul 2017
Yealink Releases CP960 Conference Phone for Mid and Large-sized Meeting Rooms
Yealink, the global leading unified communication (UC) terminal solution provider, announced today the release of its new, enterprise-grade CP960 Conference Phone, for easy conferencing and clear communication.
Ian Taylor · 29 Jun 2017
The Growing Power of Artificial Intelligence in Workplace Collaboration
Artificial Intelligence in the digital workplace ais making the average company smarter than ever before, with conversational solutions and unique answers to problems.
Rebekah Carter · 28 Jun 2017
ThousandEyes Extends Network Visibility for Enterprises Adopting UCaaS
ThousandEyes just announced the general availability of Voice Call Tests and Session Initiation Protocol (SIP) Server Tests providing complete network visibility into VoIP and UCaaS performance.
Ian Taylor · 22 Jun 2017
CounterPath Release New Bria 5 Desktop for Windows and Mac
CounterPath Corporation, a global provider of award-winning UC solutions for enterprises and carriers, today announced it has released a new version of its Bria softphone for desktop that includes new features and enhanced functionality.
Ian Taylor · 22 Jun 2017
Interactive Display Solution Provider Avocor Becomes Quicklaunch Solution Partner
Avocor has joined the Quicklaunch Solution Partner Program (QSPP) as an Interactive Display OEM. QSPP provides a unique framework for delivering multiplatform collaboration experiences.
Ian Taylor · 13 Jun 2017
About Polycom - The Voice, Video and Collaboration Company
Polycom has more than two decades of creation and innovation in its history, with over 950 technology patents that help to highlight their aim to unleash the true value of human collaboration.
Rebekah Carter · 8 Jun 2017
Seven Ways to Determine the Impact of Collaboration Software
Guest blog by Simon Skellon, Mitel Networks UK Vice President providing seven ways to determine the impact of collaboration software on your organisation.
Ian Taylor · 7 Jun 2017
Approaching the World of Collaboration Singularity
Convergence today is more than just a buzzword, and the latest Cisco innovations show a movement towards collaboration singularity.
Rebekah Carter · 5 Jun 2017
UC EXPO 2017: RingCentral and the Future of UC
At UC EXPO 2017, UC Today enjoyed an exclusive chat with the business leaders at RingCentral about the future of their business and Cloud Communications.
Rob Scott · 2 Jun 2017
UC EXPO 2017: Cisco Spark and New Developments
As part of our visit to UC EXPO 2017 Rob Scott sat down with Andy Brocklehurst, Head of Collaboration for EMEAR at Cisco to talk about Cisco Spark, and where the company is headed next.
Rob Scott · 2 Jun 2017
How is UC Driving Digital Transformation?
Over the next five years, experts and analysts predict that more businesses will move to the cloud and grow the UCaaS market.
Rebekah Carter · 17 May 2017
BroadSoft Launches BroadCloud Platform-as-a-Service
As a managed cloud infrastructure residing in BroadSoft data centres, service providers can minimise non-strategic CAPEX and OPEX using BroadCloud PaaS.
Ian Taylor · 16 May 2017
avsnet Certified as a StarLeaf Gold Partner
StarLeaf, service provider and manufacturer offering video conferencing services and a comprehensive range of video endpoints for meeting rooms, desktops and mobility awards avsnet highest accreditation level.
Ian Taylor · 16 May 2017
CounterPath Bria Review: 6 Reasons to Buy Bria 4
CounterPath have recently introduced Bria 4, a dynamic and exciting next-generation software application which allows for the management of efficient communications. Read our Bria review here!
Rebekah Carter · 11 May 2017
Node4 expands UCaaS capabilities to open up opportunities for partners
Node4 announces the launch of a new cloud based unified communications offering based on the Cisco Hosted Collaboration Solution (HCS) platform.
Ian Taylor · 10 May 2017
How Service Providers Can Lead in Contextual Comms - and It’s Not What You Think
How service providers can lead in contextual comms - and it’s not what you think - blog by Rob Pickering, CEO of IPCortex
Ian Taylor · 5 May 2017
Microsoft's Cortana and Skype for Business Come to the Volvo Dashboard
Microsoft's Cortana and Skype for Business Come to Volvo - the latest in-dash Skype solution for business drivers revealed during CES 2017, Las Vegas.
Rebekah Carter · 4 May 2017
8 Great Reasons to Attend the ScanSource Imago Business Breakthrough Event 2017
8 Great Reasons to Attend the ScanSource Imago Business Breakthrough Event 2017 - 'Summer Fete' at The Brewery, London 3rd May.
Ian Taylor · 28 Apr 2017
Riverbed Partner Program Accelerates Cloud and Digital Transformation
Riverbed Technology today announced updates to the Riverbed Performance Partner Program to enable partners to accelerate customers’ cloud and digital transformation initiatives.
Ian Taylor · 27 Apr 2017
Unify OpenScape Business Review - The UC Pioneer Still Going Strong
Here's our 2017 Unify OpenScape Business IP-PBX Phone System Review - Made for the Mid-market / Enterprise audience, this PBX supports up to 1500 users.
Ian Taylor · 26 Apr 2017
What to Know about SD-WAN: The Basics
SD-WAN could be the solution of the future; allowing enterprises to increase network capacity without budget issues.
