AI Creating Jobs? Lloyds Bank Plans to Hire 300 AI Specialists
As many businesses look to AI to reduce costs and automate work, Lloyds' latest recruitment drive suggests successful deployment still depends heavily on human expertise
Kristian McCann · 23 Jun 2026
SMS OTP Is Failing – Here’s What Comes Next, According to Vonage and AT&T
As fraud threats grow more sophisticated and customer expectations around digital experiences continue to rise, businesses are being forced to rethink how they authenticate users
Kristian McCann · 15 Jun 2026
Your Ultimate Guide to Enterprise Connect 2026: Navigate Vegas Like a Pro
Complete Enterprise Connect 2026 guide: March 10-12 in Las Vegas. Top AI & CX sessions, keynote speakers, expo hall strategy, and networking tips for IT/AV/CX/UC professionals.
Rob Scott · 17 Jan 2026
8x8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition
8x8 acquires Singapore's Maven Lab to conquer the APAC messaging market. We analyze the strategy and what it means for the market.
Kieran Devlin · 7 Jan 2026
BT, Pindrop Target the Deepfake Threat Threatening Contact Center Security
BT partners with Pindrop to tackle the rising wave of deepfake threats in the contact center security via AI-driven voice authentication.
Kieran Devlin · 13 Nov 2025
The Practical Side of CPaaS Implementation: Overcoming CPaaS Deployment Challenges
This explains how CPaaS implementation can overcome legacy APIs, vendor lock-in and compliance hurdles to prove ROI with Cisco, Twilio an
Rebekah Carter · 3 Oct 2025
Twilio Bets Big on RCS: Why Verified Messaging Could be the Next Battleground for Enterprise Trust
As messaging fraud rises and customer trust declines, Twilio’s RCS offers verified, branded, and secure business messaging designed for today’s digital-first enterprises.
Christopher Carey · 28 Aug 2025
Microsoft Teams Security Solutions: The Security & Compliance Vendors Keeping Comms Safe
Microsoft Teams security matters because chats, calls and meetings need DLP, eDiscovery and monitoring. Meet vendors like Theta Lake, CallCabinet and ASC Techno
Rebekah Carter · 10 Aug 2025
Building Secure Hybrid Work Environments – UC Round Table
The hybrid work model has fundamentally transformed how organizations approach security, shifting from traditional perimeter-based defenses to more…
Kristian McCann · 8 Aug 2025
Voice Fraud Prevention in the Age of AI and Hybrid Work
Voice fraud prevention is changing as AI, deepfakes and hybrid work raise risk. See why Wavecrest, Zoom and Teams matter.
Rebekah Carter · 21 Jul 2025
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
It wasn’t that long ago that unified communications meant a patchwork of systems bolted together: one platform for calls, another for video, a few more…
Rebekah Carter · 22 Jun 2025
NICE's Top 5 AI Features for Customer Interaction
NICE’s AI features for CCaaS help buyers personalise service, cut waits and secure calls with Enlighten XM, CXone and fraud prevention. Published on UC Today.
Kristian McCann · 18 Mar 2025
Proximus Global: BICS, Telesign, Route Mobile Merge into CPaaS Giant
Why it matters: Proximus Global unites BICS, Telesign and Route Mobile into a CPaaS, digital identity and IoT platform with wider reach. Published on UC Today.
Kristian McCann · 9 Jan 2025
Telco 4.0 - Alianza’s Ambitious Deal Could Reshape the Market
In a landmark move in the telecommunications industry, Alianza's CEO has unveiled a bold vision following the acquisition of Metaswitch from Microsoft .
David Dungay · 12 Dec 2024
Is Cloud Calling Still a Game-Changer in the Age of Collaboration Suites?
Cloud calling still matters for hybrid work, cutting costs and boosting mobility, scalability and uptime across Microsoft Teams, Zoom Wor
Rebekah Carter · 12 Nov 2024
Is Your UC Strategy Too Complex? How Managed Service Providers Reduce UC Complexity
Unified Communications solutions have become critical in the modern age of work.
Rebekah Carter · 7 Nov 2024
The Latest Trends in Smart Meeting Rooms
Smart meeting rooms are changing hybrid work with AI, Microsoft Teams, Cisco Webex, IoT, analytics and immersive tools. Published on UC Today.
Rebekah Carter · 29 Oct 2024
A Mobile-first Approach is Needed for Efficient Hybrid Frontline Workforces
Why frontline hybrid work needs mobile-first calling: Tata Communications Jamvee brings cloud PSTN, Microsoft Teams, Microsoft 365 and MOVE eSIM to UC Today.
