Microsoft Teams
Bringing Microsoft Teams to the Contact Centre
Why Teams matters in the contact centre: UC Today talks AI, customer experience and Anywhere365 on bringing Microsoft Teams into existing technology.
Tom Wright · 12 Aug 2022
Picking the Best Teams Endpoint
1. What factors should companies consider when selecting Teams endpoints? Jason Wyatt, Global Tech Marketing Manager at AudioCodes : “ Firstly, you need…
James Stephen · 11 Aug 2022
Most Innovative UCaaS/CCaaS Vendors to Watch in 2022
Why UCaaS and CCaaS buyers should watch Microsoft, Mitel, RingCentral, Avaya, 8x8, NEC and Vonage in 2022.
Rebekah Carter · 11 Aug 2022
What’s Happening at Comms vNext 2022?
The schedule for Comms vNext’s Microsoft UC conference has been published. Comms vNext will include talks from Microsoft MVPs on a range of topics, an…
James Stephen · 10 Aug 2022
Experience Insights Preview for Microsoft 365 Released
Microsoft’s Experience insights preview shows Microsoft 365 and Teams usage, NPS and help data, helping IT admins improve user experience. Published on UC Today
James Stephen · 10 Aug 2022
Introducing Office Today: UC Today's New Sister Title
Office Today launches to cover Microsoft 365, Teams, Surface, Power Platform and hybrid work for workplace buyers.
Ryan Smith · 10 Aug 2022
Barclays Bank Deploys Microsoft Teams Worldwide
Barclays is making Microsoft Teams its global collaboration platform, replacing point solutions and using Microsoft Purview. Published on UC Today.
James Stephen · 9 Aug 2022
The Best Teams-Certified Devices For Android
These Teams-certified Android devices from Yealink, Lenovo, Neat, Poly, Crestron, Logitech and EPOS improve meetings.
Rebekah Carter · 8 Aug 2022
The Importance of Integrating Your Contact Centre With Other Technologies
Watch and subscribe on YouTube. UC Today's Tom Wright hosts Mackenzie Wilcox, Enterprise Sales Executive at ComputerTalk .
Tom Wright · 5 Aug 2022
Microsoft Teams Fully Optimised for Apple Silicon
Microsoft Teams now runs natively on Apple silicon Macs, improving performance and resource use for M1 and M2 users. Published on UC Today.
Ryan Smith · 4 Aug 2022
Microsoft Teams News AUGUST Update (2022)
This Microsoft Teams August update covers Viva Engage, Digital Contact Center Platform, Teams SIP Gateway, DECT handsets and Apple Silico
Tom Wright · 4 Aug 2022
G12 Communications Launches Operator Connect Solution
G12 Communications has launched a new Microsoft Operator Connect voice solution.
James Stephen · 3 Aug 2022
Microsoft Teams Adds Pay-As-You-Go Calling Plan
Microsoft Teams has added a Pay-As-You-Go PSTN Calling Plan which now provides customers with a third calling plan option.
James Stephen · 3 Aug 2022
What is the Microsoft Teams Devices Store?
Why it matters: Microsoft Teams Devices Store lets buyers find certified headsets, webcams and room kits in Teams admin centre. Published on UC Today.
Rebekah Carter · 2 Aug 2022
Live Human Translation Launches on Microsoft Teams
Microsoft Teams adds live human translation for Welsh Government meetings, improving bilingual collaboration and inclusion.
James Stephen · 2 Aug 2022
What’s New in Microsoft Teams? July 2022 Update
July 2022 Microsoft Teams updates boost hybrid work with Polls, SIP Gateway, Teams Rooms, compliance and LinkedIn profiles.
James Stephen · 1 Aug 2022
How Theta Lake Eases Worries for MS Teams Users and Compliance Officers
Theta Lake helps regulated Microsoft Teams users cut compliance costs with AI-powered supervision, storage and risk detection across UC media. Published on UC T
David Bradley · 1 Aug 2022
Voiceflex Launches 'Voiceflex Flow' with Telavox
Voiceflex Flow with Telavox brings managed UCaaS, Microsoft Teams integration, voice services and IP telephony, helping buyers cut costs. Published on UC Today.
James Stephen · 29 Jul 2022
What is Microsoft Purview Communication Compliance
Microsoft Purview Communication Compliance helps Microsoft 365 and Teams buyers detect risky messages, manage policy and regulatory compl
Rebekah Carter · 28 Jul 2022
8x8 Aims to 10X Teams Users in Two Years
8x8 revealed its plans on its 2023 Q1 earnings call to 10X its Microsoft Teams user number over the next two years.
