Hospitality companies rely on excellent communication and collaboration to thrive. In a fast-paced world, where employees spend very little time behind a desk, the right communication technology keeps teams synchronised, informed, and ready to deliver exceptional experiences.
Unified Communications solutions provide flexible, scalable, and agile solutions to hospitality companies hoping to keep teams connected in an evolving landscape. The right UC or UCaaS implementation not only strengthens team performance but can also be the key to unlocking higher levels of customer service and reducing business costs.
If you’re looking for insights into what your hospitality brand can achieve with a suitable UC investment, the following case studies are an excellent source of inspiration.
Workplace from Meta and Honest Burgers
Starting life as a simple small restaurant in the South of London, Honest Burgers has grown into a staple of the UK food landscape, with more than 40 locations across the UK. Of course, to keep these restaurants running smoothly, the Honest Burgers leaders need access to the right tools and technologies capable of empowering their teams.
When the pandemic started to slow hospitality business opportunities around the globe, Honest Burgers decided to act fast. Implementing new tools within the Workplace from Meta landscape, including the bot platform for automation, allowed the team to boost efficiency levels, improve employee experience, and ensure team members could keep their jobs.
The Meta and Honest Burgers case study offers valuable insight into how the right technology can keep companies running in the most challenging times.
Zoom and the Radisson Hotel Group
Virtual events and meetings have only recently emerged as a valuable tool in the hospitality space. However, these resources have become a fundamental part of keeping professionals connected in unpredictable circumstances in the last couple of years.
Radisson Hotel Group, one of the leaders in the hospitality landscape, ensured companies around its hotels could continue to collaborate, present, and communicate effectively with large-scale Zoom meetings. The Radisson Hotel Group decided to invest in Zoom Rooms to bring their team members together for meaningful meetings and empower surrounding businesses to accomplish more.
The use of Zoom Rooms technology allowed the brand to offer attendees smaller, socially-distanced meeting experiences during the pandemic. With Zoom technology to power faster, more streamlined communication experiences, Radisson could quickly serve its customer's needs.
RingCentral and Original Cottages
A leader in the travel and hospitality industry within the UK, Original Cottages knows better than most how important the right UC technology can be for scale. One of the keys to the cottage rental company’s success has been the high level of choice offered to holidaymakers. You can find everything from coastal getaways to dog-friendly retreats on the website.
In recent years, Original Cottages has also grown considerably, both through organic expansion and acquisitions. To manage this rapid growth effectively, the brand discovered a new need to implement intelligent new phone system technologies.
The original phone system didn’t give Original Cottages the flexibility they needed. At the same time, RingCentral’s cloud telephony solution ensured the company could continue to thrive, even during the challenges of the pandemic.