George Malim · 16 Jul 2024
Tata Communications, Microsoft Partner To Empower Voice Calling in India
Why it matters: Tata Communications and Microsoft bring Operator Connect for Teams voice calling to India, with GlobalRapide, PSTN and compliance. Published on
Kieran Devlin · 8 Feb 2024
The Importance of a Modern Communications Solution for the Mobile Workforce
The modern workplace has evolved significantly in recent years. Mobility is becoming commonplace, not just in environments driven by field workers, but in…
Rebekah Carter · 2 Nov 2023
Optimizing Collaboration with Smart Meetings and Endpoint Management
Hybrid work needs more than cameras: Published on UC Today, Tata Communications’ GlobalRapide combines smart meetings, UCaaS and endpoint management.
Rebekah Carter · 26 Oct 2023
What's Driving the Surge in Demand for Omnichannel?
Watch on YouTube UC Today's Tom Wright hosts Soprano Design's Matt Rawbone . In this session, we discuss the following: How omnichannel can solve common…
Tom Wright · 24 Jul 2023
The Secret to Authenticating Contact Center Callers
Contact centers have always been cost centers. CX is a priority, but IT leaders always have a long list of additional responsibilities.
George Malim · 1 Jun 2023
Safety First: CallCabinet Deployed by Fuse 2 is All the Protection Your Cloud Communication Needs
Why it matters: Fuse 2’s CallCabinet adds compliant call recording, AI voice analytics and encrypted storage for Microsoft Teams, 3CX and UCaaS. Published on UC
Linoy Doron · 31 May 2023
Tata Communications Unveils JAMVEE Cloud Calling for Enterprises
Tata Communications' JAMVEE gives enterprises low-cost cloud calling, messaging and compliance for hybrid work.
George Malim · 22 May 2023
Bangladesh Rising with Increased Mobile and Internet Access
Bangladesh’s broadband and mobile expansion matters for operators seeking growth. Published on UC Today, Cataleya wins ICX and IGW share with SBCs and SIP.
John Flood · 19 May 2023
Tata Communications Releases ‘JAMVEE’ Cloud Calling Solution
Tata Communications’ JAMVEE gives frontline workers secure cloud calling, messaging and collaboration on Android, Windows and iOS. Published on UC Today.
James Stephen · 30 Mar 2023
Tata Communications Launches Tata Communications GlobalRapide 2.0
Tata Communications GlobalRapide 2.0 is a managed service for UCaaS migration and management, offering voice services, UCaaS platforms, and managed services
George Malim · 10 Jan 2023
The Crucial CX Trends to Watch Out For In 2023
Customers now expect every interaction with a company to be personalized, streamlined, and convenient.
Rebekah Carter · 14 Dec 2022
How to Optimise UCaaS in Tightly Regulated Industries
Why regulated firms must get UCaaS right: Tata Communications outlines compliance, HIPAA, PCI, AI fraud management and monitoring for cloud migration. Published
Rebekah Carter · 25 Nov 2022
Top Tips for Fraud Prevention for your Communications Platform
Security and privacy issues are rising at an incredible pace in today’s digitally-transforming landscape.
Rebekah Carter · 10 Nov 2022
How Webex CPaaS Solutions is Helping Banks to Fight the Latest Fraud Challenges
Webex CPaaS Solutions helps banks tackle APP and SIM swap fraud with verified RCS Business Messaging, SMS and voice.
James Stephen · 24 Oct 2022
Big UC News from Microsoft, Zoom, Slack, and MetTel
Why it matters: Microsoft, Zoom, Slack and MetTel are reshaping UC and contact centre buying with Teams, Viva Engage, E2EE, Operator Connect and price rises. Pu
Ryan Smith · 22 Jul 2022
Microsoft Unveils Digital Contact Centre Platform at Inspire 2022
Microsoft unveils Digital Contact Centre Platform at Inspire 2022, linking Teams, Dynamics 365 and Nuance AI to improve customer service. Published on UC Today.
James Stephen · 20 Jul 2022
Orchid Link: Enabling Businesses to Analyse Calls and Safeguard Customers
In the days before the pandemic, there wouldn’t be a week that went by without a story about cybersecurity or a new breach of a well known brand.
Elliot Mulley-Goodbarne · 8 Jul 2021
Voiceflex Direct Routing Review
Voiceflex Direct Routing helps buyers cut Microsoft Teams telephony costs with SIP trunk pricing, number porting and fraud detection.