James Stephen · 28 Jul 2022
Microsoft Reveals Teams PSTN User Numbers
Microsoft shared its Teams PSTN user numbers during its Q4 earnings call which have nearly doubled in reaching 12 million users.
James Stephen · 27 Jul 2022
How To Use Communication Compliance In Microsoft Teams?
Communication compliance is a common concern for companies in highly regulated industries.
Rebekah Carter · 26 Jul 2022
NUWAVE and Dubber Partner for Microsoft Teams Calling
NUWAVE and Dubber have formed a partnership which sees Dubber featured on NUWAVE's iPILOT Platform for Microsoft Teams Calling.
James Stephen · 26 Jul 2022
NICE, Luware, Dubber, and Theta Lake on Keeping Your Teams Compliant
Why Teams compliance is getting harder: Dubber, NICE, Luware and Theta Lake explain recording, retention and WORM storage for financial services, healthcare and
James Stephen · 26 Jul 2022
SIPPIO Claims World First with Zoom and Teams Voice
SIPPIO says its unified platform is first to enable cloud voice in Microsoft Teams and Zoom Phone. Published on UC Today, it matters for carriers.
James Stephen · 26 Jul 2022
Top Policy-Based Call Recording Solutions That Integrate With Microsoft Teams
In recent years, Microsoft Teams has evolved to become one of the most powerful business tools on the market.
Rebekah Carter · 22 Jul 2022
Why Microsoft Launched Teams Essentials in Response to Changing Buyer Habits
Microsoft’s Teams Essentials meets hybrid work demand with standalone Teams, Microsoft 365 flexibility and MSP upsell potential.
Tom Wright · 22 Jul 2022
6 Insightful Hospitality Case Studies to Read in 2022
Hospitality UC case studies from Workplace from Meta, Zoom, RingCentral, Logitech, Avaya and Microsoft show why buyers should care. Published on UC Today.
Rebekah Carter · 21 Jul 2022
MetTel Approved for Operator Connect
Microsoft has named MetTel as a partner for Operator Connect for Microsoft Teams.
Ryan Smith · 21 Jul 2022
Microsoft Teams Recovering Following Outage
Microsoft Teams is recovering after a global outage affected Word, Office Online and SharePoint Online, highlighting Microsoft 365 risk.
Ryan Smith · 21 Jul 2022
2600Hz Step Up KAZOO platform with New Marketplace
2600Hz has launched a KAZOO Marketplace to help buyers discover and install apps, while giving developers a place to monetise integrations and tools. Published
Elliot Mulley-Goodbarne · 21 Jul 2022
Microsoft Unveils Digital Contact Centre Platform at Inspire 2022
Microsoft unveils Digital Contact Centre Platform at Inspire 2022, linking Teams, Dynamics 365 and Nuance AI to improve customer service. Published on UC Today.
James Stephen · 20 Jul 2022
Microsoft Brings Viva Engage to Teams
Microsoft is bringing Viva Engage to Teams and Microsoft 365, helping hybrid workplaces build connection with Yammer, Outlook and LinkedI
David Dungay · 20 Jul 2022
Where Are Microsoft Teams Recordings Stored?
Microsoft Teams is rapidly emerging as the go-to solution not just for internal team communication and collaboration, but also external conversations.
Rebekah Carter · 20 Jul 2022
Microsoft Announces Host of New Teams Features at Inspire 2022
Microsoft Teams adds Excel Live, LinkedIn, Dynamics 365 and AI-powered Intelligent Cameras to improve hybrid working.
Ryan Smith · 19 Jul 2022
Direct Routing to Operator Connect in One Click
Nuwave iPILOT V2 lets partners move Microsoft Teams voice from Direct Routing to Operator Connect in one click.
Rob Scott · 19 Jul 2022
Building New Revenue with Microsoft Teams Phone System
The opportunity for partners around Microsoft Teams Phone is undeniable, especially with the market demand for unified communications solutions for the…
Tom Wright · 19 Jul 2022
ALE Continuously Enhances Rainbow Office
ALE Rainbow Office adds closed captions and 100 new features, boosting RingCentral UCaaS, Microsoft Teams and room collaboration.
James Stephen · 19 Jul 2022
Question & Answer Feature Coming to Microsoft Teams
Microsoft Teams Q&A for webinars and meetings should improve collaboration. Published on UC Today, the feature is due on Microsoft 365 roadmap.
Ryan Smith · 18 Jul 2022
Using a UC Platform should NOT be a Career-Limiting-Move
Theta Lake says AI compliance lets firms use Zoom, Slack and Microsoft Teams without UC restrictions, capturing all chats and voice.