Rebekah Carter · 11 Apr 2017
Enterprise Connect Reflects Major Industry Transition for 2017
This year, UC Today attended Enterprise Connect to get a first-glance at the industry leaders pathing the way to the future of communications. Here, we'll talk about how the conference reflected this year's industry transition
Rebekah Carter · 11 Apr 2017
Phone System Buyer's Guide - IP-PBX Series 2017
If you're looking to buy a new phone system for your office, then you'll need to know what features you need and what to compare when researching which telephone system brand to buy.
Rob Scott · 31 Mar 2017
5 Tips for VARS Navigating the UC&C Market in 2017
2017 will be the year when more companies are going "all-in" with a single vendor. Predictions suggest that more than 40% of enterprises will be converging their apps around a single provider
Ian Taylor · 28 Mar 2017
Skype for Business vs Workplace by Facebook
Here, we'll take a look at the features of both Skype for Business versus Facebook Workplace, and whether one seems to be more effective and efficient than the other when it comes to getting the job done.
Rebekah Carter · 28 Mar 2017
Plantronics Audio Solutions to Enrich Unify Team Collaborations
Unify, an Atos brand for communication based services and software recently announced their new partnership with Plantronics.
Rebekah Carter · 28 Mar 2017
UC Today Announce New Technology Track
UC Today announces new Technology Track - Starting in April with IP-PBX systems, we'll be reviewing the best UC products the industry has to offer.
Ian Taylor · 25 Mar 2017
Enterprises Embrace the Cloud and UCaaS Adoption Surges
Studies suggest that growth within the UCaaS enterprise is expected to continue, with more than half of all businesses (51%) predicted to invest in cloud unified services by 2020
Rebekah Carter · 23 Mar 2017
BroadSoft Enriches UC Using Apple CallKit and AI Support
BroadSoft's newest integration will give companies the chance to answer their UC-One calls using a single swipe when the iPhone is unlocked. Able to prioritise between a VoIP calls with UC-One, incoming native calls, and use UC-One mid-call services like transfer, hold, and conference while using their iPhone.
Rebekah Carter · 22 Mar 2017
UC versus UC&C: Understanding the Difference
UC versus UC&C: why the wider collaboration stack matters for mobile work, with video, messaging, telephony and UCaaS. Published on UC Today.
Rebekah Carter · 11 Mar 2017
Focus on Collaboration, not the Competition
As collaboration continues to be the buzz word again in 2017, it brings with it huge opportunities for resellers to get involved. Ian Brindle, Head of Conferencing and Telephony Sales at Nimans explains
Rob Scott · 2 Mar 2017
CPaaS 2.0 Cloud Embedded Video Announced by Vidyo
The world of CPaaS 2.0 is exploding and Vidyo is right on the cutting edge of the Video CPaaS delivery model.
Rebekah Carter · 21 Feb 2017
Microsoft certifies Yealink IP Phones for use on Skype for Business online service
Microsoft has announced Yealink’s T46G SFB and T48G SFB ‘phones have become the first in the company’s T4x series to be certified for use on its Skype for Business Online Service platform.
Rob Scott · 20 Feb 2017
The Outlook for UCaaS Consolidation in 2017
As we push further into 2017, many companies are asking themselves what the future of UCaaS (unified communications as a service) is really going to look like... Interesting times ahead
Rob Scott · 10 Feb 2017
What's new in Skype for Business 2016?
In November 2016 Microsoft announced the release of Skype for Business 2016, here's a quick look at the key features
Rob Scott · 29 Jan 2017
What's new in 3CX version 15?
In 2016 Nick Galea, CEO at 3CX presented a live presentation of their latest version 15 software release. A superb update from 3CX, plenty of feature enhancements.
Rob Scott · 24 Jan 2017
Yealink Expands Range of Superfast IP Phones
Yealink have released the T27G, which joins the T23G and T29G models offering Gigabit switch ports
Ian Taylor · 23 Jan 2017
Mitel MiCloud Office Review - Geo-redundant UCaaS
In this review we'll step you through MiCloud Office by global unified communications provider Mitel
Rob Scott · 19 Jan 2017
Here's some amazing Skype for Business Statistics
Some pretty interesting Skype for Business market statistics and facts for you to consume...
Rob Scott · 18 Jan 2017
Mitel MiCollab Review - Release 7.3
Mitel have released their latest unified communications software, MiCollab release 7.3. Check out all the enhancements here. #UnifiedComms #Mitel
Rob Scott · 11 Jan 2017
Yealink release new VC Mobile App
Yealink, recently announced the global availability of its new VC Mobile App for iOS and Android users.
Rob Scott · 4 Jan 2017
Plantronics and RingCentral Team Up
Plantronics team up with RingCentral and certify their headsets ready for use. Plug and play with best audio quality.
Rob Scott · 30 Dec 2016
Polycom Expand Their Leading Skype for Business Portfolio
Recently, Microsoft and Polycom announced an exciting new development for companies that use Skype for business.
Rob Scott · 27 Dec 2016
New Mitel Phone Offers Mobile Sync
Mitel has unveiled a new range of business class desktop telephones that provide direct synchronisation with mobile smartphones.
Rob Scott · 21 Nov 2016
Cisco Powers Ahead in Enterprise UC Rankings
Cisco Systems’ on-premises Unified Communications solutions have leapfrogged Microsoft to take top billing in an influential industry review.
Rob Scott · 12 Nov 2016