Rebekah Carter · 1 Jul 2021
The Benefits of Hybrid Working with UCaaS
Hybrid working needs UCaaS to bridge office and remote teams, cut IT spend and improve productivity, security and analytics. Published on UC Today.
Rebekah Carter · 15 Feb 2021
Tackling Vendor Fatigue: Finding a UC Partner
It doesn’t matter which sector you’re in, there are countless companies all competing for the same customers and attention.
Rebekah Carter · 12 Feb 2021
Regulators Tighten Rules for Service Providers on Scam Calling
Why CSPs face tougher scam-calling rules, and why it matters: Tollring adds CLI spoofing and robocalling fraud tools for cloud communications.
Rob Scott · 4 Feb 2021
How to Choose Your Next CPaaS Provider
Choose a CPaaS provider for APIs, SMS, video, AI, support, reliability, security, GDPR, ISO 27001 and SOC 2.
Rebekah Carter · 14 Jan 2021
CPaaS and the Future of Enterprise Engagement
SAP Digital Interconnect has been providing interconnect solutions in the CPaaS space for over a decade. But in that time, even before the accelerated transitions forced by the extraordinary events of 2020, the industry and the context in which it operates have transformed beyond recognition
Maya Middlemiss · 11 Sept 2020
Protecting your Communications with BICS
With a 20-year track record in international connectivity, fraud prevention and network security, BICS has seen trends in the activity of bad actors come and go as the business world itself has transitioned from traditional telecoms to UC
Maya Middlemiss · 23 Apr 2020
Cloud Communications for 2020
To get a better insight into the evolution of the cloud, and to explore where communications are heading in 2020, UC Today spoke to BICS, a leading international communications provider
Rob Scott · 22 Jan 2020
How Fraud Protection Helps Resellers Create Competitive Advantage
Telecoms fraud is a growing problem, with costs in excess of £25.5bn per year – more than twice that of credit card fraud - Tollring's Carl Boraman offers some advice
Guest Blogger · 8 Nov 2019
Fraud Threats Aren't Going Anywhere
BICS is focused on helping service providers, digital operators, and enterprises proactively combat cloud communications fraud – which, through its growth in recent years, has become the perfect environment for fraudsters to target
Rob Scott · 7 Nov 2019
Gamma Horizon Review: Partnered with BroadSoft
If you’re based out of the UK region, Gamma Horizon is definitely worth a look. Its mobile-first stance, superior network quality, and handset delivery in 24 hours, together make for a compelling value proposition
Anwesha Roy · 30 Oct 2019
Digital Comms to Overtake Voice for Customer Engagement?
As omni-channel customer experience solutions gain traction, organisations need to think carefully about how voice communication fits into their pre- and…
Rob Scott · 13 Sept 2019
AI Powered UC - Let the Machines do the Talking
10 years ago, the concept of artificial intelligence powering day to day communication was out there with hoverboards and travel to Mars. Today AI is one of the most exciting technologies to hit the business communications space
Rob Scott · 5 Aug 2019
BICS Makes Global Numbers Digital
BICS solutions support the transformative demands of the modern enterprise, offering everything from seamless mobile connectivity and collaboration, to state-of-the-art fraud prevention and authentication features
Rob Scott · 30 Jul 2019
Telecoms Fraud: 7 Challenges Service Providers Face
Telecoms fraud is raising losses and churn risk. See why Hosted UC, SIP, machine learning and anti-fraud matter.
Guest Blogger · 26 Feb 2019
6 Notable Vendors in UC 2018
We look at some of the top-performing unified communication vendors available in the market in 2018, and what they've been doing to make waves this year.
Rebekah Carter · 12 Dec 2018
Tollring - Exciting New Features at BroadSoft Connections
Tollring’s iCall Suite 3.7 adds workforce management, speech analytics and wallboards for BroadSoft, Cisco and mid-market buyers.
Rebekah Carter · 28 Nov 2018
Call Me on the Blockchain: Could Blockchain Enhance Telecommunications?
Originally a solution for managing cryptocurrency, Blockchain has been making its way into all aspects of the business environment. But what's its role in telecommunications?
Rob Scott · 4 Dec 2017
IPCortex Hosted Suite Review - With You On The Cloud Journey
IPCortex was founded by former telecoms software engineer Rob Pickering in 2002, IPCortex has established itself as a reliable name in the UK PBX and Cloud Communications.
Ian Taylor · 10 Jul 2017
IPCortex launches Cloud PBX Platform to Reseller Channel
New Hosted Suite offers a workflow-friendly comms platform with market-leading security, allowing resellers to generate new revenue streams.
Ian Taylor · 6 Apr 2017