David Bradley · 18 Jul 2022
Shure Launches Microflex Advance MXA920 Ceiling Array to Simplify High Quality Audio Enablement
Continuing changes in workplace habits are driving demand for products that can be simply installed into any space and offer easy compatibility with…
George Malim · 18 Jul 2022
IGEL Optimises Linux Endpoints for Microsoft Teams
IGEL enhances Microsoft Teams for IGEL OS-powered Linux endpoints connecting to Microsoft Azure Virtual Desktop and Windows 365.
James Stephen · 15 Jul 2022
RingCentral Introduces SMS and Fax for Microsoft Teams
RingCentral adds SMS and eFax to Microsoft Teams, giving buyers a unified inbox, direct routing and embedded dialer.
Ryan Smith · 14 Jul 2022
DECT - Dealing with the Disconnected
DECT still matters for hybrid work, plugging connectivity gaps with Spectralink, Microsoft Teams integration and new innovations, on UC Today.
Rob Scott · 13 Jul 2022
Windstream Enterprise Adds Microsoft Teams to UC Solutions
Windstream Enterprise adds Microsoft Teams calling to OfficeSuite UC, boosting UCaaS, voice and security for buyers.
James Stephen · 13 Jul 2022
Appspace Launches Workplace Platform for Microsoft
Appspace for Microsoft unifies Teams, Outlook, SharePoint, Viva and Power BI to boost workplace comms and productivity.
James Stephen · 13 Jul 2022
Operator Connect: Where Are We Now?
Operator Connect is gaining enterprise traction as Microsoft rolls out Accelerator, with DSTNY Automate, Ribbon and Call2Teams speeding carrier onboarding. Publ
Tom Wright · 12 Jul 2022
How To Record Calls In Microsoft Teams?
Why Teams call recording matters for compliance: use Microsoft Teams meetings, OneDrive, transcription, PowerShell and Azure compliance recording. Published on
Rebekah Carter · 8 Jul 2022
What’s New in Microsoft Teams? June 2022 Update
Microsoft Teams June 2022 updates improve meetings, devices and approvals, with new captions, co-organisers, Dynamics 365 and certified Teams Rooms hardware.
James Stephen · 6 Jul 2022
Using Microsoft Teams as an Ecosystem
Learn how Microsoft Teams, Power Platform, AppSource apps, automation and analytics can create a workplace single pane of glass.
Linoy Doron · 5 Jul 2022
Microsoft Teams News JULY Update (2022)
Watch and subscribe on YouTube. UC Today host Rob Scott and expert guest and Microsoft MVP, Tom Arbuthno t bring us this July 2022 Microsoft Teams news…
Rob Scott · 5 Jul 2022
Dstny Automate Launches Operator Connect Accelerator Solution
Dstny Automate launches Operator Connect Accelerator with Ribbon to help service providers speed Microsoft Teams voice accreditation.
Tom Wright · 4 Jul 2022
How Secure Is Microsoft Teams?
Today, Microsoft Teams is more than just a tool for productivity and collaboration in the modern workforce.
Rebekah Carter · 4 Jul 2022
Content Guru The storm® Microsoft Teams Integration Review
Content Guru storm for Microsoft Teams adds contact centre, direct routing, recording and omnichannel CX to Teams.
Rebekah Carter · 30 Jun 2022
Anywhere365, Vonage, Luware, and Enghouse on Microsoft Teams Customer Engagement
Microsoft Teams is reshaping contact centres, with Anywhere365, Vonage, Luware and Enghouse cutting costs and simplifying hybrid customer
James Stephen · 30 Jun 2022
8x8 Contact Centre for Microsoft Teams Review
Microsoft Teams has rapidly become the central hub for productivity in the age of hybrid work.
Rebekah Carter · 30 Jun 2022
Anywhere365 Direct Routing Contact Centre for Microsoft Teams Review
Microsoft Teams has proven itself as perhaps the ultimate hub for intelligent, collaborative conversations in the age of hybrid work.
Rebekah Carter · 29 Jun 2022
Empowering.Cloud Launches for Microsoft Teams Professionals
Empowering.Cloud launches free Microsoft Teams training and expert briefings for IT pros, with Azure, MVPs and sponsors.
James Stephen · 29 Jun 2022
Five9 Integration with Microsoft Teams Review
Microsoft Teams has evolved rapidly over the last couple of years to become the go-to solution for collaboration and communication in the modern…
Rebekah Carter · 27 Jun 2022
New 8x8 Offering for Microsoft Partners
8x8 has launched a new channel offering for Microsoft Gold Partners which includes 8x8 Voice for Microsoft Teams.
James Stephen · 24 Jun 2022